Well I know Jay doesn't like support in the forums but he leaves me no choice. So here goes....

My server has been up and down since yesterday afternoon. Pweb knows this because there tech support replied to my email. I was on the phone with the guy for a little why because there reboot of my server didn't help. (by the way it is rh 6.2 with cpanel). Finally we get it up and running and I ask the tech the following questions:

1) How do I configure cpanel to restart ssl before apache
2) Do I really need the pass phrase on my ssl since I think that contributes to cpanel not being able to restart apache

The tech responded with he didn't feel he was qualified to respond and to ask Jay directly since he is their guru on cpanel. (I do like his honesty) So I emailed him directly as per the techs request. That was about 2:00PM est when i first email jay with no response and since about 12:00 Noon since pweb has known about the problem. I realize some tech support issues or bs but I really don't think this is, am I wrong here. And Jay if your watching I really think before you think of uttering a response to this post about how tech support questions don't belong here check your inbox and with your techs before the board since that is where your money comes from....:angry:

Anyway enough ranting like it did any good anyway :bawling:

Can anyone here answer my two questions above? I hope so... and thanks for your reply...

1) How do I configure cpanel to restart ssl before apache
- Are you getting SSL errors? I think i might know what's wrong. But starting apache with SSL, log into ssh and type 'httpd startssl'.

2) Do I really need the pass phrase on my ssl since I think that contributes to cpanel not being able to restart apache.
- I believe you can remove the pass authentication from the certificate and it should work fine.

I know how to start it manually, I am not having ssl errors but when you try to restart apache from within whm it fails and when i restart from command line by doing ssl first everything works fine so my deduction is whm/cpanel is not starting ssl first causing apache not to be able to start at all.

I read that you can remove the pass phrase but do you need the pass phrase, what purpose is served by having it. I mean I think if someone was able to telnet and restart ssl for me without my knowledge I have bigger problems then them stopping or starting ssl.

Ray. Just because you email someone at 2pm doesn't mean they are at there computer just waiting for your email. So be PATIENT when you send someone an email especially directly to a person and not a queue. As we are not always sitting in front of the computer waiting for you to contact us. So once again be patient and calm. People love to over react and don't understand that these things take time.

Razor

I think Jays right, understandably you may be getting frustrated, so the tech did what was right in this case, instead of giving you false information, he told you that Jay would be the person to answer the question

What you also need to understand is, its a weekend, thanksgiving weekend at that. Jay along with thousands of other hosts would like to try spend a little time with their families every now and then so they don't want to be glued to the screen 24 hours a day. If this happened with any other company, I highly doubt you would see a response until Monday morning.

I would as suggest instead of contacting PWebTech, to view the Cpanel Forums area (cpanel.net). There is literally thousands of posts there, and a simple search will help you as its helped me hundreds of times. If you cant find the answer there, then post a question there.

Thankfully Pegasus is a great company with great support people. Jay has helped me out when he didn't need to, and I've done the same with problems I know of and he didn't. I think we really need more companies like Pegasus, HostRocket and Web Hosting Network that actually care about their customers. We sit here in front of our computers end on end, away from our families to make you, our customers happy. Sometimes you forget that we are people to and we do this because we love servers, we love customer relations and we know what we are doing.

With any company when you ask for support, All I could say is calm down, step back and look at the big picture. Your dealing with human beings behind that computer.

(talk about ironic...this is my 600th post hehe)

Thanks for the posts I am discussing with Jay now...

If Jay's inbox is anything like mine, it takes time to get through it. Just because your email is not answered instantaneously does not mean you are being ignored. In addition, I would recommend that you do some research of your own instead of expecting one person who might not be constantly checking their mailbox on a Saturday afternoon to provide one answer for you when there are resources available for you to look through without waiting on anyone. I would further recommend that you check in at cpanel.net for issues related to cPanel if you have not already done so.

To answer your second question, yes it is possible to remove the passphrase. I posted about it somewhere but don't remember where that might be, so I'll post it again here.

Copy your key
cp /usr/share/ssl/private/domain.com.key /usr/share/ssl/private/domain.com.key.orig

Remove the passphrase
openssl rsa -in domain.com.key.orig -out domain.com.key

Substitute whatever your keyname is for domain.com in the above. This is probably something you could have found yourself in a very basic search at Yahoo. I just did a search on "remove passphrase ssl key" at Yahoo for you, and the very first entry brought back has instructions even though it is not directly related to your particular problem:

http://google.yahoo.com/bin/query?p=remove+passphrase+ssl+key&hc=0&hs=0

spend some time here

What are you talking about? He isn't my customer, even though I answered one of his questions. And since the information is out there and because he hadn't heard anything back yet, why would he wait to try and find an answer? Would you? I wouldn't. Yes, it is our job to answer questions. Nobody suggested otherwise, despite your attempts to try and make it sound as if I did. His answer (or one of them) could be found in less than five seconds if he had bothered to look for it. One of the responsibilities that comes with having a dedicated server is being willing to invest that five seconds in the event your provider can't get an answer to you in two. I can only imagine what our clients would say if we waited around for someone else to find the answer to something we didn't know if we had the resources available to us to find the answers ourselves - I'm positive they are grateful that we take the time to research something instead of waiting around and blaming the delay on someone else.

Jay and I are working on it now... Once again thanks for the responses and Annette thanks for the heads up on removing the passphrase.

Most welcome. I'd still advise a trip to cpanel.net to keep up with things that are going on in the cPanel world if you haven't already done so. It's the best place to keep track of current issues regarding the product.

Thanks for the responses, If you guys are going to bash each other please do it elsewhere. As I stated Jay and I are discussing things now. :)

Spend too much time here

Oh, shut up. Everything said in that original post is true and not impolite at all. You got the smack laid down on you pretty good here. And I made a comment before about some hosts who seem to spend waaaay too much time in these forums. You're one of them. Go mind your business. You give everybody the impression that you just don't have anything else to do and between that and your condescending, I-know-this-business-better-than-anyone-else attitude, you are are on the "never recommend" list for both myself and quite a few other people.

Everybody gets their mail. They may just not be able to answer it immediately, which is the point of that line, I'm pretty sure. Why you insist on trying to make that post seem like it is saying it's a pain in the ass to answer questions, I don't know, because apparently you are the only one who is reading it that way. Not surprising at all to me since you can't seem to pay attention to much of anything other than trying to get your two cents in. Suggestion for you: why don't you try rereading what you write before you post it? Try some punctuation, for god's sake.

Oh, and one more thing. If someone got a dedicated server and then starting hosting other people from it, I would really, really like it if they would try to find answers on their own. If that was my host and I found out they wouldn't lift a finger to do anything on their own, I'd be out of there in a shot. Since you seem to feel that isn't necessary, that gives me a really good indication that my recommendation against you (and by extension, anyone who uses you) is exactly the right decision.

You kind words are well noted.

Also If you would like to join me and the other 10 or so people going to a small place called the Note to see a concert tonight, I will even pay cover for you

Thanks

Joe

Pass.

First things first if someone had read my thread I mean not glance at it, my questions where...

1) How do I configure cpanel to restart ssl before apache

And...

2) Do I really need the pass phrase on my ssl since I think that contributes to cpanel not being able to restart apache

I was not able to find the answer to my question on support.cpanel.net which was the first place I looked, I don't just sit around with thumb up my waiting for answers. I searched the net for my answers and books and manuals I have as well, if you read the response to kiwi (thanks for your response to my questions) I know how to do things manually my question was how to configure cpanel, or "WHAT IS THE IMPORTANCE OF THE PASS PHRASE FOR SSL", Not can someone tell me how to disable it or can someone do it for me. If I am not mistaken boards are supposed to be used for advice, and tech support and an occasional rant. You guys are like piranhas, throw in some meat (new threads looking for help or a rant that really doesn't warrant or response or request one) and you guys go nuts, and when the meat is gone (the person who started the thread stops responding) you attack each other. I mean come on someone started bashing for lack of punctuation... Well I am done everything is fine, not that anyone really cares so if anyone continues posting consider it a new thread cause I am out

Get over yourself. Just because you leave a thread doesn't mean it stops dead in its tracks. Even I can visit a couple of links posted for me and see that if I want apache to restart automatically then the passphrase must be removed, so you have to figure out how important it is to you. Unless you want to sit there 24/7 and then enter the phrase if if stops or something. God, some people try to do other people favors or give them information and look where it gets them - holier than thou attitudes and ungrateful responses. Don't worry, though, I won't make any attempts for you in the future. I won't contact someone who might know how to do something and ask them to post the instructions in this thread next time, either. So you can consider this thread closed to me, too, since you think that people taking time out of their lives to answer you questions equates to not caring. :rolleyes:

Edit your httpd.conf and put the following tags around the outside of your SSL virtual host definition:

<IfDefine SSL>
SSL virtual host in here
</IfDefine>

That'll resolve the restart thing.

(I've filed this as a bug at Cpanel.net, hopefully Nick will fix WHM soon so that the IfDefine's are done automatically.)

Vince.

Anybody notice how "weaselish" JBIZ is? this little kid goes around and makes fun of successful businesses and business practices ALL The time and then goes "oh, I'm tired of this board", or "oh, you guys are not worth talking to"


please joe, get a life. You are like a 4 year old, I don't know why anybody would host with someone as UNPROFESSIONAL as you.


Let me guess your response...
a. I'm away now, going to see a phish concert
b. This conversation is useless, someone close this thread now
c. I care about the customers! I do! I am JBIZ!

Originally posted by Peeps
Get over yourself. Just because you leave a thread doesn't mean it stops dead in its tracks. Even I can visit a couple of links posted for me and see that if I want apache to restart automatically then the passphrase must be removed, so you have to figure out how important it is to you. Unless you want to sit there 24/7 and then enter the phrase if if stops or something. God, some people try to do other people favors or give them information and look where it gets them - holier than thou attitudes and ungrateful responses. Don't worry, though, I won't make any attempts for you in the future. I won't contact someone who might know how to do something and ask them to post the instructions in this thread next time, either. So you can consider this thread closed to me, too, since you think that people taking time out of their lives to answer you questions equates to not caring. :rolleyes:

Peeps, what is wrong with you? Some your replies that I read are quite reasonable, but you seem to enjoy bashing people. Perhaps you need to get over yourself and read the rules? Because it's pathetic - other people's threads, that are progressing fine, you stick your nose in and take it totally off topic.

And fyi, I currently have no connection with any of the posters in this thread.

Im sorry not really into phish so not going to see them

Actually Left Undone was playin at the Note so went to see them

Killer concert , and a good time

In regards to my business I own a hosting company, a record label and other ventures.

Im having a good time doin my business not sure if you are but you will let me know i imagine

My 400+ clients are pretty happy with services rendered and with a 98% retention rate in 2 years the stats show where doing something right

Base your decesions on facts not on your opionions with no merit

We are a solid company

Clearvert or whatever Ive been around a lot longer then your 20 or so posts
Joe

Mods, perhaps this thread should be closed, as it has no relevance at all to the original question now?

Originally posted by TheRazor
Well I know Jay doesn't like support in the forums but he leaves me no choice. So here goes....

TheRazor, please (next time) don't start off asking a technical question by forcing the host to defend itself. It only leads to others commenting on things other than the actual question, and then others commenting on those comments, and so on.

If you have a concern about pweb support, this should have been posted seperately. This was your question would have been answered and the opinions would have been reserved from another thread. I think that was the start of the problem with this thread.

The rest of the commenting... :rolleyes: