We messed up.

Four months ago, being technology consulting company and starting a new web hosting branch of our business we have severely miscalculated... and fell into an industry-wide trap of overselling the bandwidth. And got burnt on it.

As soon as we have realized that we have a problem, we have stopped taking on new clients and started a process to re-align our service offerings and their features.

Unfortunately, lowering bandwidth on plans for current customers was one of the bitter medicines we had to take - and we paid for it.

However, I believe that we have succeeded in turning our business around, and we are coming out of this stronger then ever.

We have developed new plans for NEW clients.

One of the things we did was that we actually calculated into all our prices more bandwidth than we actually sell. Not only do we not oversell the bandwidth, we actually undersell it!

We have taken a great care to design our new product line-up so that it makes good business sense.

Our prices for new clients are higher now than before. However, I think they are still great, especially if you concider all the features we offer, including ability to host up to 5 separate domains on even our lowest-priced plan!

We've got new hardware, we have the best control panel around -- HSphere, we've re-designed our hosting architecture for improved speed and reliability, we got rid of long-term commitments...

And we're open for busness :)

Our change of name for the hosting service from hostiva.com to our corporate name of Neureal has nothing to do with anything mentioned above, but is rather due to some internal as well as legal issues.

Here are our plans. All prices are locked in for the period of one year. After that, we reserve the right to raise them with appropriate advance notice.

===
- domain hosting
- subdomain hosting
- unlimited subdomains with domain hosting
- support all international domains
- free unlimited domain parking/forwarding with all hosting accounts.
- instant activation / no setup fee
- 30-day money back guarantee
- advanced control panel
- unlimited email accounts
- unlimited ftp accounts
- unlimited email forwarders
- unlimited mailing lists
- support CGI, PHP
- support SSI
- support SSL
- support FrontPage Extensions
- comprehensive site statistics (webalizer and modlogan)
- protected directories
- network monitoring
- email customer support
- Miva e-commerce platform (license required)
- State-of-the-art help desk system integrated into the control panel.
- MySQL databases (with phpMyAdmin).
- Telnet and SSH access
- SiteStudio graphical site building tool.
- Personal Crontab (job scheduling)
- Daily Backups to tape and storage at secure location


Linux Complete - $6.95 monthly
100 MB disk space
2 GB Data Transfer/month
Host up to 5 domains
5 Dedicated IP address


Linux Gold - $11.95 monthly
200 MB disk space
4 GB Data Transfer/month
Host up to 10 domains
10 dedicated IP addresses


Linux Platinum - $17.95 monthly
350 MB disk space
6 GB Data Transfer/month
Host up to 15 domains
15 dedicated IP addresses


Linux Quantum - $24.95 monthly
500 MB disk space
8 GB Data Transfer/month
Host up to 20 domains
20 dedicated IP addresses


Additional Costs
Additional domain hosting: $.50/domain/month
Additional IPs: $.50/IP/month
Additional disk space: $.05/MB/month
Additional bandwidth: $4/GB/month

===
http://www.neureal.com

You seem to be on the road to recovery, best of luck...

Yes, good luck. :)

Wish you well:)

I was a reseller for Hostiva but choose not to opt for their new reseller account. Thanks a lot for the refund and I wish you well in your future success.

Good luck, guys.
Congrats on your honest take...

Indeed, a very honest apporach!

I hope your honesty pays off, good luck in the future!

I own a small account on hostiva. Pretty bad I had to find this news out here. Now my site doesn't work.

Did you just drop all your old customers or just not tell them?

Oh and why are you people congratulating them for being honest? Not much else they can do.

It's almost like we just expect hosting companies to lie. :confused:

I trustED it because lonesail said it was from a consulting company and they had done extensive research on it. I trusted it and ...

If the new plans are based on the same people's calculation, or the business is ran by the same people, I think I will stay out of it for a long time.

Originally posted by Randy
Oh and why are you people congratulating them for being honest? Not much else they can do.

It's almost like we just expect hosting companies to lie. :confused:

I don't expect companies to lie (I think you are missing the point quite a bit), and am only glad to see that a company has realized some of the problems they had, and is at the beginning of attempting to turn things around.

Originally posted by Randy
I own a small account on hostiva. Pretty bad I had to find this news out here. Now my site doesn't work.

Did you just drop all your old customers or just not tell them?


We sent out a mass email on October 16 notifying everybody of changes that were going to be made as of November 1. We also posted a notice on OUR bulletin board on the same date.

We did our due diligence, and it is up to you to keep up with the news.

If you have a problem with your account, webhostingtalk is not the best place to seek a solution. Try our support email or help desk.

In any case this is not the right thread to have this discussion, and I will not answer any other posts to this thread.

I never got that email. So I guess that's my fault. I also didn't know anything about your forum until yesterday. It wasn't listed anywhere when I signed up or on your control panel.

The account is useless now anyways considering the amount of bandwidth you cut down on me.

Originally posted by lonesail
If you have a problem with your account, webhostingtalk is not the best place to seek a solution. Try our support email or help desk.

In any case this is not the right thread to have this discussion, and I will not answer any other posts to this thread.

Hahaha...you were the one who started this thread. :)

Randy, you did not get their e-mail... that's your faults! :rolleyes:

By the way....congrats :rolleyes: :rolleyes: :rolleyes:

Originally posted by Randy
I never got that email. So I guess that's my fault. I also didn't know anything about your forum until yesterday. It wasn't listed anywhere when I signed up or on your control panel.

The account is useless now anyways considering the amount of bandwidth you cut down on me.

All right, all right, I'll answer it since I don't know Randy's account name.

Randy, you and any other client of ours who feels that this amount of bandwidth is unacceptable is entitled to a full refund regardless of when you opened your account. That's right. If you decide to cancel, all your hosting up to now, all support and bandwidth and everything else have been free. It's not a new offer, either. It's been on our forum since 10/16.

Just send email to support@neureal.com.

So if someone was with you for 3 months, and they used all their bandwidth up, you refund that money they spent on the full service, before you cut it down?

Originally posted by Get-Hosted.com
So if someone was with you for 3 months, and they used all their bandwidth up, you refund that money they spent on the full service, before you cut it down?

Yes. We've taken a bit of financial hit with that, but it's the decent thing to do and really the only way we can compensate our customers for the inconvenience this has caused them.

Of course, this only applies to clients that decide to cancel their service.

Originally posted by Chicken


I don't expect companies to lie (I think you are missing the point quite a bit), and am only glad to see that a company has realized some of the problems they had, and is at the beginning of attempting to turn things around.

I was commenting on the people congratulating hostiva for being honest. You're supposed to be honest, so why congratulate someone for it? They made a dumb mistake and are paying for it. I'm not trying to put them down, but they certainly won't get my praise because they finally realized how to do things the right way.

Hey, good for them, they learned from their mistakes, but that doesn't help the customers that they cut off.

Well, it wasn't a question of being dishonest. In my opinion, it was poor planning on their part which they already admitted.

We congratulated Hostiva because we feel it really takes guts and courage to admit your mistake in a public forum such as WHT.

If they were dishonest, I wouldn't have got my refund since I did not take up their offer.

I thought I would give the new and improved hostiva (neureal.com) a try but... after entering my credit card info, the hostiva sign up system failed. I emailed support to ask them what was up, and to express my concerns with a bad start right off the get go...check out their response:
----------------------------------
on 3/25/02 8:46 PM, David Goldman at g******@neureal.com wrote:

It is completely up to you if you want to host with us. However, the problem you experienced is a known one. It is due to a problem with how Mac version of IE handles java script. You account has not been created and credit card has not been charged.

If you wish to signup please use Netscape or Windows-based computer.


Thank you
David Goldman
----------------------------------

So let me get this straight... I have to use a particular browser or OS to sign up with neureal.com? Macs may only be in the 5% of OS's used... but do you really want to neglect hundreds of thousands (if not millions) of Mac users? I definitely WILL NOT be hosting with neureal.com!
:angry:

We did not write that application. As you may not know vast majority of control panels are BOUGHT or LEASED, not written inhouse by hosting companies.

It's a known bug, and control panel vendor is working on fixing it.

Those who were serious about signing up were accomodating in using Netscape for the signup application. Control Panel works fine on any browser running on Mac.

Thank you for your comments.

Originally posted by Randy
Oh and why are you people congratulating them for being honest? Not much else they can do.

It's almost like we just expect hosting companies to lie. :confused:


Thank you.. I second that!

Please stop posting to this 6-month old thread. :eek:

If you didn't like the replies you should have said so 3-4 posts ago that you made. Or you could ask the moderators to close the post for you.

Originally posted by rastoma
If you didn't like the replies you should have said so 3-4 posts ago that you made. Or you could ask the moderators to close the post for you.

Three of my posts ago was in November. :rolleyes: Please pay attention to the dates. We don't mind and encourage discussion - except this thread is OLD and is no longer relevant. We did ask moderators to lock it down already.

Again, please stop posting here.

Originally posted by lonesail
Those who were serious about signing up were accomodating in using Netscape for the signup application.

I guess giving you my credit card info and attempting to sign up for a plan is not considered a "serious" sign up attempt? What you think I like giving my credit card out nonchalantly? C'mon

-Crash