Hello,

I need some help with installing ticketsmith
(I posted this message in the raq area but realized this was probably a better bet:D)
--
The web part works fine!

I am having problems recieving support emails that get translated to tickets. Has anyone installed ticket smith on the raq? And have any pointers.

I have done the basics:
added the entry
ticket: "|/etc/smrsh/gateway.pl"
in the /etc/mail/aliases file

I put the gateway.pl in the
/etc/smrsh directory

I ran the command
newaliases after I made the changes to the alias file

When I send a message to ticket@mydomain.com
it bounces back
--
Each of the following recipients was rejected by a remote mail server.
The reasons given by the server are included to help you determine why
each recipient was rejected.

Recipient: <ticket@mydomain.com>
Reason: 5.3.0 <ticket@mydomain.com>... No such user here
--

questions
1. do I have to create a ticket user on the system?
2. does procmail come with the raq if so is there somewhere I can use that?

thanks in advance!

David

With a raq you can use procmail:

1. Create a user

2. Create a .procmailrc file in the user home directory

:0
* (^To:|^CC:|^Cc:) .*email@domain.com
| /etc/smrsh/gateway.pl

3. Chmod 644 .procmailrc

4. chmod 2711 /home/sites/sitex/users/theuser

And then it should be ok....

Hi,

I tried that and it did not seem to work.

when I run the gateway.pl file directly I get no response ie

perl /etc/smrsh/gateway.pl


nothing happens it simply hangs. Is that correct?

any ideas?

When I send the mail to
ticket@mydomain.com

I get no errors but it does not get added to my ticketsmith web interface

help!

thanks

David

It is normal that nothing happend when you launch the perl script.

To solve your problem, first try to find if it is a problem with procmail or the script
1. Try to modify your .procmailrc file to just forwad the email to another address:
:0
*
! email@domain.com

If you are receiving the email... procmail is ok, you have a problem with the script.

Hey,

Thanks for you help. It now works fine.

I had the return address in the gateway.pl file wrong ... so seems like it that was causing problems.

thanks

David