forum.ev1servers.net/showthread.php?s=&threadid=46425
Or more specifically: underhanded.org/ev1tt.txt

Note that this isn't even for my servers with them, just in the process of doing a favor for a friend. (and a process I've done dozens of times on similiar configurations)

Also, they still haven't done a traceroute or even mentioned checking into their router.

I don't really see your point regarding this problem. Let me get this straight:
1) You were installing Debain over the network
2) You knew the MBR was corrupt and the machine wouldn't reboot
3) You automatically assume that since the traceroute stops a router ahead of the machine things are iffy on their end.
4) They go above their "unmanaged" status and offer to lend you a fairly expensive piece of equipment that they never promised in the first place.
5) They allow you to submit a ticket under your own account for a "friend"

I don't know, but is it just me or did EV1 really go above and beyond what they were required to do in this situation? If you are not complaining, then I completely understand this thread and praise should go out to them. However, this feels like an angry tirad directed at a company that should be praised for the support they have offered.

Am I alone?

Peter

On a side note, there is a reason you need 5 posts to post links, stop breaking the rules.

Originally posted by e12pilot
I don't really see your point regarding this problem. Let me get this straight:
1) You were installing Debain over the network

It was in a working state. The network was up and running.

Originally posted by e12pilot
2) You knew the MBR was corrupt and the machine wouldn't reboot

I was in the middle of editing lilo/fstab and moving around partitions. It was not ready to survive a reboot. Which has nothing to do with the network connection.


Originally posted by e12pilot
3) You automatically assume that since the traceroute stops a router ahead of the machine things are iffy on their end.

Yes. They still have not verified it in either direction. The machine is currently *DOWN* and the traceroute is still acting like that.

Originally posted by e12pilot
4) They go above their "unmanaged" status and offer to lend you a fairly expensive piece of equipment that they never promised in the first place.

I don't like having to deal with their techs, but I have a feeling that was their way of saying "We have no clue what's wrong with our network, hopefully after you muck with this we can then tell you to get a restore again". If anything I would only be able to let them reboot it, and the same thing would still be happening. Like I said before it is happening now with the machine being essentially off.

Originally posted by e12pilot
5) They allow you to submit a ticket under your own account for a "friend"

I don't know, but is it just me or did EV1 really go above and beyond what they were required to do in this situation? If you are not complaining, then I completely understand this thread and praise should go out to them. However, this feels like an angry tirad directed at a company that should be praised for the support they have offered.

The ticket was not for my server, but for an arbitrary routing problem on their internal network. They were trying to associate it with a specific server. They refused to even verify that there was no problem with their router. The second ticket there is on my associate's account, not mine.

Originally posted by ChaosHosting
On a side note, there is a reason you need 5 posts to post links, stop breaking the rules. Sorry, I figured I'd save people the experience of pasting 5 pages worth of support logs. I'll make sure to arbitrarily spam 5 posts next time. I've also been a registered for quite a while, but just as a lurker.

No idea why you are flipping such additude around here Azhrarn but yeah looks like you had a bad experience with tech support. I find that when I pay pretty cheap prices that I don't always get the most stellar support. It sucks, I know.

It happens, I assume it has not been fixed at this point? I'm confused what you are trying to get out of your post.

Az,

It is good you are clearing this up here... if one were to only read the post you made at the Ev1 forums yesterday, one would think you crashed the server while working on it and then did not know how to read the traceroute.

Of course, it looks like that EV1 did respond and help you out with that...
http://forum.ev1servers.net/showthread.php?s=&threadid=41863&perpage=25&pagenumber=13
;)

Having discussed this with the EV1 technical support WHT have indeed fully confirmed this was a problem out of EV1's control.

Originally posted by perk
Az,

It is good you are clearing this up here... if one were to only read the post you made at the Ev1 forums yesterday, one would think you crashed the server while working on it and then did not know how to read the traceroute.[/url]
;) It took them that long to even confirm the traceroute. I was waiting for them to even do that much. And no one I talked to had ever seen a traceroute act like that. Which is why I wanted a reasonable response from their techs. Besides their actual handling of the ticket, which was atrocious.

Originally posted by Azhrarn
It took them that long to even confirm the traceroute. I was waiting for them to even do that much. And no one I talked to had ever seen a traceroute act like that. Which is why I wanted a reasonable response from their techs. Besides their actual handling of the ticket, which was atrocious. When a major server goes down in on a network, it is atrocious. You pay a hefty fee every month for their 24/7 customer support. I agree with you Az, they should have been a bit more helpful.

Yeah, I'm past the point of caring about this matter any more. THis post was more about their support handling then the issue itself. *shrugs*

I think you shouldn't have even tryed to install something else. That isn't even smart, of course you got lucky dozens of times it was just a matter of time before this happend.

On a side note he technically wasn't breaking the rules, because it doesn't allow you to post a link. That was in all technically speaking text. :)