For over 4 months now, we have been waiting for a refund from burst.net and nothing. We cancelled the same day it was setup because they were several days late and yet for the past 4+ months, we have been given the run around. They have told us that we needed to follow the steps and procedures of requesting a refund and we have done everything they have asked and yet even after faxes, emails, voice mail and letters, they still don't respond. Their billing department is NEVER in, does NOT respond to voice mail or faxes and NO ONE in the company claims to know anything and will try to direct you to their billing department despite the fact that their billing department is non existent. They don't respond or confirm anything and try to blame you by saying that you didn't follow their procedures. It's been 4+ months and we are convinced these people are a scam. They will try to come up with one excuse and another but fact is no matter what these people say, they are a scam and a fraud. Beware.

In a case such as this, you should consider running a chargeback to recover your money.

I wish we could but it was a visa-debit card, it offers no protection.

Not entirely true. Have you checked with your bank on this?

Well, our bank only allows 90 days unlike a standard credit card and we honestly believe that burst.net would come through but it's past the 90 day time frame has past which I think was their intention from day 1. They continued to string us along, making us believe that they were processing it but after 4+ months, we no longer believe that.

Well they may say 90 days but really its 90 days from the day you see it on your bill. At least with my bank.

Bank of America who we use for biz and my self can do it up to 6 months after the charge. Ask to speak to a manager at the bank's 800 # most of the time they can still help you even after there said 90 Day limit.

But 4 months is more then good for burst to refund you your money.. If you never used the server and canceled ASAP they may hold a fee (e.g. $50) but should still give you your money back.

Thanks for all the help people. We will see what we can do. It's been several months, so I don't know but we will continue to try. Our main goal is to warn this forum about these people becuase you people should be aware of what type of business burst.net really is. Again thank you and beware of burst.net

I can say to many thing bad about burst. Maybe slap a few of there sales ppl around but nothing to bad as of yet.. :)

So far i have had no problems with them really but i still hate to see stuff like this happen to any one.

I am not sure who this client is, so I really cannot comment on his claims.
I can say however that it is VERY rare that we do not honor our 30 day money back guarantee, (if that is even the case here), and if such is the case with this individual then we must have had VERY good reason for not doing such.

People may have had problems with support with our company, or delays with the billing dept, but one thing no one questions is our honesty and integrity. People have even mentioned on the forums here that we have honored our 30 day money back guarantee, and I do not believe there have been any claims otherwise until now. BurstNET is NOT a scam, and we do NOT cheat our clients. If such was the case, with BurstNET hosting 30,000+ domains now, then you would hear more about such things...

Sean R.
BurstNE

We never received the server fully setup. Because the server was NOT setup on time, we canceled the contract and followed ALL your (burst.net) procedures to request a refund. We sent faxes, voice mail, emails, letters, everything you (burst.net) could ask and NEVER once did we receive a response.

Every time we tried to call to verify it, you (burst.net) people claimed to have not received anything. There is NO excuse for not issuing a FULL and immediate refund. We gave you (burst.net) SEVERAL months to get back to us and for the past 30 days we have made it VERY clear that if you (burst.net) did not respond, we would make your issues VERY public and this is ONLY the beginning.

If you want to know who we are, speak to Keith V. I myself spoke to him on several occasions, including today for over 20 minutes. Also, I left a voice mail message today via your billing department and on MANY, MANY occasions.

Fact is you people have delayed, delayed and delayed and given us the run around and now that it's finally made public, you are trying to defend yourself. Until we receive a FULL refund, we will continue to let the public know about your companies practices.

Thanks to the advice of this forum, we will look into a charge back and see where we can go with that because it's obvious that you wont give us our money back.

NO MORE excuses please, the public is watching.

I checked with Keith V, and now know who you are.

1) You NEVER sent us faxes or letters. I have verified this with every staff member here.
This is irrelavant though, cause you did speak with us on the phone (which will be explained in the next point...)

2) Your server WAS set up on time. We sent you access info via email, which your did not get, because YOU ADMITTED yourself that YOUR EMAIL ADDRESS WAS NOT WORKING. We found this out because you told us personally on the phone that your email address was not working. We resent it again via email as per your request, and you still did not get it. Your email address not working that you asked for the info to be sent to is not our problem/fault. We did our juob, and the server was supplied on time, and service rendered, as far as we are concerned.

Now as far as why a refund was not issued, I have no idea...There must be some reason, as we don't just not honor our 30 day money back guarantee without some reason. Possible reasons would be spamming, hacking, flooding, network abuse, or other such things...which would violate our TOS, and hence justify not honoring the 30 day money back guarantee. Or you may have cancelled after the 30 day limit...If that is the case with your server, I do not know...as I did not handle the situation, and it would require some research to go back so many months now and find out what our reason was for us not issuing a refund. I guarantee you though that there was a darn good reason for it, because we wouldn't risk our reputation on a mere few hundred dollars or so we would gain from not refunding the money.


Sean R.
BurstNET

Originally posted by voxtreme-matt
In a case such as this, you should consider running a chargeback to recover your money.

I firmly believe in "satisfying" the customer. If a hosting company looses a client for some reason... they always have the opportunity to resolve the issue and retain the customer, or least, the integrity in which they operate so such posts in a widely used forum can be eliminated.

However, if you violated their TOS and/or did not cancel within their money-back guarantee period - I would concur that they are in the right under these circumstances but should provide proof of this information to the customer.

If you did not violate their TOS and did cancel within their money-back guaranetee period - I would concur that the you would be entitled to some amount of refund based on the applicable polices and/or agreements. If you feel you are in the right and proof can not be provided as to why they have not refunded your money... call their local Better Business Bureau and file a complaint. It doesn't matter if they are a member or not. However, if they are not a member of their local BBB, they are always not required to respond to a filed complaint but they may have some issues if they desire to establish a membership with the BBB at some point in the future.

Right or Wrong... you should know why and/or receive your money back.

Hope these thoughts and insights prove to be helpful in resolving this issue - whatever it may be.

All the best,

Chad

Originally posted by BurstNET
Now as far as why a refund was not issued, I have no idea...There must be some reason

Sean,

I'm just an outsider but would offer this advice..

If he's not using the server and never did (check your logs) then just give him his money back and be done with it.

As an outsider, I've seen enough in this post to make you look bad.. I realize I don't know everything about this issue but the general impresion from this thread is that you screwed up and don't want to pay up...

Policy is Policy but... in this case.. consider it "customer good will" and pay up and be done with it.

Just my unsolicited $.02

Shortness

As I mentioned above, BurstNET always honors it's 30 day money back guarantee policy, even on setup fees...
If we did not, we must have had good reason in this specific case.

Sean R.
BurstNET

I want everyone here to know that Sean is a liar.

We NEVER violated ANY TOS, we NEVER even USED their servers.

I want EVERYONE to know that we SENT many letters and faxes, left MANY emails and voice mails. Of course this would be their ONLY excuse but of course they would use it.

As for email, that just goes back to blaming us. Fact is that our email works and if they admitted to receiving that, my question is why wouldn't they have received the cancellation, fact is that they did.

I want EVERYONE to know Sean is lying, he offers no specific reason what so ever as to why we never received the refund and even more importantly, no resolution to the problem.

Fact is that we canceled the contract and requested a refund immediately, we never even had a chance to use the servers and Sean is now trying to cover it up by saying that they were never notified.

Chances are that unless we can charge this back, we will never see our money back but at least I want everyone to know what burst.net really stands for.

I challenge you Sean to come up with some specific reason or story as to why we were not entitled to a refund, how did we violate your T.O.S.? Where is the proof? Come up with some story, I want you to so I can disprove it and the public can see that in fact that you and burst.net is a fraud. We want our money back and until we do, we will show the public what a fraud you really are.

Don't hide behind the idea that you have 30k+ domains and thereby you can't have billing problems because the largest companies in the world do, very few of us don't have an AOL billing horror story to tell and they have 20M customers and yet I truly doubt that you have that many domains simply being that you have once to answer the phone when I called many times.

I challenge you Sean, the ball is in your court and the public is watching you, prove us wrong or give us our money back. It's human to make a mistake, so my suggestion is that you just admit that this was a mistake and give us our money back, at least then we will back off and you can leave with some dignity instead of continued lies.

Originally posted by BurstNET
As I mentioned above, BurstNET always honors it's 30 day money back guarantee policy, even on setup fees...
If we did not, we must have had good reason in this specific case.


Sean,

It's certainly your business and I'd not want to tell you how to run it... but..

There is a very successful store chain here in Oregon, actually two that share the same "policy"

Nordstrom and Fred Meyer... Both basically accept returns, no questions asked.

I once was buying a pair of boots at Nordstroms and mentiond that I was somewhat dissatisfied with the life of the last pair.. The salesman immediatly said "bring them back" these boots were almost a year old and I got total credit for them.

Did they make money on that particular transaction? Obviously, no.

Do I buy my shoes anywhere else? Never!

Same with Fred Meyer. I had a lawn sprinkler for several years, it broke, I mentiond this when buying a replacement, that I thought it should have lasted longer.. again, same response.. bring it back, full credit. Do I buy anywhere else? Of course not.

My point is this. Both of the above stores have a 30 day return policy... Both simply do what they do to satisfy the customer. They both have hugely loyal customer bases from the word of mouth advertisement from this. Does it get abused some of the time? I'm sure it does. Are both successful because of customer service? You bet..

You can handle this however you want, it is your company after all.. but my god man.. How much is the bad publicity from this issue costing you?

Again, an unsolicited opinion here and given strictly as an observation.. If this man never used your server and you can check this can't you? Obviously there was some sort of misunderstnding... *somewhere* If he did use it..

Then tell him to go to hell and be done with it. If he never used it.. I think the solution is obvious.. If you don't.. then it reinforces the opinion of your company that I've gathered from casual reading of this thread..

I'm not trying to fan any flames here.. I'm only stating my opinion...

Shortness

u know i look pretty smart with glasses?

shortfork - thank you for your comments.

I can assure you that we NEVER used their servers, not for a moment. We made it VERY clear that we needed the servers setup on a specific date and they were never setup on time. We canceled it immediately, never having used the equipment or their services.

We spent the next few weeks trying to get a response, getting no where. Finally we did get someone who told us that they knew nothing about it but that if we wanted to get a refund, that we would have to post the request on their online refund form. We did that and for the next few months, we have been trying to reach someone, everyone we reach has told us that we need to talk to billing, no matter how hard we made it clear that they would never return our calls.

We tried for months to get a refund, I could understand if this was a mistake but it became very clear to us that they simply did not want to give us our money back.

We have tried to be professional and tried to give them every benefit of the doubt but fact is that we followed all their procedures and policies.

At this point, I really don't expect burst.net to come up with some story that we did something wrong because that is simply not true, more so, I expect him to come back and say it's to late to request a refund which is pretty sad simply because we have tried from day 1 to request a refund.

I hope they do the right thing but I don't have high hopes.
At this point, I would accept it if they just openly come out as say it was just a mistake on their part. While I really wouldn't believe that, that's all I can hope for at this point.

Inbuco

Im not going toa make a specific comment, but from the way you are accusing Sean R of Lying when the fact is he did not handle the matter throws alot of doubt (for me) on the argument.

Sean

If I were you I would just refund him / her out of good will, its only going to end in tears... :bawling:

Originally posted by acidHL
Inbuco

Im not going toa make a specific comment, but from the way you are accusing Sean R of Lying when the fact is he did not handle the matter throws alot of doubt (for me) on the argument.

Sean

If I were you I would just refund him / her out of good will, its only going to end in tears... :bawling: People, generally, don't get as upset as Inbuco without some substance.
And, we don't know what the facts are. All we can do is read what is written and draw our own conclusion.

True True

Its just the way inbuco seems to be interested in calling seany a liar and accusing him that Burst.Net lies when it says it hosts 30+ k domains.

All these Burst.net threads all seem to follow the same pattern, and I thing some people should be cutting Burst.Net some slack.

I don't believe inbuco is referencing Sean's 30k domains hosted statement, but rather Sean's allegations as to "No emails sent by you. Server always up. Violation of TOS" and things like that.
Burst could, very well host over thirty thousand sites; with 29,999 contented clients. But, it would appear, this client is [insert your own conclusion here]

One of the problems with these threads is you really can't tell who did or didn't do what (host or client). I'm guessing this all stems from this thread http://www.webhostingtalk.com/showthread.php?s=&threadid=15780 but I really don't know.

Why don't you contact one person at Burst (be it Sean or Keith or ?) and attempt to resolve the situation with them directly, and see what happens. I know you said you tried, but posting won't get you your money back, so this would proably be better for the time being.

We are trying very hard to conduct ourselves very professionally even though it may not seem like it at times but one thing that we have to make very clear is that we have spent the past 4+ months trying to get our money back so it's very hard to think of burst.net as anything but lying to us and this forum.

I am sure most people, not necessarily with burst.net have had issues with refunds and understand it is very frustrating, even more so, it's extremely frustrating when the company in question makes claims that simply are not true. We DID NOT violate any T.O.S. and we did everything they asked, end of story.

As for contacting them, again, I know it seems like the right thing to do but we have tried and that is even worse. Every time we tried to contact them, they tell us that this is a billing issue and that we must speak to billing so that does in fact cause a lot of frustration on our part. I can assure you that no one is willing to help and this was very much our last resort, as such, up until 20 minutes before posting this, I spent some time online and on the phone trying to get this resolved but - I mean, come on, at what point is enough, enough?

The issue of 30k+ domains was simply addressed because we are trying to make it clear that just because a company has an existing customer base really doesn't mean that they couldn't have billing problems. Even more so, I do find it hard to believe they have anything close to that being that if ANYONE tries to contact them, they will see that it's almost impossible to get through but that is really not the issue but if he makes that claim, he should at least back it up.

All we want is our money back, I know that this seems like a lot to go through but at times I wish that someone would have posted a thread like this before we decided to go with them, that way we would have avoided them like the plaque. I only hope that if we don't get our money back, we can at least stop this from happening to someone else.

Possible reasons would be spamming, hacking, flooding, network abuse, or other such things...which would violate our TOS, and hence justify not honoring the 30 day money back guarantee. Or you may have cancelled after the 30 day limit...If that is the case with your server, I do not know...

He didnt say you had violated the TOS he simply states it might be one of the reasons that the refund was not given.

I really have no place here i would just like to comment tho.

It seems on the countless burst.net complaints i have seen not once has a customer been right and sean has always battled back with its your fault not ours, and there seems to be an awful lot of them, ill say i was looking into burst and got threw to there sales department right away and was helped in a proffesional manner but there seems to be a ton of people with burst problems and its all the customers fault.


--------
and on the return note i have a story

i bought a life time yard hose a year ago at Menard's here <-- a local chain
and it lasted till the next spring and broke a leak i still had the receipt so i took it back to exchange it has a life time warranty
but the store refused to exchange or refund my money because i did not have the original box it came in. even tho i had the reciept why the hell would i keep a piece of cardboard it came in just my venting story on menards and there stupid return policy

<< It seems on the countless burst.net complaints i have seen not once has a customer been right >>

You havn't looked very hard then. There are many post that have been made where I apologized for a mistake and/or offered to personally assist with the problem.

I am not saying the customer is wrong or right in this situation...I actually don't know what actually happened in this case, as I did not handle the matter. I am just saying that we almost always honor our 30 day money back guarantee, and if we did not...then there must have been good reason.

The things that I did state was the fact that the "server was not setup" was not true.
The server WAS setup, and setup ON TIME.
The client never got the access info via email becuase HIS EMAIL WAS NOT WORKING. He admitted this to our staff on the phone.
Also, the client NEVER sent us faxes or letters...I checked with every staff member we have. The fact that these two statements he made don't hold the truth he claims...leads me to question his entire story...but once again, I don't have all the information on what happened yet, so I really cannot say for sure.

Sean R.
BurstNET

How is it Sean (burst.net) that you DO NOT have all the information as you say, however, you are VERY confident that we NEVER sent letters or faxes?

As for the issue of the servers being setup on time, when was it ordered? When was it setup, please provide us that information here online for the public to see so that we can dissprove it and the public can see what your company stands for.

Get ALL your information together first, admit you people made a mistake, issue our refund and an immediate credit for the transactions and we will call it a day, until you do that, you will continue to slip up and the public will continue to see what burst.net is all about.

Just a piece of advice Sean, if we were a hosting company, this would be a bad place to be caught lying. Look, the servers were NOT setup as per our request, on time, we requested an IMMEDIATE refund, we were a very unhappy customer and never used your servers or service, face it, accept it instead of wasting time trying to come up with some excuse.

You people never returned our calls or ANYTHING and now you are trying to cover it up. Again, save face, say it was just a mistake and let this thread move on because as far as everyone can see, you have offered nothing to the contrary and wont because we did nothing wrong. Again, the ball is in your court.

P.S. I find it strange that Sean (burst.net) doesn't know what happened considering that he was the sales person on this, just some food for thought.

Sean:

Why don't you stop responding to the public interrogations and just call the person that has the complaint. Check things out and if the claim has any ground, just refund the money. It is not worth your time to keep arguing back and forth over a few hunderd dollars ;) Time is better spend on supporting your current customers, so that they will order more services from Burst in the future.

My 0.2 cents

Yes
I agree

He said, she said, i'm getting sick of seeeing these burst complaints

inbuco, please contact sean directly, and try to resolve this matter.

i have been a burst dedicated client for about a year, they and sean have been honest . if you got blown out you probably deserved it.


miami_g

Originally posted by miami_g
i have been a burst dedicated client for about a year, they and sean have been honest . if you got blown out you probably deserved it.


miami_g

:eek:

And I guess that woemn who get raped were all just asking for it?

nice comment weinbar

<<EDIT>>

Originally posted by miami_g
nice comment weinbar

<<EDIT>>:eek: :eek2: :eek: :eek2: :eek:

<<Removed: Off topic reply to a post which has been removed>>

I know many of you think just call burst.net and settle this but if they refuse to talk to us or even answer their phones for four months straight, when is enough, enough?

We have already tried calling burst.net many times, many times. Although, the best idea of all is to have them call us. They have our number, they have our fax number.

They should contact us and remedy this situation because if four months of trying to call them is not enough, then I don't know what is. The people here have only had to put up with this for a few days, for us, it's been four months, who do you think is more sick of this?

Originally posted by miami_g
i have been a burst dedicated client for about a year, they and sean have been honest . if you got blown out you probably deserved it.


miami_g

I doubt that. It may just be a honest mistake on burst's end. If it is a TOS violation burst needs to find that out. So far just it could be, it could be.

If 4 months have gone by that is a long time. I am sure most of the reps at burst do not even remember this customer so it could take a day or two to find out what happened w/ this customer.

Originally posted by miami_g
nice comment weinbar

<<EDIT>>

This seems un called for. weinbar had a valid point.

Hold on, they were ignoring your calls for 4 months?
Earlier in the thread we were talking about the phone calls?

/me is confused... :eek:

Man, this thread has gone from bad to worse.

I still stand on my earlier advice to Sean.. pay the man and be done with it...

After reading this a bit further.. I'd make the following suggestion to both of them..

Sean: Either pay him, or start documenting for a law suit against him.. or defense against one he might file on you.

inbuco: Either walk away from it or start documenting for either defense of a lawsuit or filing of one for damages...

To Sean: From what I've read here, I would avoid your company like the plague. The time you've spent publically defending yourself far exceeds what you could/should have spent solving the problem. Your comments that " I don't know what happened " are too little too late.

To Chicken: I'd remove this thread entirely before you become involved with whatever legal action these two might wind up venting on each outher..

Geez....

Shortness

We did nothing wrong, we followed their steps and request.

All we wanted was our money back, we tried every reasonable way of getting it back before this. I can't believe that is too much to ask for. I know that this isn't the place to make these claims, so unless Sean (burst.net) wishes to continue this, we will cease now.

I thank everyone for their input and hope that we didn't cause any damage to any innocent parties but as far as we can see, burst.net is not an innocent party.

I just hope that this post was enough of a warning for the next company that would have otherwise gone with burst.net - again, all we wanted was our money back, I hope that one day we see it.

Both simply do what they do to satisfy the customer. They both have hugely loyal customer bases from the word of mouth advertisement from this. Does it get abused some of the time? I'm sure it does. Are both successful because of customer service? You bet..

You can handle this however you want, it is your company after all.. but my god man.. How much is the bad publicity from this issue costing you?

Sounds quite wise.
There is a human component in every business and somebody looks like missing the real meaning. Did you consider other forums that customer might post his complaints on,
is it more costly to refund him (after all you had almost no cost on that issue) or check world wide forums and answer his posts?
Just my opinion

Back to the issue ay Hand:
BURST.net seems to be very respectable but on this occasion they have missed the point THE REFUND!! It was very clear to me that they are trying to say that he got his server and everything and even if that is true where the heck is his refund? Go and check his bandwidth and if he hasn't used any give him his money back! And if you are hosting 30,000 domains a measly few $100 wouldn't hurt would it?

Conclusion:
GIVE HIM HIS MONEY BACK and all will be sorted, no more damaged reputations - just get uit over and done with!

<<Removed: Off topic reply to a post which has been removed>>

Burst.net is really good. I been with them for a while now and they're great to me. Erc W and Erc G and all the others are willing to help you when you call. I known to call some and no one answered and I got angry lol. Bur Burst.net so far I have to get a execellent review. Ya need to have 24/7 Tech Support that is the only thing that I'm against. They're not a scam.

Originally posted by TimPD
Burst.net is really good. I been with them for a while now and they're great to me. Erc W and Erc G and all the others are willing to help you when you call. I known to call some and no one answered and I got angry lol. Bur Burst.net so far I have to get a execellent review. Ya need to have 24/7 Tech Support that is the only thing that I'm against. They're not a scam.

very true, but i think here the issue is different. issue is not of support. issue is something else. and i don't have any comments on issue. ;) i am just watching the show and will learn moral of the story. :D

Besides
it's clear that burst isn't a "scam"
Everyone knows that, well most regulars know taht anyway.

We don't need people filling this thread with "Burst is so great becuase i'm with them etc etc yadda ydaaa"

none of that should matter, the concern is the refund
not whether YOU think they are good or not.

not trying to be cute, but why not agree upon an individual who you both think will be unbiased, and allow him / her to offer a solution?

Just a thought...

Hmm...Where is burstNET then?
Maybe he has given up.

Originally posted by Chicken

Why don't you contact one person at Burst (be it Sean or Keith or ?) and attempt to resolve the situation with them directly, and see what happens. I know you said you tried, but posting won't get you your money back, so this would proably be better for the time being.

What you say is what is made with a professional Company ...

I believe that it is normal that these topics are commented, the good thing and the bad thing.

I have purchase a Dedicated Server with them the day 11/19/2001 and i have purchase it ONLY because i have known them of these forums.

Now, 20 days later, I am very furious with BurstNET. I believe that this company is not professional. I hope it doesn't happen me the same thing. Although I still continue waiting Mr. John's H answer.

I will already say like it finishes this ...

Originally posted by digitalis


I have purchase a Dedicated Server with them the day 11/19/2001 and i have purchase it ONLY because i have known them of these forums.

Now, 20 days later, I am very furious with BurstNET. I believe that this company is not professional. I hope it doesn't happen me the same thing. Although I still continue waiting Mr. John's H answer.

I will already say like it finishes this ...

I am lost... is this another complaint.. this thread is so long it is getting hard to follow.

:(

Chad

Dont you know? It's customary to have a Burst.net complaint thread at least once a week :rolleyes:
The one where someone supposedly lost $10 000
The one where someone calls but never gets support...
Basically, the bigger you are, the more you get unsatisfied people. Just statistics.

The only reason I might think of not refunding the client is because he cancelled his server right after the setup. It takes time and money to set up each server. Server was most likely delivered on time, customer did not want it no longer and requested a refund.

I had a customer few days ago who ordered an account, and then mass mailed our contact e-mails with over 80 same messages. I set up his account, and 20min later he requested to cancel it because I asked him not mass mail us.

Was the account cancelled? Yes.
Were the money refunded? No.


For Burst this might be a totally different case, don't take my words for granted.

Originally posted by Bogdan
The only reason I might think of not refunding the client is because he cancelled his server right after the setup. It takes time and money to set up each server. Server was most likely delivered on time, customer did not want it no longer and requested a refund.

Then don't offer a 30 day guarantee. There should be no qualifications on the refund. If this customer felt that he signed up because he heard voices telling him to, and then they told him that he had to cancel, there should be no reson as to why he is not entitled to his money back (except for violating any TOS that Burst has -- as stated on their site).

The only thing that needed to be done is that this customer should have followed the procedure that Burst has in plcae for cancelling. Not just calling up and/or emailing saying I want to cancel. I am sure that he didn't just call up and say that he wanted a server without filling out pertinent information.

30-Day-Money-Back does not always mean you can sign up, use the host for 30 days and leave. If company did nothing wrong and provided promised service, why should the client get his money back? Clients who jump from host to host, use up their bandwidth and request their money before 30 days of their sign up.

Unless you provice UNCONDITIONAL-Money-Back-Guarantee then I do not see any point in refunding the money.

Originally posted by Bogdan
30-Day-Money-Back does not always mean you can sign up, use the host for 30 days and leave. If company did nothing wrong and provided promised service why should the client get his money back? Clients who jump from host to host, use up their bandwidth and request their money before 30 days of their sign up.

Unless you provice UNCONDITIONAL-Money-Back-Guarantee then I do not see any poiin refunding the money since it is NOT a trial account.

Actually, it does. The host could have been the perfect business, answered all support questions and provided excellent service. If the customer decides that they just don't want to be there, they can quit beofre the 30 days are up because that is what the host is allowing.

If you buy a piece of equipment at Sears, use it for 29 days, and it works perfectly, but you just decide that you don't want it anymore, you can return it as long as you are returning it within the companies guidelines -- i.e. all packaging items and it has a receipt. They will refund you the money because that is what their policy is. If their policy is no refunds, only store credit, then they can get a credit..according to their policies.

Basically, it comes down to this. If a host offers a 30 day guarantee, then it must honor it. And it WILL hold up in court. THe host does not have to do anything wrong. The guarantee means that they guarantee that you will be satisfied with their service. You could be upset that the host was not in the office at 3:42AM. That could be enough for you to cancel.

Absolutely true. If a host offers a 30 day money back guarantee, I as a customer dont expect to be required to explain why I want to cancel within the 30 day period if I had to cancel. If you offer a guarantee, you have to live by it. Or else, every tom dick and harry would be offering a money back guarantee with a small asterisk* saying only if we mess up and you can explain it .

Originally posted by Bogdan
I had a customer few days ago who ordered an account, and then mass mailed our contact e-mails with over 80 same messages. I set up his account, and 20min later he requested to cancel it because I asked him not mass mail us.

Was the account cancelled? Yes.
Were the money refunded? No.

For Burst this might be a totally different case, don't take my words for granted.

Ok,

In my case with BurstNET.

I buy a Dedicated Server. Days later aleatory crashes begin ... i say to BurstNET that something bad happens to the server...


To the third day they say:

_______________________________________________

From: "John H." <58503+oCbKZbxq94@sysadmin.burst.net>
Date: Wed, 05 Dec 2001 05:11:03 -0500

Everything appears to be fine at this point, but let me know if it persists and include any relevant information.

Thanks :)
_______________________________________________


Ok. I begin the works in the Server to put to my clients, and they follow the crashes, crashes and crashes.

Until when it is necessary to wait??? :angry:

30-Day-Money-Back in my case are not any prize. I lose time and money, i have to buy another Dedicated Server in another Company and to begin the work again.

Originally posted by WeinBar


Actually, it does. The host could have been the perfect business, answered all support questions and provided excellent service. If the customer decides that they just don't want to be there, they can quit beofre the 30 days are up because that is what the host is allowing.

If you buy a piece of equipment at Sears, use it for 29 days, and it works perfectly, but you just decide that you don't want it anymore, you can return it as long as you are returning it within the companies guidelines -- i.e. all packaging items and it has a receipt. They will refund you the money because that is what their policy is. If their policy is no refunds, only store credit, then they can get a credit..according to their policies.

Basically, it comes down to this. If a host offers a 30 day guarantee, then it must honor it. And it WILL hold up in court. THe host does not have to do anything wrong. The guarantee means that they guarantee that you will be satisfied with their service. You could be upset that the host was not in the office at 3:42AM. That could be enough for you to cancel.
I absolutely agree with you! The client does not have to have a reason to cancel the contract!

I think burstNET has got into more than they bargained for with this thread....if they just paid the money upfront all would be fine.

Chris