Hi Anyone knows a good one to use, either open source or pay but not too expensive, it should be easy to install user friendly and customer friendly?

let me know


THanks a lot

hotscripts.com has a lot of good ones that are free, i forget what they are called though but they are free so you can test them and if you don't like well, then you know what to do.

Fantastico has some decent free ones.

We use Cerberus http://www.cerberusweb.com. Its very cheap, small company, and super easy to use for both you and the client. Has every feature I can think of. Two guys run it and support is generally same day. It also works on Windows and Linux which is a plus.

I did recommend OTRS today... see

http://www.webhostingtalk.com/showthread.php?threadid=285725

www.perldesk.com

Originally posted by ChaosHosting
www.perldesk.com

Seconded... $50 well spent for a great product.

We use Cerberus http://www.cerberusweb.com. Its very cheap, small company, and super easy to use for both you and the client. Has every feature I can think of. Two guys run it and support is generally same day. It also works on Windows and Linux which is a plus.

Hey Phil,

Just a quick note for everyone: There are actually 5 (Jeff/Ben/Jerry/Trent/Darren) of us here on the team daily, and a few more if you count the part-timers getting involved with the project.

Ben handles the C/Mime-parser development, and I manage the GUI/API/PHP. If you have a problem in one of those main areas, there's a good chance you'll end up with one of us founders every time. That mistakingly leads a lot of people to think two people are running the whole show.

Thanks for the review!

Either way you and Ben rock. Least I could do is promote your software (was not aware you monitor WHT) :)

I'm still using the free version of PerlDesk. It has 2,000 tickets in the database and runs effortlessly on a P III.

Originally posted by pciccone
Either way you and Ben rock. Least I could do is promote your software (was not aware you monitor WHT) :)

Thanks!

Yeah, I've been stopping by WHT for a while -- from back in the pre-Cerberus webhosting days. Dark times!

I noticed in your profile you have me beat me by a couple months. ;)

I'm currently playing about with the free version of cerberus (looks v nice) once i am used to it and decide its what i want i will be upgrading :)

Originally posted by tazd9t9
I'm currently playing about with the free version of cerberus (looks v nice) once i am used to it [...snip...] :)

Feel free to PM/email me if you have any questions.

Enjoy!