Hi everyone, I've been around wht for a few months, posting here and there. I've recently signed up with Adiungo and decided to write a review. This is my first review so be nice :)

This is based on my experience with their VPSxpert package

First, I messaged their sales department, asking if I could pay monthly with paypal. They responded telling me that I could with the vpsxpert plan. Great. So I send $21 dollars to them along with an email telling them I have payed. They respond back telling me they could not find my account to credit the money to. Then it was discovered I signed up under the wrong part of the site (stupid me). The sales rep said he could just make an account for me if I give him some info (bill/phone number/etc). There were probably about 7 emails passed back and forth, each was answered in a few hours.

A few hours later, I get an email with all the account login details. Everything works, great.

Since this is my first time on a vps and it's mostly for practise before I get my dedicated, I sent out a few newbish support tickets. The first on why I coudln't use pico (turned out it wasn't installed and VI is the default editor) and the second on linking a subdomain with a folder (they tell me to use symoblic links with an example). Each support tick (both 'medium' urgency, was answered in a few hours.

The server is in the UK but I get good speeds nonetheless from US. using wget off one of the mysql.com download mirrors, I got around 500kbs. The mirror was probably not the fastest and I haven't had time yet to run a speed test.

So basically,
Price: Great! $21 for 75gig transfer/5gig hd
Support: Above Satisfactory, my tickets were answered in a few hours, haven't tried their phone number yet
Network: To be tested, should be fine though.

For this price I'm not expecting wonders but after reading about the endless horror stories in this forum, this seems to be pretty good.

I'll keep you guys updated if you wish.

whats their www?

www.adiungo.com

Hi Rahde,

Just to let you know - we do have a US DC; it is probably the case that the UK server was less loaded, so your VPS was added there.

If you wish to be moved to one of our US servers, please just let our support dept. know, and it will be taken care of right away.

Shoey - our site is www.adiungo.com

whats your DC in US?

We're in DPTE - Downtown Phoenix Technology Exchange (phoenix, AZ).

Can you PM me your test IP one of your servers in the UK?

I've PM'd the address to you.

can you pm me also the to test the US server?

I've sent the IP of a server in our US DC.

specials.. any?

I would like to highly reccommend their solutions, I have worked for adiungo on many occasions and can only highly rate there service.

I signed up for a Adiungo VPS approx 23 hours ago after reading positive things about them on WHT. Unfortunately I have not received any configuration/welcome e-mails from them to say that I am set up and where to get started?

I have been e-mailed my order, invoice & payment details by Adiungo and nothing else. I can get into the my.adiungo.com page and see my order and payment details, but nothing else.

I've also submitted a request via the form on their site as well as logged a support ticket about 6 hours ago, all with no result. The Adiungo website says to contact them if your account is not setup with 60 minutes.

Are Adiungo closed on weekends or am I doing something wrong here? If anyone from Adiungo is reading this, please feel free to contact me by PM.

Regards,

Wrexy-AU

Just received a call from Adiungo confirming all my details.

Account is all setup and working now.

WooHoo!:D

Wrexy,

Just to let you know, the reason for the account activation not being automatic was for security reasons.

Because a VPS provides full root access, it would be all too easy for someone who has signed up with a fraudulent card to launch an attack on another network, or send out waves of spam, all while assuming a false identity.

For this reason, we employ our own fraud screening protocols, which go far beyond normal credit card checks - if any of the details provided do not pass these checks, it is our normal procedure to verify the order details by telephone.

I would like to apologize for any inconvenience caused to you, but would point out that it is, ultimately, for the benefit of all customers on our networks.

Edit: I was not implying that you were using fraudulent details, merely that we had to check.

Hi AdH,

No problems and all understood on the procedures. I spoke with Henry on the phone this afternoon and he explained all of this to me. I was quite suprised to get a call from the US to here 'Down Under' for this! I guess that it would've been the middle of the night over there when he called, so I'm more than impressed.

Anyway, it is all setup now. I did request to be placed on a US based server, as the UK is 3/4 of the way around the world for us as far as Internet bandwidth goes. How can I tell if this has been done?

Regards,

Wrexy-AU

You should be able to run a traceroute on the IP address of your VPS (either from your local machines, or from somewhere like DNSstuff.com) - when you do this, it will be apparent whether you are on a server in the UK or the US (from both the time it takes to complete, and the names of the equipment it is hopping on).

We just installed new servers in the US, so you should also have very high performance :)

Regarding getting a call from us - it wouldn't be very nice of us to get you out of bed to verify your account, so i think that's the least we can do!

Yeah, i was also very surprised that you'r really calling around the world (in my case Germany) to verify the order...
i mean calling abroad isn't free and the employee has to be paid too :)

Wrexy,

Just to let you know, your VPS is now on our US servers.

i mean calling abroad isn't free and the employee has to be paid too

BiGWill,

we use VoIP, so the calls aren't too expensive, and we generally get a supporter to make the calls in the middle of the night, when the load is lower, and it's daylight wherever the customer lives!

It actually makes a lot of sense for us to do this - the costs that could be associated with us not verifying a customer even once could be gigantic, if it means any part of the network goes down. We might also get a full abuse@ mailbox if we aren't careful :)

I hope this lets you know why we do it!

IMHO, if all hosts did it this way i think the net would be a better place - though i don't think it would ever be feasible, especially for small hosts with little man (or woman) power. ;)

Thanks AdH...

Much appreciated for the advice and it is reassuring to get a phone call from your host, no matter what time of the day or night it is!

Just on the US hosted VPS now and the speeds are very good here into Australia. From what I can tell (and by the speed I'm getting) I'm guessing that your Control Panel is based in the UK.

I can definitely tell the difference in speed to US sites as opposed to your UK sites, as our Internet traffic to the world generally goes via the US, so although there is only 8 hours time difference between the UK and where I am in Australia, our Internet traffic goes the opposite away around the world covering 3/4's of the earth!

I guess I have to ask if there any plans to locate an Adiungo control panel in the US?

Regards,

Wrexy-AU

Wrexy,

We certainly do - we are currently exploring ways to do this, including balancing the load geographically, but this is not a small task :-) We expect to have a solution impletmented within the month.

You should be aware that the control panel speed has no correlation to the speed of your sites or server; it is hosted on a completely seperate system.

Adiungo is really the best hosting service I've came along in 5 years. 18 minutes of downtime since early March 2004. Any of the hosts wanna beat THAT?

Their custom to call new customers is actually a very good thing, not only for them. In my case (I live in Lithuania) I fully understood the purpose of the call and why my account wasn't setup untill every question wasn't answered.

For wrexy-au - Henry Owens is calling from Ireland (but my mobile phone was showing UK country code), not from USA. :)

Thanxxx, Henry! For everything (especially for THAT - you know what I mean)!

Originally posted by nikki6
Adiungo is really the best hosting service I've came along in 5 years. 18 minutes of downtime since early March 2004. Any of the hosts wanna beat THAT? :)
...
Thanxxx, Henry! For everything (especially for THAT - you know what I mean)!

Hmm...what would "THAT" happen to be?

18 minutes of downtown in 3 months isn't the most impressive. (nothing against the Adiungo guys, but you can't evaluate service quality in only three months).

Peter

Sounds great, might have to try them out :)

Originally posted by ckpeter
Hmm...what would "THAT" happen to be?

Oh, yeah... They simply bribed me to write all these things about them... ;)

18 minutes of downtown in 3 months isn't the most impressive. (nothing against the Adiungo guys, but you can't evaluate service quality in only three months).

Well, I mostly agree with you, Peter. Except that this company is like heavens for me after what I've experienced with my previous hosting provider...

Originally posted by nikki6
Oh, yeah... They simply bribed me to write all these things about them... ;)



Well, I mostly agree with you, Peter. Except that this company is like heavens for me after what I've experienced with my previous hosting provider...

Well, I see. I kind of guess that they paid you something to write about them. Can't really figure out what else "THAT" could be.

Nothing wrong with comparing your old bad host with them. I just wanted to make sure that you are comparing them with a bad host (otherwise there are plenty of good hosts around who can beat that uptime). In fact, I am quite interested in their service myself - except for the bribery part.

Again, nothing against the Adiungo guys, but just wanted to make sure I understand the context of your comment.

Peter

Peter... Do you know know something about humour-thing? What kind of bribery do you expect from hosting company to the poor kid like me? Common...

Nothing against you, but the remark about bribery was pure HUMOUR and is marked as such with " ;) " .

Hope all is clear now.

Arunas

their control panel has problems.
and support not fast.

i guess thats worth for what you pay

Originally posted by newk
their control panel has problems.


Can you please be more precise here? I use it w/o any problems. BTW, if you order VPS you're supposed to be advanced enough to do some shell programming yourself, not rely 100% on the CP, buggy or otherwise.

just for info:
i have two accounts in them
first account setup last april 1 - everytings ok because
i setup everything before the cp upgrade.

2nd account: May 20
cp is already upgraded

everthing i listed below not working
namely:
*cannot delete domain
* cannot edit hostname
*cannot change defaukt hostname
* cannot create my own SSL certificate

thats why i ordered the cheapest plan from them for me to test
and learn.

im asking them for the path of the above configs
so that i can edit them manually but the support
not that fast 1 day. i can accept that since
i pay the cheapest plan.

ok try this at your cp:
try generating your own SSL certificate other than the default.
you cant update the SSL certificate. you cant view the private keys in your control panel.

you cant change default hostname or domain.

Before they upgrade their control panel everythings working fine and i have no complain.

all i ask is to tell the customers that their control panel
is buggy and update on the status. 2 days already still
i cant use the 2nd account due to the above problems.

Newk,

It seems that during the recent upgrade, SW Soft (control panel manufacturers) changed certain features - these are not bugs, but are by design, to ensure higher security and performance in the system.

To give you an example - the issue you have mentioned with the 'default domain' is intentional - if the default domain is changed (please be aware when i refer to 'default domain', i mean the domain that the system uses to find your VPS) then the system will be unable to find it, and it can cause errors in the CP. This is actually a bug fix, rather than a bug in itself - it should not have been possible in the first place.

Regarding the slow support - i did look into this for you, and discovered that the support techs on at the time you created the tickets on this situation were not clear on the issue, so called the support manager in. As it was 6am on Saturday, it took a little more time to reply since the manager was at home - our ticket system shows about 90 minutes. I apologize for the delay; the support techs were following procedure.

I hope this will provide clarity on the situation - we are also looking into whether we can 'roll back' the features on the control panel for you, but at this point we are not sure if that will be possible.

I forgot to mention earlier - we have never 'bribed', paid or otherwise encouraged any customer or user to say things about us - i think Nikki6's comments were intended to be humorous.

Just wanted to clear that up :)

as of now...
i cant edit/delete hostnames and i cant add new site.

any adiungo users here who have the same problem with me?

Well its confirmed! the problems i mentioned is definitely a BUG.

what saddens me is adiungo told me its INTENTIONAL.
as ive been saying... adiungo please be honest with your customers,

if its a bug, tell us its a bug.
if you still dont know, tell us were investigating..
dont tell your customer its Intentional. ok?
because what youll be saying will reflect to your company.
we can understand everything if youll just be honest.

an update: 06/05/2004
my account is now working even if theres a bug in the virtozo.
i generate ssl manually and what i want to happen is done via their tech. too bad it only happens after 13days.

should i get another account with adiungo?
as of now not yet, until the bug is fixed.
because deleting domains to contact their domain is just to hassle for me.

Newk,

Please see the thread on this bug -

http://www.webhostingtalk.com/showthread.phps=&threadid=275155.

SW Soft developers give clarification on the situation there.

As you will see, we were originally told it was intentional by SW Soft - since they make the control panel, and release the updates, it would be natural to believe them, and communicate their response to you.

We were not dishonest, nor did we attempt to mislead you - as you mentioned, it would not be in our interests to do this, since we do not make the control panel ourselves.

Thanks for your comments.

Henry, the link you've provided doesn't work... :(

Can you please kindly check it? Thank you!

Hmmm,

Sorry about that - i'll try again:

http://www.webhostingtalk.com/showthread.php?threadid=275155

The thread is entitled 'Virtuoso latest version has bugs' in the technical and security forums if the link still isn't functioning.

Thanks for the note Nikki6 :-)

looks like it works this time ;-)

AdH,

I signed up for a Adiungo VPS yesterday (invoice #11256 dated 13-Jul-2004). Unfortunately I have not received any configuration/welcome e-mails from them.

I have been e-mailed my order, invoice & payment details by Adiungo and nothing else. I can get into the my.adiungo.com page and see my order and payment details, but nothing else. Also I have no reply from Adiungo support team (I sent request yesterday) :(.

I carefully red previous posts and now I know that you should check if everything is ok and probably call me for confirmation of my CC/ registration detais. But I also didn't receive any calls from Adiungo. I called to you office many times but line is busy allways. I am living in Russia and my local time +5:00 GMT.

Please can you process my order asap? I am really need it.

Kostya, welcome to WHT!!!

If you can log to your controlpanel at my.adiungo.com, you can start adding your domains and making all other things necessary to run a website (like creating mail/ftp accounts and uploading the files). In any case you can log via SSH and look what's wrong with your setup...

Has your credit card been charged?

Please PM me for my email address if you need personal assistance from one helluva happy Adiungo customer. You can write in Russian (latinica only, please); I hope I still can remember how to use it properly after 2 years in Soviet Army :)

Kostya,

I took a look through yesterday's order processing logs, and i see that an order was processed by our billing dept. for a customer in Russia - quite possibly you.

This order was was processed more than 24 hours ago, so if you are still experiencing issues, please PM me your account details and i will investigate further.

I have logged into the customer CP and all tabs, settings etc. seem to be visible.

Thanks.

Hi! Thanks! Everything is working now!
But in case of any questions I will ask you again :)