HI,

I host a domain and the DNS tgas have been changed to pint to my server over 1 week ago and it is still not working at all.

The domain also has multiple subdomains and when the customer is trying to add more he is getting this message..

"Can't lookup desdeinter.net roma2.desdeinter.net could not be modified because it does not resolve to a valid ip address. Please ask the system admin to check their resolv.conf and their dns trust relationship Ignore any messages of success this can only result in failure".

I had already enabled subdomains for this account but I tried to re-enable them, it said subdomains werent enabled. I then get this error...

Can't lookup desdeinter.net

Any ideas what is gong on? Is there a way I can rebuild the DNS data. I looked at the DNS config and it all looks okay. I dont know whats going on as I have no problems with any other domain?!!!??

Thanks.
(by the way I am using CPanel/WHM)

It appears the domain desdeinter.net has the DNS servers:

NS1.PURPLE-PAW.COM
NS2.PURPLE-PAW.COM

Neither one of these servers has any information about that domain. At this point, your best bet is to delete the record manually from the server, and re-enter everything.

Originally posted by uuallan
It appears the domain desdeinter.net has the DNS servers:

NS1.PURPLE-PAW.COM
NS2.PURPLE-PAW.COM

Neither one of these servers has any information about that domain. At this point, your best bet is to delete the record manually from the server, and re-enter everything.

There is no DNS server running on both NS1.PURPLE-PAW.COM and NS2.PURPLE-PAW.COM

Your ns are registered:

Hostname: NS2.PURPLE-PAW.COM
Address: 216.118.116.164


However, they are not responding. Is bind running??? Is ns2.purple-paw.com pointing to that ip in your DNS records?

This is highly unlikely to be your problem, but also make sure there is plenty of space on your /var partition. If it gets full of 0 byte files (in /var/spool/exim/input and /var/spool/exim/msglog), then your dns changes will not actually be written as the var partition is full even though you don't realize it. We have had this problem on a server before.