LOL. I just had to share this with you with a customer that tired to signup with us today

Service: XXX Service package at 24 months prepaid
Amount: $300.00


HIM: it says my credit card is declined...why? my card is good

US: Whats your domain name or full name you tired to signup with?
HIM: (gives his domain)

US: I see you tired to signup twice with us using two different cards, both gave a declined from bank
Transaction Message Financial Institution Response: Declined.

HIM: ok ive got that far already...my question is...why was it declined? my cards are good. if you want my buisness the problem with YOUR financial situation...if not there are many others.

US: Unfortunately I do not know why it was declined, as with any merchant account, our merchant does not give the authorization of what does and does not get charged, its your banks responsibility for this information.

I suggest contacting your credit card company to see if you have sufficient funds in your account and to reconfirm you have the correct billing information.

The charges you tired to put though were of $200 to $300 range, I suggest maybe signing up on a month to month basis as there is a better chance of your charge going though

HIM: I know my card is good, its your problem, not mine

US: I tired it manually for $334.00 and it was again declined, i called up my merchant and talk to a representive over the phone

HIM: i did not authorize you to do it manually.

US: Excuse me for asking, but can i ask why you think this is our fault and since you submitted your card and then sent us numerious emails, I decided to run it manually per kindless to see if it was in fact our merchant account or it was your financial services

HIM: I will find another host

lol :)

Quite interesting reading it, these kind of people make you go :angry:

:eek:

OMG!! I mean what does he not understand? His card was declined over and over.

He could at least contact the bank or credit card company and make sure there was sufficient funds in the account or check the billing information.

Oh well.

Wow.. That was strange. Maybe it was an attempt at fraud?

Matt,

I was so busy today with fifty different things, I completely forgot to check this out,

His signup says his in Florida, with a FL addy but AOL email address

Did a tracert and his email stops in Virginia, about 2,000 miles short of Florida

How does AOL route its mail? Never really paid attn to aol emails

hum.....maytime time to add his ip to my blockade listing?

Sadly, all AOL'ers will come from Virginia IPs, so you really can't trace 'em and there is little point in blocking the IP. Yes, AOL does suck, in case you had any questions, even from a merchant standpoint. Pffffftttt.

humm, ok, now my question..haha..whats this guy on

US: Can i ask why you live in Florida but your ip is in Virginia?


Him: NUMBER 1 my IP address routing is NONE of your buisness. I live in Florida. thas all you need to know. email me one more time suhn an see h0w much you enjoy unemployment.

looks like from his writing, a typical 14 yr old kid using his daddys credit card

I think this is a case of just cutting them loose. He's not providing billing information that is working, and he's aggressive before he's even signed up. so in short:

- you can't bill him
- he's asking for things to be done in an unreasonable amount of time

I'm sure we all understand customers can feel hard done by on occasion, but in 99% of cases a little understanding on both sides sees you through the day and everyone ends up happy. In our experience, people who try to push through an order that fast are usually up to something

Regarding unemployment.. I guess you'll have to kick your own ass out the door? :D

Greg Moore

:puke:

either its a fraud order of daddy blocked his card. :D

Originally posted by akashik
Regarding unemployment.. I guess you'll have to kick your own ass out the door? :D

Greg Moore

Gary, if I were you, and it comes down to that, I'd quit. Don't put up with the horrible boss and that crappy job.

If I were you, I would not take such an order even if the card was authorised. I cannot imagine supporting such a client which does not understand simple things like 'your cc was declined'. Well, I don't see the point why he kept saying he card was good and you did not say his card was bad. And you can imagine him giving your company bad reputation when he does not understand simple things. First, he will want X. Next, he will want Y.

I have had a bad experience before. A client signs up after agreeing to an offer from an online conversation. I made him a good deal. After signing up, he got a better offer from another host. And he gave so much of excuses on this and that and demanded refund. Then, he decided to stick with us. But after a month, when he reaches his amount of bandwidth included in the offer, he said the offer was twice the agreed amount of bandwidth. I cannot imagine myself supporting such a client. Luckily I am not the one supporting the client.

It's better to avoid having such customers before they signed up.
This kind of customer is not profitable for a hosting company.

Originally posted by swissfreak
It's better to avoid having such customers before they signed up.
This kind of customer is not profitable for a hosting company.

Well, not only for a host company but for anyone.:mad:

I should probably hasten to add for the hosting clients out there that read this board, deciding not to host someone is never a step taken lightly. After all if we all turn away everyone we thought may require some help from support, we'd never get off the ground. (we being hosts in general)

On occasion you do get someone like the guy mentioned in this post that sets off alarm bells as the type who will try to thwart you at every turn, never be happy no matter what you do, and take you away from supporting the rest of your customers. In cases such as that, a web host will generally just nip it in the bud, and wish them the best somewhere else.

These type of people are thankfully a pretty rare case

Greg Moore

Originally posted by Ericwenlong
I have had a bad experience before. A client signs up after agreeing to an offer from an online conversation. .....But after a month, when he reaches his amount of bandwidth included in the offer, he said the offer was twice the agreed amount of bandwidth.

If the agreement is from an online or phone conversation I usually send the bill with an email stating exactly what they have to pay and for what.

Oh Geez ROTFLMAO!!!

I had one like this a few months back :rolleyes:

Thanks for sharing - really brightend up my day :D