YES, Technohosts service is still unreliable. (Abysmal, that is)
Read on...

About one month ago, I purchased a Starter Plan. It looked like unbeatable value for money. (do you know of similar *advertised* value for money?)

The only catch was that the service didn't work, most of the time.

I kept spending most of my life in the LivePerson chat, trying to solve problems.
LiveSupport is nice if you don't know how to spend your time: you have to wait for someone to be online, the tell, and re-tell, and re-tell you story because you find always different people and they don't have a clue about you and your problem.
(It's funny, try it!)

To be fair, the people in LiveSupport try to be helpful, but it seems they are both understaffed and underpowered to solve anything.
The email support was equally unhelpful (and slooow).

I can accept glitches from an inexpensive hosting service. I cannot accept uncertainity (expecially when they put in your page a "99.99% uptime guarantee").

So, my patience is over and I want to ask for my money back (I'm still in the 30 days trial period).

However, I read on this forum about horrible stories of money that doesn't come back from Technohosts!

Is that true? What is the forum first hand experience about "Technohosts money back guarantee"?
And finally: is there a reason why I should give Technohosts one more chance? (satisfied users, tell your story!)

You know guys, I'm Italian. And the feeling of being taken for a ride really, really hurts us.

Marco :mad:

I see posts like these all the time! Do you honestly believe we're not working on fixing issues. We;ve had 98% uptime this month with exception to last nights rebuild. If your not happy, ask to be put on another TH box. I would do that for you, if i knew who you were.

98% uptime = 14.88 hours downtime per month. Dunno if I'd be bringing that up...

I see posts like these all the time! Do you honestly believe we're not working on fixing issues. We;ve had 98% uptime this month with exception to last nights rebuild. If your not happy, ask to be put on another TH box. I would do that for you, if i knew who you were.

If I honestly believed you weren't working on fixing issues, I would have closed my account far earlier.

I honestly hoped you fixed my problem. But you didn't solve it.

I don't care about your percentage of uptime. I just care if my account works or not. And it doesn't.

Moreover, I contacted your support many times (and tried to contact you directly, it would have been easier if your email were somewhere on the website, I had to find this website to get in contact with you).

I'm not happy, but I'm not interested in being put in another TH box (what's the meaning of that?).

I ask for my money back as for contract terms.
Just tell me what I have to do to get the money fast and without any more waste of time, thanks.

Nothing personal. I'm not interested in spending time talking about the bad (or good) service I get from a hosting service.
If it doesn't work, I change it.

For me, Technohosts didn't work and I'm gonna change.

Marco :mad:
<marco@medius.it>

Originally posted by deveglia

Nothing personal. I'm not interested in spending time talking about the bad (or good) service I get from a hosting service.
If it doesn't work, I change it.

For me, Technohosts didn't work and I'm gonna change.

Marco :mad:
<marco@medius.it>

That's a wonderful attitude. Maybe if some other people did the same some of those bad hosts would disappear. But it seems like people are willing to apologize for the failings of their hosts because the host offers the cheapest rate around. Those people should learn that if you lower your expectations the service is very likely to follow.

By the way, your English is excellent for someone I am supposing is not a native speaker of it. Very well written posts there. :)

Excuse me? "bad host" how can you determine this with out direct experience with my company? I could easily present you with 50+ recomendations towards my company from shared clients, resellers and dedicated server clients.

Excuse me? Where did I say you were a bad host? Touchy, aren't we? I said those bad hosts. Like Championhost, ripping off other sites every other day. Or every day. Or any company that fails to provide the service they claim to provide. So don't get snooty with me because you couldn't give this guy what he wanted/needed and took offense that he posted in a public forum. One of the biggest problems I see in this industry is a willingness to settle for something less with the excuse that one host is cheaper than another. Your 98% uptime doesn't impress somebody like me who enjoys 99.99% uptime from other hosts and 100% through some months. I wouldn't excuse you for not providing your claimed 99.99% uptime simply because you charged less and so that should make it acceptable. That's my point.

TechnoHost,
Man, people have the right to their opion. And your just sitting there snapping at people for it. So guess what current and prospecitive customers think when they see you doing that? Or when they see your comment:
I see posts like these all the time! Do you honestly believe we're not working on fixing issues.
Wouldn't that imply that your always having problems?



Just a note to webhosts, sometimes its best that you not reply unless you have something kind to say or an update on the situation, becasue all your doing is making yourself look bad.....



EDIT: Just changed mean to imply for better wording...

so you have never heard about "word of mouth"?
If someone tells you ***** is bad, do you really need to be hosted to find it out? I believe ***** can find several satisfied customers to support it.

Originally posted by TechnoHosts
Excuse me? "bad host" how can you determine this with out direct experience with my company?

Hi ;)

I think many of us started to jump in this thread to share thoughts but personally I am more interested to know that whether did TechnoHosts refund deveglia's money since this thread is about this issue :confused:

Some people may think that certain hosts are bad/good due to their own experiences with those hosts. This is the *power of words of mouth*... if a customer like your service, that customer will *spread* the word and likewise for those unlike ones :D

Just my thoughts :)

Regards,
Choon

<removed: tangent - please stay on topic>

Peeps,

Are you trying to start a fight or something?

Every post I read you start some kind of fight. Did you had a bad day?

Thank you guys for the postings.

First, to answer a recent post: no, I didn't get my money back, I didn't really get *any* feedback from Technohosts.

Currently, the only feedback I got was from angry "Technohosts" (he calls him "Technohosts CEO") on this board.
This speaks clearly about their customer service culture.
I wonder if this speaks about their honesty too: I'm sincerely worried about my money back!

But there's more...

Today, after being unable to access my control panel, I went to www.technohosts.com only to discover that Technohosts isn't managing my account any more!

A note on their homepage informed all the "shared clients" (e.g. B-grade clients) have been transferred to an "affiliate company AdeHost.com".
By visiting the www.adehost.com website I discovered it's a cheap hosting service, but their rates are higher than Technohosts. Even if I suppose they maintain the original price for exhisting (are they still there?) Technohosts clients, why on earth they should service them in the same way they serve their (barely) more profitable clients?

Did Technohosts send an email acknowledging its problems and presenting the solution (handing the shared accounts to another company)? No! Absolutely nothing!! They just switched off the accounts and posted a note on their webpage!
(hint: may I suggest a new technology called email?)

I'm not questioning their decision to focus on dedicated clients. Good for them! Surely they are more profitable, even my 7 year old son could understand this.

But it's one way or another:
a) Technohosts guys are bad entrepreneurs and didn't do their homework *before* advertising such a good offer
(hint: may I suggest a new technology called Excel?)

b) Technohosts guys are scam artists and already planned to get the money from clients and them "change their business model"

Either way I'm not going to deal with this company any more. I'm in my right to get my money back. (Even if I have to go their headquarters in Boardman, OH!)

The morale for me: even in "customer kingdom" USA, a customer can get taken for a ride.

Marco Deveglia
<marco@medius.it>

P.S. Luckily, I had good experiences with other cheap hosting services.
www.coastlandtech.com looks like a mom & pop (or just pop) host with a homey taste, but at $35/year he never let me out in the cold.

Excuse me,

We've actually bought over the TH clients. Its a good operation sadly TH lacks the support personnel to support such a lot of clients. ADEHost on the other hand has the support to manage such clients.

(Dont remove me for advertising or anything but I gotta clear this up)

Secondly we're not a cheap company, cheap in the sense, our plans are affordable yes but we offer a sophisticated service with a lot of tech support.

<<Asher, please contact your clients directly>>

Best regards,

Asher.

Excuse me,

We've actually bought over the TH clients. Its a good operation sadly TH lacks the support personnel to support such a lot of clients. ADEHost on the other hand has the support to manage such clients.

Secondly we're not a cheap company, cheap in the sense, our plans are affordable yes but we offer a sophisticated service with a lot of tech support.


That's good to know. But I lost trust in what Technohosts did. How can I trust you? The only thing I know is that you're in business with a company I don't trust.

I never implied you're a "cheap company". I meant you offered cheap hosting rates.
However, they are higher than Technohosts' so I wonder how you can offer the same level of service if you earn less.
Do you make it in volume? This speaks even more trouble about the level of support for Technohosts' clients and your exhisting ones.

However, first thing I want my money back, as it's in my rights. Are you entitled to refund me now? Fine, let me know how I can get my money back from you!

Then, I'll evaluate your hosting service.

Thanks,

Marco Deveglia

Marco,

Please ask Chris directly about a refund. Once refunded you can either signup at ADEHost to evaluate our service.

Or you can simply stick with ADEHost. Eitherways the choice is yours.

Best of luck!

Asher.

I just want to make a few thing clear. One, we're not dumping clients, we're handing them over to a qualified afffiliate, as we are going to specialize in low-cost dedicated servers. Two. Clients have access to their sites and FTP till Next Tuesday, they have plenty of time to backup their content, if for some reason they can not I will surely do it for them. I'd also like to say that I dont like what Webhostingtalk has become, or what they allow.(And no... thats not based upon this) And with that said this will be one of my last posts.

ALSO, Marco if you have any questions directly related to TechnoHosts e-mail me them, as I WHT is not my customer service department, I am not trying to be rude, but this is a public place -- and we dont conduct business this way.

I dont like what Webhostingtalk has become, or what they allow.
A place for honest feedback from dissatisfied customers?

Clients have access to their sites and FTP till Next Tuesday, they have plenty of time to backup their content, if for some reason they can not I will surely do it for them.

(...)

ALSO, Marco if you have any questions directly related to TechnoHosts e-mail me them, as I WHT is not my customer service department, I am not trying to be rude, but this is a public place -- and we dont conduct business this way.


Well, just for the record, when I tried to access my account minutes ago, I got a "Users not found in the hosting controller database". Maybe Technohosts already deleted my account (luckily, there was just some test pages). Maybe it's just another bug.
By the way, some hours ago, the control panel wasn't accessible at all.

As for the direct reply from Technhosts, I would love to contact you directly and I already tried (before going to this forum).
So, if you contact me back, we can settle this question once and for all. You find my email in all my posts here (marco@medius.it). I never found yours.
The fact is, you didn't answer my emails.

By the way, if you weren't trying to be rude, I wouldn't like to meet you when you WANT to be rude. (Ah, of course, you won't read this, because you left this forum...)

Marco
<marco@medius.it>

Technohost,

Just give your client a refund. I had an client whom I promised MIVA as a feature this month but I didn't get the partnership going with Miva Corporation (not my fault when they didn't get back to me or call back). To avoid his flaming post on WHT for FWP, I gave him a refund and paid for his first month at OLM (because they offered it and it was his choice for OLM). People don't often post bad things about a host unless they are refused a refund or mistreated in anyway.

I think Chris is already working on that.

When did I ever say I would not refund him?

When did I ever say I would not refund him?


Ah, delighted to know that! I sent directly to Technohosts 3 requests of refund (one minutes ago) during this weekend.

No answer.

So this is the first time that the CEO of Technohosts tell me (albeit indirectly) that he wants to refund me.

Now, if only I would get this info directly (I addressed you directly, Chris and you know my email address) and I would get details about WHEN and HOW I will get my money back.

AGAIN, I don't see the point of talking more about this issue on the Webhostingtalk forum. If you're going to refund me, just do it and tell me directly at <marco@medius.it>.

Marco :unhappy:

P.S. I visited Technohosts NOW to send another refund request, but got to a totally different website.
I don't want to know what's going on. Just give me back my $80 asap.

Ok.. I'll admit technohosts has had its share of problems. Esp since Sep 11. However, my sites have been up for a few days now though. And I must say, with it being on the new server it is fast as hell and very stable. And if it would stay that way I could probably forgive the earlier downtime...

But I'll admit im quite upset about just being dumped. And without even a word. No email, no phonecall nothing.... what gives?

I have been monitoring this ADEHost and I find them to be a little on the SLOW side. Their servers seem to lag up quite a bit and even simple pages take a while to load. Iv'e been monitoring them for the past few days, both at home and through a few testing sites. Slow sucks.

Seems I'm getting the short end of the stick here and I don't like it...

Alek

Everyone is so hard on all the hosts hear - it's terrible when a couple un-satisfied clients can ruin a hosting companies reputation and make it not worth him being in the hosting business.

People are to jumpy and since almost everyone in here runs a hosting company they get involved in insulting companies for personal gain.

I've never hosted with Techno Hosts but I know a lot of happy customers who have -- to bad they don't speak up more regularly I've also had positive experiences with one of his partners.

I would hope most people can differentiate between the posts here and what is fact or fiction. And honestly for all of the traffic that WHT does send to us, this hopefully is not your only source of business.

Yes I think some of the topics are being taken way to far and I personally think the moderators should step up and guide the topics a little better.

Then again d@mn I love the first ammendment. :cartman:

Strange our servers arent slow from where we are. They do have a planned upgrade though which will probably boost up speed. But they're not slow. You're mistaken, take a better look.

Well, I guess its my turn to speak my mind.

First of all I am a Technohosts (TH) Client. I cannot speak for everyone but I know that I am a fairly HAPPY Technohosts client. My websites are ReadOrDie.com and ForwardVelocity.com, both of which are more for personal testing and rather small. But both of which I am happy to say are up and fully operational. :)

I just cannot believe how WHT has become more of a gripe session than anything else...

Chris and Patrick and everyone else at TH have gone quite out of their way to get our sites operational and back online. I would bet that most of the gripers on WHT haven’t the slightest clue of what it takes to run a web hosting company. For the most part I have gotten very fast response from TH and their Techs. I have spoken to Chris personally on quite a few occasions about our sites and all the things they have been working on to help get us back operational.

Yes, my sites did go down early September. Yes they have been up and down while they were working to get things back to “normal”. And yes, as a client there were times that I found myself upset that my sites were not online. I don't know of anyone that wouldn't be at least a little upset.

In a perfect world perhaps your sites are always online and everything runs smooth as silk..... But you know, in a perfect world friggen psycho bast%!*#$@@ ram jet airliners into buildings to topple 100+ story towers to kill thousands or innocent people. And all this just down the street from your hosts data canter...

Second is about TH decision to go dedicated servers only. TH is a business. We do not know the reasons for the changes. Businesses change. Especially these days…. From what I heard they have been thinking of making the switch for a while now. September 11 just happened to speed things up.

I think of it like a tornado taking down a Walmart. If they are going to build a mall on the site do you think they would build another Walmart, get it running great just to demolish it to build the mall shortly after? I don't think so. Ok maybe not the best analogy.. It's been a long day but I think you get what I'm saying.

Maybe not all of the TH sites are fully operational. It is best to go ahead and make the move now so we can all get our sites back operational and get back to business.

Which brings us to number 3.

TH isn't just dropping us (the clients). If they were they wouldn’t have made arrangements to have the existing sites transferred to another host. They would have just kicked everyone to the curb. I do not know the details of the arrangements for changing the accounts over from TH to ADE but you should be thankful they made the arrangements.

I stopped by AdeHost.com at 4AM EST last night and was able to get a tech on the LiveClick chat within a few SECONDS.
Do a search and tell me how many negative posts you see about AdeHost. I just did and guess how many: ZERO.
As for their speed, I took a look myself and they didn’t seem bad to me. Their ping time wasn’t bad at all. Maybe not the fastest I’ve seen but by FAR not the slowest. Remember, the net's speed changes all the time. Perhaps you should have turned off the streaming porn videos on your 28.8 for a more accurate speed check (hehe j/k Alek (who I know personally so I can nag him hehe…))

I’m sure ADE will be upgrading to accommodate the new sites just as I’m sure most hosts would. If you want to judge ADE host perhaps you should speak to their clients. Or better yet just go with the switch. It's not like you have anything to loose...

Fourthly, if you have a problem about your host, talk to them first.
If that doesn’t work a time or 2 then you can post your experience here. But please don’t just gripe over and over about the same subject and the same host.... Post your complaints to where they belong first… your host.

It seems to me that more and more people are posting here about just their problems. Few people ever have anything nice to say when things are working great for them. But the moment something isn’t right....

:bawling: :angry: :bawling: :angry: :bawling: :angry: :bawling:

Doesn’t anyone have anything nice to say for a change??

Ok, I’ve said enough for now.. and I’m sure I'll get flamed for it like everyone else around here…. :rolleyes:

Chris and Patrick and the folks @ Technohosts, thanks for your hard work.

ADE thanks for taking Technohosts sites and helping to get everyone back operational.

Peace everyone….
God bless America!

-Charles
SelRahc
ReadOrDie.com

If only all clients were like this :)

Gentlemen,
the thing is going a bit out of it.

I'm a very dissatisfied customer of TH:
- in the last week I've been unable of accessing my website
- now I cannot even login, as if my account has been nuked
- I just want to cancel my account and get my money back because it'a my right
- I can't get NOBODY AT TH to answer my email and personal messages (thru Webhostingtalk) about this
- BTW, I even spend time writing to ADEHOST in order to find a solution and they didn't answer either (so much for the better service!)

Now, do you think I'm interested in hearing more about TH (how good, how difficult) and even having someone policying my behavior?

If TH would know how to do business decently, this entire waste of bandwidth would have never happened.

I wonder how they future dedicated server customers will get angry when they will be treated this way.
Because, it's not a matter of dedicated vs shared. It's a matter of if you have the customer knack or not. Clearly the people at TH haven't a clue.

Angry Marco :mad:

Before you go around bashing our customer support, I think it would be the wiser choice to EMAIL the host rather than sending a PM which no one even reads! My email address is written clearly below my signature i think, i think that email is what most people use if they want to catch attention.

You could also have dropped by at our site and CLICKED on support there.


~Asher.

Before you go around bashing our customer support, I think it would be the wiser choice to EMAIL the host rather than sending a PM which no one even reads! My email address is written clearly below my signature i think, i think that email is what most people use if they want to catch attention.



I just spoke with Asher over the support chat on ADEHOST website and he was helpful. However, I don't like people in this forum think I'm so careless.

Here's my explanation:
I'm a newbie and thought the PM was linked somehow to email.
I didn't notice your email in the SIG. Better using "<>" to make it stand.

However, I sent an email to your address on the website <dreamhacker@evil.co.uk> and got no answer too.

But, again, I got my answer from ADEHOST via support chat.

Marco

The hosting industry is all about customer care. If you can't solve problems for your clients, you'r missing something. You always need happy customers. Not 50+ happy customers..
Try to be the one unhappy customer for some time and think what you would do. Also think what you would expect from the host to be happy again. Then just do that... I'm sure the customer would be happy..

Response time, growth, speed, uptime is all marketing. The bottom line is CUSTOMER SATISFACTION 24 hours a day ....... :)
You do that and you'd never face a problem again....

I wish you all the very best.


Have a great day :)

Regards
amar

Aloha

techno did you ever get my emails & PM about the domain ???
never heard anything from you ??

After the great sale of customers they did some days ago (to another hosting service), there's no way to contact Technohosts.

No email works, even the email you send via online form come back.

I hope Technohosts CEO, Chris Gentile is still monitoring this forum so maybe he will answer. If he's not already in Acapulco, that is.

Of course I'm still waiting for my money back. :mad:

Marco

Dont act as if I never contacted you! I sent you a PM over here myself. And also stop infering that TechnoHosts shutdown. If anything, technohosts has grown. We will be debuting our new dedicated server plans before the end of this week.

Dont act as if I never contacted you! I sent you a PM over here myself. And also stop infering that TechnoHosts shutdown. If anything, technohosts has grown. We will be debuting our new dedicated server plans before the end of this week.


It's totally absurd that you reply only on this forum and not to my emails!
I can think that you answer here because it's a public place and you don't care to solve my problem privately. This is unacceptable!

Yes, you contacted me and I was very happy and totally open to solve the issue.
But then I didn't hear from you. I sent more than a reply and they started bouncing back. EVERY email address I could reach at Technohsts bounced back. See for yourself!
I don't care if you're growing. Good for you, it's not my business.

I'm just looking for my money back. And time is running out, because after 12/2/2001 my 30 days money back term ends and then you are in your right not to refund me anything!

Don't play the upset person with me. I'm the only one who is in his right to be upset.
Do what you must do and that's the end of it.

A very upset Marco
:mad: :mad:

If the domain is down, deleted off the server then maybe the ability to get emails has been removed as well. You are welcome to try to resolve this via the forum's PM system, and it would be better if you tried this first. I realize it may not be how you want to handle it, but...

If the domain is down, deleted off the server then maybe the ability to get emails has been removed as well. You are welcome to try to resolve this via the forum's PM system, and it would be better if you tried this first. I realize it may not be how you want to handle it, but...


No, the domain isn't down (the site is still there), so the email should be handled. But they aren't.

And yes, I would love to solve it via PM and email because this debate is of marginal interest to the public.

And I did so, by using PM instead of public post. But I got only no answer and even a light flame as a "newbie" using "PM that is notorious nobody read". I think this is of public interest, isn't it?.

The public forum seems the only place where I get prompt feedback from Technohost Chris Gentile. Maybe he is a bot.

Marco

At this point, being unable to reach Chris Gentile, Technohosts CEO and sales director and unique contact it seems (he just answer my posts here, then disappears), I realize he's cheating me.

My trial period is ending on 12/2/2001 and I'm sure I wont' be able to get in contact with Technohosts, least getting my money back as it was in my rights.

Technhosts cheated me. Probably Mr. Gentile felt that I cannot harm him in any way since I'm not living in the US (don't be so sure).

I hope someone considering Technohosts will read this post before forking out his hard earned money.
To me, Technohosts is a fraudolent hosting service.

And that's the end of it.

Marco :mad:
<marco@medius.it>

I dont want to cause controversy here and its not my business. I have worked closely with technohosts in the past few months and have found them to be very good. Everybody at technohosts seems to work really really hard to fix problems. First with the bombings affecting the servers and then with hardware and software failures. I usually managed to get hold of someone on HC and get some help with most issues.

I'm not implying they're not good at their job.
In fact, they setup my website fast and without a chinch.

I can even accept they were unlucky and that with hw&sw problems you don't know when you'll be finished.
I accept all this.

WHAT I DON'T ACCEPT and why I call them fraudolent is that, when I asked for my money back, I was unable to get an answer about that.
I only got their CEO protesting (on this forum, not directly to me!) that I was protesting.

This is unacceptable. The only justification is fraud, in my opinion.

Marco :mad:

Actually I replied to your PM this AM. Let me ask you this. Why do you keep saying you have no contact?! Our office number is posted on our website!

Chris dude, just give the poor guy his money back so that a mod can come and delete this thread and so that Marco can be happy.

-Ruben

Yeah chris do that :)

TechnoHosts.com no more in business?

Originally posted by Max J.
TechnoHosts.com no more in business?

:eek: