Hello everyone,

First I would like to say thank you to those who gave their feedback
on my last thread. Now I have the beta version ready for testing.

The beta version has the following features:

User Features:
Create Account
Create New Ticket
Add To Ticket
View Open Tickets
View Closed Tickets
View Answered Tickets
Update User Profile
View FAQ

Tech Features:
View Open Tickets (only in techs level)
View Answered Tickets (only tickets tech answered)
View Closed Tickets (only in techs level)
Close/Re-open Tickets
View Answered Tickets
Respond To Tickets
Add To Response
Change Ticket Level
Update Tech Profile
View FAQ

Admin Features:
Add/Delete Techs
Add/Delete Tech Levels)
List All Techs
Mass Email All Techs
Add/Delete Ticket Catagories
Add/Delete Ticket Priorities
Add/Delete Ticket Status
View/Delete Users
Mass Email All Users
Add/Delete/Edit FAQ
Optimize/Repair/Check Database Tables

Other Features Include:
NO Duplicate Usernames
NO Duplicate Email Addresses
Ticket Can Only Be Viewed By One Tech At a Time
Form Error Checking
Header and Footer Template Files
1 Configuration File
Use authentication file to password protect other pages on your website.

View the demo at: http://ihelp.cwdhost.com

We have all the beta testers we need now.

Thank you for those that replied you should be recieving an
email from me shortly.

Expected Selling Cost:
Leased License: $75/yr
Purchased License: $175

We also have a Plesk version as well.
Differences in Standard and Plesk Version are:
Utilizing Plesk Client Database
Uses Plesk Clienst current CP username and password
for login.

Princing Difference:
PSA Version Leased License: $125/yr
PSA Version Purchased License: $225

If you are interested in being a beta tester please contact me via PM or Email: beta@cwdhost.com

Thank You,
Ray

Is it me, or does this look extremely similar to Kunal's phpSupportDesk - especially the admin section?

http://ihelp.cwdhost.com/

http://www.phpsupportdesk.com/demo.html

--James

I was just thinking the same darn thing.. LOL I don't know if it is the same but man they sure do look a lot a like.

Kunal isn't happy and has emailed them about it.

I really hope it is just co-incidence - but it does look dodgy.

--James

They may have modeled it around it, but it sure looks similiar.

Could be the same code :)

Could be the same code

Not the same code, I have never owned a copy of phpsupportdesk.

By looking at the phpsupportdesk site they require
having the zend optimizer installed, which would tell me
that they have used the Zend Encoder on their product
which would make it not possible to steal their code.
And yes Kunal did emaill us, replied waiting on him to give me a call.

Also we have 2 versions one standard and the other using PSA
database, for instant support account when customers are
setup using Plesk controls.

For those that have emailed me I will be getting back to you
today.

Regards,
Ray

phpSupportDesk only used Zend in it's last release - before that it was normal PHP Code.

I don't think Kunal will call you as he is in Pakistan (I think) :)

--James

Originally posted by WildWayz
phpSupportDesk only used Zend in it's last release - before that it was normal PHP Code.

I don't think Kunal will call you as he is in Pakistan (I think) :)

--James

OIC! LOL!!!

Well, it does look VERY alike PhpSupport Desk, but only the code compared to it can telll.......

-Kyle

but only the code compared to it can telll.......

Would be more than happy to compare the code. Once he contacts
me I will look into it.

Well, it does look VERY alike PhpSupport Desk

As far as looks go, lots of software packages have the same look
and feel such as,

phpBB - http://phpbb.sourceforge.net/phpBB/

openBB - http://community.iansoft.net/

vBulletin - http://www.vbulletin.com/

Also the majority of programs you run everyday have preatty much the
same interface, windows programs ect... Sometimes there are standards
that are used. But we don't want others to think we copied the code,
I'll send a part of our program to Kuinal and let him compare the code himself.

Regards,
Ray

Thats Great! I can already tell you the code is freshly made by you and not copied, because of your activeness and participation. YOu will share part of your code, so you are being honest. That's GOOD! Thank you!

-Kyle

lol, they look so much alike.

Twins :)

As the only portion of our program that looks close to identical is the admin section
we will change the layout of it. The other portions are different then
the rest of phpsupportdesk, we will not change. As far as code
goes our code is ours. I have spoken with Kunal myself, told him
we would change the admin layout, no problems for me. It is as Wildways
said "co-incidence " that it looks the same.

But the code is ours, and anyone wants to disput it feel free to contact me.

Regards,
Ray

If you could find room for one more beta tester I would appreciate it. If you do have room for one more, and it TRIALS well on my server, then you can count on my credit card number as a followup. If your support is half as good as your application seems to be then I am sure my other clients would consider giving you their credit card numbers as well !!!

I like PhP Support Desk, and the idea that your product might look like theirs does not bother me in the least. I came along too late to their beta-test party, I am hoping that you might find one more seat for me at yours.

rlbutler,

Would you be more interested in our Plesk Integrated Version or the standard version?

Baisc difference is with the PSA Integrated version when ever you
sign up a client through Plesk Controls there CP username and Password
for support are also used for the support system. Plus a few other
features we are currently working on.

You can contact me directly at ray@cwd-solutions.com or via ICQ: 126520036

Regads,
Ray

If you could find room for one more beta tester I would appreciate it. If you do have room for one more, and it TRIALS well on my server, then you can count on my credit card number as a followup. If your support is half as good as your application seems to be then I am sure my other clients would consider giving you their credit card numbers as well !!!

I like PhP Support Desk, and the idea that your product might look like theirs does not bother me in the least. I came along too late to their beta-test party, I am hoping that you might find one more seat for me at yours.