I have tried contacting sales@enom.com twice in the past few months both times under seperate e-mails and 2 different inquiries and NEVER recieved any reply back whatsoever not even an autoresponder.

Basically I am only left with the option of Directi (wich doesnt seem too bad). The only problem I have with Directi is that their servers seem a bit slow and they are in India. But Directi's support CRUSHES enom in any possible way. Not only does Directi respond fairly quickly to all inquiries their support staff is ALWAYS nice and willing to help.

For any new domain resellers or anyone else who wants outstanding support in case anything ever happens (you never know). I'll say go with Directi!!!

If you want to take your chances with enom by investing a small fortune just to save a few pennies and if something goes wrong they'll leave you hanging I think you are safer putting that money in the stock market

just wanted to get that off my chest and help anyone out there making a decision :)

Sorry to here this. I usually get a response under 24 hours unless it is on the weekend. I have only used telephone support twice.

support usually takes around 24 hours but sales is another story.

yeah, for suppor ti always get answer within 24hrs (except weekends)

try calling them.

seems they are fedup with end users and want to help their current ETPs only or so :D

My last ticket at Directi was replied 5 minutes after...

Not too bad, eh? ;)

directi support rules big time i know that, its just big hassle to move to them ;)

maybe move to my own registrar sometime or so :P

See my post at http://www.webhostingtalk.com/showthread.php?threadid=256438&highlight=enom+support

These issues still remain, 2 months later.

Although eNom Support may not always react quickly to emails -- they are usually pretty reliable when it comes to messages sent to them from within their ticket systems. With DirectI, on the other hand, you'll see lots of technical issues AND it's not transparent (which is not necessary with eNom, as they don't offer cheap pricing to anyone as DirectI does). DirectI seems always to play the "oh really, we didn't know" game -- but in effect, if you have a sub-reseller with DirectI you won't have him for long. So I'd rather live with the eNom problems then loosing business to DirectI.

I received 3 responses from Stargate's technical support in 90 minutes. Not a peep from Enom - see thread I posted above.

I am in the process of transferring all of my expiring ORG domains to Stargate.

Funny you mention Stargate -- they raised prices about six months ago -- why would you go to such expensive registrar. Note that renewals are much more expensive than first registrations.

I have a bulk account with Stargate. And even with a non-bulk account renewals there are cheaper than new registrations.

The point is that Enom's support totally stinks.

Originally posted by angelic81
I have tried contacting sales@enom.com twice in the past few months both times under seperate e-mails and 2 different inquiries and NEVER recieved any reply back whatsoever not even an autoresponder.



do you have an etp account? I do not think the provide support for others, its down ETP to offer support / pass things up to enom. I have found enom support ok lately, responses within 24 hrs.

Also is that email address stated as a method for support? haven't heard of people emailing support queries before.

Originally posted by basic
Funny you mention Stargate -- they raised prices about six months ago -- why would you go to such expensive registrar. Note that renewals are much more expensive than first registrations.

I left stargate two years ago and promised never to return. Their support system/responses sucked when I left.

True, but things can change ;) Much better back-end & support now.

enom's phone support is pretty good. The email or tickets can take a while though depending on the issue

Basic - DirectI seems always to play the "oh really, we didn't know" game -- but in effect, if you have a sub-reseller with DirectI you won't have him for long."

At least an "oh really, we didn't know" is better than no response at all! So far with my experience Directi WILL attempt to answer your question to the fullest extent possible.

snoop - Also is that email address stated as a method for support? haven't heard of people emailing support queries before.

I didn't ask for support I asked for basic inquiry information that is LACKING on their website such as prices and other things. The email says "sales@enom.com" both times I sent different sales inquries, and to not even get an autoresponder? That just shows the effort that company makes towards it's clients.

BTW 24 hour response? Is nothing compared to Directi's fully detailed response I get within 10 minutes usually. Support is a big issue with me and I know it is for other *NEW* resellers, as I stated I think Directi is the ultimate solution for the new domain resseller. I see myself being with them for a long time. Enom doesn't come close, they can't even answer basic questions that should be on their website as standard - such as pricing. If they think their too good for my money they can just shove it!! :)

angelic81, well-said.

there is no best registrar, there is the best registrar for YOU :D

Bashar, you should be nominated as mediator for the peace-keeping the middle East :D

:rofl: thats a hopeless case

Originally posted by Bashar
there is no best registrar, there is the best registrar for YOU :D

Agreed

;)

I've been examing the possibility of switching domain reselling from Wild West Domains to eNom. Their sales email has been totally unresponsive for the past week or so. I also tried to email the Brandon guy (who I talked to last year) directly, with no reply.

But the killer is their support. We're trying to integrate their API, which seems easy, but the resellertest site quit on us, started returning empty fields. So we sent in asking what's going on. The reply (24 hours later):

Actual quote:
"This may be an issue with the test environment. However, in the live environment you would not experience this issue."

Ok! I have enough issues already. Back on the market.