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View Full Version : MY SERVER IS DOWN EVERY 15 MINTS AT bocacom


zeko
05-09-2004, 08:23 AM
my server at bocacom and it down every 15 mints and must be reboot. i got this server one months ago.
how can i solve this problem.
:angry:

wheimeng
05-09-2004, 08:28 AM
My car failed to run every 15 minutes and bought it last month. Any idea what's wrong with it? :D

zeko
05-09-2004, 08:32 AM
Originally posted by UltraUnixNET
My car failed to run every 15 minutes and bought it last month. Any idea what's wrong with it? :D
buy a new one:D

Asci
05-09-2004, 08:43 AM
Originally posted by zeko
my server at bocacom and it down every 15 mints and must be reboot. i got this server one months ago.
how can i solve this problem.
:angry:

I'd suggest calmly, kindly and nicely asking bocacom if they can help you out.

CactusCounty
05-09-2004, 08:56 AM
Originally posted by Asci
I'd suggest calmly, kindly and nicely asking bocacom if they can help you out. That would seem to be the logical course of action....

sv1us
05-09-2004, 09:37 AM
Originally posted by zeko
my server at bocacom and it down every 15 mints and must be reboot. i got this server one months ago.
how can i solve this problem.
:angry:

Hello zeko,

I cuurently have 11 servers with BocaCom and 99% of the time I need to reboot or have any downtime is when I have not configured something correctly or crammed 500 sites to a server ;)

I would be more than happy to help you in any way to resolve your problem as I am sure the BocaCom staff and community would be.

-Seth

Mindlash
05-09-2004, 09:40 AM
Zeko,

As you can probably imagine, you've not given anyone enough information here to be able to help you troubleshoot. As someone else mentioned you may want to ask your Datacenter if they can look into the problem for you (nicely) as this isn't what they do. Even though DataCenter's will try and help clients out sometimes, the fact is unless you've purchased a Managed server, you've got to be able to do it yourself, or hire someone that can.

There are plenty of reputable people on these boards, and even on your DataCenter's message board (have you tried posting there?).

What you'll find is that screaming to either us or your DataCenter wont do much good without a thourough list of what's wrong, what happened, and when. Otherwise, as UltraUnix said, it's as if you bought a car, said every 15 minutes it wont run, but give you no indication as to how to shut off, what caused it or anything.

You might also wish to invest in a "HowTo" book for server administration. It's a little obvious that you're new to doing this, and that's ok, we just need to get you caught up on some material.

Recap:
1) Stop crying and be pro-active
2) Contact DataCenter (if you haven't already) and ask for help (nicely)
3) Post question in their DataCenter forum area with details
4) If you can't do it yourself, hire someone who can
5) Read up on basic administration guidelines

TheTrance
05-09-2004, 02:26 PM
check your logs and find out why its dieing first, it could be the OS or the hardware

sv1us
05-09-2004, 03:03 PM
I myself doubt if it has anything to do with hardware and I would update to Fedora which has resolved a few issues I was having with a high volume box.

-Seth

michaelfoo
05-09-2004, 08:28 PM
Ask your server admin to troubleshoot the server. It does not seem like a network issue. Rather, it sounds like the server is not properly managed.

By the way, is the server load high when it goes down?

Rahil
05-09-2004, 08:40 PM
zeko, I really hope you contacted Bocacom before making this thread. If so, what did they say?

2Grumpy
05-10-2004, 12:11 AM
Let me get this straight but you have a dedicated server that's crashing but you don't know why? By this point I'd have some hint at least what's going on.

Do you have kernel logging enabled? If so are you getting logs?

Typically for a bad harddrive you'll see errors in the kernel log about read failure or write failure for sector xxxxxx on /dev/hdxx

Typically for bad ram you'll see things like seg faults or memory errors in your kernel log.

Is your sysload going high right before a crash? What does TOP show? ps -wwwef? ps -wwwaux? netstat -pan? are you doing anything at all to solve your own problem beyond getting pissed and posting here?

I don't know anything about bocacom personally, but if you're gonna bitch and moan at least supply us with some hard facts about your problem, if I had a server crashing every 15 minutes I'd have all sorts of monitors, traps and triggers running on that thing that a data center tech picking his nose within 15 feet of my server would generate an error log.

Steven
05-10-2004, 12:14 AM
it is possible you are compromised and someone is doing the nasty on your box =x