What would you do??
as of today 11/12/01 8pm. Still no Dedicated server.

All I want is the truth... a week.. two weeks...a month..

I just need to know because I already stopped my other dedicated server(period ended 11-1-01).. and have all my sites down. (Old host *schmolie/advantagecom* stop dedicated services-Only colocated or virtual service now)

-------------------------------------------------
=======
10/26/01
======
Joe G,
Your ticket has been completed. Reference Number:100xxxxxxxx

The turn around time is approx 3 days. You can use your domain as the name of the servers.

Thanks for using the Liquid Web Inc Help Desk
Let us know if we can be of any further assistance.

This was in regard to your ticket:
>dedicated server setup

thanks,
Ross

======
11/02/01
======
-------------------------------------
Liquid Web Inc. Billing Invoice
-------------------------------------

Account Number: 3XXXX
Name : Joe G
Domain : xxxx***********
Payment Cycle : monthly
Payment Method: credit_card
Date : 11/02/01

Charge for 1 DS1.1 Account(s): 250.00
Other charges per month: 0.00
---------------------------------------------
Total charges per month: 250.00

======
11/03/01
======
Joe G,
Your ticket has been completed. Reference Number:100xxxxxxxx

Your dedicated server will be ready within 1-2 days.

Thanks for using the Liquid Web Inc Help Desk
Let us know if we can be of any further assistance.

This was in regard to your ticket:
>dedicated server

thanks,
Ross

======
11/08/01
======
Currently your server is being built. I wqould estimate around tommorow evening it will be up. I apologize for the delay.

Sincerely,

--
Ross Smith
Sales/System Administrator
Liquid Web Inc. - Web Hosting Services

---------------------------------

I have a Pro account with LiquidWeb with no problems GREAT service.

I Just dont understand why the delay in setting up a dedicated server.


aaarrrrrrrrrr!!!


-jg

Geez ... and people complaint about Burst being several days late :eek: You obviously is very patient ... if I were you, I will look for somebody else ...

cheers,
:beer:

I totally agree with Dektong:
when you read their replies and the replies dates, there's obviously something very wrong going on.

Did you call them and discussed your options?

It is very sad in this industry that these companies can not give a better support to their customers. It seems that the managers of these companies can only "talk" to computers and not humans...... imagine how succesfull they could be if they could do both.

As for my advice... keep calling/e-mailing them until they deliver or try another one with hopefully more success.

Anton

I wish to apologize for the delay in getting your server up. I am currently aware of the complications at hand and can assure you they have been resolved as of now and your server will be up as soon as possible. The ETA is within 24 hours. I sincerely apologize for the inconvenience this has caused and will credit your account for 15 days free service. If there are any delays, or complications with your server, I will notify you as soon as I recieve notification of the issue. Once again, I sincerely apologize for this matter. If there is anything I can do for you, please contact me. My ext. is 225, and my email is ross@liquidweb.com.

well
atleast he isnit blaming the customer
or anything like that

Originally posted by node9
well
atleast he isnit blaming the customer
or anything like that

yeah, i also liked that very much. ;)

i know the people never accept there mistake. they suck. :mad:

======
11/13/01
======

Sir,

I apologize for the delay. I assure you your server will be up within the next 24 hours. If there are any more complications what so ever, I will contact you immediatly upon recieving notice. I do sincerely apologize for the matter, and will do everything in my power to have your server up within 24 hours.

Sincerely,

--
Ross Smith
Sales/System Administrator
Liquid Web Inc. - Web Hosting Services




======
11/14/01 3:47pm
======
Sir,

This is an update to let you know your server has been completed and will be finished sometime this evening.

Sincerely,

--
Ross Smith
Sales/System Administrator
Liquid Web Inc. - Web Hosting Services

======
11/15/01 6pm
======
Dedicated server status!

No
Notta
Nix
Neg
Naught
nothing
zero
nil
zilch
zip

======
11/16/01
======
Server went online, BUT
- no cpanel lic.
- no web host manager
- cant telnet
- cron error emails
-----------------------------------------------------

======
11/20/01
======
Still No Fix!

I give UP!!!!

I believe I've been fair. I know there may always be a problem here and there, but I think its time to move on....
As I believe they do NOT want my business.

Wanted: dedicated server with options as per liquidweb.
with block 32 Ip's.

What IP did they give you for your server?


Sean R.
BurstNET
System Administration

Well after WAITING so long for LiquidWeb to TRY and setup a Dedicated server THAT I PAID for. I told them to stop service and credit my credit card .

Here Is their reply (fastest reply ever..a few hours later)
-------------------------------------------------
======
11/20/01
======
Sir,

Your account has been terminated has requested. However, there is no 30 day refund for dedicated servers, and there are no exceptions to this policy. Please read http://www.liquidweb.com/contract.html

Thank You
--
Ross Smith
Sales/System Administrator
Liquid Web Inc. - Web Hosting Services

Contact Information:
Phone:
Outside US: 517-393-3750 (ext. 225)
US (800): 1-800-580-4985 (ext. 225
Fax: 517-393-5131
Email: ross@liquidweb.com

------------------------------------------

Scammers??
Server took 12 days to go live. BUT I cant/couldnt do anything with it.
NO Cpanel = It had a invalid License
No Web Host Manager = Same problem
No Telnet access
Cron Errors = I dont know why( liquidweb doesnt either )

I sent in a ticket about the Cron Daemon errors:

From: <mterry@liquidweb.com>
To: "signguy" <signguy@........org>
Sent: Saturday, November 17, 2001 4:12 PM
Subject: Re: cron error??? (ticket Completed)



What kernel version are you running?

Matt


On Sat, Nov 17, 2001 at 03:49:41PM -0500, signguy wrote:
So these 2 emails EVERY Hour is normal?

==== MESSAGE 1 ========
----- Original Message -----
From: "Cron Daemon"
To:
Sent: Saturday, November 17, 2001 1:58 AM
Subject: Cron
/usr/local/bandmin/bandmin


/lib/modules/2.4.2-2/kernel/net/ipv4/netfilter/ip_tables.o:
init_module:
Device or resource busy
/lib/modules/2.4.2-2/kernel/net/ipv4/netfilter/ip_tables.o: insmod
/lib/modules/2.4.2-2/kernel/net/ipv4/netfilter/ip_tables.o failed
/lib/modules/2.4.2-2/kernel/net/ipv4/netfilter/ip_tables.o: insmod
ip_tables failed
iptables v1.2.4: can't initialize iptables table `filter': iptables
who?
(do you need to insmod?)
Perhaps iptables or your kernel needs to be upgraded.
/lib/modules/2.4.2-2/kernel/net/ipv4/netfilter/ip_tables.o:
init_module:
Device or resource busy
/lib/modules/2.4.2-2/kernel/net/ipv4/netfilter/ip_tables.o: insmod
/lib/modules/2.4.2-2/kernel/net/ipv4/netfilter/ip_tables.o failed
/lib/modules/2.4.2-2/kernel/net/ipv4/netfilter/ip_tables.o: insmod
ip_tables failed
Hint: insmod errors can be caused by incorrect module parameters,
including invalid IO or IRQ parameters
iptables v1.2.4: can't initialize iptables table `filter': iptables
who?
(do you need to insmod?)
Perhaps iptables or your kernel needs to be upgraded.

==============================

==== MESSAGE 2 ========

----- Original Message -----
From: "Cron Daemon"
To: <
Sent: Saturday, November 17, 2001 2:05 AM
Subject: Cron /scripts/burstcron


eggdrop: no process killed
tail: no process killed
Shutting down antirelayd: [ OK ]
Starting antirelayd: [ OK ]
Ftp Password Files synced

---------------------------------------------------------
:angry:

AND LIQUIDWEB SAYS NO REFUND!!!!!!

for services they COULD not and DID not do!



:angry:

If you paid with a credit card, dispute the charge through your bank, or chargeback the amount you paid.

Thats disgrace. I would do a chargeback immediately, if anything they should be compensating you.

>no exceptions to this policy.

There are always exceptions. Tell them they haven't provided the service they advertised, and your lawyer will find an exception.

I doubt they will credit him sounds like they need the revenue to keep their business running and to hire someone who knows what they are doing.

Originally posted by MattF
your lawyer will find an exception.

:D very true :)

If you did not get the service you ordered, you can dispute the charges on your Credit Card. Do this when you receive your statement with the charges on it. Provide the CC company with all the correspondence you have (e-mails, forms, time of phone calls etc.) Document your case as good as you can.

You might also want to consider filing a complaint with the Better Business Bureau in your state.

I also considered once signing up with LiquidWeb. I called them and asked for a money back guarantee period. They said they would give me that for 15 days. They did not sound very professional, nor their website, so I did not use their services.

Good luck

Anton

rm -rf /sbin/iptables


Sean R.
BurstNET

NO TELNET access!!!!


now they want 50.00 to update kernel.

==========================
----- Original Message -----
From: "Daniel R . Kilbourne" <dan@liquidweb.com>
To:
Sent: Wednesday, November 21, 2001 1:02 PM
Subject: Kernel Problems with your Dedicated Server


> Hello,
> I am writing you to let you know that there are security problems with the kernel version that your dedicated server with Liquid Web is running. We recommend updating to the newest available kernel version. If you would like me to perform this for you, please let me know. There will be a $50 charge for kernel upgrades. If you have any questions/concerns feel free to email me. Thank you.
> --
> --------------------------------
> Daniel R. Kilbourne
> dan@liquidweb.com
> Liquid Web Support
> ________________________________
>

==================

:angry: :confused: :angry:

Hi SignGuy007,

Err... is this a joke or what?

Ask for money again without refunding the money that you have paid for not getting the service :eek:

I hope your issue will be resolved soon and thanks for letting me/us know about your case :)

Regards,
Choon

<< NO TELNET access!!!! >>

Try SSH...
Or was that not installed either...

SSH is installed by default, instead of telnet, by Red Hat 7.1 installs...

Sean R.
BurstNET

Yes.. That works.

LIQUIDWEB said they could upgrage kernel for only $50.00, a break since others charge $300.00.

I would think that as this server was just put online it would have the UP TO DATE software installed!


Think THEY need cash!!!??

Look what I found on the LiquidWeb site:

"Customer service is a key element in the satisfaction of our clients, as we continue to go well beyond the expected when it comes to meeting the needs of our customers. First in having a knowledgable and well trained staff, second in ensuring that they are easily accessible when needed."

Well... they did go beyond the expected :D

Anton

Well if you don't know how to upgrade the kernel, $50 for someone who does know how to upgrade it doesn't seem like a lot to me.

I'd be willing to pay $50 to have the kernel upgraded on my machines just to ensure that it was going to save me the hassle.

Lets review shall we?

1) Server went online, BUT
- no cpanel lic.
- no web host manager
- cant telnet
- cron error emails

2) No refund for something you paid for and never got?
There is no 30 day refund for dedicated servers, and there are no exceptions to this policy. ? :eek:

3) They will upgrage kernel for only $50.00. Only $50?

Is this a joke or what? :eek:

I don't mean to come down too harsh on LiquidWeb, because sometimes things just don't go as planned.

But, gosh!!

At least they could say "sorry, we are having problems setting up your server and will have it fixed at this time ..bla bla bla... or something. Rather than, "it's going to be up in 24 hours"...and 48 hours later still no server (or a server with nothing installed :eek3: )

*cough chargeback :smokin:

+++UPDATE++++

- Cpanel
- Web Host manager
were loaded 11/16

- telnet
- ssh
loaded 11/21 in the am

11/21 sometime in the pm server went down.

and its still down 8hrs later...


....I think Im going to look into VDI for a dedicated server

liquidweb is a joke.
i know of at least 10 people who tried their services and hated them with a passion.

middle of last year, i was looking for virtual host for one of my websites, which i moved off of my first website who was going out of business. the old host recommended i check with my new host before i signup, just so i have an assurance that they would allow my auction site. which are known to be resource hungry.

this, at the time, was a 10gb transfer per month / 50mb storage auction site. to be sure, i emailed them a long drawn out letter, about how i'm interested in their service, but, i just wanted to check with them beforehand to see if a site such as mine would be accepted and wouldn't encounter any problems on their servers.

my response. was exactly this:

"We do not accept resource heavy websites."


the end. nothing else.

UPDATE:
======email from Liquidweb ========


Sir,

I just wanted to make sure you had all the information on your server and that you were aware the services were active. I noticed on a web hosting forum you decided services were not rendered. If you have any further questions and would like any issues resolved please give me a call at 1-800-580-4985 (ext. 225). As of now all services are up and running, and I wanted to make sure you understood the services and how they are running. Again, if you need any assistance understanding the programs, how they work, or how to access or work them, please feel free to contact us as we would be gald to assist you.

Thank You

--
Ross Smith
Sales/System Administrator
Liquid Web Inc. - Web Hosting Services

=========================================


Server went down on 11/21 in the PM and as of 11/23/01 11.47am is still down.

http://66.96.230.13

......WOW........

Seems fine to me. Please don't post temporary problems to the forum until you talk with your provider and attempt to resolve the situation. I realize patterns and experiences are important, however, it is very likely that a server will go down at some point, a network will have a temporary burp, etc.

LW seemed to fix this problem(and other problems / errors) only after reading this post(s).

access to the server was down for two days. Even AFTER they said that everthing was fine! support ticket never answered.

====UPDATE=====

LiquidWeb dumped...

Almost a month with a non functional server. Too many errors on your part LW.(delay in setup, delay in Cpanel setup, compiled OLD kernel, then want to charge 50.00 for update, cant login to Cpanel error, Cant log into Web host manager error,cron errors-over 900 emails,etc etc)



------------email 11/25-----------
Your root password has been changed by whoever is maintaining your machine. Whoever did this failed to notify us of the new password. Until we have the root password we cannot access, or maintain your server.

Thanks for using the Liquid Web Inc Help Desk
Let us know if we can be of any further assistance.
-------------------------------------

as far as I know liquidweb is the only other access.

Root password has not changed! I get in thru SSH/TelNet
I looked at the bash log file thru ssh...

user Burst logged in... WHO IS *BURST??
still no Cpanel/Webhost Manager access


Bye Bye Liquidweb...




*hmmm?? maybe someone from Burst.xxx setting up Cpanel for LiquidWeb??

++ Well I dumped LiquidWeb++

But Im still getting cron Job error email from the SERVER they terminated as per my request.

http://66.96.230.13

Before I stopped my NON FUNCTIONAL dedicated server I logged onto the my billing account(on their site).. and erased my credit card info... then stopped service(via billing, support, ross).

The next morning They contacted me by phone to tell me if I did not update CC info. they would terminated my server.

-Why is it they dont read support emails, billing email, or support tickets, but they have fast service when cc info was deleted?


*** emails from server***
proftpd failed @ Mon Dec 3 14:28:30 2001. A restart was attempted automagicly.
====================

How can I stop these emails?... as liquidweb, either wont or cant figure out howto...

I believe this is retaliation for posting on this site…
here is a screen shot of my telnet log on

http://www.sign-bldr.com/lqwscammers/shot1.gif
*notice LOG ON
Jackass

After seeing this I changed index.htm(thru telnet)
http://66.96.230.13



-jg

*** stay away from them... dedicated servers! no refunds for any reason!

++++++= NEWS FLASH=++++++

Server shut down.. FINALLY No more error emails being sent!

I guess liquidweb reads these posts.


-jg

* Im must say I(under an aka) do have a few virtual sites thru Liquidweb..Trouble free.

... stay away from Liquid Web. Everyone who wants to know WHY can find out via PM ONLY. I don't want to be calle a liar in here although I have TWO stories to tell.

Personally, Liquidweb has been great to me. When I was writing a website (a little challenge site with a friend) we created a script that spiked the load up to 200. I sent a support request to liquidweb, and next day they sent me a reply. All I had to do was call them to get my website back, liquidweb promptly deleted the script and they were done ;)

Now I'm not going to hype these guys up, because the fact is that they aren't the best sys-admins out there. I'll outline the pros and cons of liquidweb instead.

Cons:

Can't configure sendmail for beans.
Routing matrix is down ATM. (DS3s not working)
Their tech support isn't the most knowedgable.

Pros:

mterry is elite ;)
Anon FTP, feature filled proffesional website package.
I get my own IP.

lol his ip is still working and check out the content he put up... http://66.96.230.13

:cool: