Hello Guys,

Can anyone throw some light on NeoManager Control Panel. I suppose they were earlier PHPManager.

Are they good company to deal with?,How is their support and reliability of the product?

I am thinking doing business with them so any input about them will help.

Jhon.:spiny:

I personally wouldn't. Too much bad history for me.
New-ish management (kind of), new-ish site, same old buggy script.

I had a license with PHPManager. I attempted to check out the new NeoManager and found out my account was deleted (just like twice before that). They have promised NeoManager since last year and have constantly set the date back. Overall I would never do business with their company, they are very unprofessional and have changed contracts on old customers more then once just so they can obtain more money. They have sold their company back and forth between people and overall they do not seem stable in my honest opinion (they have not shown stability from what I have seen others may argue this based on experience with them).

The Script: Has a few bugs, it doesn't have too many features that make it distinctive from the competition. It took them quiet a long time to go from version 1.1 to version 2.0 (or now called NeoManager).

We went with Modernbill and couldn't be happier. I hope my warning is taken into consideration.

What do you think the support from new management is like?

The new management was the first management. They sold their company and then bought it back (supposedly). Personally I can't speak out on that issue since member access was not given back to me after the site change. Looking at the forums, their sales team seems to be doing good but then again what sales team is not on 24/7/365 these days? :laugh:

Personally though my trust with NeoManager/PHPManager has been shatter so I will be one to always speak out against them. I can tell you that even with the new team their statements were falsly made (about the product coming up). They stated that NeoManager was supposed to be out since September 2003. I was even a beta tester but frustration on waiting for their product made me give up. We went with Modernbill like I said and have been extremely happy.

The new management was the first management and I wasn't really happy with them. Whoever they sold their company to cleaned up the act but after they bought it back it seemed to go downhill again and that is when I gave up on them.

Originally posted by TheOrbit
The new management was the first management. They sold their company and then bought it back (supposedly).
No, it isn't. Michael still owns it (after taking it back when the deal went bad), but there is a new GM. His nick here is NEO_RPM, I think, which used to be 1000_RPM? He's making an effort to provide support and so on, but frankly, the original product wasn't very good, and they are building on a bad foundation.

They've prettied up the forum, and the site, but from what I understand, the "new" product doesn't have any real improvements apart from minor ones.

Whoever they sold their company to cleaned up the act but after they bought it back it seemed to go downhill again and that is when I gave up on them. The people they "sold" it to reneged on previous agreements (stiffing existing license holders), sold product and support they didn't deliver on and eventualy dropped out of sight. It was then that Michael took it back. And there it sits.

Guys,

Thanks for your comments. Let me know if you have more inputs on NeoManager.

Jhon.

TheOrbit, please contact us via our helpdesk: http://support.neomanager.com, if you have purchased phpManager in the past we can set you up with a new license which includes the free NeoManager upgrade.

I understand the skeptism here, phpManager has been dragged through the gutter over the last couple of years. It is my role to rebuild the company and the priority is NeoManager's stable release.

We have greatly improved support already, with the majority of requests being answered inside 10 hours aswell as our active user forums and live chat.

Also there are no known bugs with the current phpManager script, these have been ironed out since I have taken up my new role at NeoManager.

I have no real input about the actual script. I have downloaded the NeoManager beta, but have not played with it yet.

But I will say that Neo_RPM (Richard?) was very helpful (and quick) with getting me logged into their new member section. I had bought a PhpManager license long time ago, and figured I'd check out the new version.

-Stobe

Actually it's Robert :)

Personaly i don't believe they are doing that good. There site is now down. They did get a skin made for neomanager which looks nice but without any features what is a skin?? I would much rather have a crappy looking skin with a pill of useful features.

neomanager.com isn't working for me. Anyone else having problems?

Yes we are having some technical difficulties with the we site at the moment (DNS related), system techs are looking into it as I speak.

whycloud "without any features what is a skin??", In regards to this mis-informed comment, by no means is NeoManager going to be featureless or just a new skin for phpManager. It is being coded from scratch and it will have all the previous features of phpManager plus a lot more including a WHM autosetup reseller module, enom integration, improved helpdesk system with email piping to name just a couple. All of these are being worked on by our programmers 7 days a week.

Site is back up, apologies for the downtime.

tick-tock

What is that comment concerning concreteman?

I have phpManager. However, I can't do anything with it, as it appears there is no more Member Area.

The migration to NeoManager is impossible because we're not 'registered' there.

Management has been uncooperative, if they respond.

/my experience.

I've tried several times to get my 'lost' account re-established. I've sent several emails with my original registration details and my emails have gone unanswered. I had been contemplating trying them out again... but...

Seems to be the order of the day.

SoftWareRevue and WebmastersHost please both contact us and we will issue you both with a fresh license (support AT neomanager.com).

If you had experiences of management being uncooperative, that would have been with old management not myself (being the new Managing Director since March of this year).

I await your emails, if I don't hear from you then I can't issue you with fresh licenses. Simple as that, the same applies to anyone else who owns a license but lost access during the management changes.

Also please note that all existing phpManager customer will receive a free upgrade to NeoManager when released and you can keep up to date with release developments at: http://forums.neomanager.com/showthread.php?s=&threadid=413.

You have to admire what Robert is doing here he is bringing up a old company, which have had well not the best managment in the world and is building the project back up from scratch.

He is a very polite a helpful person and I feel that he and the company should be given a chance to prove themselves which I feel they shall do, not to long in the distant future

Dan

Except I also had a reseller agreement which was tossed and was about to order 40 additional copies before the fiasco. Thank goodness I procrastinated just long enough to save myself. While there are at least three excellent products without these problems (MB, WHMAP, ClientExec), regardless of your intentions or plans to remedy things, I have no desire to take that chance. Words are cheap. Actions mean far more. Although you have shown an indication of personal service, the fact is that the new product has been promised for ages and nothing has happened. The Company and the owner have not shown a record of delivery on their promises and there is just not a compelling reason to do business with them.

Originally posted by NEO_RPM
I await your emails, if I don't hear from you then I can't issue you with fresh licenses. . . Sorry. Sometimes takes me a while to get back to a thread, since I don't subscribe to new posts. Saves me a few hundred emails a day. :)

I was unaware that new management has taken over. I'll contact you as you suggested and we'll see how it goes.

I still think this program has a large potential for future features and growth. I'm gonna keep my own on this one :)

Incognito I would be pleased to hear from you regarding your reseller agreement. If there is anything outstanding then I want to remedy it!

It is true actions do speak louder than words and I hope NeoManager's actons over the next little while will impress you.

LetsGo-Dan and NetExpressions thanks for the kind words.

By New Management, do you mean that you now own it? And, if the former owner is gone, who is now doing the programming and development? Are you? Or, do you have someone else doing it?

Its just your posts seemed a bit unclear as you said "new management" which doesn't necessarily imply ownership, yet the whois would indicate you are now the owner. Are any of the former owners, original or second group or original again, still involved?

For legal reasons ONLY the original owner Michael Yip remains the "official" owner. However he has given me full powers and I am actually running the company. I have my own programmers working on the code.

Hope this clarifies you.

Originally posted by NEO_RPM
For legal reasons ONLY the original owner Michael Yip remains the "official" owner. However he has given me full powers and I am actually running the company. I have my own programmers working on the code.

Hope this clarifies you. However, it only further confuses me. Be careful that you don't put in a lot of work and end up with nothing for it. Good luck.

There are measures in place to ensure that won't happen.

I had a phpmanager license and also found myself in with the collection of people that got locked out after the change to neomanager, after a few forum posts and about 8/9 emails i did finally get login details for the new site/product.

I checked them at the time and they worked, but a few days later when i went to download the script it told me my login was invalid and there was no record of my email address, so another email and couple of days later i got another set of login details, but after all that nonsense i'd lost interest and have never even bothered to download neomanager.

phpmanager was a great little script at the time considering the price, but the whole change of management/product thing was just a mess.

I hope it gets better, but is neomanager even out of the beta stage yet? like i said i've never downloaded it but they still only have an (unfinished) beta demo on the site, so it seems there's still many people with a copy of phpmanager they can't use and a copy of neomanager that's not even finished.

Loon,

I can understand your loss of interest, however as I have said earlier anyone who has purchased phpManager in the past will be issued a fresh license AND a free upgrade to NeoManager which is scheduled for release in July.

Unfortunately, yes some people did lose their access between the managment changes, however as I have said ever since I began my role at NeoManager we will issue all customers with a fresh license if they lost their access. That is a direct promise from me personally.

<<<<self promotion removed>>>>

Also I recommend joining our mailing list (form is on our homepage) so you will hear from us when NeoManager is fully released.

hmm... more i read.. the less I like :(

tick-tockOriginally posted by NEO_RPM
What is that comment concerning concreteman?
Hey, cool testimonials for NeoManager on the site, "Thanks to NeoManager our business has been allowed to expand,..." "... After purchasing NeoManager, I've never looked back" and then right next to it goes"Includes FREE upgrade to NeoManager when released (currently scheduled for Mid-May)"
I realize you guys are busy, and I believe I have been more than patient. The finishing touches were being put on Neomanger a year ago. That is what tick-tock means

Originally posted by concreteman
Hey, cool testimonials for NeoManager on the site, "Thanks to NeoManager our business has been allowed to expand,..." "... After purchasing NeoManager, I've never looked back" and then right next to it goes"Includes FREE upgrade to NeoManager when released (currently scheduled for Mid-May)" Even more interesting is that these are testimonials for a product that isn't yet released. How can people buy, use, and expand their business using a product that doesn't yet exist (as such...still BETA)?
:confused:

Strange, I thought that had been updated with the new tentative release date.

You can keep up to date with developments at: http://forums.neomanager.com/showthread.php?s=&threadid=413

So, it's July. How bout that neo release. With developers working 24/7 you must have spent a billion dollars over the last year. I have high hopes for NEOMANAGER and want to download a stable release soon. My question again is how soon?

NEO_RPM said July but he didn't fix which year! ;)

Thanks for the constructive comment artvision, it is really appreciated :rolleyes: :rolleyes: :rolleyes:

Concreteman, NeoManager will be released in July as scheduled. We are just putting the finishing touches together.

That joke is soooso old, I used it quite a while ago, and I guess a vaugue answer is better then no answer. Long month - we should race to see who can come up with a solution that works the quickest. I am even thinking your head start makes things fair. Have a great day.

Originally posted by artvision
NEO_RPM said July but he didn't fix which year! ;)

So I am driving down the road and get an email, It's a response to a support ticket from neo...

Hello,

Unfortunately it appears your support options are out of date. renewals for support and updates are available for $20.00/6 months.

Payment for this can be sent via PayPal - sales@neomanager.com or if you prefer credit card - https://www.2checkout.com/cgi-bin/ccbuyers/purchase.2c?sid=18376&product_id=56&quantity=1.

Many Thanks.

Probably took longer to create this response then to tell me what the problem is, or they are stumped and would rather bail on another customer (past customer). Anyone still interested in NeoManager?

Please refer to the normal terms and conditions for our support which covers 6 months after initial purchase.

Should you require additional support outside of these terms they are available through our web site.

and you should refer to the terms of common descency that states when you sell a peice of software it works. And when you promise an upgrade it's not a year late. Who do you thing you are Bill Gates (lol) If you spent a little more time winning customers instead of arguements this thread would be filled with nothin but nice things. Months ago I said phpMan has never worked for me and you gave me your word that your crack team would have it fixed in 10 minutes if I submitted a ticket, now your word is for sale for 20.00 - pretty good deal on integrity. I see you are looking for doc/help software - who bout you by mine for only 60.00? - it doesn't work but we have an upgrade scheduled for last week. It does however come with free support for only 20.00, act now and we will throw in whole case of hemeroids. If you aren't interested in my software how bout getting all these programmers you claim to be working 24/7 on neomanager and have them put something together for you say by maybe mid-July. ps I could do this all day but am typing from the fast lane - be good.

Robert, In case any more of your poor defenseless customers run in to my same case - you might remember the ticket form this morning. I had used special chars like @ in my passwords and you can't do that with your software, so now you know. Thanks for um, well um thanks for eh. I guess I will post later if I find something to thank you for.

Please send your paypal address to me at: robert@neomanager.com and I will issue you a refund.

I will not tolerate rubbish like this from ANYONE.

I don't often do this, but I do feel that concreteman here, all he seems wants to do is cause disruption and try to wobble the development and overall view on the new and old phpmanager / neomanager.

Also when you bought the product I am sure you received phpmanager, that was what you bought and then your license expired. There’s nothing else to it.

I am even very surprised that NEO_RPM offered you a refund.

Sorry for the flame but I felt this necessary to not let views of a company not get over ruled by one person


Dan

I was rude and it was rubish... suprise I get that way when I am frustrated, I am a sefish self-centered type and when I don't get my way I can be a real prick. This story goes back a ways and I have been waiting rather patiently. I sent my email address, but I don't really want a refund. Honestly, Robert is the best thing that's happened to PhpMan/Neo and I do wish him the best of luck. I do hope that the mention of root passwords help their support process and I would love to help make Neo a solution that works. That is why I have held out for so long rather than buy a competing program - I really believe it can work, I did however refuse to endorse the product and could have had a free ad at the site, but I won't put my name on something I don't believe in 100%. Hopefully we get to 100% soon, and can all move on to live happily ever after. I will say also on the support issue that Robert responded quickly to my first request yesterday and I had multiple issues. 20.00 for 6 months of support is nothing and I bought phpmanager at a bad time for their company. I have a great deal of personal stuff going on and rather then take it out on family, will tear on people that are less than cooperative. Robert didn't actually sell me the software, but took a very difficult job, and I guess I have been a difficult person. Of course I can justify my actions... (don't you know who I am). Have a great day one and all.

Thanks for the apology John, please check your email for my response.

I bought a phpmanager license too. I have sendt you a mail at support@neomanager.com and I am looking forward to see how it goes....

Ok, just replied to your email.

The same thing happend to us as well. We paid them over $200 so that we could resell their product. When neomanager came out, we tried to access our account and it was deleted. When we contacted them they asked for a 2.5 year old reciept which was long gone by then.

I would not recommend some one who dosent even keep some record of their customers, let alone delete customer accounts.

No accounts have been deleted, however some were lost between the ownership changes as discussed earlier in this thread.

Unfortunately we get a lot of bogus requests for new licenses. Therefore we require proof of purchase if your account was lost during the ownership changes. For most people this is not an issue as PayPal have online records and alternatively people keep credit card statements, or can check them online.

NEO_RPM,
We sent the payment via a friend when you had that special offer where the payment you deposited was doubled. If i remember the payment correct, it was via paypal. You should have those on record!

I was not involved with phpManager back then, I have only been Managing Director since March of this year and therefore do not have access to the PayPal accounts of old owners.

If you could find a transaction id# and/or the address you paid to that would be really helpful. Please contact support@neomanager.com with this information.

Many Thanks.

Ok,
I have sent an e-mail to support!

Have to give you a great deal of credit here, Robert. You're keeping composure under fire, as well as pulling a difficult situation (old owners/new owners, etc.) out of the fire and seemingly getting this script back into the market.

I wish you all the luck possible, and much success with the release. Good on you.

Thanks for the words of encouragement bear, it is greatly appreciated.

NEO_RPM,
Thank you for the responce. I sure hope this works out.

At the end of the day, its us promoting your product.

I hope your product has a great future!

My case is sorted out great! Thank you very much NEO_RPM !!

Originally posted by LetsGo-Dan
I don't often do this, but I do feel that concreteman here, all he seems wants to do is cause disruption and try to wobble the development and overall view on the new and old phpmanager / neomanager.

Also when you bought the product I am sure you received phpmanager, that was what you bought and then your license expired. There’s nothing else to it.

I am even very surprised that NEO_RPM offered you a refund.

Sorry for the flame but I felt this necessary to not let views of a company not get over ruled by one person


Dan

And July is over, I guess my comments delayed development of neo. Ya know, I find it funny when people look over a couple posts and figure they know the whole situation - truth is Dan if I took 60.00 from you and told you I would get back to you in the next week or 2 with product then you waited 14 months of while hearing things like next month, soon and by the way heres a screenshot of what it could be like. Telling me my support option was out of date on software that has never met the grade in the first place just pissed me off. Another truth - I would like to see neo work, it has some promise - I felt that way last week when it passed a deadline and last month and the month prior. I wrote this off as a loss over a year ago. Funny the latest response to a when's it gonna happen email said, "we don't reply to timeline requests by email check the forum", it would have been just as easy to say - it's not happenin, try back in a few weeks.

The original post was "someone tell us about neo are they a good comany to deal with, how the support and reliability". In relaying my experience I slipped in some opinion, so I am the bad guy. I should have taken the refund or dropped a timeline of my own. I will leave it at that before I slip again.

When someone mentions NeoManager, I can't help but think of HostGUI..lol :)

concreteman, the reason we referred you to the forum after your email is because we cannot answer email after email about the release date, it only slows down the entire development process. As does this thread.

The offer of a refund to yourself has not expired, please just contact me at robert(AT)neomanager.com and I'm more than happy to process it.

mhale, I am not aware of "HostGUI" so I have no comment to make about your statement.

Originally posted by mhale
When someone mentions NeoManager, I can't help but think of HostGUI..lol :)

ah yes http://hostgui.com/demo/admin/
that is truely a great program if you like demos I think that was to be realeased about the same time. I think the owner actually frequents these forums also, or he used to.

Robert, I still think you have a tough job, and I hope you pull it off, I also know you are working with some real winners(not). It'll take a year or so after neo actually launches before things setlle down. Go out and play a little. I appreciate the refund and when I get it I will quit. I still want to see neo work, maybe someday huh.

Refund has been sent.

STILL waiting to see the neomanager release...worst $50 I have ever sepnt.

We are still waiting for the authentication of our account as well...

But as far as the software release date, well, thats something that is not always possible to manage. So i understand why they could be late.

We're hoping to run in-house BETA testing tomorrow and early next week ahead of the final release.

Arsalan, I will chase up your case.

Thanks Robert...

We also bought phpmanager and found it an unsuitable product for any hosting company with potential. Just out of interest I got a program built with the same features by one programmer in 4 days. How long has everyone been waiting for neomanager? I don,t need a lesson in php thanks.

Robet, Any update on our case? its been 4 days..

I've contacted Micahel, waiting to hear back from him. Sorry for the delay, will keep you infromed via your ticket which is on hold in the support system.

neomanager site is down 2 days now.. have they gone tits-up?..

That's a negative, their host is crap (bind is down)

2 days to fix BIND? Crap indeed...

i would like to add that i dont have access to the bind to restart it. am trying to get into it, but nothing is working.

pretty p***sed of with it, planning on moving hosts.
sorry for any inconvenience, if anyone needs to email please use: info@host26.com

thanks

David

Back up and running now...

Another new owner? 3 owners in its lifetime, with the second owner doing nothing but miss deadlines and make promises that couldnt be met.

Is Neo manager going to be released?

barrywien,
it will be release, but i am not setting a date.
i am jsut giving the percentage of completion.
this is explained on our forums

David

Hope it goes well for you, and I hope you can mend the reputation thats been through the waters recently.

Good luck and well done.

cheers, so do i!

I do give dave his due's he has got a working demo up. I got a question, you are managing director, what LTD company is it please.

AKAIK, it not an LTD.
I am still in the process of getting everthing transfered from the old owner
(sorry, my sig should not say managing director) has been changed accorginly

David

I hope you the best Dave, could be a good thing.

Up hit battle me thinks.. but yeah hope it works for ya.

damn.. cannot edit my post!.. *hill* ;)

Originally posted by NEO_Dave
Back up and running now...
Dave, I have noticed (not just this time), that whenever your site goes down, my PHP Manager also stops working. After your site comes back up, my PHP Manager runs SLOOOOWWWW for several days.... Like 30 seconds per page load. It is still slow as I write today, so I have our ordering page offline still. I assume this is all due to my PHP Manager hitting your Web site for a license check, but that's just an assumption.

Are you aware of these issues? I know you haven't been the owner for long, and maybe don't have your hands in the coding side at all. But disruptions of this kind are pretty unworkable for your clients, so if you can change your licensing approach with the NeoManager release, I think that would be a good idea.

contact me one david@neomanager.com

david

Dave,

You didn't reply to my e-mail, but since then I've visited other hosts running PHP Manager, and I notice their order forms are running SLOW as well. So I think the issue is broader than just our installation. If you have any feedback or insight on this, please let me know.

P.S. I know this type of thing would be best communicated through your site, but I see no way to create a support account, I have no idea what my "members" login is and the "send login information" never sends me an e-mail, the forum doesn't have any support areas, you don't publish a phone number, and my e-mails to you don't get answered. So this is the only way I can think to get in touch...

your email has been replied to

I have that problem to Pete

we are currently looking into this jsut now

David

Hi there,

Can you guys that are having issues please confirm that you've upgraded to the latest PHPManager release that uses the new phpmanager client/members area, and the big long license key?

I'm currently working with David to see if it's the PHPAudit licensing code that Neomanager uses that's causing the problem, and so if we could confirm your all using the phpmanager release that uses phpaudit for it's licensing, it'd help us narrow down things :)

I already confirmed with Dave that I am using the newest one. It was just downloaded & installed a month ago and has a long license key.

Thanks, Dave, for looking into this. I hope you two will be able to get to the bottom of the problem.

P.S. Some world we live in, that you have to copy-protect a $49 program at all...

pete,
yea its a pretty sad day and age jsut now, but all in all it protects programmers etc...

Originally posted by PeteCassetta
I already confirmed with Dave that I am using the newest one. It was just downloaded & installed a month ago and has a long license key.

Thanks, Dave, for looking into this. I hope you two will be able to get to the bottom of the problem.

P.S. Some world we live in, that you have to copy-protect a $49 program at all...

Ok, cheers. I'm just waiting for David to get back to me on some things, and then I'll be able to look and see whether it's the licensing that's causing problems. If it is, it shouldn't be too hard to fix :) If not, then well, it'll take longer ;)

Everyone in the world isn't honest, so if neomanager didn't employ some sort of licensing system, then the value of neomanager/phpmanager would disappear, as everyone would be able to get it free. It is slightly sad, but it's the world is today. A few people spoil it for the majority.

Whats this, a new managing director for Neomanager, they are like the UK tory party with their leadership changes. Boy they got issues.

I just want to post here to say thanks to Dave for resolving the issue and getting PHP Manager speeded up again.

Yeah, the company has an unfortunate history. Dave's trying to turn things around. I wish him the best.

Daves is not managing director now its Alistair Stewart according to the neomanager forum.

Originally posted by dotwhat
Whats this, a new managing director for Neomanager, they are like the UK tory party with their leadership changes. Boy they got issues. You're right, Dave has passed the reins to it's Alasdair Stewart (though Dave is said to still be involved with support). Well, this is an interesting saga to follow... I'm just an observer now, having moved our billing to another product. I wish Alasdair the best. I think there's a market for their product if they can stabilize the company and deliver the new version.

It is indeed an interesting saga and I'm sure many people are sick of it now, but I'd like to point out a few differences between myself and previous owners/managing directors, as well as changes I've already implemented:

1. I have experience in working on demanding scripts and projects (SolidPHP), as well as supporting a fairly large user base on a day to day basis.
2. I'm actually a php programmer myself, and as such, don't need to rely on other people to code the script. I can do it myself.
3. Within a couple days of assuming my position, I moved NeoManager to a new stable server, implemented a new support system, and announced that anyone with a valid PHPManager license would be supported regardless of whether or not their support had expired. These are changes that some people have been looking for, for months - and I've accieved them within a few days.
4. I've already brought in a new moderator to assist where possible.

I appreciate those people who are willing to give me a chance to turn NeoManager into a stable business.

Change # 2 is critical. If PHP Manager had that a couple of years ago, it would be one of the leading host billing solutions, if not THE leading one. Best wishes Alasdair, hope you succeed.

Originally posted by PeteCassetta
Change # 2 is critical. If PHP Manager had that a couple of years ago, it would be one of the leading host billing solutions, if not THE leading one. Best wishes Alasdair, hope you succeed.
I also believe that change 2 is a pretty important step in turning around NeoManager. Clients seem to agree as well :)

Thanks for your kind comments :) They really are appreciated.

You must be the tory party in disquise.

Originally posted by dotwhat
You must be the tory party in disquise.

Possibly. But then again, the latest Tory leader seems a reasonable enough bloke.... ;)

Oh well we all have opinions :) . What I would like to know is what LTD company you are as you have stated in the forums you are the new Managing director. I think sometimes people seem to get the wrong idea and lose the plot a little. You are a UK business which means you are subject to UK business laws and EU laws. So many people bought this product on pretense that a new version was coming soon. This is classed as misinterpritation. PHPmanager was not a fully automated piece of software as described. It as messy un workable and not suitable for larger companies. It must be so nice to take on a Directorship without looking at any consequences and hoping someone on the forum wishes you luck. I see nothing on your website that refects a UK company i.e. Business name, trading address, contact numbers anywhere. Come on if they where disclosed you probably would have more solicitors letters and small claims court actions to fill your mail box every day. I own a software company, I understand php asp cgi and my products are never sold in a misleading way. So as a UK comapny why don,t you put a full contact page up with postal address like the rest of us have too??

Originally posted by dotwhat
Oh well we all have opinions :) . What I would like to know is what LTD company you are as you have stated in the forums you are the new Managing director. I think sometimes people seem to get the wrong idea and lose the plot a little. You are a UK business which means you are subject to UK business laws and EU laws. So many people bought this product on pretense that a new version was coming soon. This is classed as misinterpritation. PHPmanager was not a fully automated piece of software as described. It as messy un workable and not suitable for larger companies. It must be so nice to take on a Directorship without looking at any consequences and hoping someone on the forum wishes you luck. I see nothing on your website that refects a UK company i.e. Business name, trading address, contact numbers anywhere. Come on if they where disclosed you probably would have more solicitors letters and small claims court actions to fill your mail box every day. I own a software company, I understand php asp cgi and my products are never sold in a misleading way. So as a UK comapny why don,t you put a full contact page up with postal address like the rest of us have too??

On another site of mine (www.clipped.co.uk) I disclose my personal address. And I fully intend to do so with NeoManager as well. I'm fully aware of business laws - including the Distance Selling Regulaations, Sale of Goods act etc.. and intend to comply with them all. The site is currently a mess (much like PHPManager) and one of the support staff is currently redoing it (Bear, who I'm very grateful to for doing so :)). With the recoded site, I will have full contact details on it for myself.

I find it amazing people believe I can change NeoManager overnight. Things are a mess, and it's taking time to untangle them.

As for such things as legal matters such as 'misinterpretation' then I don't believe I'm liable - it wasn't me that said it, and as such, I have no liability for them (there are things called contracts my friend ;)).

You are more than welcome to email myself (alasdair@neomanager.com) should you have any issues you'd like to discuss, or anyone else for that matter.

So you expect no one here to believe they have or are being mislead. Firstly we had neo_rpm, managing director, then neo_dave managing director with new vision and hope, now we have you with new visions within 3 weeks of Dave taking over. No its not good enough. Neo manager has got customers out there that want the product they have been waiting for something thats been due for months. What are they suppose to do, wait for your 12-24 hour support, come on your no UK company, my company answers email within 1 hour 8-6 and within 2 hours in between and thats 2 websites. No more excuses, tell everyone here as you are a php programmer what the problems are as they are customers lets not forget that. My programmers give me times I don,t want rubbish. So don,t worry about the site GIVE EVERYONE WHAT THEY DESERVE a program.

Originally posted by dotwhat
So you expect no one here to believe they have or are being mislead. Firstly we had neo_rpm, managing director, then neo_dave managing director with new vision and hope, now we have you with new visions within 3 weeks of Dave taking over. No its not good enough. Neo manager has got customers out there that want the product they have been waiting for something thats been due for months. What are they suppose to do, wait for your 12-24 hour support, come on your no UK company, my company answers email within 1 hour 8-6 and within 2 hours in between and thats 2 websites. No more excuses, tell everyone here as you are a php programmer what the problems are as they are customers lets not forget that. My programmers give me times I don,t want rubbish. So don,t worry about the site GIVE EVERYONE WHAT THEY DESERVE a program.

I never said anyone wasn't being mislead. Nor did I say they were.

Firstly, I'm answering many support requests within MINUTES of them being lodged. Not 12-24 hours. All requests are answered within 20 minutes if I'm around at a pc, or if I'm at work/sleeping within 8 hours. That is of course when I answer them. Many of the moderators are around at different times, and are able to help with most support issues.

You're obviously here to cause trouble, and aren't willing to give us a chance. I've said on our forums numerous times that I accept criticism if it's valid and truthful. Your criticism is of support that I had absolutely nothing to do with. That is *not* fair on myself or the new support staff I have brought in to improve response times.

You can say what you want - but the fact remains things are improving. Words don't change the facts, and in your case, facts don't seem to change your words either.

dotwhat, if you're running a business on PHP Manager, and it isn't meeting your needs, you need to switch to something else. I had to do that myself. Sometimes you make a business decision that doesn't work out. So you move on and learn from it. Even if you have decent grounds for legal action against the company, for a $49 product, I doubt it will be worth the time, effort, and legal fees.

Alasdair, while I applaud all your moves and plans, and feel you give customers reason for hope, and while I wish you the best, do listen to dotwhat's tone and words. There are a ton of really angry customers/former customers of PHP Manager around, and that negative opinion is a real liability for the company. It will take time to turn that around. You'll have to prove yourself over and over again, and will probably be flamed/criticized unfairly for things your predecessors did wrong. If you stick to it, keep your word, and deliver a solid product and level of service, then over time the tide of negative criticism can be turned around. But it will most likely be a long uphill battle that will take a lot of patience.

Originally posted by PeteCassetta
Alasdair, while I applaud all your moves and plans, and feel you give customers reason for hope, and while I wish you the best, do listen to dotwhat's tone and words. There are a ton of really angry customers/former customers of PHP Manager around, and that negative opinion is a real liability for the company. It will take time to turn that around. You'll have to prove yourself over and over again, and will probably be flamed/criticized unfairly for things your predecessors did wrong. If you stick to it, keep your word, and deliver a solid product and level of service, then over time the tide of negative criticism can be turned around. But it will most likely be a long uphill battle that will take a lot of patience.
When I decided that NeoManager was something I wanted to get involved with, I didn't think for one moment that it'd be easy. I fully expect an uphill struggle. I fully appreciate people are having problems, and have had problems in the past with support, the product etc.... What I don't appreciate is people who are saying things that aren't true. Yes, they're unhappy, and I understand that. I would be too! But it'd be nice that when people are complaining, they tell the truth and don't say things that aren't true. Maybe I'm being too idealistic, I don't know :)

Yeah, anger has a way of dispelling reason, logic, and even truth :). We could all resolve our differences much more easily if that weren't the case.

Thank you Pete and I agree, it was in my early days I bought this product since then I have changed and very happy. I also have to say that PHPmanager compromised my business once so I am unhappy still. No one as yet from neomanager has even once listened to any complaints from anyone and taken anything seriously. How many chances would you give Dixons if they sold you a product which was due an upgrade. NONE you would be at trading standards. So Alastair tell everyone what the bugs are in a section of the forum and give them a time as you are a php programmer. They are now YOUR customers and deserve information.

Originally posted by dotwhat
Thank you Pete and I agree, it was in my early days I bought this product since then I have changed and very happy. I also have to say that PHPmanager compromised my business once so I am unhappy still. No one as yet from neomanager has even once listened to any complaints from anyone and taken anything seriously. How many chances would you give Dixons if they sold you a product which was due an upgrade. NONE you would be at trading standards. So Alastair tell everyone what the bugs are in a section of the forum and give them a time as you are a php programmer. They are now YOUR customers and deserve information.

Dotwhat, it is obvious that you have experienced a number of problems with PHPManager and with the lack of support from owners/managing directors in the past. I would be more than happy to hear from you on any problems you had with PHPManager, so that appropriate notices and warnings could be posted our forums.

Any complaints I personally recieve will be dealt with. Any complaints recieved over the forum result in a PM from myself to resolve the issue. Clients from various sites/businesses pay many of my bills, whether they be local or worldwide. I know the value of clients and I don't intend to sit around doing nothing when clients are moaning.

Until I know what problems there are, I can't let anyone know what they are. Many people are using PHPManager without any problems, and I've already completed numerous successful installations of it where it works fine. Although, it does appear that success is most certainly linked to your server configuration.

People need to remember I've only had this job since the 7th of this month. What you've said to previous owners etc... I don't know about, nor did I have anything to do with the lack of response/action. But that doesn't mean I'm not willing to help out where possible.

Again, I would be happy to hear from you or anyone else on the problems you've experienced (alasdair@neomanager.com).