hello

accoring to sexy-hosting's webpage they have "the best technical support and customer service in the industry"

but i've sent them two e-mails enquiring about their service and i have not recieved a reply (sent first e-mail about 2 months ago, the second e-mail last week)

if they refuse to answer sales queries, how do they treat their customers????

anyone here have any problems getting a response from them?

They all say that they have "the best technical support and customer service in the industry"...but after you sign up....

Perhaps, like us, sales inquiries are considered a lower priority than actual customer/technical support. Not that I would go more than a day or two without answering sales calls...but we DO let sales calls slide if we're really busy with customer-related issues.

--Tina

Originally posted by AffordableHost
Perhaps, like us, sales inquiries are considered a lower priority than actual customer/technical support. Not that I would go more than a day or two without answering sales calls...but we DO let sales calls slide if we're really busy with customer-related issues.

--Tina

Yes, we do that too. We tend to prefer having real technos to real salesguys ;)

Note to Angel78:
it's so true, everybody offers 'the best support ever', this is why it takes so long for companies genuinely involved in customer support to reach critical mass: even though for most it's just a blatant lie, I suspect claiming 'best support' won't help anyone get new clients anymore ;(

Originally posted by AffordableHost
Perhaps, like us, sales inquiries are considered a lower priority than actual customer/technical support. Not that I would go more than a day or two without answering sales calls...but we DO let sales calls slide if we're really busy with customer-related issues.

--Tina

I'm w/ Tina as well... tech supp. goes first then some other things and finally the sales inquiries.

If they truly had the "best technical support in the industry" then wouldn't they have a 1-800 number you could call. If they do, then call that and ask them whats up, if they dont have one, then they are obviously lieing and I wouldnt sign up with em

Originally posted by hty
If they truly had the "best technical support in the industry" then wouldn't they have a 1-800 number you could call. If they do, then call that and ask them whats up, if they dont have one, then they are obviously lieing and I wouldnt sign up with em


You think phone support means BETTER support?

--Tina

Originally posted by AffordableHost



You think phone support means BETTER support?

--Tina

Not when a friend of mine who was working as a level one support tech told a customer that 4 letter description that starts with a "F" and ends with you, when the support tech was frustrated with the company and customer.

Real time support can mean real time naughty commentary.

But it's a good service if a company can afford it. Nothing is more assuring to know there's someone one can call Sunday at 10am for help.

if he doesn't answer sales enquiries (still no reply) then i have to assume he is either too busy or doesn't care about losing business...

he has just lost a potential customer (shame, sexy-hosting has good prices...)

he seems like a really nice guy. i dont think hes doesnt want you business he is maybe too busy. i would email him again.

Hi :)
This is weird, I don´t get any of your emails.

I´m traveling now, and most of the time is taked answering support request, but anyway, I allways answer the emails, even I can´t provide the service that you want.

Please sent me an email to jorgec@downtownhost.com

I really really sorry for this inconvenience.

Originally posted by hty
If they truly had the "best technical support in the industry" then wouldn't they have a 1-800 number you could call. If they do, then call that and ask them whats up, if they dont have one, then they are obviously lieing and I wouldnt sign up with em

Hi:
Just let me know, how could we offer 1-800 number having our office in Argentina

And before acuse somebody to liers, please investigate more about us.
We have a lot of happy customers.

I haven't heard from you at all either Jedito (I am one of those happy customers he's talking about, this is for something unrelated to hosting)

What's going on with your email? (And ICQ on that note..)

He said he was traveling....:)

Chris

I used Sexy-Hosting for a bit and I can say, they answered my support questions quickly. They also answered my inquiries quickly. If I was not so far behind in an adult project I am doing, I would be still active with the account.

I also will say that I will be using them in the near future for adult related hosting and so will a few clients.

I wonder why people posts on public forums on trivial matters. Emails do get lost. Do you have any proof that you have sent that email ? In regard to what he has on the site, "the best technical support and customer service in the industry" , but are you a customer yet ? Not to be mean, but please do a search on the forums first before starting to accuse a hosts on this and that. I wonder if you really send that email or you are from another hosting company offering similar services and trying to tell lies about other hosts. And since the owner of Sexy-hosting, ie. Jedito is also a user on this board, can you not send him a PM ? Well, in this way, if you have sent it and Jedito said he has not received it, Chicken maybe able to check. Please do not simply POST or simply BARK, and in this case, you have BITTEN someone. Forgive my harshness.

i'm not accusing sexy-hosting of being liars/whatever
and i haven't used their service before but from what i hear they are quite reliable...

the reason i posted this in this forum is because i wanted to know if anyone else is having this problem. without asking if other are having the same problem, how am i supposed to know the answer?

btw i sent the e-mail to the account:
Support@sexy-hosting.com

i'll e-mail you with the address you supplied. thanks.

Originally posted by en2
i'm not accusing sexy-hosting of being liars/whatever
and i haven't used their service before but from what i hear they are quite reliable...

the reason i posted this in this forum is because i wanted to know if anyone else is having this problem. without asking if other are having the same problem, how am i supposed to know the answer?

btw i sent the e-mail to the account:
Support@sexy-hosting.com

i'll e-mail you with the address you supplied. thanks.

Hi again :)
My second answer was not for you, it was for the guy with the nicknam hty. :D
BTW I still don´t get your email, if you sent it, and I still can´t get it, please send me a PM here.

I´ll see what can I do.

I can vouch for Jeddito.. Never had a problem with downtownhost.. I use their customer support a lot to ask all sorts of questions.. Their staff always answer on time... Definately can't go wrong with these guys.

Originally posted by AffordableHost



You think phone support means BETTER support?

--Tina

I have to agree with Tina here. Look at *****, they offer 24/7 toll free phone support. Are they well known in the industry to have the world's best support? The simple answer is NO!

IMHO, you can see good customer support when your emails get replied to within hours, not days. As far as answering emails regarding sales is concerned, although I agree that in theory sales emails aren't as vital as support emails, it does not give a good impression if they aren't answered promptly, and would certainly frighten me off as a potential customer.

The bottom line: Don't just answer your emails, answer them RIGHT NOW. If you can't, you need to look into hiring more staff, or creating a FAQ page for current customers, which should reduce support requests at least somewhat.

How would you answer one you that did not make it to your box?

Another thing is, now not to knock anyone, but people do not like to read. How many really stupid emails have to be answered? You could have the answer right on the first page in H1, and some people still will not read it. I know, it is taboo to say a customer asks stupid questions, but be realistic. How many questions have you laughed at when you have seen them?

I don't post comments in the forums that often but I felt a bit bad for En2, a few people here seem to think he's the only one, well we've been looking for a new host for quite some time and Sexy-Host seemed to be well recommended in here for their support and customer service and their plans are very attractive as well, so we recently e-mailed them with a couple questions about their services before signing on but we never got a reply either.

Those in here that say sales inquiries come last as a priority need to re-think their policies if they want survive for the long haul in any form of business (keep in mind alot of potential customers have been thru the mill with hosts and e-commerce sites and often the email is partially sent to TEST the customer response and companies crediblity).

I'm not saying that Sexy-Host isn't a good host and we will give them the benifit of the doubt and may still decide to go with them depending on how they respond, but in the mean time we are still checking other hosts because the main reason we are looking is because of the lack of customer support with our present host.

bandito@desktopmates.com

My view on ther priority of SALES and TECH SUPPORT Questions. I think they both share the same high priority. Both are just as important. Both need to be anwered just as quickly, and neither should be put on a back burner. As a matter of fact, even GENERAL email should be answered in the same manner.

Sometimes mail does not make it to its destination. All should understand that. I have not seen any software that works 100%, nor probably will you. Just because someone does not answer you, does not mean they are neglecting you, or do not want to speak to you.

Most hosting companies are resellers, some have dedicated servers. And if you really get down to it, they are all resellers of someone elses services. Alot of the hosting companies owners have other jobs in the real world also, and it takes them longer to answer emails than some others. They have to wait until they get home from work to do it. A lot are one man operations. And there is nothing wrong with that.

I have been blessed a bit, I can stay home and do my work. So I get to be online as long as I want and manage my work load the way I want. Reasonable to me is answers within 2 hours the question is asked. Anything before that is to me considered excellent support. I have dealt with support from some companies that answer their support or questions every 2 days. Sometimes, they don't answer their email at all. I find this not acceptable. There are circumstances that happen that your email cannot be answered for a few hours, but not to many and it is acceptable if it happens once in a while when your support up to then has been in the excellent range.

Do you know what really pisses me off. When you decide you don't want to be with a hosting company because they lack the proper attitude, and they hold your domain name hostage because you registered it thru them. never happened to me, but I know a few it happend to, and I have had to deal with some on behalf of friends.

It all boils down to this: No matter who you host with, no matter who has a good reputation or a bad reputation, you are putting your business in someone elses hands that you do not know didly about. I saw companies with good reps, provide **** service. I saw companies with bad reps provide excellent service. So, no matter what way you look at it, you are in the hands of a company that you know nothing about, and could be gone tomorrow.

I emailed quite a few companies from WHT using my dialup account email, and asked a few questions to see what type of response I would get. Some did not reply, some had taken days to reply, and only a few I could count on 1 hand got back to me wthin the same day, and the remaining 2 or 3, well, they have excellent support.

Boy, did I bleed away from the subject.................sorry for the rant.

ALL EMAIL SENT TO YOU SHOULD HOLD THE SAME IMPORTANCE AS THE NEXT ONE. Even if it is critique.

my 50 cents

Well I finally find the reason of why I don't get any email, even orders.
An spammer has collapced Exim and sendmail. We could't get email.
That problem was solved today after find it.

I'm sorry for all who are tried to contact us, and I suggest, if you're still interested in our service, to try to send again your request.
I promise, to answer all the email personaly.

Well put Craftywolf!
You pretty much said what I was trying to say but I didn't want to ramble :) To sum it up, anyone wanting to run a successful on-line business should especially take note of Craftywolf's last comment.

"ALL EMAIL SENT TO YOU SHOULD HOLD THE SAME IMPORTANCE AS THE NEXT ONE. Even if it is critique."

Jedito, by responding here with an explantion as to why you weren't responding to some of your recent emails at least shows a commitment on your behalf that you seem to be trying to operate a decent business and we will send you another email and we'll go from there.

bandito@desktopmates.com

Not only did Jedito answer the posts, he figured out he had a problem somewhere, admitted it and came back and explained the problem without excusing to death what that problem might have been. He was well mannerd when semi-bashed, and kept his cool.

In my books, this is an excellent host and business man. I wish him nothing but prosperity and he showed that that will not be a problem for him :)

Good luck Jedito.

Yea.. no wonder why.. Jeditto is always on ICQ to answer questions but lately when I send email.. he never got it.... Now I know why.. thx for letting us know Jeditto! :)

Hi Jedito,

spamming solved? Hope so.

I am not sure how that works, but after I shut down the forum, sometimes I still got more than 10 database error messages per second from the server. You may want to check what's going on there.

Thanks.