Recently someone filed a chargeback, I was notified about that by 2checkout. The customer who used a Visa cart used the reason that we didn't deliver anything to his home address. However, that wasn't supposed to happen as we provide webhosting services, an electronic service.

Anyway, we contacted 2checkout and they told us that it's in Visa's policy that we have to provide them with signed proof that we delivered the goods to his home address.

That just doesn't make any sense.. how can we show them that, while there wasn't anything to be delivered at all.

The customer has had several months of hosting already, the chargeback involves a rather large amount of money, and all 2checkout is telling us is that they can't do anything without signed proof of delivery to his home address.

Anyone got any idea?

It sounds like the card holder does not know what the charge was for and did a chargeback. The account was probably fraud from the very beginning.

Or more than likely - it sounds like he knows what it is for & is trying to get something for nothing.

so, there isn't anything a host can show to prove he has delivered the services?

So show the FTP records, the DNS records, etc. Sometimes it works. But a third party processor is a bit different with chargebacks. You are also subject to their rules & regulations.

Personally, I have not heard of
signed proof that we delivered the goods to his home address
before. This possibly could just be a way to tell you so that no more of their time will be put into it. Afterall this is the year 2004 & I am sure that Visa knows there are goods that are downloadable now & services rendered.

Call up visa, tell them your situation. they will sometimes call the card holder if it's a large money amount and ask them about it, if so they will refund the money to you since it was a) there mistake b) they were doing it to get it free. If it's a fruad don't bother

You may try the followings:

1) print out the welcome email and send (ie express post) it to your client
2) scan your receipt and show it to visa/2co

I'm not sure if this works, but you can give it a try :)