Can anyone access it?

I think a router died because my server isn't up now, and I cannot access www.plusweb.com :/

Anyone else having problems ?

--James

Trace Route
Remote Host Address: insomnia.pcnoc.net
Timeout: 10
Delay: 1000
Packet Size: 32
Maximum Hops: 30
# IP Address Host Name Response Time
1 192.168.255.200 Unknown 501 ms
2 192.168.255.200 Unknown 160 ms
3 172.16.95.26 Unknown 230 ms
4 172.16.95.36 Unknown 180 ms
5 213.120.207.205 Unknown 151 ms
6 194.72.9.179 core2-gig10-1.ealing.ukcore.bt.net 150 ms
7 194.74.65.21 core2-pos10-0.telehouse.ukcore.bt.net 141 ms
8 208.185.156.217 above-bt-stm4.lhr1.above.net 150 ms
9 208.185.156.2 core2-lhr1-stm16.lhr3.above.net 150 ms
10 64.125.31.182 lga1-lhr3-stm64.lga1.above.net 260 ms
11 208.184.232.198 core2-lga1-oc192.lga2.above.net 251 ms
12 208.184.232.157 atl2-lga2-oc48.atl2.above.net 270 ms
13 208.184.232.18 core1-atl2-oc48.atl4.above.net 281 ms
14 64.124.51.162 64.124.51.162.cogentco.com 260 ms
15 66.28.5.242 g49.ba01.b000173-0.atl01.atlas.cogentco.com 260 ms
16 66.28.20.130 five-star-communications.demarc.cogentco.com 281 ms
17 209.51.137.250 Unknown 250 ms
18 No Reply
19 No Reply
------- until end -------

Yeah same here. I'll try giving them a call in a sec...

I tried calling - it just kept ringing until I got "please enter your security code" message (?)

--James

I just called again, and got an answer phone message.

They are experiancing network outage at their Atlanta NOC and are working on it.

--James

Thanks for posting an update WildWayz. You've just saved me having to make yet another international phonecall. ;) (although I doubt the debt ridden BT will be sending you a christmas card)

I hope this doesn't become a recurring problem. My server experiences 23 to 25 hours of downtime last week alone. It took 5 or 6 phone calls to straighten it out.

Needless to say, I'm becoming concerned.

- phearle

My server was fine last week - has been ace the last month.

Anyway, their network is still down - can't email Jef cos obviously, his email is down. And it costs a lot to call the US from the UK. :/

If a router died, sure it is "swap it and whammo" :/

--James

That 23 hours was in a row. It went down at 11:30 pm on friday night and didn't come back up til the following night. I've found them to be rather solid until recently.

- phearle

Originally posted by phearle
My server experiences 23 to 25 hours of downtime last week alone.

Needless to say, I'm becoming concerned

I rebooted my server (not with plusweb/serverhost) and it did not come back up. I called my host and I was really worry/concern when my server still did not come back up after 20 minutes later (it come back up about 30 minutes after I contacted my host). Anyway, my point ... You do not need to wait 23-25 hours before you start to be concerned!

cheers,
:beer:

Ok, I admit it. I am very concerned. Good point. I think I'm too tolerant.

- Peter

The company providing us with bandwidth at this point in time had a core switch failure. Unfortunately, our hands are tied until they fix the problem. I've been in continuous contact with them, and they promise to have the problem resolved shortly. We have ordered additional circuits for future expansion and redundancy, but many of the installations have been delayed for any number of reasons. We're having a spout of bad luck here, but we're working every day to correct these issues, and I know that quality of service will return to where it should be shortly. I apologize for any inconvenience.

Regards,

Originally posted by jkehe
The company providing us with bandwidth at this point in time had a core switch failure. Unfortunately, our hands are tied until they fix the problem. I've been in continuous contact with them, and they promise to have the problem resolved shortly. We have ordered additional circuits for future expansion and redundancy, but many of the installations have been delayed for any number of reasons. We're having a spout of bad luck here, but we're working every day to correct these issues, and I know that quality of service will return to where it should be shortly. I apologize for any inconvenience.

Regards,

Ta Jeff :)

As I said, since the server was fixed I have been VERY impressed with it.

Jeff, did you get my email I sent this morning (UK time) about billing?

--James

Jeff,

Is there any ETA on this?

Any e-mails sent have not been recieved, because our servers are offline too. In the interim, you can e-mail me at jkehe@yahoo.com.

well now that sucks
atleast jeff is making an effort to inform everyone :) by even using an alternative email

good to know.

looks like it is fixed now :)

--James