I am wondering whether my experience with Vibus is the exception or whether others have had problems getting any kind of support from them.

I have logged a support query with them over 8 days ago and repeated it again 6 days ago, and have not had any reply. I also called and talked to someone 4 days ago who said they would pass on my message asking for a response, and that someone would call me back. Nobody has.

It is very frustrating, especially that my query concerns difficulties with receiving emails via their servers. I understand that solving a problem may take time, but they have not even acknowledged my request for support.

Pascal,

your ticket was answered and no further reply was received from yourself!

I have also responded to your eMails personally...

I'm not in work at the minute but if you eMail me at jonny.baird@vibus.net i'll respond in the morning,

please provide an alternate eMail address as your current one doesnt seem to be getting mail from us?

Oh....and feel free to join www.communityzero.com/siteonsite where a number of our customers and employees hang out....its a message board where you can converse about current issues!


Cheers,

Jonny,

Some of my email to you have been returned so I can't be sure what you have received and your fax number shows up as unavailable.

How can I get in touch unless I use your postal address?

Pascal,

you could phone the office!

We get numerous faxes daily so i dont know why its not working for you,

I received and replied to your eMail this morning though,

Cheers,