Well, it all starts out with http://hostblue.net, running happly along at the nocster datacenter, we decide to move to ServerMatrix, things go ok during the move and the first week or so, after that, our server goes down for about 3 weeks and they dont fix it after about 4 support tickets, we ask for a server restore, guess that, 1 week later its still not finished, we update the ticket to please do it ASAP, they do the server restore, and the server is STILL down its only avaiable via SSH and they are blocking apache / smtp / pop3 / ftp for some reason, most of our customers are gone by now, then about a month later we get an email stating our server has been unpluged for hosting illegal mp3's (That we never had) then they update ticket saying it was a mistake after 2 more days downtime, we then cancel our server and they forget to unplug it and accidently charge us again then immdediantly unplug it, this is a horrible experience and i would stay away from servermatrix, yes there are many good reviews and many happy customers but you could be the unlucky 1/100 to experience somthing like we did...:(

its hard to believe they left server unfixed for three weeks ... sorry to hear about the bad experience... we have three boxes at SM since last October and except 5 minuted downtime when their power network failed they've been absolutely great for us.

Tee: There are many satysfied customers of SM on this forum. (so prepare for many people to defend SM here lol.)

Recently I have noticed more and more talk against SM/TP here, perhaps its just me though.

sorry you had trouble and bad time hosting with them

Originally posted by Tee
Well, it all starts out with http://hostblue.net, running happly along at the nocster datacenter, we decide to move to ServerMatrix, things go ok during the move and the first week or so, after that, our server goes down for about 3 weeks and they dont fix it after about 4 support tickets, we ask for a server restore, guess that, 1 week later its still not finished, we update the ticket to please do it ASAP, they do the server restore, and the server is STILL down its only avaiable via SSH and they are blocking apache / smtp / pop3 / ftp for some reason, most of our customers are gone by now, then about a month later we get an email stating our server has been unpluged for hosting illegal mp3's (That we never had) then they update ticket saying it was a mistake after 2 more days downtime, we then cancel our server and they forget to unplug it and accidently charge us again then immdediantly unplug it, this is a horrible experience and i would stay away from servermatrix, yes there are many good reviews and many happy customers but you could be the unlucky 1/100 to experience somthing like we did...:(

I had exactly the same problem, and as long as I live and breath, and are not otherwise court-ordered, I will tell my story. They have hundreds, possibly thousands of happy customers, but they really can drop the ball on some simple things. I would recommend anyoneboy hosting sites for clients, or anything critical to stay clear of their totally irresponsible customer support.

I only have to wonder as to how you went about being ignored for 3 weeks. Surely this is either an exaggeration or you didn't manage to make yourself heard by SM/TP. As a note, I have never used SM or TP, but I would imagine that it would truly be very difficult to be ignored by any reputable (as they seem to be) company for 3 weeks.

Originally posted by penguinhost
I only have to wonder as to how you went about being ignored for 3 weeks. Surely this is either an exaggeration or you didn't manage to make yourself heard by SM/TP. As a note, I have never used SM or TP, but I would imagine that it would truly be very difficult to be ignored by any reputable (as they seem to be) company for 3 weeks.

Well, this is a very good point, but I run a huge business, and cannot follow up every minute on simple problems. Orbit tickets can go for days and telephone calls to support are not be logged, and therefore ignored.

That being said, I made 4 requests, 2 by telephone, and 2 by the tt system. It took me 6 1/2 days to get an OS reload through their system.

My first lenghty phone call to support was not logged, and I imagine that cost me 3 or 4 days.

That's my story, and I'm sticking too it!

Next, we'll see MyHost come through here and mop up the dammage.....

Yeah, I still think SM is a very reputable company but they have MANY problems that they need to work out to make all there customers happy instead of just 85%

It seems ServerMatrix/TP is going through growing pains. They're growing at an enormous rate and especially with the opening of the new dc and all the specials im sure they've got a heavy workload. The new dc was probably a rather large investment for them so they can't afford to hire such a big staff atm because they are indeed a budget provider..I've got multiple boxes with them and I love them but I doubt that everyone would be satisified. Sorry to hear of your experience.

Here is my theory: They are growing enormously. Each customer they have requires them to have like an $1000 investment roughly, but they are making more money then like 1/2 the state of Wyoming (not really), but they want to make more... so when the resolution goes to the board of directors to hire 100 more staff, they say: NO! We need more money to expand, forget support for now and we will fix it later. IMO Big mistake.

EDIT: Notice how I said my THEORY. That is just an educated guess of what is going on. Sorry about the rant.

They are a budget provider, and like I have heard countless times, they treat you like a number rather than by name.

Not saying they do this literally, just something to think about when they're taking weeks (I don't believe this anyways, but...) to do an OS reload.

Note that I am *not* bashing SM for any reason, I am just stating what I've heard.

Originally posted by z280 Hosting
Each customer they have requires them to have like an $1000 investment roughly

Just thought I would correct you on that one. :D

They pay for the hardware on a monthly basis too, not a one time fee.

Originally posted by SniperDevil
They are a budget provider, and like I have heard countless times, they treat you like a number rather than by name.


True, however it would be unreasonable to expect otherwise of a big provider. Do you really expect the CEO of a company with 2k clients to learn the names of every customer, and learn a little bit about them? However SM should make a conscious effort to be more customer friendly. Example: They need to make it so that only ONE call will get the job done. You shouldent have to call them 6 times to get something resolved.

Originally posted by cMark
Just thought I would correct you on that one. :D

They pay for the hardware on a monthly basis too, not a one time fee.

Very sorry, I stand corrected. I forget that you actually can pay for servers monthly (Oh... You know what I mean)

I do apologize for the problems you have encountered. However after doing some research and reviewing your account I found you had a few re-installs all complete within 24 hours. I also noticed you had some Apache, exploited server and shoutcast problems that we offered to assist you with for a admin fee.

In regards to the AUP violation I do see one notice under your account where it states that you terminated the troubled account from your server. So something must have existed on the server.

I am sorry you feel we did not supply the level of support you deserve. I do wish you luck with another hosting company and if Server Matrix can be of assistance to you, just let us know.

Thank You

Oh good... I like it when the hosting company comes through and sheds some light to the situation.

Originally posted by PSFServers

Next, we'll see MyHost<edit>YourHost</edit> come through here and mop up the dammage.....

It's not offen that I have to quote myself, but.......

What is the difference between ServerMatrix exploing these forums as a support forum and me trolling for business here.

I think these forums should ONLY represent opinions of clients and sould not be minupliated buy those, such as Yourhost who constaltly respond to correct probelms.

If a person has a problem with host, they come here to compare notes. I think it is an illavised attempt to skew public oppionion.

This is NOT the ServerMatrix support forums.

YourHost , you this is not your forums.

Originally posted by YourHost
I do apologize for the problems you have encountered. However after doing some research and reviewing your account I found you had a few re-installs all complete within 24 hours. I also noticed you had some Apache, exploited server and shoutcast problems that we offered to assist you with for a admin fee.

In regards to the AUP violation I do see one notice under your account where it states that you terminated the troubled account from your server. So something must have existed on the server.

I am sorry you feel we did not supply the level of support you deserve. I do wish you luck with another hosting company and if Server Matrix can be of assistance to you, just let us know.

Thank You

You know what this basically says -> directing following comment to original thread starter -> That your admin isn't up to par with your Linux/BSD system. I would say 70% of all problems stem from users having an admin that is not qualified for the work they are doing. So the owner of the account goes to their support from the hosting company. Then the technical stuff gets passed back to the tech... and balls are dropped on both sides because the hosting company support staff isn't talking to the same person nor is the tech talking to the same support staff. You have to be responsible for your admins words he/she has with your host because it can bite you in the butt. Looks like it did and SM just cleared it up after you put yourself out in public for scrutiney. Live and learn.

Originally posted by PSFServers
It's not offen that I have to quote myself, but.......

What is the difference between ServerMatrix exploing these forums as a support forum and me trolling for business here.

I think these forums should ONLY represent opinions of clients and sould not be minupliated buy those, such as MyHost who constaltly respond to correct probelms.

If a person has a problem with host, they come here to compare notes. I think it is an illavised attempt to skew public oppionion.

This is NOT the ServerMatrix support forums.

MyHost, you this is not your forums.

Being that it is still an OPEN community, everyone should have the right to respond and especially the *accused.*

If you do not like their responses/business practice, its very simple take your business elsewhere and use the ignore feature of the forum.

Originally posted by kufel
Being that it is still an OPEN community, everyone should have the right to respond and especially the *accused.*

If you do not like their responses/business practice, its very simple take your business elsewhere and use the ignore feature of the forum.

Absolutely well said :D

Originally posted by kufel
Being that it is still an OPEN community, everyone should have the right to respond and especially the *accused.*

If you do not like their responses/business practice, its very simple take your business elsewhere and use the ignore feature of the forum.

I disagree. This is where we come together to talk about our host. Yeah, so now, the big companies will fork everybody over, but wait, let's post WHT to get some bad press.

This is nothing less than corporate armtwisitng and haning your dirty laundry out in public.

Sure, I can extort any company by posting crap. I thought these forums were for forum members to talk about their own experiences.

If someone has a support request, don't ou think it is strange that is answered here??? Actually I don't, I view it as pubic dammage control.

Well, Im just stating what happened, Yes i agree with most the people that posted here saying that SM was just going through growing pains, yes there were apache exploits on our server but shouldent you of fixed them quickly like you did eventually, sorry for the rant but Im just wondering.

Originally posted by Tee
......that SM was just going through growing pains......

Yeah, "growing pains" to other businesses is what is known as "taking candy from babies".

BTW that statement is backed up with a $60,000 MBA, but I am sure any good farmer is familirar with the same business practice.

Originally posted by Tee
Well, Im just stating what happened, Yes i agree with most the people that posted here saying that SM was just going through growing pains, yes there were apache exploits on our server but shouldent you of fixed them quickly like you did eventually, sorry for the rant but Im just wondering.

If my memory serves me right... its your dedicated box. It is an unmanaged box. If redhat or freebsd comes stock with an old apache... it is up to the owners to admin it and patch it. Its very easy if the server admin knows what he/she is doing. When your php.ini file or apache.conf isn't working right... are you going to go call SM to help you? No. You gonna get on google, buy an apache or php book and do it yourself. Let me elaborate even further. If you purchase a dedicated SM box without a control panel are you going to nag them to setup bind for you properly? No. Your software is your software and you have to live up the AUP and TOS just as much as they have to live up to their end. If you keep spinning your wheels they will too and posts like the one you made will keep being made. I am not saying SM doesn't need more people as all companies do, however, you have to make sure your angles are covered before you bring it to WHF.

Originally posted by PSFServers
I disagree. This is where we come together to talk about our host. Yeah, so now, the big companies will fork everybody over, but wait, let's post WHT to get some bad press.

This is nothing less than corporate armtwisitng and haning your dirty laundry out in public.

Sure, I can extort any company by posting crap. I thought these forums were for forum members to talk about their own experiences.

If someone has a support request, don't ou think it is strange that is answered here??? Actually I don't, I view it as pubic dammage control.

I somehow do not see you sitting back when someone would be posting accusations against you/your business [who is right is another matter - what matters is ability to respond]

And as for support requests - serious issues should not be wasted by crying about it on wht, the wronged party ie SM costumer should be putting all their breath into pestering the wits out of costumer service if their business is that important to them not to be looking for pats on the backs from other WHT whiners.

Damage control is good, its all comapnys can do at certain points, it is much better than just ignoring bad comments.

You obviously have some very bad blood towards SM - or maybe there are other faceless-corporations shadowing over your forum enjoyment as well? [should start a thread about it].

You have a some valid points with not liking them fishing into costumer interactions, but as stated before its a PUBLIC forum, and ignore button is easy to find. All involved parties have right to interact - otherwise it just biased opinions and there is always another side to every story.

Howgh.:cool:

Originally posted by kufel

Damage control is good, its all comapnys can do at certain points, it is much better than just ignoring bad comments.



Like I said, this is not the complaint department. EV1 is the biggest dogs around, they don't send people around here to quitet complaints.

If a man wants to talk about his host, it should be done unexpergated.

Trust me, there are may ServerMatrix customers who have problems who do not take to this "unpretty" resort.

Just to continue the thought processess, so, it is OK for someone to post their remarks about their Host, only to have them come along to do "damage control".

Do you think this it the place and the purpose for these forums?

Are all host complaints going to be handled here http://www.webhostingtalk.com/ now????????????????????????

You should ask all the people complaining about all the other hosting companies big and small every day in other sections of the forum, big dog or a puppy, I like SM beacause they actually care to respond and give some indication of interest what one of their biggest consumer bases thinks about them.


All you are showing so far personally is bigger hatred towards SM wih every post with no further valid points.

Yes YOU DO NOT LIKE THEM - report them to the moderators for personal enjoyment, send them hate mail, do somehting, quit whining about it. Please.


Using my own advice i just learned to use the ignore feature :D.

Why would you ignore people on a public forum, everyones opinion is valid and worth reading, its not worth seeing the message 'This message has been removed due to filter options' or somthing to that sort instead of seeing the persons opinion and adding more enhancement and understanding to the conversation...

Originally posted by kufel


All you are showing so far personally is bigger hatred towards SM wih every post with no further valid points.
.

I responded to the original poster that I had the same issues. And, yes, thank you for recognizing my positon that In my oppinion, SM sucks.

Not hatred really, they are a good company in may respects, but when someone says they have gone 2 weeks with an onging problem, I chime in, because the similar thing has happened to me.

I do not go out of my way to bad mouth SM, and I prasie them in many areas of their business plan. You have to remember, I live in Dallas, and used to be in there about once a week with colo stuff.....If you are trying to tell me, I don't know what I am talking about, you are a fool.

Originally posted by Tee
Why would you ignore people on a public forum, everyones opinion is valid and worth reading, its not worth seeing the message 'This message has been removed due to filter options' or somthing to that sort instead of seeing the persons opinion and adding more enhancement and understanding to the conversation...


Agree it should be used sparingly - however when something causes so much aggravation as SM seems to cause in psfservers - maybe its more healthy to ignore the source of aggravation.

He is trying to filter the forum also, trying to exclude some users... Yourhost can be a private user for all I care... but companys have right to speak. If you do not like what they say, turn around, carry on as you did before they came along, you will be fine.

Have a good night gentlemen.

Originally posted by PSFServers
It's not offen that I have to quote myself, but.......

What is the difference between ServerMatrix exploing these forums as a support forum and me trolling for business here.

I think these forums should ONLY represent opinions of clients and sould not be minupliated buy those, such as Yourhost who constaltly respond to correct probelms.

If a person has a problem with host, they come here to compare notes. I think it is an illavised attempt to skew public oppionion.

This is NOT the ServerMatrix support forums.

YourHost , you this is not your forums.

I appreciate the companies that have representatives on this board. I'm also getting tired of your nonsense. We have all heard it a hundred times so how about giving it a rest?

And secondly, there are rules about self promoation in these forums. I can not sell you any of my product line, but I am free to give advice.

I think it is a misuse of thsee forums for providers to service their publically accounts here.

To me, there is no distinction. I think that a host that constantly trolls these forums to quiet their customers is nuthing but an underhanded attempt at self promotion.

These matters should be taken up via PM. IMHO, this corrups the use of these boards - for folks to discuss their host. Not be be SERVICED or SOLD!

Originally posted by techmonkey
I appreciate the companies that have representatives on this board. I'm also getting tired of your nonsense. We have all heard it a hundred times so how about giving it a rest?

And when this happens, when we allow freedom to ring, when we let it ring from every village and every hamlet, from every state and every city, we will be able to speed up that day when all of God's children, black men and white men, Jews and Gentiles, Protestants and Catholics, will be able to join hands and sing in the words of the old Negro spiritual,

"Free at last, free at last.

Thank God Almighty, we are free at last."

Everyone has an opinion and everyone knows the statements that go along w/ that.

I completely disagree with PSFServers in regards to the accused being able to post a response. Everyone has the right to have a voice and be heard.

He just really contradicted himself, no they shouldn't be heard, Then this last post.

Either or, he is right. And he should read his own post, everyone has a voice and everyone has a right to be heard, even the accused. Especially here at webhostingtalk.com where everyones voice matters and affects everyone else.

OK, this is getting a little crazy here, for the first time ever I'm speaking out against another member.

And secondly, there are rules about self promoation in these forums. I can not sell you any of my product line, but I am free to give advice.

I think it is a misuse of thsee forums for providers to service their publically accounts here.

To me, there is no distinction. I think that a host that constantly trolls these forums to quiet their customers is nuthing but an underhanded attempt at self promotion.

These matters should be taken up via PM. IMHO, this corrups the use of these boards - for folks to discuss their host. Not be be SERVICED or SOLD!

<rant>
PSF.. I dont get what your problem is. Your ranting about how they are corrupting the forums. Bla Bla... I would be one thing if SM linked to WHT as the "Support Forum" but thankfully they don't.

Also, 99% of the hosts here don't "troll" the forums to quiet their customers. Well, I will admit there are a few who only post when their company name is brought up, but either way. Its not self promotion: Its Self-Defence. Much like you are doing to yourself here. Were disagreeing with you and you are retaliating. Are you self-promoting yourself? No.

And another thing... Thanks to you... Were completely off topic and "corrupting" the forums more. The thread has gone from a discussion about SM into a discussion about morals and how this forum is to be used. (And I'll admit, im not helping much in this regard because I am playing your 'game' of arguing).

</rant>

Originally posted by ddihosting
Everyone has an opinion and everyone knows the statements that go along w/ that.

I completely disagree with PSFServers in regards to the accused being able to post a response. Everyone has the right to have a voice and be heard.

He just really contradicted himself, no they shouldn't be heard, Then this last post.

Either or, he is right. And he should read his own post, everyone has a voice and everyone has a right to be heard, even the accused. Especially here at webhostingtalk.com where everyones voice matters and affects everyone else.

I was about to go to sleep [1am in NY] but I had to concur - nice summary and one of the best posts in this feral thread. Thread which has completely gone off-topic. :gthumb:

Very much agreed, Kufel. (hehe and I also just realised the time... I thought it was 10 still :( )

Originally posted by ddihosting
Everyone has an opinion and everyone knows the statements that go along w/ that.

I completely disagree with PSFServers in regards to the accused being able to post a response. Everyone has the right to have a voice and be heard.


Thank You Larry for your well written reply. I personally see no difference in "selling" and "servicing" in these forums. There seem to be some hosts that (in my opinion) use this as a back door selling tool.

I just think when this particular forum becomes the complaint department, it hinders the free flow of opinions. Remeber, this is a forum really for people to talk about their host. I am completely "ok" with the rules here, but I'm just stating my opion.

Remeber, this is not really and OPEN forum, and there are rules that every poster must abide by.

Originally posted by PSFServers
And when this happens, when we allow freedom to ring, when we let it ring from every village and every hamlet, from every state and every city, we will be able to speed up that day when all of God's children, black men and white men, Jews and Gentiles, Protestants and Catholics, will be able to join hands and sing in the words of the old Negro spiritual,

"Free at last, free at last.

Thank God Almighty, we are free at last."
oh boy...
*adding PSFServers to ignore list*

Originally posted by PSFServers
And when this happens, when we allow freedom to ring, when we let it ring from every village and every hamlet, from every state and every city, we will be able to speed up that day when all of God's children, black men and white men, Jews and Gentiles, Protestants and Catholics, will be able to join hands and sing in the words of the old Negro spiritual,

"Free at last, free at last.

Thank God Almighty, we are free at last."

:eek:

Originally posted by 10mbs.com
oh boy...
*adding PSFServers to ignore list*

you do that.

Lets get this thread back on topic.

If you want to discuss what should or should not be posted in the forums open a topic on it in the proper forum but forget it in this thread.

PSFServers - I love you too :)
and to the others common let people say what they want.

Like many people i choose the host with the less problems.
First it was SM and i buy a SM box. Then i had allot of probs because of their growing pains and a crappy tech but thats solved.

I also bought a few servers at managed because of those problems and so far 1 month now totaly perfect because that box is running like a charm. Not because of anaged but because of me offcourse :P ...

But I like SM allot.

I like there forums
I also like their support just 2 problems so far but can be solved.
I like Klaude :P kevin
I like the nice woman on the phone when we talk about the weather
I like that they even help you when you dumbass banned you from your own box.
I like that they help you with tech problems when you caused it yourself.
omg did you even called them damn they pick that phone up fast.


Only a few what i dont like.
They say way to fast that your box needs an OS reload
Sometimes i notice that they delete treads on their forum
Ticket sys isnt what it needs to be but they surly can manage
One time my call got lost but thats because i call to much to try to get that nice lady again to talk about the weather here in holland and over there in the US. :P

You can say im a fan of SM thats not totaly true i just fell in love with that nice woman on the phone!

Think i want that woman as a sales person that way i buy more servers heh

btw forum titel is
"Current and past experiences with dedicated and virtual dedicated providers, bandwidth, and server performance. "

so i think the ts can post here :)

Originally posted by PSFServers
a host that constantly trolls these forums to quiet their customers is nuthing but an underhanded attempt at self promotion.
YourHost is as much member of this forum as we are, so has the same rights. Especially when directly accused. Bu I agree on one issue: Quietly answering an accusation and offering assistance is, indeed, a self-promotion. A moral self-promotion.

PSF, you offered your URL in another post to compare how good you are vs SM - as you claimed to be setting up a new business in a leased DC using Dell hardware. I PM'd you, you responded a couple of times about how crap you through the SM hardware was, but never actually gave a URL to have a look at.

Have you actually managed to set up your business, and can talk through experience of running a datacentre; or are you simply bleating again?

(apologies for off topic).