Hello
We're resellers from Onlinenic and their service is the worsest thing we've ever seen in our lives.
His server was offline many time, another times give positive register domain and domain wasn't registered.
His support is very slow (more 48 hours). At New Year they were one week without answering emails
It looks incredible but their guys don't know what is a IP,lag, pinguzi:


We're looking for a new reseller company with a API interface with template for installing and costumizing in our web. We're thinking in Enon and WildWestDomains.

Any advice or good experience?;)

Thanks for your help:

enom all the way, so many ready made softwares are built on enom API and works great.

OMG, yeah onlinenic really sucks !

Definitely stay away from them. Their support is non-existent.
How any company stays in business like this, is beyond me

Well we have been trying to transfer a domain from them and we are still awaiting to hear from them after a couple of months.

My registrar won't let me transfer my domain, what do I do?

If you're having trouble transferring your domain from one registrar to another, you should contact the registrar you want to transfer to for assistance. If your preferred registrar is having any trouble processing your transfer, your registrar can obtain assistance from ICANN or the registry operator as appropriate.

Registrars are not permitted to deny transfer requests arbitrarily. ICANN has no policy that permits or requires registrars to deny outgoing transfer requests solely because the registration is within X number of days before expiration. In any case where a "losing" registrar does deny a transfer request, it is required to provide the "gaining" registrar with a notice of the denial and a specific reason for the denial.

For your reference, the "Policy on Transfer of Sponsorship of Registrations Between Registrars" is set forth in Exhibit B to the Registry-Registrar Agreement. For details on updates to ICANN's transfer policies, please refer to <http://www.icann.org/transfers/>.

hope this ends totalnic hostages!

My current registry have the following terms regarding domain transfer, is it correct for them to setup such a unfair TOS?
What can I do?
Any help will be much appreciated.

c. If the domain name is eligible for transfer, the registrant of the domain name must provide us with the following:
1. The domain name to be transferred, correctly spelled.
2. Your myDiscountDomains.com user name.
3. The last 4 numbers of the credit card you used to register the domain name, or a
valid picture ID.
4. A letter of intent to transfer the domain name naming the ICANN registrar you wish
to transfer
your domain
name to (SIGNED AND NOTARIZED) .
5. Processing fee will be no more than $15.00 per domain in the form of a money order
or cashiers check, made
payable to myDiscountDomains.com.

All of the above information and documents must be sent to:

Definitely give eNom a shot ;)

Yeah, I have a thing for eNom, too. Highly recommended. :D

Originally posted by v009
My current registry have the following terms regarding domain transfer, is it correct for them to setup such a unfair TOS?
What can I do?
Any help will be much appreciated.

this is itsyourdomain reseller right ?

the problem itsyourdomain are supporting their resellers and saying to end users whatever the reseller's TOS says you have to obey them.

:angry:

also check dotregistrar.com

Originally posted by cambler
Yeah, I have a thing for eNom, too. Highly recommended. :D

I think because you work for them :)

Didn't ipowerweb dump onlinenic to go to opensrs? I though I read that somewhere

You always get what you pay for. OnlineNIC is in China so you get Chinese pricing and support. Enom is in the US so you get better faster support but US pricing. If support is high in your priority than go with Enom, if pricing is than OnlineNIC is by far cheaper.

Registerfly is also in USA. :D

Why dont you try www.registerfly.com ? Sorry guys I have my domains with only 2 registrars, 1 is from my own country ( for local clients ) and other is Registerfly.

Both are very good...

DirectI.com

I have just spent the last 3 days trying to get OnlineNIC to resolve a problem with a customer's domain being in redemption. I have given them credit card info, etc. to restore the domain. They apparently run their business off of a guy named Ally's cell phone. Via Yahoo... was the only way to get a hold of one of their "reps". He told me that I cannot use their listed customer service phone number as it is for affiliates only and he never answers it. i have never had any experience with this company before, but it doesn't seem that they have significant customer service issues. When you do a Google search for "OnlineNIC Sucks", you get over 700 threads. that speaks volumes I think. Again, this is all based only on my experience in the last three days, but geeeez... I will never do business with them. I am going to get this domain redeemed and transfer it within minutes! There are far too many domain companies out there with good customer service.

I actually find Onlinenic is quite good for that price since I seldom need any support from them and their system always works.

Most of people that say Onlinenic sucks have unrealistic expectation. Since Onlinenic only makes few cents per domain, don't expect that they will provide 24/7 phone support and support for reseller's client. If you need that you should go to other registrar and pay more per domain.

Originally posted by pang
Most of people that say Onlinenic sucks have unrealistic expectation. Since Onlinenic only makes few cents per domain, don't expect that they will provide 24/7 phone support and support for reseller's client. If you need that you should go to other registrar and pay more per domain.

Agreed, especially when many domain owners don't know or just
don't care how things are.

I guess the bottom line in business is this.... If you are not making enough money to support your customers and maintain your business in a professional manner, you don't belong in business. it is as simple as that. If they have to whore themselves out only making a few cents per domain, then they obviously do not know how to run their business. Go Daddy, WildWest, and many others make pennies on their domain registrations and yet have 24 hour customer service, and at least respond to e-mails.

Leaving messages on Ally's cell phone doesn't work for me. If anyone thinks that running a domain registration customer service from your cell phone is okay, there is a problem. Especially when your website says "FREE 24 x 7 Support". what does this statement mean in this case? Can we say False or Deceptive Advertising? Attorney anyone?

I do not think it is unreasonable to respond to an e-mail within 3 days on a domain that they allowed to slip into a redemption period AFTER it was paid for. They are responsible for it being there in the first place and you cannot tell me now that they are making $150.00 for bringing it out of redemption that "Ally" and his non-responsive staff are not making money. I don't believe it. They charge $20.00 on top of their $120 redemption fee for a "service fee" alone. Of the $120, redemption fee... there has to be a bunch of profit considering Wild West only charges $80 to bring a domain out of redemption.

All this and the customer's website has been down now for almost three weeks while they have not been able to get a response from OnlineNIC in the previous 2 weeks and 4 days.

Unreasonable expectations? I don't see it. You decide.

Are you their reseller? It seems that you aren't.
Onlinenic is a domain wholesaler and they do not have the responsible to take care their reseller's clients. If you are, I don't see why you need to contact support to renew a domain.

Godaddy sells $8.95/.com/year and their site has a lot of ads.
WWD has a high yearly fee and price based on your selling price.
Onlinenic sells $6.69/.com/year + paypal/ credit card charges only.

See the pricing different?

Finally, if the domain is important to your customer, then your customer should renew ealier.

You must have missed where I said above that the customer had already paid them for the domain renewal and they let it slip into redemption and then demanded $120 plus another $20 for a service fee and then $10 for the renewal of the domain for a year.

OnlineNIC is not a wholesaler like you indicate or they would not be boasting the following on their website:

"As one of the earliest domain registrars accredited by ICANN,OnlineNIC provides you with exactly what you want. With very competitive prices, the most versatile interface and many free features, you may register your domains here with confidence and with the profit maximization"

And as for transferring the domain name somewhere else, that is definitely the idea. unfortunately though when the domain is in REDEMPTION, you have to get it out through the person holding it, whihci n this case is OnlineNIC. Then you can transfer it elsewhere, which we will do immediately.

Again, we are talking about a company that is ran off some guy's cell phone. You can't ask for much from that.

This is definitely a warning to anyone considering them to register your domains. You may save a dollar registering there, but if... and I mean if.... you ever need service, you can only pray that this guy turns his cell phone on....

I tried him via Yahoo Messenger for three days because he leaves that as well... do you think he responded? Not a chance.

You must have missed where I said above that the customer had already paid them for the domain renewal and they let it slip into redemption and then demanded $120 plus another $20 for a service fee and then $10 for the renewal of the domain for a year.
Is your customer a Onlinenic reseller? It seems that he/she isn't. Domain renewal should be done inside the control panel without the need of Onlinenic staff.

Also, important domain should be renewed at least 1-2 before the expiration date.

OnlineNIC is not a wholesaler like you indicate or they would not be boasting the following on their website:

See: http://www.onlinenic.com/aboutus/
It is very clear that onlinenic target is not end users, but web hosts.

Again, we are talking about a company that is ran off some guy's cell phone. You can't ask for much from that.

This is definitely a warning to anyone considering them to register your domains. You may save a dollar registering there, but if... and I mean if.... you ever need service, you can only pray that this guy turns his cell phone on....

If you expect the registrar to provide 24/7 phone support/ support for reseller's client, then you shouldn't use Onlinenic.

To sum up, onlinenic is not suck. It is only you get what you paid for.

online support has been great for me because they provide support through icq and msn.

They have gotten way better in the past year especially the monitoring service because i put domains i dont use up that really get no traffic and the next thing you know onlinenic sends me $127 for them.

1st Choice : eNom

2nd Choice : Directi

www.domainrack.com maybe?

Haven't had any issues with OnlineNic except with their template/API.
Has anyone got a working version of their template or a custom app that integrates with their API?

I have just spent the last 3 days trying to get OnlineNIC to resolve a problem with a customer's domain being in redemption. I have given them credit card info, etc. to restore the domain. They apparently run their business off of a guy named Ally's cell phone. Via Yahoo... was the only way to get a hold of one of their "reps". He told me that I cannot use their listed customer service phone number as it is for affiliates only and he never answers it. i have never had any experience with this company before, but it doesn't seem that they have significant customer service issues. When you do a Google search for "OnlineNIC Sucks", you get over 700 threads. that speaks volumes I think. Again, this is all based only on my experience in the last three days, but geeeez... I will never do business with them. I am going to get this domain redeemed and transfer it within minutes! There are far too many domain companies out there with good customer service.

I have an account at onlinenic too and I thinks onlinenic supporters are good. ally_onlinenic is cute girl. I like her, why did you tell bad word about her. Are you a competitor of onlinenic? LOL
I think onlinenic is best service in support.
:maflag:

Haven't had any issues with OnlineNic except with their template/API.
Has anyone got a working version of their template or a custom app that integrates with their API?

It seems recenly OnlineNIC launched Template 4. I am testing it. I need the payment function now. More other new features (http://www.onlinenic.com/t4/index.php) added.

OnlineNIC support? Not too bad. Extremely quick response when they are there. Actually I love there Online Live Chat of MSN/Yahoo/ICQ. :lovewht:

PS: End user questions will be forwarded to reseller, coz they only deal with reseller.

Hello
we have about 2000 domains on onlinenic , i think that onlinenic have good service and is a good choice.

onlinenic also have very good support team , every time that we have a problem , onlinenic support team resolve our problem soon as possible , i can't understand why you have this idea?!

- Norton [Administrator]

I have domain at more registrar such as onlinenic, directi, namecheap.
Namecheap is expensive but quick for register, after 1 minutes.
Derecti is cheapest but it is be expensive if you want to use addon service such as Nameserver, redirect... and bad support
Onlinenic is cheap and free all addon. I like onlinenic because their support is great. Onlinenic reseller can manager all my customer's domain.
Onlinenic supporters are so good. I'm in Asia but I can receive support from US (Y!M=vivian_onlinenic) or Asian (Ally_onlinenic) They are good supporters. I love Onlinenic because I love Ally :D

Has anyone got a working version of their template or a custom app that integrates with their API?

I've made custom app that integrate OnlineNIC's API with our hosting script.
I can register and renew through their API.

It looks like OnlineNIC is down again........

Yes, it is down for about 1 hour yesterday.

If you are using Onlinenic, I suggest you find a backup registrar. So, you can register domains even if onlinenic is down.