I am in need of a php help desk script being written, it will need to have the following features:

User area
>
> * Multiple Language Support
> * Quick User Signup
> * File Attachments from web based form
> * Ability to assign a priority for the request
> * View support request history
> * Submission Tracking without logging in (via submission key)
> * Unlimited number of users.
> * Flood Prevention for incoming emails, this only allows a user to
> submit a request every x seconds.
> * Searchable Knowledge Base (managed by staff members)
>
> Staff area
>
> * Performance Tracking, staff members can view the % of calls they
> have closed
> * Rating Performance, users can rate how helpful a staff member was
> allowing satisfaction reporting in the administration
> * Private Staff notes can be set on help desk requests, so that
> users cannot view them
> * Assign requests to other departments or staff members
> * Staff Members can view/attach files when responding to user
> requests.
> * Easy call display, showing Emergency, new and open requests
> * Predefined response templates
> * Knowledge Base management
> * Ticket notifications
> ticket locking so that when a member of staff is responding to a
> request another member cant respond.
>
> Admin area:
> * Change layout via the template editor
> * User Management, including the ability to create user accounts
> * Manage Staff, view staff members performance and response time
> * Ticket Overview
> * Create an unlimited number of support categories
> * Ban email addresses (bannin an email address will remove its
> ability to email submissions)
> * Manage software configuration, many options.
> * E-mail All Users
> * E-mail All Staff Members
> * Search Customers
> * View online/active staff members
> * Customize the whole design via the templates very easily
> * Edit the email response templates

Also it will need to be fully documented.

Please contact me by msn @ xylohosting@hotmail.com
aim @ xylohstng
or by email @ james@xylohosting.co.uk

James

Though it is CGI based, not PHP. PerlDesk offers most if not all your requesting. Check it out at www.perldesk.com It is pretty much the industry standard for hosting related helpdesk.

We are not loooking to buy a current script we want a custom script in PHP that we can resell

Greetings,

Could you specify your budget for this project?

Thank you,

S. Faruque

Please contact me for more details on this project

you are offline on msn?

S. Faruque

Shouldn't this be in a differnet forum? "Employment Offers and Requests"?

When I tried emailing you at xylohosting@hotmail.com I got this from hotmail:
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed: xylohosting@hotmail.com

Please PM or email (chris [at] e-tech-solution.com) me more details (such as your budget)...

Hi,

We would be interested in doing this project. Please contact us at script@script2please.com for the same.

You can visit us at http://www.script2please.com/

Regards
Abhishek