Hey anyone here with ADEHost? I signed up about 8 hours ago and still have received no word on my site, I read on hostsearch.com that it takes less than 6 hours for setup, so I am kinda curious. I wouldn't be so worried, but I just cancelled an accout with a really bad and immature hosting company and am hoping I am not landing into another bad host. Everything that I have read on them seemed positive, so I am hoping this is just a small issue.

Thanks!,

Dj Paj

Their pricing is good, also their flexibility.
They had some big problems with SMTP the last few days and I start loosing confidence.

Why don't these company have instant account activation. When we started thats the first program we worked on. Maybe one day they will program their own too :evilgrin: :).

I heard Adehost discontinued sign-ups for shared hosting a while ago :rolleyes:

Originally posted by ryank
Why don't these company have instant account activation. When we started thats the first program we worked on. Maybe one day they will program their own too, or buy ours :evilgrin: :).




Unfortunately too much FRAUD going around for instant signup!
Fast account setup works just as well! :D

Originally posted by Martie
Unfortunately too much FRAUD going around for instant signup!
Fast account setup works just as well! :D

Actually we test the credit card itself against the actual name, billing zip and special ID, if non match then an account is not created and the reason is explained in real time. Explain how can you reduce the fraud rate by delaying the signup process. If you sign them up instantly or 8 hours later makes no difference.

EDIT: It gets on my case that so many hosting companies just slap up servers and signup customers manually. Shouldn't a hosting company 'show off' it's OWN technical skills by creating its OWN control panel and automation system? I think so. In the long run you reduce customer issues. Take for example billing, so many hosts are critized about billing. Before we started we created all of our billing applications, etc so that it removes human error and automates the process, much easier on the host and on the client.

I agree Martie.
IMO, instant account activiation wouldn't work with our company, cause we check up with every account that signs up. If we didn't call the new customers, we would probably not pick up on the many credit card frauds and fake sign ups.

Originally posted by ryank


Actually we test the credit card itself against the actual name, billing zip and special ID, if non match then an account is not created and the reason is explained in real time. Explain how can you reduce the fraud rate by delaying the signup process. If you sign them up instantly or 8 hours later makes no difference.
Just a few days ago we got an order. The guy's name on the credit card and the guy's name on the order form matched. I called them up and found out the guy had actually had his wallet stolen. You should maybe do a check on the IP as well, the IP was from the phillipines and the address on the order form was in Arkansas.

Originally posted by Rewdog
I agree Martie.
IMO, instant account activiation wouldn't work with our company, cause we check up with every account that signs up. If we didn't call the new customers, we would probably not pick up on the many credit card frauds and fake sign ups.

Fake signups, what do you mean? Before the account is created with us we actually charge the credit card. So every order that comes off of VeriSign or EBay or other online stores would have to be checked. Rewdog, I think your point is made but I also think that your limiting your business. Our check of matching the credit card up with the zip and the special cc code ensures us. We've not had one fraudulent charge.

Originally posted by Rewdog

Just a few days ago we got an order. The guy's name on the credit card and the guy's name on the order form matched. I called them up and found out the guy had actually had his wallet stolen. You should maybe do a check on the IP as well, the IP was from the phillipines and the address on the order form was in Arkansas.

If you checked the card with the billing zip like we do this would of been catched sooner. So how did you get a hold of the correct guy, did the fruad put in his number? :)

Fake signups with credit card fraud is more of what I thought. I also see your point, I'm just saying this is our way of doing business. People are surprised and impressed when they get that call within 12 hours saying welcome and making sure everything is ok. I guess we could call up within 12 hours after the instant signup, but we rather check it ourselves, even if it goes through our merchant. I'll check more into it when someone complains about the time it took to setup their account.

Yup, he put in the owner of the credit cards phone number. He put all the owners information in, both with the credit card and the order form. The only thing that wasn't the owners was the domain name and email address. We hadn't caught the fraud guy, but his IP was reported to his ISP.

Totally understand your point ... calling them to confirm their order is important to building that one-on-one client-to-host relationship. We do that as well. Every business is different but, all in all, if we're doing our best to stop fraud then we're all helping.

Originally posted by ryank
Totally understand your point ... calling them to confirm their order is important to building that one-on-one client-to-host relationship. We do that as well. Every business is different but, all in all, if we're doing our best to stop fraud then we're all helping. Okay. I'm getting confused now. :D
Didn't you say you had auto signup?:eek:
Now you call and confirm?
Or; did I miss something? Again:cartman:

Ryan....no offense.
My opinion is "to each his own" :D
I agree with rewdog....for US....we wont do instant signups!
I think what you will find...in time....is whats clearly been stated in this thread....fact is orders WILL go through without a glitch, because they are using stolen credit cards to begin with.
Signing up using all the correct owner info.
When you find out....will be a month or so later (possibly longer)when that person recieves their bill..and they are wondering what the heck that bla bla charge is that they didnt authorize?

I wondered that too?? calling to confirm is not instant signup in my view? :confused:

Ryan, no offense, but it is apparent you have not been in business long enough to understand what everyone is telling you here. Once you get past your first six months you will understand. Also, we have some of the best programmers around, yet we refuse to have instant activation. We first want to run the address, IP address and if something is fishy, call them. We drop all accounts in to a pending status. Once approved, everything is automated. Last year, the buzz was about "Instant Activation". Everyone wanted it. Now people realize it is too easy for fraud and would rather check first. Do a search here, you will see tons of threads on it.

calling them to confirm their order is important to building that one-on-one client-to-host relationship. We do that as well.

Are you saying if I sign up with you, you are going to call and welcome me?

Just an idea with us. For every 100 signups, 5 are fraudulant and are caught before sign up. Maybe 1 out of 200 get through and are chargebacked. The 5 out of 100 use to be higher until be designed a sign up form which makes it a pain for fraudualnt guys to use.

Originally posted by ryank
EDIT: It gets on my case that so many hosting companies just slap up servers and signup customers manually. Shouldn't a hosting company 'show off' it's OWN technical skills by creating its OWN control panel and automation system? I think so. In the long run you reduce customer issues. Take for example billing, so many hosts are critized about billing. Before we started we created all of our billing applications, etc so that it removes human error and automates the process, much easier on the host and on the client.

Why in the world do you think so? A hosting company doesnt really need to "show off" as you say, its programming skills or anything, a hosting company with good support, fast servers and heck webmin, is better then one which has created its own panel and has slow support.

I know it took you two years or so (I think i read that in another post of yours) and you seem to be proud of your control panel, you should be, its a good one, but it isnt a necessity for web hosting companies to show off technical skills, there are tons of good products that do the job, why not concentrate on the core issues like Support, Reliability than the one you listed?

Apologies if i went too far on this one.

Ok to start I think all of you are missing the point. When we authorize a credit card we compare the name of the card, the card itself the billing zip of the card AND the card code. A frudulent person could not commit fruad with us. If he did he would have to have access to things OUTSIDE of the credit card like the billing address. How different is this from calling the person ... do you really think the person is going to say "yup I took someone elses credit card" ... I think not.

Also about the comment of we confirm everyone order, your wrong we don't call the customer to confirm we call to welcome them ... I never said we called to confirm.

Basically the point I'm trying to make is calling the person by NO means verifies that the person is the owner of the credit card. I don't get how you can say "well I called the customer to confirm" to verify orders when all the customer has to do is signup.

Additionally if your commenting on how my business is wrong for doing this you might as well just add eBay, Verisign, basically every company out there that offers that. What ... are they all wrong too!?! :eek:

I think I smell more frustration on the fact that you don't have the ability to do instant processing than about fruad but that's my call.

Ryan,

I think that if the CCV and the AVS matches exactly, that instant activation would be neat.

What do you do for non-US customers where the bank doesn't even support AVS or CCV verifcation? Or where the AVS and CCV just don't match? Do you then handle those orders manually, or do you just not accept them?

Anyway, I think just by offering instant activation, you're opening yourself up to fraud, or at least high maintenance customers.

If the customer wants that no human will look at their order, or that the credit card be charged before it is reported stolen, then they'll go for the host with the instant activation.

If the customer didn't plan on having to wait 24 or so hours for their account to be set up, then they probably didn't plan ANY part of their Internet marketing disaster.

IMHO.

VarunShoor, your right ... things like support are extremely important thus why we've automated a lot of our business. While one host is out and verifying information, which we do as well but programmatically, we're talking with customers, expanding our business, making clients feel welcome.

The basis of why we did all this is to focus on those exact points you mentioned. I don't understand why some say we don't understand the business ... I think it's the other way around my friend ... the fact that we're talking about instant account activation is one thing. So are people going to now tell us that we're wrong for building our own billing, control panel, support software systems!?!

If people really think fruad is stopped by calling clients your wrong. Our software does just as well. Answer this, what does our system do that a phone call doesn't?

Originally posted by bitserve

What do you do for non-US customers where the bank doesn't even support AVS or CCV verifcation? Or where the AVS and CCV just don't match? Do you then handle those orders manually, or do you just not accept them?


Right now if the AVS doesn't match then the card is only authorized and then the account has to be reviewed. If it turned out to be a fruaded card then, in a click of a button, there account is deleted besides calling the customer and other procedures maybe even legal (if you know how they are).

Doing it this way makes sure we don't capture the funds but rather just authorize until we figure out why the AVS didn't match but almost 90% of banks offer AVS support.

In my opinion there is too much CC fraud out there to do instant
signups. In the past Cobalt Racks has ran a lot of CC Fraud from overseas.

:eek: What's this thread about anyway? :eek:

Additionally if your commenting on how my business is wrong for doing this you might as well just add eBay, Verisign, basically every company out there that offers that. What ... are they all wrong too!?!

Verisign has an issue with fradulant orders. Host who have been around a while will tell you that the domain name that fraudulent people try to sign up is usually fraudulantally ordered at Verisign (or another Registrar). All online providers will have issues with fraud if they accept credit cards. Look at the world of porn. I know guys whos chargeback ratios that were rediculaous. Like 20%! These guys use the same AVS and CCV you do.

I am glad you are excited about your new company and that you feel you have the silver bullet for success. Good luck to you.

Originally posted by SoftWareRevue
:eek: What's this thread about anyway? :eek:

:erm: I have no idea

Originally posted by ryank
Ok to start I think all of you are missing the point. When we authorize a credit card we compare the name of the card, the card itself the billing zip of the card AND the card code. A frudulent person could not commit fruad with us. If he did he would have to have access to things OUTSIDE of the credit card like the billing address. How different is this from calling the person ... do you really think the person is going to say "yup I took someone elses credit card" ... I think not.

I think I smell more frustration on the fact that you don't have the ability to do instant processing than about fruad but that's my call.
Please don't assume that people are in some way wanting to do instant set up when they are telling you they don't. Matching card #'s to zipcodes and the name is better than nothing, but it far from fool proof. You must have missed all the reports about the frequent server hacks. These people get all the info they need to bypass your system. They have all the info you collect and it all matches, but there is one other thing you could do to catch them: call them. Although the info is correct, the address, the #, the phone number, often it will be the phone number of the person who actually owns the card, not the person signing up. A call to them would alert them that someone has all their info is is using it. I've personally caught these. All info is correct, but the person didn't sign up.

People used to steal wallets with cards in them, or get the info from the mail (many mail boxes are unlocked). I'm sure today's scammer will tell you that AVS is a walk in the park. Even a small host who has only processed 100-200 orders would have (most likely) had a fraudulent order. Not being mean, but if you think you haven't, then you simply have checked well enough. The odds just don't play out.

Of course I hope you haven't, and never will, but do what you can to prevent it and don't rely on a system that can easily be fooled. Just some advice...

Ohh and yeah, this thread has gotten pretty far off topic, but it would seem odd to split it (not a solid first post to do so).

I stand corrected on my one comment in regards to why other hosts don't do the same. It isn't my place to go and suggest that one company should do something they have decided not to do.

In regards to the credit card fraud I'm sure we will run into it as well. Hopefully the measures we've made so far will eliminate the most frauds.

And I'll add that calling them after is a good measure if you have something that sets up accounts automatically. You just want to limit your losses as much as possible, as there are people that commit fraud for a living, sad to say.

Originally posted by ryank
I stand corrected on my one comment in regards to why other hosts don't do the same. . . . .And; do you still believe. . . .Originally posted by ryank
. . . . . .It gets on my case that so many hosting companies just slap up servers and signup customers manually. Shouldn't a hosting company 'show off' it's OWN technical skills by creating its OWN control panel and automation system? I think so. . . . . .??
Sorry to get even further off topic; but that kind of tone just does something to me.

:rant on:
In a way, yes I still believe that. I don't know maybe it just the fact that I hear of all these clients that signup or here on the boards saying stuff about their previous web hosting companies. Geez, we're like the car industry. How many people really trust a car salesman (no don't go off and say I'm racest or something I'm just being general :)). See my point? I just wish hosts would actually promote themselfs and show off a little. I see so many hosts now a day say they are the Industry leader, bull crap! They have a site in FrontPage, no phones, hardly any info and post all these fake comments on how people think their the stuff. It just creates a bad rap for us 'good' hosts. Again, not aiming at anyone just being general.

Now do you see my point? I didn't mean to offend anyone I just think that some hosts need to try a little more on being an actually company before they start signing up clients. Again this is only perception ... maybe that guy with the FrontPage website and no phone is the Industry leader :eek:.
:rant off:

The part that gets to me

Shouldn't a hosting company 'show off' it's OWN technical skills by creating its OWN control panel and automation system?

I think a host that buys plesk, which is one of the best and most reliable control panels on the market IMO, and instead of hiring 8 programmers... hires 6 support people, 1 programmer, 1 sytem admin would be best. I rather invest money and time into great support, great hardware, and stable software, instead of medicore support, hardware, but excellent software. I don't think technical skills are the biggest part of today's web hosting market. I think it is support and reliability. I'd be much more impressed with a company that had a 9.6 rating at host search for overall experience, than one that created its own control panel. I'm not saying your company doesn't provide support, but I don't think having a batch of techies that can make all sorts of gadgets and automation are a lot better from an intelligent and knowledgable support staff.

(Sorry if things aren't making sense, that happens at night with me :) )

Originally posted by ryank
. . . . .Now do you see my point? . . . . Sorry.

No I don't.

And, as much as I hate to admit it, I understand RewDog's :eek:
Go figure.:cartman:

Ok now I'm getting a little ticked :)! Why is that, because we have built our own software, we can't provide better support!

I totally see your guys point and I do agree about having more support persons than techs is better but the fact that we do have both is good not bad. Because we spend less time doing things as billing and administrator tasks we get to spend more time on customer relationships and support. See where I'm coming from ... ?

I think I'm going to need prozac after this thread ... it's been fun ... :nuts:.

I hate to be a post whore if you will but maybe this will explain a little better.

When a hosting company is focusing on things like technologies, control panels (since that's what we're talking about) or other things rather then your customers I think your right. I would much rather have a host that is more focused on me then some control panel.

The fact that we have already created the software and do have a nice support team doesn't mean that we are the example above. We put support way higher than some control panel but add the control panel as a way to help the customer, an added feature if you will.

Anyway, I hope I am making since.

{flame suit on ... only after I've been charred :)}

Originally posted by ryank
I hate to be a post whore if you . . . . . :homer:mmm . . . . post whore.

Hi there,

Firstly, each host takes its own time to setup accounts. Our hostsearch listing says 6 because thats the average time on a good day.

Basically we cannot favor the account setup of any particular person as we serve on a first come first serve basis OTHERWISE IT WOULD NOT BE FAIR.

Lastly, you mailed me to cancel your account? Please confirm it so that i can send it for a cancel.

People should have a BIT of patience, there are other signups too you know ;)


~Asher.

Originally posted by ryank
I hate to be a post whore if you will but maybe this will explain a little better.

When a hosting company is focusing on things like technologies, control panels (since that's what we're talking about) or other things rather then your customers I think your right. I would much rather have a host that is more focused on me then some control panel.

The fact that we have already created the software and do have a nice support team doesn't mean that we are the example above. We put support way higher than some control panel but add the control panel as a way to help the customer, an added feature if you will.

Anyway, I hope I am making since.

{flame suit on ... only after I've been charred :)}

I don't believe SWR means that your company cannot provide good customer support - it's more that most of your postss have indirect attacks on other hosts, because they use commercially available software, that in most cases will do the job equal to, or better than inhouse created software.

Regards
Matt

That's about it Matt ;)