my server xxxxxxxx (setup on 20 nov 2001) at burst.net is down since

last 3 hrs (1:10 pm (+5:30 GMT))

i emailed them the moment it gone down (i was online at the time because i issued reboot command [shutdown -r now])

here is the domain and ip you can ping or tracert

coolbikinibabes.com
66.96.247.85

i tried tracerouting through different web sites around the world (for example privacy.net) but all shows it is down. i have sent them email to sales, support, sysadmins but no response. i have also sent them icq but now repose yet.

its been roughly 456 hrs since server went online and it is down for 3hrs. which cross there 99.5% uptime guarantee.

do you think i deserve refund if I cancel my server with them. ?

also when my server was setup i emailed sean that is my server setup for mointoring and he said yes ?

> server = xxxxxxxxxxxxxxxxxxxxxxxxxxx
> dear sir,
> i recently purchased the server (4-5 days) back. i want you to confirm
> following on my server:
> 1. server is setup for monitoring for downtime.

confirmed.

......


now what is 24 hrs server mointoring. why they are not replying. ?. i am helpless.


:bawling:


C:\>tracert coolbikinibabes.com

Tracing route to coolbikinibabes.com [66.96.247.85]
over a maximum of 30 hops:

1 1232 ms * 90 ms 203.197.36.26
2 * * * Request timed out.
3 * * * Request timed out.
4 2193 ms 1402 ms 160 ms lvsb-vsb-stm1.Bbone.vsnl.net.in [202.54.2.162]
5 290 ms 290 ms * so-2-3-2.ar2.NYC2.gblx.net [64.211.60.57]
6 540 ms 541 ms 291 ms pos5-0-622M.cr2.NYC2.gblx.net [208.48.234.205]
7 291 ms 290 ms 291 ms pos1-0-2488M.br2.NYC2.gblx.net [208.48.234.214]

8 291 ms 590 ms 2925 ms 208.51.134.26
9 290 ms 291 ms * sl-bb22-nyc-14-0.sprintlink.net [144.232.7.102]

10 300 ms 290 ms 291 ms sl-bb22-pen-10-0.sprintlink.net [144.232.9.70]
11 351 ms 2443 ms 301 ms sl-bb26-pen-9-0.sprintlink.net [144.232.16.58]
12 291 ms 290 ms 831 ms sl-gw27-pen-4-0-0.sprintlink.net [144.232.5.198]

13 341 ms 320 ms 311 ms sl-burst-2-0.sprintlink.net [144.232.191.26]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

also i forgot to mention i also submited support ticket through there web site 1 hrs before. :(

Microsoft Windows XP
(C) Copyright 1985-2001 Microsoft Corp.

C:\ ping 66.93.247.85

Pinging 66.96.247.85 with 32 bytes of data:

Reply from 66.96.247.85: bytes=32 time=1ms TTL=128
Reply from 66.96.247.85: bytes=32 time=7ms TTL=128
Reply from 66.96.247.85: bytes=32 time=16ms TTL=128
Reply from 66.96.247.85: bytes=32 time=28ms TTL=128

Ping statistics for 66.96.247.85:
Packets: Sent = 4, Received = 4, Lost = 0 (
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 28ms, Average = 13




Originally posted by mahinder
also when my server was setup i emailed sean that is my server setup for mointoring and he said yes ?


i can monitor your site/s using my server monitoring station :D , keep in mind this one is running 24/7 on an NT server and it goes down for a reboot every 3 days or so..

what i need is the email address where to send the message so the server monitoring station can email you automatically.

Originally posted by elijah
Microsoft Windows XP
(C) Copyright 1985-2001 Microsoft Corp.

C:\ ping 66.93.247.85

Pinging 66.96.247.85 with 32 bytes of data:

Reply from 66.96.247.85: bytes=32 time=1ms TTL=128
Reply from 66.96.247.85: bytes=32 time=7ms TTL=128
Reply from 66.96.247.85: bytes=32 time=16ms TTL=128
Reply from 66.96.247.85: bytes=32 time=28ms TTL=128

Ping statistics for 66.96.247.85:
Packets: Sent = 4, Received = 4, Lost = 0 (
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 28ms, Average = 13







i can monitor your site/s using my server monitoring station :D , keep in mind this one is running 24/7 on an NT server and it goes down for a reboot every 3 days or so..

what i need is the email address where to send the message so the server monitoring station can email you automatically.


What program do you use? Is it software that pings a IP once every minute and sends a alert once theres no reponse? Would be cool to have something like that on my PC. Have it play one of my mp3s or a wav file if one of the servers on the server list stops replying.

OT: why not use a service like http://www.qwkmon.net ?

Originally posted by mahinder
my server xxxxxxxx (setup on 20 nov 2001) at burst.net is down since

I would say that is pretty damn good! They got your server up and running in the future :D

--James

Originally posted by mahinder
my server xxxxxxxx (setup on 20 nov 2001) at burst.net is down since

:eek4:


Originally posted by WildWayz


I would say that is pretty damn good! They got your server up and running in the future :D

--James

:emlaugh:

ClusterMania: check out http://www.deepmetrix.com/

Originally posted by Walter
OT: why not use a service like http://www.qwkmon.net ?

i think qwkmon is great ,we use them too but it's nice to have another monitoring station.

Originally posted by elijah
Microsoft Windows XP
(C) Copyright 1985-2001 Microsoft Corp.

C:\ ping 66.93.247.85

Pinging 66.96.247.85 with 32 bytes of data:

Reply from 66.96.247.85: bytes=32 time=1ms TTL=128
Reply from 66.96.247.85: bytes=32 time=7ms TTL=128
Reply from 66.96.247.85: bytes=32 time=16ms TTL=128
Reply from 66.96.247.85: bytes=32 time=28ms TTL=128

Ping statistics for 66.96.247.85:
Packets: Sent = 4, Received = 4, Lost = 0 (
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 28ms, Average = 13


i can monitor your site/s using my server monitoring station :D , keep in mind this one is running 24/7 on an NT server and it goes down for a reboot every 3 days or so..

what i need is the email address where to send the message so the server monitoring station can email you automatically.

hey try this

C:\>ping coolbikinibabes.com
Unknown host coolbikinibabes.com.

also all services are down. like telnet, pop, smtp, apache,

i wonder what they monitor ?

its been 4 hours and 30 mintues and my server is still down and no reply. :angry:

also they are offline on ICQ. can somebody call burst.net noc and check weather anyone there and inform that my server is down.
:(

can you log into SSH? if yes, send the command /sbin/reboot and see if it comes back up. i'd say give them a call and they can probably get your server back up shortly.

ALSO TRY THIS

http://network-tools.com/default.asp?prog=ping&Netnic=whois.arin.net&host=coolbikinibabes.com

and you will get this.

Ping
[coolbikinibabes.com]

Bad destination
Bad destination
Bad destination
Bad destination
Bad destination
Bad destination
Bad destination
Bad destination
Bad destination
Bad destination


Average time over 10 pings: 0 ms



also try this

http://network-tools.com/default.asp?prog=trace&Netnic=whois.arin.net&host=coolbikinibabes.com

you will get this

Lookup Failed. No IP address or host name with a valid lookup in input


i tried tracerouting my burst server from my vdi.net server and it fails.


:(

Originally posted by Walter
OT: why not use a service like http://www.qwkmon.net ?

i don't need server monitoring service because i have 24 hrs staff. we check every server every minute and if it goes down then :angry:

:D ;)

i can handle anything accept down time. also 5 emails so far and 1 account closed and refund issued because of this down time.
:angry:

still down i see.

Originally posted by node9
still down i see.

i just called burst.net before i complete call cut down. look like some problem with my land line or card balance expired. its JHON H. he just sent me email requesting my root password.

i feel good now
;)

downtime until now: 5 hours.

my server is just went up. total downtime was 5 hours 10 minutes.

what do you think i should do now ?

better i ask them the reason why they did not monitor my server.

the explanation i am getting from them is totally horrible but i don't want to disclose right now.

better I email Sean and ask for re-assurance that my server will not go down again.

better i should have issued shutdown -h now, when i got my server and checked it weather it is on mintorered properly or not before activating any account on it.

They cannot gaurentee that your server will not go down again, as you could do something to fluff it up.

When they say "24/7 monitoring" they usually mean network monitoring and not server monitoring.
I mean, if you have cpanel every night it checks for an update and kicks out bind/apache (well, at least it does on mine).

Same rule applies when I host says "99.9% uptime guarentee" - how can they guarentee your PC is up all the time?
What if you done "/sbin/shutdown now" then blamed them for downtime to get credit/refund?

--James

Originally posted by mahinder
its been roughly 456 hrs since server went online and it is down for 3hrs. which cross there 99.5% uptime guarantee.

do you think i deserve refund if I cancel my server with them. ?

Two comments...

One, downtime is most likely measured at the end of the month, not as you go. If, at the end of the month, the server hasn't been up for 95.5% (or whatever they guarantee according to the terms you agreed to), then you should be entitled to whatever refund is specified in the contract.

What I mean is, if the server was turned on at 1 p.m. and went down at 2 p.m. for an hour, you shouldn't caluculate that the server has only had a 50% uptime and demand a refund that month.

Also, I thought that Sean has posted that the server offers come with a 30 day money back guarantee, though I don't know if that is standard, or if it is special to some offers, or what, but check your agreement.

Originally posted by WildWayz
They cannot gaurentee that your server will not go down again, as you could do something to fluff it up.

When they say "24/7 monitoring" they usually mean network monitoring and not server monitoring.
I mean, if you have cpanel every night it checks for an update and kicks out bind/apache (well, at least it does on mine).

Same rule applies when I host says "99.9% uptime guarentee" - how can they guarentee your PC is up all the time?
What if you done "/sbin/shutdown now" then blamed them for downtime to get credit/refund?

--James

james, i am not fool i will run shutdown now command.

---
When they say "24/7 monitoring" they usually mean network -
------

this is not the case here since i confirmed with sean that my server is monitored 24 hrs. why he confirmed then. ?

-----------
What I mean is, if the server was turned on at 1 p.m. and went down at 2 p.m. for an hour, you shouldn't caluculate that the server has only had a 50% uptime and demand a refund that month.

------------

i don't want to cancel account with them neither i bother refund, i think they are good but 5 hours constant downtime ...

i didn't expected this and nobody will.

:rolleyes:

Originally posted by Chicken


Two comments...


What I mean is, if the server was turned on at 1 p.m. and went down at 2 p.m. for an hour, you shouldn't caluculate that the server has only had a 50% uptime and demand a refund that month.


24 x 30 days x 0.005 (0.5% downtime) = 3.6 hrs

my server was down for 5 hours. constant.

Your server is monitored 24/7.
We have had staff on all thru the time of the incident as well...one of which was John H.
Not sure why it was down, or if it was even down.
Looks like itwas rebooted 38 minutes ago, as I just logged in to check that.
May have been up on our monitors (local lan), but not available to the outside....happens once in awhile.
Regardless, we can investigate the mnatter for you.
Fill out our online SLA form at:
http://www.burst.net/orders/
and the incident will be researched, and a refund issued if falls within our SLA.

Regards,
Sean R.
BurstNET

Originally posted by mahinder
24 x 30 days x 0.005 (0.5% downtime) = 3.6 hrs
Can you tell I didn't do the math, heh... *crawls back into chicken cave*

Originally posted by BurstNET
Your server is monitored 24/7.
We have had staff on all thru the time of the incident as well...one of which was John H.
Not sure why it was down, or if it was even down.
Looks like itwas rebooted 38 minutes ago, as I just logged in to check that.
May have been up on our monitors (local lan), but not available to the outside....happens once in awhile.
Regardless, we can investigate the mnatter for you.
Fill out our online SLA form at:
http://www.burst.net/orders/
and the incident will be researched, and a refund issued if falls within our SLA.

Regards,
Sean R.
BurstNET

i don't want refund. i want this not to happen again. if i will go for refund i will also go for cancling my server with you guys.

for me my companies reputation is more important then $xxxx. for your info i don't like people bust me becuase of any others ignorance. like one customer just cancelled his account. and has threat me allot to post many bla bla things for my company because of this down time.