Is anyone else having problems with 2Checkout.com?
They have been down for a few hours now and no one is answering our calls!!!!
:(

No, no problem here, even received a payment tonight through them.
I noticed though(heard from my client) that netscape 6.1 can't handle their forms. It keeps returning an error. Finally he signed up using IE.

Just to let you know.

Thanks, it is up and working now. We need to look into the Netscape 6.1 issue, that might be part of the problem.

No, they have been having problems. I have been with them only for about 2 weeks. I brought this to their attention and their reply was that they are working on some browser issue. But unlike you, I am not using Netscape, I am using IE 4.0+

Hi,

Is anybody here having problem with 2checkout.com?

We have not received our payment for the his month

I emailed them several times, but there was no reply.

I also called them several times, but nobody pickups.

any of you having problem receiving payment?

if you're ringing in business hours I'd be concerned, though it may be they're a little overloaded if the gateway is indeed down. As a long time user of Paysystems (Revecom), I've had my fair share of dailing international rates, and arguing my past the front desk to have my call paged right through to J (some of you Revecom users will know which 'J' I mean)

We're slowly moving to a full merchant system - in fact it's been active for close to 6 months. We're just yet to finalize a billing solution in-house... For all their ups and downs revecom's still a good system (and partly to blame for our lack to rush to a new system beacuase of their ease of use :) )

2checkout's gotten a lot of rave reviews these past few months. They may well be growing faster than their plan allowed for...

Greg Moore

Hi,

I am really concerned about our $$$ at 2checkout.com.

I have phoned them several times from morning to evening for several days, but nobody seems to pick up

No replies from email too. we have not received our $$$.

Try calling 2checkout NOW, and you noticed that nobody picks up the phone.

742-852-6567

can somebody in the U.S let me know what is happening to 2checkout.com?

Perhaps they have grown too fast to keep up, or, they are not making enough money and had to get rid of people!
I can never get anyone on the phone. Our 2checkout payment system was up and down about 10 times yesterday. Not to mention the whole “Netscape” debacle. Had a call in the middle of the night last night….a guy trying desperately to buy a hosting plan but couldn’t sign up cause he was using Netscape. Bad.

We did get our last payment deposited to our bank account with no problems. I’m still nervous however.

Jeff Summars
MeGecko.com

what is happening here?
I have $$$ with them, and they have not deposited any $$ to us yet. This is our first time.. we have not received any payment before.

Oh man...

Does anybody else here is having similiar problem?
if u are in the U.S, try calling 742-852-6567

Nobody answers! oh man. my $$$ !

Are you having the money deposited to a bank account, or airmail to you? Just curious.

- Jeff

wire transfer, jeff.

how many times have received wire transfer from them?

I hear reviews saying that their service is good, and that is why I sign up. but it seems I did not receive my $$$.

I am staying outside the U.S.

phew... I am getting nervous here

Do they only work on the 16th and 30th to process payment??
I have emailed them many times, but nobody is replying. Impossible. I emailed them last thursday, and I have received reply yet. the thing that scares me is bnobody is in the OFFICE when i call them since Monday!

oh man... this is terrible.

Did you login and check to see if they show any money going out on the 16th? It says it can take up to 6 "bank days" for an international wire. So...if they wired the money on the 16th, then TODAY would be the 6th bank day (cause of Thanksgiving holiday and the weekends). So it might still be ok.

On the other hand, if you login and there is no money listed under "release date" of the 16th...that's a problem.

I have received a payment from them last month.

Maybe you should send them an email instead of phone. I always get a prompt reply.

Also make sure you have your address correct because mine wasnt the first month and i didnt know until my check did not turn up.

Did you lower the release ammount?
Its at $600 by default - and they wont send it until it gos over this point...

We had a confusing problem yesterday, sent them an e-mail through their "ONLINE" contact us form and had a reply within 12 hours. Other than some down time, we have not had any problems at all, all payments have been transfered in a timely manner. The only thing that I can think of is that you are not in the US and that may make things slower. Are you sending the mail through the contact form on the site where you also put your account number? Hope this helps, Bill

I emailed them many times, and I did not receive any reply.

I will try one more time. I am curious why...

hmm..

2checkout sent me a check for $140.35 even when my release limit was set to $1200, I have emailed them and still havent recieved any reply (this can be due to the downtime we are suffering due to our server move), I will email them again and see if they are willing to cancel the check. The thing is I was going to transfer the amount to a US Bank a/c but they sent the check to the address I listed, which is in India and now I will be charged around $30 to process the check alone. :(

OK,
is their gateway down NOW?

We keep trying and trying but it seems like their purchase page won't show up.
Of course we get emails from people trying to sign up with us, and really, so much for the corporate image :(

Yes, Just checked...It's down for us too. Man...this is getting old.

Originally posted by VarunShoor
2checkout sent me a check for $140.35 even when my release limit was set to $1200,
The release limit is how much they will send you per month max. This is instead of having a hold back fee. So they will send you payment for anything upto that amount everytime. If you have more, then they will hold that till the next payment.

Argh, I've just signed up for 2CheckOut.com, about a few hours before reading this thread, you've all got me worried :(

I've been using them for quite a while, and to begin with they always answered emails very quickly. but I have now been asking them the same question for a month, and have not been answered.

Can someone else answer me these two question :

1. My recurring clients don't seem to be billed until a few days after the date (the date is the 28th, but they have only ever been billed on the 30th, after I write and ask why they weren't billed on the 28th!. So, are they being billed because I sent the email, or do they just get billed a couple of days after the recurring date, or does everyone get their cards billed on the same date? this is a mystery to me.

2. When I receive the email telling me the person has had their card charged, I log in and there is never a balance in my funds. It always seems to be $0. If they are charging on the 30th, is it possible my money is being deposited in my bank account direct on the 30th (the same day) or is this money disappearing somewhere? I haven't had a bank statement yet to see if it's going into the account.

I am becoming a little peeved with their downtime, now I find they are having netscape issues, which is exactly why I left Revecom and paid them $50 for my account.

I thought it might be nice to let you guys know, I sent 2checkout an email at 00.26 this morning, and received a polite reply at 01.35.

Pretty pleasing that someone is answering emails at such an ungodly hour.

Is anyone else still having problem connecting to 2checkout? It's 1st Dec 02.04am and I still can't reach them.

They have been down for most of the evening, and I am now wondering if it's just the route from my ISP, as they told me they can log in to my account no problem.

I am attempting connection from AT&T@Home in Washington State, and they are pinging a 100% packet loss.

Anyone else still having connection probs?

Thanks for pointing me to this message forum, horoscopes2000.

I am part of the tech support team at 2checkout.com, and I'll be monitoring this forum as part of my duties from this point forth (thanks guys :cool: )

A couple of comments.

Packet loss does not necessarily mean that the site you are pinging is 'down'. It could just as well mean that there is a problem at some point, between your ISP and our server. This could be any router. To be more accurate, do a tracert to an address, and you will know exactly where a problem lies.

Our site has grown exponentially over the last 6 months. In this month alone, we have more than tripled our capacity, added more servers and (last night) moved our user database, to ensure that user queries and admin functions would not slow down buyer purchases. Like every business we attempt to make sure we don't disrupt any service.

The issues with browser problems are being repaired. Problems start when an installed patch for 1 browser version counteracts the function of a previously installed patch. (really...is a Microsoft product ever really out of 'beta'?)

Feel free to contact me with your questions.
tom@2checkout.com

I thought I'd just say that I have found Tom to be quite diligent in replying to emails. He's the guys who I mentioned writing at 1am, and he has replied to my questions twice within eight and a half hours.

So it's nice to know we have someone here we can rely on, and who can let 2checkout know if we, their clients, are having problems.

Not only do we have paypaldamon, now we also have 2CheckoutTom!

Hello Tom,

I have a simply question for you.

I have been trying to call 2checkout.com at 740-852-6567 for many many many days, and not a single person picks up the call either on the sales (ext 10) and customer service department (ext 11)

Why there is nobody working at 2checkout.com ?

This is unbelievable.

Yes, you guys who is on this thread can try calling 740-852-6567 to see if anybody pick ups.

I tell u guys, I have been calling for almost 2 weeks, and nobody pickup

Tom, if there is another number than 2checkout.com is using, please let us know.

We need a LIVE support from 2checkout.com

Ha, I can't even submit their contact page after I've filled it out.............it times out! (I'm contacting them because the signup form is constantly timing out and noone can make payments)

:angry:

I've tried to contact you.

I sent you 2 PMs thru this service. You didn't respond to either.
I've responded to every email in support, so obviously none is from you.
There is no information on your Webhosttalk profile that I can counter check against 2checkout accounts, I know because I've tried.
If you've called 2checkout, you haven't left a message/number where you can be reached.
I place my email address on each post, you can easily email me directly there. If you have a problem you'd like to discuss, that is the first step.

Tom

tom@2checkout.com

Nice effort Tom, well done :)

There's no need to respond to that contact form (I sent it in the end), you may as well post here about the time-outs (I know I'm not the only person getting time-outs).

I must admit, HTTPS is a very cpu-intensive process (plus bearing in mind that the whole of 2checkout.com is HTTPS). Plus with all the people who use 2CheckOut, it's going to be quite an overload on a server.

I have simplify as far as this is concerned, but I strongly suggest you consider upgrading your servers or getting more, as it's hard to extend the simplify of all the other 2CheckOut customers when they have paid for a payment service that their customers can't use when the payment form times-out ;)

Other than that, I am very happy with 2CheckOut.com. I trust these time-outs are temporary and will be fixed accordingly.

Thanks, Mart.

I already did respond to your email :cool:

We've revamped the servers, and more than tripled the capacity in the last month alone.
We did move the database for sellers away from the buyers area. That was done just at the end of last week, and there was some scripting problems during the convert.

As I said in the email, your problem is one I can't answer. I've forwarded it on to the Programmers & Troubleshooters.

As soon as I get an answer, I'll let you know.


Tom

tom@2checkout.com

Thanks Tom.

Kristin at 2checkout also guided me in "detail", my problems have now been resolved.

Kudos to 2checkout :beer:

I just started a wish list thread at
http://www.webhostingtalk.com/showthread.php?threadid=27912

I think they are having some overloading problems on their
server(s) I just received an email from them.

QUOTE:
Due to the extreme load on 2Checkout and the bank's systems due to the holiday season, please hold off using the 2Checkout admin area whenever possible during the hours of 11 - 5 EST ( Particularly the issuing of credits ). This will reduce contention for server resources and allow your clients to purchase more effectively.

A new powerful server dedicated to the seller’s admin area is being provisioned and we are just waiting on the SSL cert. We are hopeful that the new sellers server will be in place tomorrow or Wednesday.


Thank You for your Patience and Your Efforts in this regard,

2Checkout.com Inc.

Tom said this has already taken place (about 2 weeks ago) - when did you recieve that e-mail?

The email he received was from about 1 hour after I responded to you.

We can't do things much faster than that, can we?

Tom,

I did not realise you were going to upgrade again - you told me in my e-mail (and I quote):

"I would be surprised if we are anywhere near utilizing more then 65% even at peak periods."

This does not indicate to me that further server upgrades were going to begin. I assumed you had a connection or related problem.

...and then the load went crazy, and we made the decision to immediately add another server.

The information I gave you was correct, Martin. My educated guess is that this is a 'blip' we may be over-reacting to, but it is best to err on the side of having more capacity.


Tom

tom@2checkout.com

Naturally, I agree.

3:38PM GMT 2CheckOut payment system down. 4:04PM GMT, Still down.

I can access 2CheckOut.com.....Are you upgrading the payment servers again? :)

4:10PM - Back up, running Ok :)