I'm happy to be reading all these glowing reports about the reliability and friendliness of ServInt. As with any webhost, I like to do my own research as well...

I called their NOC tonight to ask about the maximum number of VPS's that are allowed on a single system. The friendly (as expected) fella on the other end let me know that they do not have a set number of VPS's they will allow on a single host. Instead they consider it on a per system basis, which considers the number of hosts as well as which package levels they are. The fellow mentioned a max number and a minimum number in their current setup, but could not cite a policy that determined an absolute maximum. My fear here is that as VPS grows in popularity, it may replace Shared Hosting, and we end up with the same problem of overloaded servers. (As the contention for finite resources approaches infinity, performance drops to zero)

My second issue comes from their Acceptable Use Policy (It's tucked away on the signup page as a scrollable text block. Copy and paste it into wordpad to read it better.) Under section 1 "Warranties and Disclamers"

You release ServInt from and ServInt shall have no liability or responsibility for any direct, indirect, incidental or consequential damages suffered by you in connection with your use of or inability to use the ServInt services including, but not limited to, damages from loss of data resulting from delays, non-deliveries, mis-deliveries, or service interruptions, or due to inadvertent release or disclosure of information sent by you even if the same is caused by ServInt's own negligence.

So, if the New Year's eve party gets to outta hand and someone trips over the wrong wire, and everyone is too drunk to notice that ALL the sites are down until the next day... We're screwed but they are in the clear? I know it's an unlikely scenario, but you get the point...

Anyhow, I was curious if anyone here has had a BAD experiences with them. Does anyone from ServInt read these forums? Can you offer some advice?

Also, if you host your site on ServInt, would you please post a link so I can check your host's responsiveness? (Other VPS hosted sites are welcome to post links too if you like and I will check them too) If you do list your site, please note who your provider is and which plan you have.

Thanks for reading my long post!

Don't have a single bad thing to say about them.
Fast support, very good techs, proactively "fix" things before they break, have increased my package in both size and bandwidth without price increase and so on.
Support after the sale is just as fast and friendly as when trying to get your business. Outstanding, all around.
Test image (36KB)
http://216.22.10.104/yellow_crocus.jpg

gottal love legalese. THe only big thing i've heard is the whole SPEWS issue. Although, I'm not too familiar with it, so if anyone could clear that up...

one of our sites hosted with servint - http://www.agsm.net
spews level two listing... noone uses it.
overloading vpses... unlikely scenario, they proactively monitor servers and rebalance if needed. load rarely goes above 1, and that's on four-cpu host machines.

someone disconnecting all server on a NY party... not going to happen :) once we had a 40 minute downtime when Virtuozzo (software used for VPS) had a bug with CPanel (the only downtime we actually have had with servint over 8 months), we got reimbursed quite a lot. server got up immediately, 40 minutes was for RAID array (10x73GB disks) fsck. other times when hard drives in array failed, there was no downtime, only slight load increase while the array was being rebuilt.

summarizing, glowing reviews are justified. servint really does stand out as a very responsive, reliable, active, excellent hoster.

Oh, and you can find BobFarmer being active on this boards. He's the guy who started and continues to manage ServInt over 8 years I think.

Originally posted by piramida
and that's on four-cpu host machines. Isn't that 2 CPU with Hyperthreading? Makes it look like 4 in the server specs...

yeah, well, it's still 4 CPUs for the OS :)

Huh? How do you figure that?

Originally posted by AntiGenX
[B]So, if the New Year's eve party gets to outta hand and someone trips over the wrong wire, and everyone is too drunk to notice that ALL the sites are down until the next day... We're screwed but they are in the clear? I know it's an unlikely scenario, but you get the point...

Hello,

Yes, people from ServInt do read these forums. I appreciate the candor of your post, but you're kidding, right? We've been in business for nearly 10 years, unchanged. We've done what we do for the whole time. 10 years tickin' should tell you something....there are no drunken parties--we love our jobs, we love the company we work for, and have too much respect for the customers to do something like that. (PS: I've been at ServInt since day 1).

Originally posted by BobFarmer
Hello,

Yes, people from ServInt do read these forums. I appreciate the candor of your post, but you're kidding, right? We've been in business for nearly 10 years, unchanged. We've done what we do for the whole time. 10 years tickin' should tell you something....there are no drunken parties--we love our jobs, we love the company we work for, and have too much respect for the customers to do something like that. (PS: I've been at ServInt since day 1).

But... but I thought all you boys down in Virginia did was milk the cows and drink your moonshine?

In all seriousness though, Servint has been near perfect for me. The only thing I worry about is that with them offering a far superior product, people will flock to them (I'd hope they would at least, who'd want to be with an inferior provider) and the rapid growth rate that it may cause some sort of issues. However, they have been around for 10 years, so I'm sure they know when it's time to hire new employee's, upgrade hardware...etc.

I will give my thoughts to you and use me as an example :)
I operate a small web hosting business, just a few clients. I thought I might try a dedicated machine from a reseller that offers cheap servers. So I left my vps with ServInt and headed out to try my own dedicated box. After three weeks the HD died and was informed that my back up drived failed as well and the backups were bad as well. So here I was all chances of getting things up was bad. I had the server OS reinstalled but customer data was gone.
Well... I emailed Bob Farmer at ServInt and simply asked, "what can you do for me?" Bob informed me that I was more then welcome to return to ServInt. He told me to "hang on for 30 mins and let me see what I can do." He emailed me back 30 mins later and informed me that my original account had been restored from their back up and my IPs would be the same. I just had to adjust my DNS with the domain registration and presto back in business. I will not leave ServInt as I have discovered they work well for me. They were able to restore my account after being gone 3-4 weeks!
Since I have come back they have done the following:
Increased my available RAM, increased the RAM available for bursting, increased my bandwidth, increased my HD space. Now this was done for all VPS customers with ServInt.
My VPS account hums alone nicely now and I have no worries.
Support, hardware, network are top notch.
Hope this helps and good luck with whomever you choose.
Take care.

AntiGenX,

I believe if you look around long enough you will notice that alot of companies have something in their TOS that you will find uncomfortable with. Most commonly they will include some clause that absolves them from something.

As for your party scenario, if it does happen at data centres , then I am pretty sure that is going to happen at a nuke silo site too. You get my point too?

I just took up with ServInt 3 months ago.

Like you, I also did alot of looking and asking.

I am glad to inform you that I very pleased to have signed up with them on their VPS package.

Regards.

Is there going to be a big 10yr bash? Maybe throw in another CP like DA :)

who uses spews then exactly? I had always read a few ppl complain about that, but there are so many good reviews that it seemed like it wasn't an issue.

Well folks, I'm sold. I've submitted my request for a VPS at ServInt. I appreciate all of your feedback. I really appreciate the fact that someone from the company (bobfarmer) took the time to respond to my comments. Thanks also to those people that offered their URLs for me to test. (I'm happy to report your sites and DNS lookups are all very responsive.)

I feel good about my choice and hopefully in a few months I can post my own glowing report about the service at ServInt.

-AntiGenX

Good luck, and be sure to keep us updated.

Looking forward to seeing you in the VPS forums on Servint.

Yes, we have our own VPS Forums on Servint serving only VPS customers, allowing us to share and learn from one another.

:D

See ya!

Originally posted by AntiGenX
Well folks, I'm sold. I've submitted my request for a VPS at ServInt. I appreciate all of your feedback. I really appreciate the fact that someone from the company (bobfarmer) took the time to respond to my comments. Thanks also to those people that offered their URLs for me to test. (I'm happy to report your sites and DNS lookups are all very responsive.)

I feel good about my choice and hopefully in a few months I can post my own glowing report about the service at ServInt.

-AntiGenX

Excellent support. (True) Fast Reply. Stable service

But something happen to me yesterday.
I ask the NOC to swith on the cache query in MYSQl.
They replied immediately and said switch on as my request (excellent)

I want to confrim is it really switch on, i send an email to ask them again. They replied "Your mysql is VER 3.x.x and does not support this function" (funny)

Another problem: Some of the user account and ftp login details is missing (corrupt), so i request for their help, they said every is running fine and you only need to add them back is ok. (funny reply again)

This is all the problem i have with this company, but i still storgnly suggest this company to you. Their service, behaviour and support is excellent.

Originally posted by AntiGenX
Well folks, I'm sold. I've submitted my request for a VPS at ServInt. I appreciate all of your feedback. I really appreciate the fact that someone from the company (bobfarmer) took the time to respond to my comments. Thanks also to those people that offered their URLs for me to test. (I'm happy to report your sites and DNS lookups are all very responsive.)

I feel good about my choice and hopefully in a few months I can post my own glowing report about the service at ServInt.

-AntiGenX
From My experience with ServInt you have surely made the right choice.
There support is excellent. Inquiries to all departments are handled quickly and efficiently.
The way they keep upgrading there VPS product is unbelievable.