Right, i thought i would write a review on managed.com as there hasnt been many recent reviews about them.

Right i purchased the following server from managed.com on 25th April 2004 (Sunday).

Intel Celeron 2.4GHz
512MB DDRAM Memory
80GB EIDE Hard Drive
1,000GB Data Transfer

Cost being $60 a month as well as $19.95 for Cpanel

With my order being sent on a Sunday i didnt expect my order to be processed very quickly.
On Monday 26th April evening, i recieved the server details and the server was setup.

My average ping from my server is about 158ms, this is from the UK and is quite fast considering managed.com is on the western side of USA.

I have recieved not one minute of downtime since my server was setup. The network has been extremely reliable and quick, considering my location.

I have sent the support department a few emails regarding minor querys, however these have been answered within 24 hours.

My managed.com experience has been an extremely reliable and affordable one. Considering all of the problems they have had in the past regarding uptime, i think that they may have cracked it.

A big thumbs up from a managed.com customer. :D

thank you..
i've heard bad things and good things
but when i got my dedicated i stayed away from them
went with valueweb

I have recieved not one minute of downtime since my server was setup You must be the luckiest individual on earth to have avoided all these outages:

Managed.com Outage 6-9 (http://www.webhostingtalk.com/showthread.php?s=&threadid=282443)

Managed.com Outage 6-8 (http://www.webhostingtalk.com/showthread.php?s=&threadid=281807)

Managed.com Outage 6-2 (http://www.webhostingtalk.com/showthread.php?s=&threadid=279587)

There has also been a very detailed review of managed.com in this thread (http://www.webhostingtalk.com/showthread.php?s=&threadid=281148) which was posted on June 6th.

all those outages affected my server lol, wasn't too long, but still...

yes VeusHosting you are indeed a very lucky person.

but the network has been fast

VeusHosting: You should come back again after a month or two and post another review. :D

VeusHosting: We have the same setup/configuration as you and also have not experienced any downtime, except that which we have caused ourselves since placing our order. When we first signed up, I signed up on these forums and I read a ton of bad news on managed.com and I was kind of reluctant.

Since we haven't had any problems to date though, I can't complan and have to second your thumbs up to managed.com.

Perhaps managed.com have some special policies for UK clients.

I also have a server with same specs as VeusHosting has, took it in the first week of April, and no down time till now I love it.

I know that managed had 2 outages a couple of days ago, but my server was on a different I.P block so it did not experience any downtime.

For $60/month I say its it best server I got, I do sometime feel it would be better off if they had support even on weekends!

How can you say that you saw NO downtime?

On 6/2, the entire network was down for about 15 minutes, no routes were being announced. The 205.209.* block had an additional 40 minutes of downtime on top of that, but the entire network had been down & was experiencing 70%+ packetloss and high latency earlier that day. Everybody saw downtime. If you weren't accessing or monitoring your server at that time, it doesn't mean that there was not any downtime.

The other two issues that Watcher mentioned were isolated to the 205.209.* blocks. Makes you feel good to know that they can manage to botch BGP routes on one part of their network constantly. Great network admins must be working there.

When the network isn't down though, it is fast on the West Coast. East Coast speeds aren't the best though.

- Matt

Your review looks great, but ... allow me to pose this (which has happened numorous times)

1) your machine is running great for a month
2) no network problems ...
3) you start to become a busy little host
4) your machine crashes OUTSIDE the 9-5 business hours
5) you send it an emergency reboot ticket
6) you wait
7) you keep waiting
8) your clients start to email "what is going on"
9) .. .yep, you are still waiting
10) 4 hours later you get a reply that says it was rebooted

then step 11 & 12 are optional:

11) get a server at a real company that has properly support like servermatrix or dedicatednow or any of the other dedicated host that actually look after thier clients

12) move accounts and cancel managed.com

The ability to reboot a machine 24 hours a day is a very important thing to most hosts ... but hey, if you do not need that and you are willing to put your clients and your company's reputation on the line ... then go for it !

"you get what you pay for"

However, setup time is good & there network has been decent over the last few months though .. other then a few snags.

Note: i use them for remote backups only at this time and have used them since the 2nd week they opened so I have PLENTY of experience and grounds for my reply!

... just m 2 cents ....

Originally posted by nate
Your review looks great, but ... allow me to pose this (which has happened numorous times)

The ability to reboot a machine 24 hours a day is a very important thing to most hosts ... but hey, if you do not need that and you are willing to put your clients and your company's reputation on the line ... then go for it !

"you get what you pay for"

... just m 2 cents ....

Nate I dont do any of the webhosting stuff, I just host my own sites on the managed.com server, I am web publisher and at those prices which manged offered I think its a very good deal.

I was mentally prepared for a little downtime when I signed up and I am infact pretty happy with them, coz I did not expect a lot and till now its 99.9% uptime that I have got during the last 3 months I have been with them.

I did have issues 3 times but there support solved it within 45 mins, so for me its been good.

ranjitbhar: That is excellent! For your application, it sounds like managed.com is well suited for your needs. I was speaking from a hosts perspective and some of the issues I (and many others) have encountered in the past.

Thanks for the clarification ... everything makes perfect sense :) Good luck !

Originally posted by mainarea
How can you say that you saw NO downtime?

On 6/2, the entire network was down for about 15 minutes, no routes were being announced. .

- Matt


Nope no downtime, my MRTG graphs show no downtime at all. I have customers all over the world and none of them have complained about downtime.

To get a really good idea about this, and put an end to the "I am right, no you are not, I am" debate, I would suggest the following:

http://nagios.com

This way you can track all processes and have historical data regarding any service failures or network outages. Having i remotely hosted on a network with near 100% historic uptime (gnax or server matrix or dedicatednow) would not be a bad idea either.

I hope this tool helps get you going in the right direction regarding monitoring such outages....

Originally posted by mainarea
How can you say that you saw NO downtime?
<snip>


<rant>

This is what really gets under my skin, bold face lies claiming no downtime when we all know the entire network was down. Why not just tell the truth? If people make a mistake and simply didn't notice the downtime, why not just acknowledge the fact they might have missed it?

I really don't care whether managed,com has a million clients that are happy with their network, I just fail to see the need for people to come here and lie about the quality of it. I guess managed.com themselves started the trend when they openly lied about Global Crossing, along with a bunch of other false statements they made when they first showed up here.

</rant>

Watcher_TVI my server did not have any down time, yet I admit that during that 15 minutes duration when I was routing via XO the response time were horrible above 850ms normally for me its around 270ms, and the server was sluggish but the server was up and I had live traffic on my site.

It may be just that some server under the IP block I am on did not go down, and I dont have to lie coz I dont host sites on that server coz I am not in the hosting business, I just host my personal sites on that server and these sites are big they consume more than, say 150 typical clients on shared hosting would use.

I'm not going to argue with you, it was reported multiple times that their network was not announcing any routes for a short period of time during that issue on 6/2.

How you could escape downtime when the network wasn't announcing routes I'll never quite understand...

Remember, MRTG only takes bandwidth samples every 5 minutes, so if a 4 minute downtime occured for the entire network while routes weren't being announced wouldn't show. Also, if the downtime only lasted 9 minutes, only one reading would've been taken with no traffic, which would most likely not appear on the graph.

-Josh

This is an MRTG graph of a server on the 205.209.* block that had more downtime than all the other blocks:

http://mrtg.managed.com/52b/205.209.133.254_fa0_20.html

I can only spot the downtime in the last 24 hours (all servers on that switch have that drop off). The weekly & monthly graphs don't show the downtime because of the number of samples averaged in a small amount of time. MRTG is not a good measure of downtime.

- Matt

If the downtime was stated as being 15 minutes, then should MRTG of picked up on one or two instances at least.

I am in the same boat as ranjitbhar, my server did not go down, however pings did show up as slow at one point.
However nothing too serious.

Why do people flame others when they have a good review about a company?
Cant you just admit that the company is improving?

Originally posted by VeusHosting
Cant you just admit that the company is improving? I highly doubt they've improved in the two days since I've left them (though my server is up, even without payment, and after a cancellation letter was sent). Here's our review starting on May 5th when we ordered:

http://www.webhostingtalk.com/showthread.php?s=&threadid=270062

and here's our cumulative review as of June 6th:

http://www.webhostingtalk.com/showthread.php?s=&threadid=281148 .

That's one month of service beginning very rockily, and ending very rockily as well. Our server had 33 hours of downtime due to incompetent employees of Managed.com, and not their network. Add another hour on to that downtime for network issues. That's a 95.42% uptime for the month, which is the worst that I've ever experienced in a single month (And I've hosted at Nocster for almost 2 years). Sure, their network was up 99.86% of the time, but what good's a stable network if your server is down for 33 hours?

-Josh

Originally posted by VeusHosting
If the downtime was stated as being 15 minutes, then should MRTG of picked up on one or two instances at least.

I am in the same boat as ranjitbhar, my server did not go down, however pings did show up as slow at one point.
However nothing too serious.

Why do people flame others when they have a good review about a company?
Cant you just admit that the company is improving? MRTG is not server monitoring, it is possible you could be down for 10 minutes and not see the downtime. Why don't you post your MRTG?

You're not getting flamed, your statements are being challenged because they are not factual.

Improvement is in the eye of the beholder. If you think that all the recent outages are an improvement for managed.com, that's terrific. I'm sure you'll be quite happy there...

Originally posted by nate
1) your machine is running great for a month
2) no network problems ...
3) you start to become a busy little host
4) your machine crashes OUTSIDE the 9-5 business hours
5) you send it an emergency reboot ticket
6) you wait
7) you keep waiting
8) your clients start to email "what is going on"
9) .. .yep, you are still waiting
10) 4 hours later you get a reply that says it was rebooted

Hi Nate,

This is what I had feared when I ordered a few servers from Manged.com recently (I ordered them because it wouldn't be too big of a problem for these particular servers.) However, I've issued at least 6 reboot requests to reboot@managed.com during weekend or off-peak hours in the past month and not one of them took longer than 30 minutes to resolve. :)

The 6 months I was with managed.com I had little dowtime, this was from September to febuary, and well I lost my server since I wanted out of the hosting busienss since I cannot compete with 1GBspace, and 100GB bandwidth for $12 a month, it was crazy, but when I called they got right on it. When I first joined and had some problems they had some guy there just taking calls, since they were in a 3 hours meetting so that's really the only problem I had.

I would like to say that many people do no realize this but there is a night shift there, all of my problems were acully solved after there 9-5 hours, I got a OS restore at 11:30PM, I got a reboot at 2AM, I got support at 4AM, I don't know why they don't respond to everyone but alot of problems other people had I did'nt have, I got support after hours. Maybe they cut the night shift now, I don't know but i still loke them and will go with them I need another server but the only real problem was there new support tech they hired in uhhhh, january that had to keep putting me on hold to transpher me to another person or ask someone.

I had the P4 2.4GZ machine, I still had problems with hackers though =/

You know, managed.com can eliminate about 3/4's of the posts about them if they offer a apc web remote reboot and have more then 1 [knowledgeable] staff member at night thats not scared to answer the phone.

Originally posted by mainarea
[B]How can you say that you saw NO downtime?

On 6/2, the entire network was down for about 15 minutes, no routes were being announced. The 205.209.* block had an additional 40 minutes of downtime on top of that, but the entire network had been down & was experiencing 70%+ packetloss and high latency earlier that day.

Mine is on the 65.75.* network and I have not noticed of any downtimes during that time.

Tony