As a host I do not want to make it standard procedure to rant about other hosts. But currently I am hopping mad!

A client of mine used to be with adaptive.net He also registered one of his domainnames with adaptive (he has many)
Adaptive is a reseller for bulkregister.

A week after he signed up for a $ 6.49 hosting plan they raised their prices to 19.95 without telling him. Since they didn't bother to answer his emails, he looked and found....us

However, since he cancelled his hosting account, adaptive is refusing to let him access his domain. An email reply by them:

We do not manage DNS for cancelled accounts. If you purchased the domain
through us, contact the registrar through which it was registered
(Registrars.com or bulkregister.com) to regain control.

My client didn't even KNOW about bulkregister.com. As far as he is concerned he registered the name with adaptive.

And now that he is no longer a hosting client, he also cannot access his domainname. And since it was registered less then 60 days ago, he cannot transfer it.

He has now send them an email telling them he wants to sign up again. He is going to pay the $ 19.95 for one month, he is going to pay the $ 10.- set-up fee, so that he can change the DNS information on his domain.

Personally I'ld rather give them that $ 30 and shove it somewhere where the sun don't shine! Although that might not be the most professional approach ;)

I need to stress though that bulkregister.com has been VERY helpful. They are trying to help in any way they can. Great service. I don't use them myself but based on my recent experience I can really recommend them!

There, I feel better now. Thank you for listening :)

At least maybe your new customer has learned a valuable lesson in reading and understanding the posted TOS. Taken from the Adaptive website AUP page

Adaptive.net registers all new domain names in the name of the customer so that the customer retains full ownership rights to that domain name. Failure to pay domain registration fees or outstanding hosting fees revokes your right to ownership of the domain.

Adaptive.net registers all domains through ICANN-accredited registrars (including but not limited to bulkregister.com and/or registrars.com). Domains are registered through corporate accounts with these registrars; if you cancel hosting with Adaptive.net and wish to retain ownership of your domain name you must transfer the domain name to a consumer-oriented registrar. Adaptive.net will not manage domain names that are not utilizing hosting services with Adaptive.net
I'm not excusing Adaptive's actions. But it does seem they make their intentions clear.

I don't think they can put that in their AUP.

From the reseller agreement of bulkregister:

6.4 You agree to provide adequate customer service, billing and technical support for your Customers, and to make modifications and updates to registration data relating to your Customers' SLD names so that our database contains accurate, current and reliable registration data with respect to your Customers' SLD names. You understand and acknowledge that your failure to make any modifications to any information with respect to your Customer's SLD name(s) in accordance with the written instructions of such Customer(s) within ten (10) business days after delivery of such written instructions, or the making of any modifications to any Customer's registration data which have not been authorized by such Customer in writing or by e-mail, shall constitute a breach of this Agreement. You agree to retain copies of all communications and other correspondence between you and Customer relating to the registration of SLD names with us and to provide us with the same upon request. Your willful provision of inaccurate or unreliable information concerning your Customer's SLD name(s), or your willful failure to promptly update or correct your Customer's registration data, or your failure to respond to our or any of your Customer's inquiries or requests concerning the accuracy or content of any registration data for over ten (10) business days shall constitute a breach of this Agreement.

But besides that, I also have a lot of legal mumbo jumbo on my site. That is there to protect me and my company. It's not there to screw my customers.

Who wouldn't do the right thing and just help this man with a simple change of DNS? I know I sure would.

Originally posted by Pilgrim
. . . . .But besides that, I also have a lot of legal mumbo jumbo on my site. That is there to protect me and my company. It's not there to screw my customers.

Who wouldn't do the right thing and just help this man with a simple change of DNS? I know I sure would. I don't think what you quoted covers dns issues.

Again . . . I'm not agreeing with what Adaptive did.
And it is not the way I would have handled it.
I would have helped the person in any way I could.

As would I.. & I don't understand why anyone wouldn't.
It's not like it would cost them anything other than 5 minutes to update the DNS.. :rolleyes: not much to keep an [ex]customer happy.

**Update and end to story**

The customer received an answer to his email in which he asked that they set up an account for him again which he would pay for a month and pay the setup fee so for the love of god he could get access to his DNS.

Their reply was short: We do not provide DNS for cancelled accounts.

Needless to say the customer blew a fuse, wrote them an email of the sort I never hope to receive (I learned some new words ;) )
and registered a new domainname. Same name with a "-" in the middle.

End of story. Adaptive clients should have learned something from it:(