I have a server at catalog.com , It server only static content mostly and does about15-20 gb of traffic per month

what happens is that the server keeps going down and each time i am told that it is waiting for Fsck or has gone in kernel panic.
This happens very often so i asked them to find out why.

What they say is that it is because of Plesk 1.31. and i upgrade to plesk 2.0 then it will not happen again

I do not need the newer features psa 2.0 offers at the same time if my box works stable then the upgrade is worth it,

But i cannot digest the argument that it is a plesk problem , when it goes down neither can i use plesk or ping or telnet to the server.

Worst part is their support is not 24x7 i called them up and was not able to get to their dedicated support, i paged them still they took 3 hours to reboot my server.

Imagine this happening every week or 15 days.

Should i upgrade to PLesk 2.0 .
Did any one of you guys have had problems on their plesk boxes which got proper once they were upgraded to Plesk 2.0

Regards

I also have a dedicated server at catalog.com with Plesk 1.3.1 for RedHat 7.x. The system is very lightly used, but there have been very few problems in the last few months (two months uptime now...). I did restart Plesk a few days ago because qmail was taking several seconds for POP3 authentication, but that did not affect anything else.

Earlier this year, though, the server did experience frequent problems that seemed related to Plesk (I don't remember if it was 1.3.1 or an earlier version). It turned out that the system had been hacked... So catalog.com reinstalled RedHat and Plesk and I later disabled telnet and allowed ssh only. No problems since then...

Did they have to reformat your hard disk to reinstall Plesk and RH Os
I mean did u lose your data

Regards

Originally posted by mpkapadia
Did they have to reformat your hard disk to reinstall Plesk and RH Os
I mean did u lose your data

Yes, the drive was reformatted and everything was installed from scratch. The system originally had RH 6.2, and the new installation had RH 7.1... I guess Plesk *was* updated at that time, because there were several problems with getting the users up and running again. The headache would grow exponentially with the number of users you have on the system. :)

You should try http://forum.plesk.com/ ... I'm sure you'll find far more expertise there.

I don't know of anything that would cause plesk to reboot your server.

Are you sure that's what they said? Because it sounds like bologna.

they said my problems are bcos of plesk 1.31 , they asked me to upgrade to psa 2 which ofcourse i would have to pay for,

Then they say it can be because of tomcat that they had installed for me when i took my server, which would be more compatible with psa 2 then 1.31.

since i shifted the java sites to my nt box, i asked them ok remove the tomcat s/w and then lets see box stability.

which has been done now, and working past 2 days,

i will keep you guys updated.

Any keeping the problem aside, is it worth to upgrade to psa 2.
Does it have a 3 tier control panel like Cpanel ,
I did not go for a Cpanel based machine bcos it is not sturdy, and plesk was solid as i had heard on the forums.


Regards,

Ask to talk to Jason Weiser, I hope I spelled that right :) He is their best techie there in my opinion. He should be able to give you a clear answer. Most of there tech's there just blame everything on plesk, we have used plesk for a long time now and it has never sent the kernel into a panic. Please let us know if you have any questions on this.

An Update,

Removal of tomcat did not help
Catalog asked me to upgrade Plesk 2.0 which i did yesterday, Ofcourse i will have to pay for the same,

But again today the server goes offline, They say nothing in logs that suggests what goes wrong,

I am going to ask them to bring up a fresh machine and copy my data to that ,

In fact i asked them to do the same yesterday but they did not do it,

in short the plesk upgrade did not prove useful for making system sturdy, my 200$ are probably down the drain,

Ofcourse my clients are screaming at me as it happens again and again,

I can only pray that it will be proper on the fresh machine,

I m on a 6 months contract with them and just 3 months have passed,
I have this problem from 2 1/2 months, but then the frequency was much lower, once in 25-30 days, which is now almost everyday.

They say there is no hardware fault.

Regards,

All of the techs at catalog.com are pretty proficient.

I can't think of tomcat or plesk causing a server to reboot.

I recently had a power supply go bad that was causing frequent reboots, and the problem was fixed by the catalog.com techs. I'm pretty sure that if it was a power problem that they could diagnose it. It's hard to diagnose a memory/disk drive problem unless you're seeing some types of error messages. But those are the three things that most likely cause reboots.

When your computer reboots are there core files left on your computer? That would be one indicator that it is a softare problem. There could be so many problems, but I doubt that plesk or tomcat could possibly be involved.

I'd be willing to log in and take a look for free if you want (support@bitserve.com).

I'm a catalog.com problem customer, by the way. They probably know me as "that know it all geek".

An Update,

They Gave me a New server (thats what they say) and restored all my data on the new machine,

After that it is working fine for the past 4-5 days now .

So it was really not a plesk problem after all,
I had to spend 200$ for plesk upgrade,
they did not charge me however for putting me on new server,

it could have been a hardware problem but they denied it all the time,

anyway all is back 2 normal now after 3-4 days of nightmare ( i had just about 90% uptime during those days)

Regards

That's great that the problem was resolved. I can imagine that they lost some money there, and aren't happy about it, but hardware messes up, and then hours are spent transfering data to a new server.

That's the benefit of getting dedicated over colocated. You didn't have to pay for it. Well you will in the long run, as well as every other dedicated customer, in the form of monthly fees. But you know what I mean. :)

I doubt they'd be willing to give you a refund on the plesk upgrade. Because they probably actually had to pay for it themselves. But did you ask?

I do not want to ask for the refund now,
It is ok , I will use the newer features psa 2.0 provides

As long as the box works stable now the 200$ will be worth it

Regards