cperciva
12-14-2001, 06:12 PM
What's with the robots Paypal has handling web support requests? Did someone at Paypal management start wearing this (http://www.thinkgeek.com/stuff/apparel/374d.shtml) t-shirt?
My latest correspondence:
I wrote:
I forgot that this account (****) existed until I received some email announcements-holidays@paypal.com. I can't log in to cancel the account because it is marked as restricted; please cancel it for me.'They wrote:
Dear PayPal User,
[...]
If you've decided you want to close down your PayPal account, please follow
these instructions:
1. Log into your account. You can do this by visiting
http://www.paypal.com and entering your email address and password in the
Member Login box.
2. Click the "Profile" subtab.
3. Click the "Close Account" link on the left of the screen.
4. Click the "Continue" button.
5. Click the "Cancel Account" button.
If you have any further questions, please feel free to contact us again.I wrote:
Dear Robots,
Thank you for contacting me.
I'm sorry to hear that you don't understand the phrase "I can't log in to cancel the account because it is marked as restricted; please cancel it for me."
I repeat again, please close the account attached to ****.They wrote:
[...]
After reviewing your account, I see that it is not restricted. You can close it by following the instructions provided to you in the previous email. Please write back to us if you face any difficulties in doing so.I wrote:
Allow me to repeat myself once more. I am not asking you to close the account (&&&&) which I am presently using and which you have correctly identified as unrestricted. I am asking you to close the account (****) which is restricted, has never been used, and which I completely forgot about until a few days ago.
Anyone want to guess how long this will take?
My latest correspondence:
I wrote:
I forgot that this account (****) existed until I received some email announcements-holidays@paypal.com. I can't log in to cancel the account because it is marked as restricted; please cancel it for me.'They wrote:
Dear PayPal User,
[...]
If you've decided you want to close down your PayPal account, please follow
these instructions:
1. Log into your account. You can do this by visiting
http://www.paypal.com and entering your email address and password in the
Member Login box.
2. Click the "Profile" subtab.
3. Click the "Close Account" link on the left of the screen.
4. Click the "Continue" button.
5. Click the "Cancel Account" button.
If you have any further questions, please feel free to contact us again.I wrote:
Dear Robots,
Thank you for contacting me.
I'm sorry to hear that you don't understand the phrase "I can't log in to cancel the account because it is marked as restricted; please cancel it for me."
I repeat again, please close the account attached to ****.They wrote:
[...]
After reviewing your account, I see that it is not restricted. You can close it by following the instructions provided to you in the previous email. Please write back to us if you face any difficulties in doing so.I wrote:
Allow me to repeat myself once more. I am not asking you to close the account (&&&&) which I am presently using and which you have correctly identified as unrestricted. I am asking you to close the account (****) which is restricted, has never been used, and which I completely forgot about until a few days ago.
Anyone want to guess how long this will take?