I haven't been able to access my site or ecommerce discovery's site for pretty much the later half of the day...is the problem on my end? Does anyone know if anything is going on down at VDI (i think they're colocated there)

Originally posted by MadSkilage
is the problem on my end?Try a traceroute (http://www.traceroute.org/) from some other locations to find that out...

Originally posted by MadSkilage
I haven't been able to access my site or ecommerce discovery's site for pretty much the later half of the day...is the problem on my end? Does anyone know if anything is going on down at VDI (i think they're colocated there)

For ecommerce discovery, you can try ecommercediscovery.net instead.

Regards,
Choon

no problems with VDI

1 64.71.128.30 (64.71.128.30) 2 ms 1 ms 1 ms
2 gige-g0-0.gsr12008.pao.he.net (216.218.130.7) 2 ms 2 ms 2 ms
3 paix.globix.net (198.32.176.48) 3 ms 3 ms 3 ms
4 gigabitethernet1-0.edge1.paix-sjo1.level3.net (198.32.176.142) 3 ms 3 ms 3 ms
5 gigabitethernet7-1.core1.SanJose1.Level3.net (209.244.3.253) 3 ms 3 ms 3 ms
6 ae0-54.mp2.SanJose1.Level3.net (64.159.2.97) 3 ms 4 ms 3 ms
7 so-3-0-0.mp1.Weehawken1.Level3.net (64.159.1.117) 91 ms 90 ms 90 ms
8 loopback0.hsipaccess1.Weehawken1.Level3.net (209.247.2.3) 91 ms 91 ms 90 ms
9 * p4-0.core1.cftnnj.inet.vdi.net (63.211.89.150) 103 ms 151 ms
10 66.78.56.44 (66.78.56.44) 101 ms 93 ms 93 ms

Hello MadSkilage

We had some problem with power supply on that particular server about 90 minutes ago. We just managed to replace the hardware. Everything is back to normal now.

thanks for the reply freeva - a response in under an hour is really amazing!

Hi Freeva

Great to see you.

In which language is ecommercediscovery.net published.

I am not able to chose a suitable encoding to rea it. No language tag appears at html page meta tags.

Regards,
Mac

ecommercediscovery.net looks to be published in Japaneese. Or atleast that's what the altavista.com translator claims.

Originally posted by inogenius
ecommercediscovery.net looks to be published in Japaneese. Or atleast that's what the altavista.com translator claims.

Nope... it is in Chinese as far as I can see ;)

Cheers!

Regards,
Choon

And it was down on the day my account was set up earlier this month? What's up? I think Josh is great and his support is very timely, but if this is a common occurence I may be forced to move. I have other peoples sites involved, not just my own.

~Amanda

yeah, it's a little frustrating to say the least, my site has been down 3 separate times today for a total of at least 7 hours. In fact, it is down again right now:(

My day has been similar to MadSkilage. I would have said 8hrs+, but 7 is more than enough, and all our sites are down again now too. Less than a week in with eCd, I'm starting to stress a bit. All the past reviews have been good though, so I'm just waiting for it to live up to expectations, as I know these things do happen.

Would have just sent through to support, but the eCd website is unavailable too.

Hello

I just received an email from them concerning DOS attack on their freedom server.

Their service was execellent until they changed their server and datacenter.

I am so sorry that I can not explain. Ecommercediscovery was one of the best hosts here 2 months ago.

Now I understand how much important is Data Center :confused:


Mac

I just received this in my in-box..............................

As many of you may have noticed, the server your account is on "Freedom" has been unaccessible for the past 12 hours. We would like to inform you that our Freedom web server has been and is still under heavy DoS attack. Our technicians have been working non-stop for the past several hours. At this time, we do not have an ETA.

Please just be a little bit patient with us. We will inform you as soon as this problem is resolved.

During the meantime, please contact us through support@ecommercediscovery.net.

Sincerely,
EcommerceDiscovery Support Team

Originally posted by sarmadys
Hello

I just received an email from them concerning DOS attack on their freedom server.

Their service was execellent until they changed their server and datacenter.

I am so sorry that I can not explain. Ecommercediscovery was one of the best hosts here 2 months ago.

Now I understand how much important is Data Center :confused:


Mac

Yes, they were with us until last month, but we had some tech support issues that have been since cleared up. Maybe Josh will reconsider?

-

Originally posted by WeinBar


Yes, they were with us until last month, but they wanted to save more money. Maybe Josh will reconsider?

I wish they decide to do so.

Mac

-

-

DoS attacks are very serious and it's often hard to guard against. We've had some attacks aimed toward one of the network centers we use. Luckily it wasn't aimed at our server.

Every host experiences it in one way or another at least once. And they are hating life during it. Just think: you have a site down, but they have 150+ sites down. Maybe it's just me, but I find that whole situation stressful. :)

Perhaps I OVER-reacted. I really do like ecommerce discovery and plan to stay with them. I just hope things improve.

Amanda

Okay...now I am highly concerned. My site is down and so is ecommerce discovery's....What is the deal-e-o?

The entire BurstNET data center is down, not just ecommercediscovery.com

The word from BurstNET (20 minutes ago) was "a few minutes".


cheers,
Richard

Wonder what happened?

Amanda,

I think editing your messages in that way is not right.

Also you see a host that has some problem for several times, will have those problem again.

By the way does their support reply your emails at all? They did not replied any of my emails about 1.5 months ago when I signed up for a reseller account and did not received anything.

Finally I went to revecom and they issued a refund.

I think ecommercediscovery must think about their policies.

Mac

I edited my messages because I felt at that point in time I had overreacted and I didn't want ecommerce discovery to be affected by my comments. I know how people can be easily influenced by what others opinions are and I just didn't want to be a part of that. I feel justified in editing my posts in that manner.

ANYWAY...

They have not responded to my e-mail yet today, but normally they have been very timely. I would like to know what the situation is and why this is ongoing.

Amanda

They probably responded in email but you won't get it till the servers (or NOC in this case) come(s) back up. LOL

Hello...No...I gave them my home e-mail account and that is what we use to correspond. Not my web site e-mail. So even on Tuesday when the servers were down I received correspondence from them (he used his alternate e-mail as well). I don't know why he hasn't gotten back with me today.

Amanda

Originally posted by Amandaa
I don't know why he hasn't gotten back with me today.



Hmm...maybe a heart attack from the downtime?

j/k, I'm in the same boat...

Hi, I just signed up with ecommercediscovery due partly to the features they offer but mostly because of the level of respect for the company that came from many users on this forum.



I guess if the problem's with Burst.net (btw, I thought their datacenter was with VDI.net) I can't complain about ecommerce too much, but over the past two weeks or so, their uptime has been about 93% and with the holidays approaching, that number really pales in comparison to the 99.5% advertised.



Does anyone have any idea when we'll be able to access our accounts again?



Thanks,

Eugene :eek:

Well, it looks like burst.net is up now and so is ecommercediscovery.net, but not ecommercediscovery.com or my site ...

:confused:



Though I guess it can't be long now ...

I don't know anything about Burstnet but I believe ecommercediscovery.net is on a different server than most of the hosted sites. It was up the entire time duringthe DoS attacks Tuesday.

Amanda

All our servers are with burst.net right now.

Currently our "Freedom" web server is under heavy DOS attack again. The network technician is still working for a solution at the moment. We did try to plug the server back online for a while, but it caused the load on the network to jump quickly. We are hoping to have this problem resolved soon.

I would suggest looking into http://www.captusnetworks.com equipment to stop future DoS attacks.

Originally posted by sarmadys
Amanda,

I think editing your messages in that way is not right.

Also you see a host that has some problem for several times, will have those problem again.

By the way does their support reply your emails at all? They did not replied any of my emails about 1.5 months ago when I signed up for a reseller account and did not received anything.

Finally I went to revecom and they issued a refund.

I think ecommercediscovery must think about their policies.

Mac

I do not think so; Josh is very nice man and he normally responded to my email less than an hour; My site got heavy traffic now and I ran out the bandwidth limitted but he alway help me to keep my site up; but now I has to find another host company because of the bandwidth, any others is very good from ecommerce Discovery. I love this host company, server very fast

I'm on ecommercediscovery and my site seems to be down at the moment as well...

any idea when the freedom server will be up?

Originally posted by GSM

I do not think so; Josh is very nice man and he normally responded to my email less than an hour;

Hello

GSM, I personally think Josh is a great person. Very friendly and very gentelman.

I would be happy to continue my business with them (for above reason) as I know Josh for the past 8 months and I have not seen a bad thing of him.

The only reason I left them (though I have a website with them) is wrong decision on moving to recent data center.

I prefer to pay a little more but have their previous service quality again.

Mac

I prefer to pay a little more but have their previous service quality again.



If the previous data center (Weinbar?) has extra protection from DoS attacks, and extremely high uptime, I would agree. I'm getting killed here. (Guess I picked a slightly bad time to move, huh Gordon?)


cheers,
Richard

does anyone know anything more about when things are gonna be fixed? my site has been down now for 18 hours straight....its starting to get extremely annoying. also, does anyone know whether or ecomerce discovery offers refunds?

All in all, give this and a series of other problems, my e-mail (portela.com) has been down since Tuesday. I fixed everything else, but am getting increasingly angry at ecommercediscovery.com's downtime. The worst is, I can't go anywhere else, because my domain is with Netsol (I know, I know, will move to Dotster as SOON as this is over) and the DNS servers are hosted at ECD as well.

The bottom line is, this is costing me money, and potentially making me lose customers. ECD better get us some answers soon, because by remaining silent they are just shooting themselves in the foot.

- David

It's like a rollercoaster...it's up, then back down, it's up, back down and soon on...

Wish it would make up it's mind.

Hey webdawn

We did sent out 2 email notifications to all clients in the last 18 hours.

Anyway here is the situation. Our Freedom web server got hit by DOS attacks twice in the last 72 hours. The first hit lasted for about 16 hours. Then the second dos attacks took place roughly 18 hours ago. Soon after that, it brought down entired network. Basically DoS attacks just fried ram chip in main BGP router at Burstnet data centre. They only managed to replaced part of the equipments. It cant handle the full load right now, they have to reboot the network system every so often. Thats why all sites are up and down except for "freedom" web server.

As for the freedom server, it has been completely unplugged because of the DOS attacks. Last time we attempted to plug it back, the network load jump up 25%. The network centre simply can't handle this kind of load right now. We are waiting for them to have their main router replaced. Once the network system is stabilized, the network technician will attempt to restore "freedom" web server. We will send out another email notification once everything is back to normal.

do you have any idea when you will get the freedom server back up? tonight? It's almost been 22 hours! I can't take it anymore!!!!:angry:

Currently we do not have ETA right now. The network technician will attempt to restored Freedom web server as soon as the main router at the data centre is fixed.

Any other questions, please pm me. I will answer all your question right away.

my friend is out of town his dad died :(. he left me in charge his site until he gets back which should be some time next week. his site is hosted on ecommercediscovery's server and it's been down a total of 2 days. never had a problem with ecommercediscovery their servers are fast. i just would like to know when will his site be back up? it'a tankdogg.net

edit:
sorry i read the thread fully now and see you don't know when it will be back up.

i'll wait. the service is worth it don't see why anyone would jump host over something that is hard to control. the tech support is a a+ and i respect any host who is honest enough to come out into the public and tells us what's going on and not try to sugar coat it. i have been to 3 different host who got hacked and never told me what really happen. i ended up finding out through other sources....

It's not that anyone is jumping down Josh's throat, but it has been an ongoing problem. Now, I plan to stick it out, but I have clients who want answers from me and it's hard to explain to them what is going on...they don't understand. See, if it was just my site and I didn't have any others hosted, I may be okay with the situation... but when I have so many people jumping my case and I'm losing customers, there's a problem. I was with OLM for over 6 months and my site was down once and it lasted for less than a few minutes. I have been with ecommerce discovery for less than 2 weeks and it has been down more than 48 hours total...Hell it's been down for so long (and more than once) I don't even know the exact amount of time. I love Josh's customer service and his pricing, but the downtime is enough to make one scream. I understand he's in the same boat...I mean look, we are all angry... so imagine how he must feel. But that's the nature of this business. People are going to be upset over something like this. It's nothing personal towards him. Everyone's just frustrated. :crap:

Originally posted by sarmadys


Hello

GSM, I personally think Josh is a great person. Very friendly and very gentelman.

I would be happy to continue my business with them (for above reason) as I know Josh for the past 8 months and I have not seen a bad thing of him.

The only reason I left them (though I have a website with them) is wrong decision on moving to recent data center.

I prefer to pay a little more but have their previous service quality again.

Mac

Yes!
I never seen any technical like him; when I email ask hime question or problem if he can not help at that moment he will tell me that he busy that moment and will get back with me; and he did!
I took care for almost 10 web for my clients but never seem any technical like him(Josh); that's wonderful services;
I am still with them and got another host company too but the reason I am going to left them is on my end: my web ran out the bandwidth and I can not affort the price he given
I think you should think about this: the tech problem they got now; they will take care it soon; be little more patient; they will take care the problem

Originally posted by Amandaa
It's not that anyone is jumping down Josh's throat, but it has been an ongoing problem. Now, I plan to stick it out, but I have clients who want answers from me and it's hard to explain to them what is going on...they don't understand. See, if it was just my site and I didn't have any others hosted, I may be okay with the situation... but when I have so many people jumping my case and I'm losing customers, there's a problem. I was with OLM for over 6 months and my site was down once and it lasted for less than a few minutes. I have been with ecommerce discovery for less than 2 weeks and it has been down more than 48 hours total...Hell it's been down for so long (and more than once) I don't even know the exact amount of time. I love Josh's customer service and his pricing, but the downtime is enough to make one scream. I understand he's in the same boat...I mean look, we are all angry... so imagine how he must feel. But that's the nature of this business. People are going to be upset over something like this. It's nothing personal towards him. Everyone's just frustrated. :crap:
I am totally agree with you too and I think Josh on this situation too.....losing the customers! and I understand how frustrated everyone has; I done that too; I got 1 clients I hosted from GNXOnline.com and one day for some reseason that the emails not working and their customer got all the return emails from GNXOnline; my client just call me and put too much pressure on me..... so everyone ......frustrated now but try to hold it down! chrismas coming!!.........
Merry Chrismas to all :D

Well, I am happy.. sites are back. Here is my note from Internet Seer..(don't know how accurate they really are)...

-------
Your Web site is no longer on error

Time: Thu Dec 20 11:16:47 EST 2001, EST
Total Time on error: 2 days, 3 hours, 19 minutes, 58 seconds
--------

I am just glad it's back up. And for the record I plan on staying with Josh (Ecommerce Discovery). I think he's a great guy, it's an awesome price, timely customer service response, and I am sure things will improve.

Happy Holidays!

Amanda :angel:

My site is down again?

my new site has been down 3 times in 3 days
being a gentleman and respoding to emails dont count for much
This is buisness
If my site dont make money i dont eat