If so many people resell for McHost, what makes each company different than the rest resellers of McHost? (except from the difference in plans/prices)

Is it only the level of support? Or does the uptime and features have something to do with the reseller?

Also, which is the cheapest McHost reseller?

Thanks.

Support will be the only difference since that is the main thing a reseller has to do.

:stickout I would say support. :stickout

Originally posted by Nestle
If so many people resell for McHost, what makes each company different than the rest resellers of McHost? (except from the difference in plans/prices)

Is it only the level of support? Or does the uptime and features have something to do with the reseller?

Also, which is the cheapest McHost reseller?

Thanks.

That's kind of a universal question isn't it? Isn't support and cost what basically seperates all hosts? I know features also play a roll at times.

Do you really want cheap?

If you had to chooce between 2 McHost resellers offering you the exact same features.(and knowing that uptime, speed and hardware are the same) One with very limited support, one with very good support. How much more would you be willing to pay more to the second one for the support?
E.g if the first one was offering the plan for $5 per month, would you pay $7.5 to the second one for the exact same plan + support? (thats 50% more)

I'd choose support myself. :) *waves* Hi, your local MCHost reseller here! I'm not so sure you'll find a lot of MCHost resellers wanting to rush out and say "We're resellers and the cheapest." Many of'em wish to remain as anonymous to MCHOST as possible and just coming to the board and blurting out who the cheapest reseller is kind of ruins that whole deal. I myself don't mind, but there are some that do. It's really up to you to choose (I don't say that enough do I?). :D

Well given that you're talking about it from the point of view of "I want to host and run my own site" then it's going to come down to support.

For example... If you're a UK business then you won't want to take a USA or Japanese timezone company IF they don't provide support for the morning and your want UK business hours.

That said, if you're looking for designs, etc.. then the range of skills, market focus changes a lot and it becomes a much easier decision to make with a smaller group (or possibly just different) group of resellers and Value-added companies.

I guess the other thing is the "personal touch" and "first impressions" as well. All have some affect.


2penneth worth added :D

Something not mentioned.

Some hosts may break their prices in the hope that their customers will not use all the space and bandwidth they have purchased otherwise thy will not be able to sell hosting provided by mchost.com for cheap prices.

Mchost bandwidth is $5/G so if someone is going to specify logical prices for his service he must sell it for about $100 or higher, isn't it?

Mac

I understand that support is needed by everybody when it comes to emergency things like mistakes in billing, if the site goes down and that kind of things.
But personally I am not willing to pay 50% more for support just to subsidize some other users that can not read an online manual or the faq, or ask questions that are mostly related to web development rather than web hosting. If i want to find answers to those questions I can find them from other places, and i don't need to pay for it...

I understand what you mean. However, in the cast of MCHost, unless you are a reseller you don't have capability of getting an account with them for less than $35 per month for 8g of transfer. I think you are looking for less than that by your initial message. Remember that any MCHost reseller can package the product in may different ways thus effecting the cost of the product. It's the same as I said before if you have a dedicated server. You can package your product in many different ways there too.

How "cheap" are you wanting anyways?

ok. lol, well why'd you ask if you weren't willing to pay the extra for support you don't seem to need? Anyway, best of luck finding where it is you wish to go with. :)

Originally posted by Nestle
I understand that support is needed by everybody when it comes to emergency things like mistakes in billing, if the site goes down and that kind of things.
But personally I am not willing to pay 50% more for support just to subsidize some other users that can not read an online manual or the faq, or ask questions that are mostly related to web development rather than web hosting. If i want to find answers to those questions I can find them from other places, and i don't need to pay for it... To tell the truth I can well understand that approach and that's why a different host (Gotta admit I'm wondering why this focused specifically on MCHost now) that provides you with the FAQ's and just the FAQ's may be the best option.

I do know that as a MCHost reseller client (but using the space to provide supported "all-in-one" web services rather than just reselling the space) my needs are more a case of stuff like:
- site access issues
- complex coding 'head scratchers'
- etc...

...so the support questions I have are more of the advanced user variety (like you seem to be hinting at) that make the MCHost forums a gem (whoops back to them :) ).

At this point I realise I've come fill circle as to one of the reasons the WHT forums exist because we all put together a spec of what we need/want/etc... and ask "Anyone know who provides THIS"...

It ain't just for moaning about which host buggered up what...

Face it--what you are paying for when you sign up for ANY host is the service...and that is more than just disk space and bandwidth; you're also paying for support (or lack thereof) and all the extra trimmings.

If a potential customer is hunting for the lowest price and could care less about support, then that's entirely their prerogative; who's to tell them that they need something better (they'll figure it out for themselves in due time)?

I have to admit I'm with The Snail on wondering why you are singling out MCHost on this one though--doesn't your comments apply to all resellers??? :confused:

On spotting a couple of comments made by a couple of other posters I realised that the point about "why pay extra if you don't want hand holding support" came from the original poster of the thread (aka Nestle) - yeah quick aren't I :D ...

So... after a little thought I assume that basically what Nestle is looking for is a host that shows the reliability and good name that MCHost have demonstrated but with a lower cost because either...

a) Nestle just wants a bargain as a reseller (which I'm guessing isn't the case)
OR
b) Nestle only wants to host a couple of sites but reliably...

To answer that, therefore I'd say (to Nestle), your best bet would be to post a request for someone to quote for your particular specifications on MCHost forums themselves.

HOWEVER, I would be careful where you post it and think about what you're after short and long term and I'm sure someone can help you. You might want to PM kiwi on WHT first though to check that it'd be ok to post such a request.

Hope that helps.
:)

I am not really looking for anything right now (i bought a plan a couple of days ago).
I just had these kind of questions, and i though that by asking the experts in here I could get good answers :)

McHost was just an example. The point was that there is a posibility of reseller A and reseller B to resell space of the exact same server, and still one of them be much more profitable than than the other. So ...
Would it be more profitable to charge more and have good support? Or charge less with just the basic support?
Or maybe good marketing and selling skills are whats most importand for a reseller? Or something else?

My opinion as a user (get it cheaper and pay only for the support you can't get from anywhere else) is i think a good argument, but what matters most I think is to adjust your offerings for the market were 'users that want that'/'hosts that offer that' ratio is favourable. Then again there might be some other factors that as a newbie I am not aware of :D

Originally posted by Nestle
McHost was just an example. The point was that there is a posibility of reseller A and reseller B to resell space of the exact same server, and still one of them be much more profitable than than the other. So ...
Would it be more profitable to charge more and have good support? Or charge less with just the basic support?
Or maybe good marketing and selling skills are whats most importand for a reseller? Or something else? Ah, ok , things are bit clearer.

Well to be honest there's lots of options and in the end you'll find that hosts tend to specialise or offer packages which can mean a case of "support included" at greater cost or "support as required" which may'be could be billed for on a ticket basis.

Personally I'd find the latter VERY time consuming and a lot of hassle with customers complaining about what constitutes billable support so I'd avoid it... Some things just aren't worth the customer :D

As for all the rest... well basically you're asking, what makes a company work and another go bust... Sort of like asking "How long is a piece of string?"... the answer basically comes down to luck, networking, more luck and VERY hard work.