Dear all

I was hosted by Saturn Services for 2 years, very pleased with the features, speed and network uptime. However, last week I cancelled to move to my work company's network.

Unofortunately I did some mistakes with ikonboard files and I couldn't make it run anywhere else, unless I could run it again from the same account with the same structure and in the same machine. (for reasons that have to do with ikonboard and DBI)
And then I could back it up the right way.

Well, after ten days, they opened the account once again for me, for free and let me do the job without any problem at all although I had cancelled and they knew that I wouldn't be a customer right now.

I would like to recommend this host to everyone. Not because of this, this was only the chance to speak about it, their packages have great features. I really want to thank them because I would have lost 300 members and 5000 posts :(

Thanks Saturn! :cool:

I used Saturn Services from 1996 through 2004 to host seven different sites. I chose them on price, and unfortunately, I didn't even get what I paid for.

Ryan Pelerin started this company while in high school, graduating from University Liggett School in Grosse Pointe in 1998. Grosse Pointe is a wealthy Detroit, Michigan suburb. Pelerin used to operate Saturn Services from 367 Rivard Street in Grosse Pointe, but now does so from 1046 Harvard Street in Grosse Pointe, MI. The current phone number is 313-886-5220 and fax is 313-886-5227. Ryan does get help from Zach, who I believe may also live in Grosse Pointe, and from a help desk staffed by Russians.

As of 2004, Saturn Services is basically a 2 man show which outsources the customer service and tech support. Saturn Services does not post any mailing address on their website. They post fake addresses for their domain registry - Mack Ave (a massage parlor) and Beaubien (Greektown casino). Do you really want to do business with a company that will not even provide a mailing address - not even a PO Box? I've only spoken with Ryan on the phone once, but that was back in 1997. As far as I can tell, he no longer communicates with customers via phone (probably due to their anger), but I have received some emails from him.

Saturn Services (Savant Networks, Flysaturn) is basically a middle man hosting company. At one time they relied on servers provided by axxs.net, host4u.net and fastdns.net. I got better technical support when I contacted axxs.net technical support directly, but they no longer correspond directly to end users.

Saturn Services' claim of 99.9% uptime is a lie. Downtime is frequent. However, that is not the worst part. On two different occasions when their servers went down, they lost all of my server files and web pages, email accounts, address settings, etc. Neither time did they apologize or compensate me for this loss. Their attitude, after the site came back up, is "well, your site is up now - why are you upset?"

The toll free customer service number is just an answering service. They provide no technical support, only taking messages. I gave their customer service, technical support, and value ratings a 2. I figure that somewhere in the world there is probably a worse provider. My opinion is that Ryan is in over his head and is not capable of effectively managing such a company.

I still I have my website hosted with this company, but I will be changing providers this week. I am willing to talk with anyone about this in person. Just call me at 270-759-4635.

Sam....this original posting was from 2001...don't you think its a little late on the rant?