 | View Full Version : how to keep track of Support tickets ? CRego3D 10-18-2000, 01:15 PM Hi Is there any way I can have a program running on my linux box to create and keep track of support tickets ? or are there any services out there that offer this feature ? (just tired of keeping track of e-mails) cbaker17 10-18-2000, 02:37 PM Yes there are visit cgi-resources.com there are even some free ones. fweikeong 10-19-2000, 12:03 AM I am looking for one too, seems wonderdesk is quite a highly recommended one, but the price .... alchiba 10-19-2000, 12:14 AM Here are two to consider: WebSupport http://www.sigh.org/websupport (Perl/flat file) Pangolin HelpDesk http://www.pango.co.uk/webhdsql.html (Perl/MySQL) HTH CRego3D 10-23-2000, 09:13 AM Wonderdesk seems indeed the way to go, any peple here using it ? give us a review ... and Kunal .. when will be able to see that program :) kunal 10-23-2000, 09:16 AM Hostingmatters.com is using wonderdesk. And seems to be really happy with it. :) [Edited by kunal on 11-04-2000 at 01:03 PM] JonnyQuags 10-23-2000, 10:53 AM I use simple support from solutionscripts.com and would highly recommend it to anyone. Tcoy~ CRego3D 10-23-2000, 02:12 PM Well .. I'll wait a few days to take a look at Kunal's one before I make any decisions kunal 10-23-2000, 02:15 PM Thanx ;) CRego3D 10-23-2000, 04:32 PM your welcome .. herm .. ths is going to be cheap right ? ;) just becase I', considering a 500.00 program don't jack your price up :) CRego3D 10-23-2000, 04:44 PM Hey .. I tought you said it was going to be allot cheaper ;) CRego3D 10-23-2000, 07:33 PM darn .. there goes my Budget .. I was looking at the cheap version ... anyway ,, will Poor people get a discount ?? Now for real, what adicional features are you planning to implement ? 58 ;) CRego3D 10-23-2000, 07:46 PM yes, I would like to see categories for the tickets (billing, tech, etc) .. I don't know if wonderdesk has it or not, but I would love that feature CRego3D 10-26-2000, 01:33 AM yes .. let me reply to the person that put the ticket in, but keep the ticket open :) eddie 11-02-2000, 09:31 AM How is this project going?? kunal 11-02-2000, 10:00 AM Should be out any day now.. I know I have been saying this everyday, but things keep coming up.... So it should be up sometime now.. Katana Man 11-22-2000, 01:20 PM Originally posted by CRego3D yes, I would like to see categories for the tickets (billing, tech, etc) .. I don't know if wonderdesk has it or not, but I would love that feature CRego3D, Yes, the wonderdesk (http://www.wonderdesk.com) does support categories. They can be defined in the control panel. (http://admin:admin@www.webwonderland.com/cgi-bin/w3/secure/controlpanel.cgi?tech_setup) |