Well...

Just to share with you my recent experience with DirectDomain.

I sent them an email to his support account regarding an issue with a domain name (help@directdomain.com) about 48 hours ago and haven't received a reply yet. Just have received an auto-reply one day after sending my original request... and it contained "FAQ's" only. :eek:

I would have thought that being "part" of Tucows (specially when Tucows always talk about their "premium support") I would have received a quick reply... but now I realize is not like that. :mad:

seems they concentrate on their reseller support more than end user support :D

Originally posted by Bashar
seems they concentrate on their reseller support more than end user support
I hope so.... otherwise I'm really disappointed.

Greetings Bashar.

They have phone support have you tried to contact them that way?

Originally posted by dmaven
They have phone support have you tried to contact them that way?
Yes, I knew it. ;)

I'm not within US, so the phone call is not worth what I would earn from that domain.

And the main fact remains: two days is too much to reply a simple email. Even GoDaddy and eNom reply faster... and DirectDomain pricing are certainly not low: $14.99 per domain/year. :mad:

Greetings dmaven,

Originally posted by Eboy
Yes, I knew it. ;)

I'm not within US, so the phone call is not worth what I would earn from that domain.

And the main fact remains: two days is too much to reply a simple email. Even GoDaddy and eNom reply faster... and DirectDomain pricing are certainly not low: $14.99 per domain/year. :mad:

Greetings dmaven,

Sorry to hear about this, good luck

48 hours isn't so long if there is a weekend involved.

yeah that sucks, ive got a few domains that would kill me if they where down for 2 days.

any chance youll keep us updated when they achaly do reply? i wanna see how long they take. :)

Best of luck.

Qbert

Originally posted by gdbill
48 hours isn't so long if there is a weekend involved.
Oh no... there wasn't a weekend involved, otherwise I wouldn't posted this "complaint".

Originally posted by dmaven
Sorry to hear about this, good luck
Thanks dmaven. :)

QBert: They replied already. Had to send them another email and finally replied. Everything's OK now.

Anyway, I would have expected a better level of service from them.

Thanks eveyone for your interest. ;)

Excellent, good you had it resolved

seems your first email was caught by their spam filters or so :)

these days we have to email the company/person from multiple emails just to make sure the email wasn't caught by spam filters :(


:uzi: :spam:

Originally posted by Bashar
seems your first email was caught by their spam filters or so :)

No. Remember I received an auto-reply message? ;)