So I heard about this new product called cpanelsubs(www.cpanelsubs.com). I got the 7 day trial version and it worked well. There were a few features and bugs, and I was told they would be fixed by either May 15th, or June 1st. So I decided to order. On the order page it states a 30 day money back guarantee. (http://www.cpanelsubs.com/purchase2.php) I even confirmed this with Fergus, the support rep on AIM. I then purchased the full version. However, May 15th came, no update. June 1st came, no update. I then proceeded to download a copy at the download page. (http://64.191.84.115/product_order.php) Error 404. I then asked for a full refund. I was well under 30 days. I contacted him via email, wht forum, and his own support forum. He read my request for a refund, and ignored it. (Message tracking in vB :D) I sent another, it was ignored. I finally posted on the forum, asking him to reply to my PMs. Deleted. I am tired of being ignored, and would like a full refund.

There were some big bruhaha a couple of weeks back. The only thread I could find was this one:

http://www.webhostingtalk.com/showthread.php?s=&threadid=277209&highlight=cpanelsubs

There was another that got locked, I guess the mods must have deleted. Hope you get your money back... :(

...Bad move. Bad, bad move.

I would suggest you keep on them and don't let up. They probably figure you will get tired and move on. Prove them wrong and stay on top of them.

Chargeback!

Unfortunately, I paid via paypal. Paypal said they could do nothing because it was "virtual goods".

Originally posted by eLiTeGuRu
Unfortunately, I paid via paypal. Paypal said they could do nothing because it was "virtual goods".

Which is why I refuse to use Paypal to pay for any "service" products. You are screwed if anything goes wrong. At least using a CC you have dispute protection.

hope the cpanelsub guy will read this thread and send you refund.

Sorry to hear that.

There is no problem with using Paypal if you pay through Paypal with your credit card so you maintain the chargeback protection if Paypal won't help you. ;)

Unfortunately, I had to pay via the funds in my account. :(

Originally posted by LP-Trel
There is no problem with using Paypal if you pay through Paypal with your credit card so you maintain the chargeback protection if Paypal won't help you. ;)

Except that some CC companies have restricted the use of their cards through PayPal due to the large amount of fraud and chargebacks being made against them.

Plus, since PayPal is not the actual provider of goods, it throws another wrench into the dispute process.

The actual software is well worth $50 or whatever it is so the thread title isn't a reflection of the software itself. We have it working great on our ResellerNexus line.

What bothers me is that I don't even have a copy of it. Also, if you add more than 1 server, resellers can make accounts on any of them.

Originally posted by eLiTeGuRu
What bothers me is that I don't even have a copy of it. Also, if you add more than 1 server, resellers can make accounts on any of them.

You did not get a refund because you are using the software.

Make up your mind. First you say you don't have a copy then you say that you can't add more than one server (also not true).

If the reason you are asking for a refund is because you "don't have a copy" then why didn't you just request a copy of it?

Instead of ignoring me, a simple reply like that could have been much better. Currently, I do not have a copy of it. The trial copy however was installed. I have removed that. Also, I never said that I cannot add servers. I was saying that if you add more than 1 server, resellers can make accounts there, rather than the server they are on.

Originally posted by eLiTeGuRu
Instead of ignoring me, a simple reply like that could have been much better. Currently, I do not have a copy of it. The trial copy however was installed. I have removed that. Also, I never said that I cannot add servers. I was saying that if you add more than 1 server, resellers can make accounts there, rather than the server they are on.

I did respond to you.

Resellers cannot add accounts on servers they do not have an account on. It's not possible at all. Please read the help file and then if you have further questions send email to me directly.

You never responded to my refund requests. I would appreciate it if you could send it. I have removed the trial version.

Yes, I did respond to your request. Your refund was not and will not be granted for reasons already specified.

BTW... The key pings back to me.

I belive I sent you 3 PMs on your forum... None of them were replied to.

Also, the installation has been removed. I do not know how you are able to ping it. Do you know which url the ping is coming from?

You activated it long ago. I use phpaudit.

I responded to your email about your refund about 4 weeks ago.


Since anyone can post whatever they want to post at WHT and get away with it. I guess I will have to live with the nasty thread title.

I have never activated the key. I have been using the trial key. I asked about the refund about 2 weeks ago, not 4. Also, I have no use for the software. So there is no point in using an illegal version. On your site you state there is a 30 day, no questions guarantee? Is this false advertising?

I STILL have not received a copy of the software. The support forum has been taken down, and I have emailed Fergus many times on four different email accounts. I received one reply asking for the domain and ip I plan on using it on. When I email him this information it seems that I am ignored. :(

Well judging my interpretation of the customer support shown here, cPanelSubs is one to avoid.

I only ever got scammed by one company (DreamCost) and I know how annoying it can be.

Good luck with your software and/or refund.

cPanelSubs stole some code. He paid a downpayment of $400 to the company making it for him but then did not pay the rest.

As a result there is a (bug free) free version online.

You can find it at

www.WHMSubs.com I think.

There was a massive topic about this a while ago. And there was a massive argument beacause it wasnt to obvious that it was true but then when it was their turn to verify it (they would both supply code to prove who had written it) cPanelSubs did not supply the code beacause he knew he had taken it.

So there is a summary. So why pay for it when you can get a bug free version free.

fergius never seems to respond to emails /sigh and his account is disabled on WHM which is never a good sign

WHMSubs is illegal to use in the USA which makes it a very tricky situation

Originally posted by SubReseller
WHMSubs is illegal to use in the USA which makes it a very tricky situation How so?

CPanelSubs took them to court, and as whmsubs didnt turn up cpanelsubs won

its a little unfair on whm though!

Originally posted by SubReseller
CPanelSubs took them to court, and as whmsubs didnt turn up cpanelsubs won

its a little unfair on whm though! Any documentation of this?

Originally posted by SubReseller
CPanelSubs took them to court, and as whmsubs didnt turn up cpanelsubs won

its a little unfair on whm though!

hmmmmmmmm, did this actually happen?
whmsubs is in ukraine i think so it may have been difficult for them to turn up, but from other posts i have read cpanelsubs stole the code from whmsubs and whmsubs was willing to offer the code to an independent reviewer to prove this, but cpanelsubs wouldn't let anyone see their code. :rolleyes:

SubReseller use cpanelsubs, take what he says with a pinch of salt.

Whmsubs offers it as free seems like no matter what country your from. I do not see any online presentation of legal findings for cpanelsubs as the legal owner mentioned by any courts as of yet.

Still a tricky situation.

But in must cases about "online" disbutes takes more then months just to get a court to look at let alone find a verdict. And this product seemed to come up a few months ago. So the statement by subreseller is most likely false.

Either way i wouldnt install it on any server no matter what country till it is all settled.

Originally posted by SubReseller
CPanelSubs took them to court, and as whmsubs didnt turn up cpanelsubs won

its a little unfair on whm though!
That is highly doubtful.

The issue would not enter a courtroom, a simple judgement would be given. It would also take much longer to pass judgement than two months.


Simon

im only going by what he said in the email, which does of course not constitute hard fact

i sent him a email asking him to re-clarify the case, but i dont expect a reply!

This case never went to court. IT was strictly a WHT case only. And cPanelSubs did not supply code beacause he knew it was wrong. He threatened law suits etc but nothing every happened. I know about this beacause I know Dmitry Yeskin very well (the creator of WHMsubs and cPanelSubs).

I wouldnt use WHMsubs for my clients, but i was just saying that that is the place to go.

If you want more proof the fact that WHMSubs has much less bugs than cPanelSubs is one of them. Dmitry said that when he gave the code to cPanelSubs he had not completed it and they had to do a "bodge job" to complete it and hence it has many more bugs than WHMSubs.

You guys can do whatever you want pay and get from cPanelSubs or get it free. Your choice. I know what I would do, if i would get it, but then again I pay for WHMap so there is no need

Originally posted by eLiTeGuRu
Unfortunately, I paid via paypal. Paypal said they could do nothing because it was "virtual goods".

With PayPal, their policy isn't against Virtual Goods (although it is always safer to select service), but when you say "Yes" that you received the package, that nullifies the claim. So what you do is select "No" for you didn't receive the package (which IS true becasue you didn't receive the updates/refund you were promised in the package). The seller then has 7 days to refund you or provide shipping info (which with digital goods isn't possible so they are stuck refunding you).

Good luck getting your money back!

Way to dig up a 5 month old thread, CE Nick.

And as far as I know, virtual goods are not eligible for a refund at Paypal. So I'm not sure where you're going with your post.

Vito

Originally posted by vito
And as far as I know, virtual goods are not eligible for a refund at Paypal.

On a side note here, but isn't it about time the payment processor world found some way to make virtual goods eligible for the same protection as physical goods?

They are a large part of internet business these days, after all.

from the whmsubs site

Important! Don't support the piracy!

A company called CentraHost Corporation is trying to sell this software under their own licenses through a website at - http://www.cpanelsubs.com. They encrypt the code. We believe this is our code which we are supplying open source and for free. ONLY here you can get a FREE version of WHMSubs software! Also please be sure that you read and understand our license before using WHMSubs software cause it is free but has some limitations! You can read entire license in the downloads section.

hahaha kevin kevin kevin!

Originally posted by vito
Way to dig up a 5 month old thread, CE Nick.

And as far as I know, virtual goods are not eligible for a refund at Paypal. So I'm not sure where you're going with your post.

Vito

I once had a dispute for virtual goods and had to refund since they lied and said they didn't receive it. Luckily it was licensed, and the license got pulled. But yea...Just a tip for a LEGIT complaint.

CpanelSUBS still hasn't replied to me, sent a refund, or given a link to the download. I would recommend everyone not to purchase it.

I think the name of the thread is enough for that :stickout: Took awhile to read this, but I feel for you man. Happy holidays lol.

http://www.webstyleopen.com/whmsubs.html

Posted at the bottum of that page:

Important! Don't support the piracy!

A company called CentraHost Corporation is trying to sell this software under their own licenses through a website at - http://www.cpanelsubs.com. They encrypt the code. We believe this is our code which we are supplying open source and for free. ONLY here you can get a FREE version of WHMSubs software! Also please be sure that you read and understand our license before using WHMSubs software cause it is free but has some limitations! You can read entire license in the downloads section.

Is WHMSubs any good though? Anyone using it?

Originally posted by BillNathan
Is WHMSubs any good though? Anyone using it?

Guessing you didn't read the topic? ;)

speaking of whmsubs what sort of bugs and just so i can be on the alert so i can see what to look out for :)