I am trying to finish up all the policies for my company. We have been in business for 6 months but had to change everything since we started to go though a rough time because we were charging a little too little for hosting. Now we are finishing a new site and have new plans available but I am still trying to fix our TOS etc. One of the things that I am stuck on is the money back guarantee. We have always offered a 14 days money back but are going to change to 30 days. Now my question is... When a person cancel before the 30 days do you give them all their money back including setup fees or do you just give them the monthly fee and keep the setup fee?

For legal reasons we require all clients sign a 3-month minimum contract, but an annual requirement is in the works. No money-back guarantee yet, but once we get the legal stuff done, I hope we can offer one.

We don't charge a setup fee so that's not an issue.

We'll refund the monthly fee. Domain registration fees are non refundable since the domain is owned by the customer whether they stay or not.

Shell - What kind of "legal reasons"?