Darn it, I bought into a WorldPay account a couple of weeks back.

Darn frustrated with it now, though.

It seems so complicated to set up. That wouldn't be a problem if I had some real guides to work with, but all I have the online technical manual. That seems just a bit cheap for a company that just took £423 from me.

There's no real guide to setting up your accounts, and what guides are present are unduly technical.

For example, on "how to set up future pay" my information is simply a list of "variables" I should include.

I'm not a programmer so this isn't making a whole lot of sense to me. For a company with WorldPay's reputation I feel just a little let down.

It feels like buying a TV - only to then be told you have to learn how to wire up the circuits and self-assemble it all yourself.

Although I can appreciate that there can be no "one-size fits all" solution here, I'm disappointed that there isn't a more helpful start-up guide to work from.

I know the company has a excellent reputation as a payment gateway, but if it wasn't for all the bad press over PayPal I'd probably just drop everything and issue a chargeback.

I know it's not a good idea - but I just sort of needed to vent a little. :)

They have all the technical data available before purchase. If you made the decision to purchase one would assume you would have done your research and to know what you are buying.

I did Robert - I was supposed to be buying a CC processor from a reputable company.

At no point - on the phone with Worldpay or via e-mail with WorldPay - did they indicate anything of the technicalities involved before payment was made.

They have two systems, click and build (which you need no technical data) and then the one we use. World Select Junior or something along those lines.

Depending on what your using it for whmautopilot, modernbill oscommerce etc have these features (worldpay) already intergrated so you just enter your installation ID and your callback password and everything else is handled by the script.

Theirs also: http://support.worldpay.com/examples/index.html

All information regarding integration is available on the website, there is nothing outside the scope of the visitor. They do have a click and build package, which costs more, it sounds by your cost (setup+futurepay+1yr) that you choose the non click-and-build interface. Its probably best to call them in the morning and ask the switch to the click-n-build pacakge.

WorldPay sucks

Thanks for your mature comments 123x your value to this community is great.

I've been in touch with WorldPay support and they've been very accomodating. Setting up is a little frustrating, but I know signing with them is - in the end - a very good business decision to make. My intuition insists on it. Moving forward and hope to be finally running next week. :)

Select junior is just a HTML form. You can find someone integrate for you easily.

Originally posted by 123x
WorldPay sucks The biggest problem with Worldpay is the excessive cost to the consumer, especially as everything is still branded by Worldpay. But the costs are not surprising - its run by RBS, so I would not touch it with a bargepole. Even PayPal is better then Worldpay.

Ill never understand why so many people use Worldpay - for only a little bit more, you can get yourself a real Barclaycard E-Commerce merchant account which is a lot more professional and reputable then RBS owned Worldpay...

Sash, aussie banks don't allow us to charge in USD.

I was under the impression that Barclays - and other high street banks that offer e-commerce services - are extremely jittery with providing online processing, and insist on a business have a good established track record of sales before offering such services.

For a new business start-up that simply isn't a possibility.

Certainly PayPal has certain advantages - but having seen thread after thread across various forums, over the past few years, complaining of the problems that can arise with PayPal, I just don't have the confidence to rely on it for all my processing.

World Pay, on the other hand - I don't believe I have ever seen a thread complaining about their services being unreliable. And when your main source of income is internet-based, that's important.

And, yes - I've never had to build forms before and was a little lost. :)

Originally posted by I, Brian
I was under the impression that Barclays - and other high street banks that offer e-commerce services - are extremely jittery with providing online processing, and insist on a business have a good established track record of sales before offering such services.

For a new business start-up that simply isn't a possibility.

Certainly PayPal has certain advantages - but having seen thread after thread across various forums, over the past few years, complaining of the problems that can arise with PayPal, I just don't have the confidence to rely on it for all my processing.

World Pay, on the other hand - I don't believe I have ever seen a thread complaining about their services being unreliable. And when your main source of income is internet-based, that's important.

And, yes - I've never had to build forms before and was a little lost. :) Heh, but there are a LOT more people who use PayPal rather then Worldpay. The figure may be as high as 10,000 PayPal customers to each Worldpay customer. It could be even higher then that.

I only see maybe 0.001% of people complaining about PayPal. PayPal has millions upon millions of registered users, there are bound to be complaints. Its the same with every major company, no matter how many satisfied customers there are, there will always be the small minority who are dissatisfied. Also, there are also the small minority who will cry about anything and take it personally, so the problem gets largely over-exaggurated. ;)

I looked at World Pay.

All I wanted to do was to pay a World Pay client, after I went over their site and was unable to do it. I kept clicking and found a Co. offering the same service with a Pay-Pal option.

(No, I'm no great Pay-Pal fan either I find their Costs higher than they should be. But Most E-Commerce sites accept them, and customers are used to them).

I didn't want to offer the world Pay payment option (Due to the Out landish costs involved) Why should I pay them that much when Most People use paypal any way?

If I'm going to use another payment Gateway I'll set up a merchant account with a CC processing co. I should be able to do it for under $250...

Brian,

Some interesting facts about who you just gave £423 :)
http://news.bbc.co.uk/1/hi/business/3243123.stm

Regards,
Thomas Currie

Originally posted by ThomasC
Brian,

Some interesting facts about who you just gave £423 :)
http://news.bbc.co.uk/1/hi/business/3243123.stm

Regards,
Thomas Currie

What are you saying? They had a DOS attack