Hi folks. I figure that I'm probably doing something stupid here, so I'll get right to the issue:

I have some webspace for my domain. I'm able to create subdomains, so I've done so, and now I want to create a secondary FTP account specifically for the subdomain. Not a big deal, right? Well, quite simply, it's not working.

All of the main FTP accounts work fine. (username@domain.com, username_logs@domain.com, etc.) I go into cpanel, I create *any* new FTP account, whether restricted to the subdomain or not, and they don't work. Step by step:

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*ftp manager*

*ftp accounts*

*add FTP account*

login: abc
password: xyz
(note: substitutions)

directory: /

*create*

ftp account abc has been created.


I go into any FTP program:

ftp://abc@domain.com

password: xyz

login failed.

Ok...

ftp://main_account@domain.com

password: ***

login success.

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I've also tried any variations I could think of, like ftp://abc.domain.com, or ftp://abc@abc.domain.com. None work.


Seriously, is this a user error? I've tried creating FTP accounts a dozen or so times, some just regular full-access ones, and some pointing to my subdomain, but nothing's working.

Btw, this is the version of cpanel I'm running: 9.2.0-STABLE 25



Am I doing everything properly? Is there anything I can do without bothering my host?

Your on shared account right ? have you tried "ftp.servers's ip address" with subdomain username and pass

Yeah, I'm on a shared account.


Just tried the IP; no luck with secondary accounts, and the main one is still accessible just fine.

Have you figured out this problem??

I am having the same exact thing.

It creates in Cpanel but its like it doesnt complete or something because i cant login with users under a domain either besides the main account.

Please HELP.