Does anybody here use SLN as their host - or is anybody from SLN around to say what's happening? Downtime is now at 3 hours and counting. Thanks.

I'm in a different continent so phoning is not possible.

Well it's almost 6 hours now. That's one 30 day money back guarantee that will be taken up when they manage to get themselves back online. :mad:

This is not meant to be a rant but why do so many hosts find it completely impossible to deliver even the simple things?

This is one business that's in serious need of a revamp and some form of international approval standards. If you don't have the financial resources, or technical resources, etc etc then you should be barred from offering hosting - period !
:mad:

Umm, i've never heard of them? Who are they? A url?

Hi. www.solidload.net They have been active here in the past. Are you in NY?

What would need to be wrong for there to be no reply at all? No traceroute - nothing. It's just dead. Machine switched off?

Hi there,

No im not in NY. Can you tell me in which datacenter they have their servers?

When tracet doesnt respond that means the network has gone down. Not just the server(s).

~asher.

Hi again. The data center is Level 3 Inc at www.level3.com That site is up so I don't understand it.

Any assistance is appreciated. Thanks.

Edit: The 64.156.2.66 IP block is owned by Level 3 so I assume they are the data center but I am sure that using visualroute before located the center in New Jersey - not Colorado?

Level 3 probably has a few datacenter not just one :)
So its unlikely their site would go down. I could be wrong but thats just my opinion. I suggest you wait a few more hours or a day max (wait for them to come back online). Then demand an explanation + your money back.

~asher

Thanks Asher

I just moved there 2 weeks ago from another disaster host. I'm sick of moving. But I will take my money back and move on - that's for sure.

Thanks

Check your PM box zonk.

Thanks and check yours :)

I called them up, got an answering machine in just 1 ring, sounds like its a one man operation :( .
I'll try again in a few hours.

15 hours and 45 minutes later, someone bothered to wake up and do something about the problem. :mad:

Thanks Rewdog. If your service levels for your own service are indicative of your attempt to help me out, then I can only assume that your support must ROCK !! :)

NP, hope everything works out okay in the future :)