First, let me thank webhostingtalk.com for providing an excellent place for exchanging information, let me also thank the moderators and fellow members for insights and tips.


After a series of direct and productive communications with DIALTONE's top management,
Dialtone Internet and I have reached an agreement regarding the previous
incident (see links http://www.webhostingtalk.com/showthread.php?s=&threadid=11728, http://www.webhostingtalk.com/showthread.php?s=&threadid=12092, http://www.webhostingtalk.com/showthread.php?s=&threadid=19888, http://www.webhostingtalk.com/showthread.php?s=&threadid=23261, http://www.webhostingtalk.com/showthread.php?s=&threadid=19928 ). I would like to let you know the
best way to resolve similar major issues is by contacting
their senior management using their
escalation procedures on their support page or their welcome letters.

Are you allowed to share the details of the agreement?

I think he is in this case because he is telling people what to do in the future and giving advice and also linking to other forums. I would watch this though in the future.