On their forum Patrick of Reflexhost says this on the question if they will terminate their business:


Yes.

Server services have been canceled and will cease operation at anytime.


Confirmation on their forum (http://board.reflexhost.net/cgi-bin/ikonboard.cgi?s=3bf830b81597ffff;act=ST;f=2;t=2)

Im negotiating with them just now, i may be taking over the server, if pegasus let me.

Interesting...

SplashFlex Hosting.

Lol. :D

How did you get in contact with them? They are not replying to any of our emails or ICQ's ?

Originally posted by TotalHst
How did you get in contact with them? They are not replying to any of our emails or ICQ's ?

That's what I'm curious about too. I know they're both on Nac.net ... maybe that has something to do with it? (probably not)

Ive known the owners for a while now, i spoke to them on icq. Its almost certain that ill be taking over, but it depends on pegasus because Reflex Host had already asked to cancel the server.

Wow.. .already canceling the server? Meaning they were just going to shut the server down without any official notice to customers at all?

Awesome way to treat customers.

My name is patrick. I work, or worked at reflexhost.

This is basicly what happend.

There are 3 people that work at reflexhost. Fred, Matt, and myself.

Matt resigned for unrelated reasons, and then shortly thereafter fred left.

This was interesting. Im in no way savy in buisness/financial dealings. Im just the tech guy. So basicly im the only person left. Fred said he emailed everyone about the server closing yesterday. And im reletively out of the loop, so i dont know if it was done or not.

What im trying to do now, since i cannot maintain the server myself, is hand it off to splash host. Im really trying to get things sorted, im getting emails about lawsuits and emails about whats going on and its a little overwhelming.

They have just flat out stopped answering emails, and this has all kind of fell on my lap.

Im trying to get it sorted so everything just doesnt go boom at once. Thats including moving the server to splash host control.

If you have any questions, ill try to answer them.

How soon is/was the server expected to be shut-down when you canceled it?

the contract cancelation is going to be stopped tomorrow, and hopefully transferred to splashhost.

If for some reason it cant, then i dont know. I cant afford to run it by myself, so it looks like something would have to be done.

I will be more than happy to let spalshost take it over. Just let splashhost ask me. :)

Just to point out..


See how good we are as a group? everyone on the board! This company and all the people they hosted would have been turned off had it not been for WHT. Good luck Splash with the new accounts.

Not bad ;)

-- Brad

obviously you can choose to use splash or find a different host.

im sure splash will offer some incentive to the former though.

To reflexhost and all current reflexhost customers,

I am sad to hear the situation, particularly the customers ... How can you expect the customer to find a host in just one night? I am more than willing to help the customers in anyway I can. I am not offering hosting (although we can talk about it), but if you just want to store your files on my server until you find a new host, please contact me. I hope somebody else will offer similar help. Save your data while you can ...

To reflexhost, isn't there anything you can do besides cancelling your server? :(

cheers,
:beer:

I am just wondering what would be the reason for reflexhost shut down?

Maybe we can learn from this.

Anyone know how many clients reflexhost has?

In response to dektong:
Unfortunately i dont have control over the server. If i could afford to run it for a few months i would do that in a heartbeat, but ive been left in an awkward situation.


In reponse to muppie:
Reason for shut down, was person who paid for server backed out of partnership as did the person who handles buisness aspect of the service.

tecton,

the server costs is only $129/mo

Heck, I can help you pay for that or part of it (no promise)... There has something else that you can do other than just closing it down, I hope... The server you have includes 100GB of bandwith and believe me it's a good deal. I am more than willing to help your situation, in anyway I can ...

cheers,
:beer:

Thats really what i am trying to accomplish. I want to try to get everyone who wants it hosting somewhere else before we shut down completely.

Im trying, but its a bit overwhelming and diffucult for one person to do overnight. Hopefully it will work out.

dektong, if the contract transfer doesnt work out, i might take you up on your offer at least for a month or so to let everyone move out.

Id like to keep it going, however i dont know if i have the time and resources to keep it running myself.

I am not sure how many customers you have, but selling your customer base to whomever take over for your server cost ($129/mo ... and it's a good deal since it includes 100GB bandwith) is way too cheap, IMHO ... I am not sure which host is going to end up getting your server, but I feel troubled seeing things like this happen ...

cheers,
:beer:

Originally posted by JayC
I don't know anything other than what's posted here, but it doesn't sound like Reflexhost is "cancelling their server." It sounds like Pegasus told Reflex that the, Pegasus, were going to shut it down -- presumably that means that Pegasus hasn't been paid. It sound as if they're willing to work out the transfer of ownership, so they should be applauded for that. Sounds like things should work out.

Yes, they are CANECELING their server. And I believe they are paid to date.

Jay, would it be possible to transfer the contract and payment stuff over to me without having to wipe the server?

tecton, I think you are one of the owners ... If the other owners left, then you should have the decision making position now ... How come the others can just cancel it without your approval? This is (I am sorry) why people need to sit down and talk about their business plans/responsibilities and what not.

cheers,
:beer:

Yes..

Originally posted by jayglate


Yes, they are CANECELING their server. And I believe they are paid to date. So I shouldn't go around presuming! I'm editing out my previous post, to avoid starting any rumors.

In case the deal with SplashHost fails, i'd be interested in taking it over.

I am also willing to pay part or even the entire monthly fee if necessary. This way Reflex Host may stay afloat or at their least clients will have time to move their sites and not have to worry about getting shutdown tomorrow. I hate to see hosts go out like this and I know how much stress it causes the clients. Please contact me with the information below. Maybe dektong, me and the remaining person can get together in a chat room and discuss the future of Relflex Host.

Email: ceo@totalhost.cc
ICQ:1347460226
AIM: TotalHst2000

Thank You

If the customer base is any size at all anyone would/should be GLAD to take over the payment of that server, that's a woefully CHEAP price to gain new customers, plus the server itself sounds like a pretty decent deal even if it were empty! (setup fee is paid already).

Heck Tecton you oughta call as the defacto owner of ReflexHost put a stop to the cancel and auction off the server and the customers willing to stay and at least make some pocket lint for yourself.

I know I'd be willing to pay a few bucks beyond the server costs if there's just 4 or 5 customers staying for the transition, plus the domain and web site is worth something.

Of course everyone is willing to hop all over this deal like a lion on a 3 legged gazelle!

Hmmm, well, I'm not certain as to who exactly is in charge of the server *now*, but it seems there are two people who members should email directly if you are interested. Either jayglate or tecton (or both).

I will give you a new name, identity, new life everything, you can choose between mexico or afghanistan :D

I think its good to see the amount of responses offering to help - it is very kind of you to offer this. However, afaik, ReflexHost was primarily shut down due to management conflicts, which is one of the reasons I resigned.

I'm totally confused and wondering if Reflexhost is a reseller of Pegasus? I appreciate some answer for this, please. :)

Reflexhost is not a reseller of pegasus. Not in the traditional sense at least. ReflexHost runs their own web hosting business. They rent a server and the network from Pegasus. They are responsible for the smooth running of the server, not Pegasus. They can move their server to other data center if they deem it neccessary. They can install anything on the server if they want (as long as it doesn't blow up the server coz then Pegasus will get mad).

In a general sense, indirectly RH helps Pegasus earning their revenue by paying Pegasus for the bandwidth and server rent, and making use of the bandwidth to earn extra revenue. However, in a specific web hosting definition, RH is not a reseller.

Originally posted by muppie
Reflexhost is not a reseller of pegasus. Not in the traditional sense at least. ReflexHost runs their own web hosting business. They rent a server and the network from Pegasus. They are responsible for the smooth running of the server, not Pegasus. They can move their server to other data center if they deem it neccessary. They can install anything on the server if they want (as long as it doesn't blow up the server coz then Pegasus will get mad).

In a general sense, indirectly RH helps Pegasus earning their revenue by paying Pegasus for the bandwidth and server rent, and making use of the bandwidth to earn extra revenue. However, in a specific web hosting definition, RH is not a reseller.

Still a bit confused, how can ReflexHost be hold responsible for the smooth running of the server if they can't even "see and touch" the server itself. According to my clueless mind, the server is located at Pegasus, right?

But thanks anyway for the rather useful explanation.

The transfer of reflex host to Splash Host is still going ahead as planned, we will be contacting Ed from pegasus today to get what ever needs to be done done.

Originally posted by Quill


Still a bit confused, how can ReflexHost be hold responsible for the smooth running of the server if they can't even "see and touch" the server itself. According to my clueless mind, the server is located at Pegasus, right?

But thanks anyway for the rather useful explanation.

Well put it this way, ReflexHost has full control of the server. They can reboot it, they can kill any processes, they have root access. They have to set up any back up system, add / remove account, police any abuse on the servers, monitor disk capacity, memory usage, watch out for runaway process, etc.

If there is problem, they will have to fix it. About the only time Pegasus is involved is when they need manual reboot. That's as far as I know.

I understand your confusion, and to be honest I would say it's rather philosophical as to whether RH is a reseller or not.

However, RH doesn't fall into the strictest sense of reseller, and more towards a true hosting company.

You may also wonder if Pegasus is really a network provider because they in turn rent racks from another data center / noc.... so You can say Pegasus is just a reseller too

Quill, here is a little diagram that might help you understand this better...


+---------------------------- NAC.net
| 1. data center: controls the network and provides the environment to connect servers to the internet.
| NAC also acts as a provider and webhost, see below.
+------------------- Pegasus
| 2. provider: maintaines servers (dedicated/co-located) that are located in NAC by
| setting up, upgrading hardware, performing reboots, etc.
| provide minimal support for technical issues that arise with the server.
| Pegasus also acts as a webhost... see below.
+------ Reflexhost
| 3. webhost: maintaines server by monitoring resources, upgrading software/programs,
| monitoring services such as webserver, mailserver, ftpserver, etc.
| creates, edits, deletes accounts on the server.. repairs technical issues.
| provides support to all their resellers and virtual clients.
+--- Some-host.com
| 4. reseller: resells plans or space provided by Reflexhost.
| provides sales and technical support to their own clients.
| will have to turn to Reflexhost at times for support also if added services/modules/whatever
| need to be installed on the server for a clients site.
+----------------------------------------------------------there is alot more to each of these as in the functions they perform, and some functions vary depending on the company. basically most hosts that are small-medium in size will be where Reflexhost is. those that are a little larger will be where Pegasus is. those that are the top dogs are at the level NAC is at.

everyone feel free to correct me if i made any mistakes with this diagram :D

Very true clear and concise :)

Originally posted by dektong
tecton,

the server costs is only $129/mo

Heck, I can help you pay for that or part of it (no promise)... There has something else that you can do other than just closing it down, I hope... The server you have includes 100GB of bandwith and believe me it's a good deal. I am more than willing to help your situation, in anyway I can ...

cheers,
:beer:

Likewise, my company is here to assist in storing files of the unfortunate customers of Reflexhost and/or providing temporary or permenant hosting.

Feel free to ICQ me at 119743752 or via email to reflexcustomers@thevsp.com.

The reflexhost server is NOT being shutdown. Splashhost will be taking over the contract normal operations of the server will continue as normal of course with better support from what I hear about splashhost.

to muppie and dahlia, thanks a bunch for clear things up for me. :)