Hi, all,

I host my website with ventures online starting last week, since I saw a lot of good word for them here. And the experience is really not happy at all. Their helpdesk support sucks. I would like to share this experience with others and see if it's just me who has this complaint.

I order the V200 package, which is a much professional package, as it supposed to be.

In the first several days their DNS server didn't work properly. And the server on which my web site was hosted was down once without any notification or appology.

In the following days, I checked with my panel and found that the disk space available is -0.05 Megabytes. I asked them to check and update to a correct number. It took me three days to wait and they still didn't go anywhere to help. Their helpdest responses first asked me for the server I was hosted on, and then asked me what's the service package I ordered, which is clearly V200. They just don't seem to be willing to help at all.

Now, they tell me that I can have 200MB of space. Thanks I knew that. And they are telling me that I can ignore this mistake.

Guys, tell me if this experience is not too unpleasant, so I can stay with them.

Dr-Xu at Dr-Xu.com