What information do you store on your customers, and do you record if an account has being suspened before or if an accound has being warned.

Name, Address, Phone number, Credit Card information if applicable, Domain Name, Email, off-server email. I do not store data about late payments or suspension. If they are return-violators you will remember them ......

Being located in Canada (specifically Alberta) we must advise clients what information we are keeping stored on them and must ensure their information is kept in a secure location. It is the law here. We do not store credit card information as all payments are handled by online processors.

So we keep basic information such as name, address, phone number, contact email addresses. Late payment or suspensions have been rare for us in the last 2 years (we admit to being lucky) and in the cases where people were late paying, they were eventually suspended/cancelled by us for non-payment.

Originally posted by iTec Hosts
Being located in Canada (specifically Alberta) we must advise clients what information we are keeping stored on them and must ensure their information is kept in a secure location. It is the law here. We do not store credit card information as all payments are handled by online processors.

So we keep basic information such as name, address, phone number, contact email addresses. Late payment or suspensions have been rare for us in the last 2 years (we admit to being lucky) and in the cases where people were late paying, they were eventually suspended/cancelled by us for non-payment.

Glen,

I'm in a similar scenario. I'm looking to run a shopping cart app in a shared environment (first mistake) and the information I'm storing (name, address, CC #) would definitely not be secured.

Do you know of a cost effective way of doing this? How are you guys working with this (e.g. firewalls, etc.)? With the new privacy laws in Canada, there is great potential to get into some problems if their information isn't being stored

we keep track of most anything.... every account has contact info, payment dates/times/amounts/expiration, notes for every time we are in contact with the customer.

all actually billing information is stored on other clustered servers which are heavily protected :)

We keep track of just about everything as well. No such thing as too much information.

Not just their personal info... make sure you jot down their ip when they order. If a client fault occurs, you know what the ip is to report.

Scripts that have this built in include modernbill, whmautoiplot, clientexec, perlbill. Hope I was of to your help

Make sure you keep extensive and accurate records for your customers. It makes things a lot easier when you run into problems whether it is technical or accounting issues.