Hi,

I am an existing customer of Pay Systems and I am opening this thread to post suggestions and see if other Pay Systems customers also agree to it. If anyone else is a Pay Systems customer, kindly let us know your vision.

I hope the Pay Systems representative are taking note of this. This is being done by a satisfied customer, who feels that it can be improved in the following ways:

1. The interface for payment need major improvement. It looks like a lot of company's own advertising on the payment page and it looks cramped. I will suggest something which is more branded to the company who has bought the service and more open in layout so that everything does not looks messy.

2. Like PayPal, if you can also have the credit card statements of the customers show some symbol of the service provider. Something like "mypaysystems_indus" or something like that.

3. We only get a mail when a transaction is successful. It would be nice to get mails even if the transaction failed with a reason for the same.

4. An API would be a goldmine!

Please do think about it and see what can be done.

Regards
Abhishek

Abhishek

1) The payment page is very heavily controlled by VISA/MC and our bank. While I agree that the layout could possibly be a little crisper, the branding has to remain the way it is.

2) Again, the descriptor is controlled by the bank. We have to comply with their regulations, and place mypaysystems.com on the cc statements.

3) I have forwarded this to Operations - and they will look into the feasibility of emailing on declined transactions. The problem with that is this: if a merchant gets emails with declined transactions, and they are anxious to get orders, they may get on the support line and want us to force those transactions through. This is a situation we would like to avoid.

4) I agree! :) We do now offer true merchant accounts to US and European merchants...and that of course, connects via API, to whichever gateway you prefer...CyberSource, Authorize.net or VeriSign.

Cheers
James

Can we expect that the merchant solutions be extended to other countries like India, where there is a huge demand and less availability of such services.

We are solely dependent on 2-3 banks which charge $1500 per annum for merchant account and asks for a 5% discounting fees!

May be you guys can smell some opportunities here.

Ankita

I have sent maybe 20 suggestions to PaySystems by using their "suggestions" submit form within the MCC.

They never even bother to email me with a response.

PaySystems is ignorant to your suggestions, and I'm actually SHOCKED that someone from the company has bothered to even post a response.

There are so many "little" things that they can do to massively improve their system... but every time they ignore the suggestion so I stopped.

If PaySystems could be bothered to listen to their clients and actually work to improve their system by implementation of even a quarter of the suggestions I have made (and which I have seen posted on these forums over and over and over and over), then I think they would keep a lot of the clients (like me) who are planning to move to a real merchant account.

My preference is to continue using paysystems, but honestly it just is becoming so much of a bother/hassle that it isn't worth the benefit any more.

Thats the reason i started this thread. I submitted a suggestion and there was no response. So I thought that suggestions might work from here.

Regards
Abhishek

Ankita - we have several clients in India, and have new ones sign with us every month. In order to provide a catered solution to Indians, we would need solid banking relationships in India, which would require extensive dedication and focus... However, once we have achieved our goals in domestic markets, I see no reason why India wouldn't be part of our market expansion.

Mrzippy - things that often appear as simple changes to the end user actually require much more effort. That doesn't mean to say that your suggestions are not valid, or that the solutions wouldn't improve our system; they probably would. But, for example, something as simple as creating new HTML for our payment page (probably the most common suggestion, and a seemingly simple implementation) requires approval on several levels internally, as well as being approved at the highest levels with our bank, VISA USA, VISA Int., MC, AMEX, etc... Payment solutions are typically a step behind the technology world because the financial relationships take as much (or more) time to establish than the actual technology changes. While simple improvements may seem logical, it may make more sense for us to not spend time upgrading our vehicle - rather, we try to move in large strides. A note on that: we are now offering real merchant accounts to compleemtn our third party billing system.

Cheers
James

Originally posted by jacker
Mrzippy - things that often appear as simple changes to the end user actually require much more effort.

Yes, I understand that.

I have never requested a change to the HTML payment pages. All of my suggestions are for changes/improvements to the MCC. For example, why not add an "update" button when displaying the transactions in the "declined" database? Instead, you force us to copy to clipboard, then go to the search page, then paste from clipboard, then do the search, then click update, etc...

Something so simply, but would reduce the time it takes to make updates to declined transactions. It would make my life easier!

This is one very small example of something that would likely not be difficult to implement. You already have an update button elsewhere, and adding one on this page make TOTAL sense, and would do nothing but make the system easier/more efficient for those of us who use it every day and think nasty thoughts towards your company because you make things needlessly complicated.

My main complaint regarding the suggestions I've made is that I NEVER receive a response from you.

Nobody bothers to write me back to say that this is a good/bad suggestion, but it will take XYZ hours to implement and is/is not a priority, etc...

In other words, if you ask people for suggestions, but then make them feel like it is just going into space... .then soon we will not bother making suggestions.

At this point, I no longer believe anything you (PaySystems) tell me. While I'm sure you (sales exec) would like to keep your customers happy, the fact remains that your programming team sucks.

Between releasing of buggy code, features that don't work, a control panel that is very NON-user friendly, etc.... I think you should fire the lot of them and start over with people who know what they're doing.

You have a good concept, and if you can get your tools/software working properly and efficiently, then you'll have plenty more happy customers instead of unhappy customers (like me) who are planning (in the process) of going elsewhere.