some days ago I have sent an mail to VDI.net asking informations about dedicated server. Now... I still wayting on response!! I hope servers has a better respons as his information support!I think that is not a god way to become new customers. Anyone had the same problem?

Perhaps thats not a good sign.

I must say that email does not seem like the best way to reach them. I've sent things before (both recently and almost a year ago), and neither were replied to. If you have ICQ, that might be a better way.

I've been waiting a week for a response as well. It seems like a chronic problem. An initial sales call is like a first date: Be your best or else you won't be asked out again.

It is a business' responsibility to make themselves available to potential customers. Customers shouldn't have to beg for a sales rep nor should they have to scavenge the 'net for help with contacting one.


[Edited by alchiba on 10-12-2000 at 07:53 AM]

Why don't both of you try Ultraspeed. They use VDI and I'll bet the response time is much better.

I've heard good things about Ultraspeed and VDI, on this board and elsewhere. However, if Ultraspeed = VDI and VDI can't return a simple RFI then I'm concerned about their response time when the chips are really down. I also worry about the number of layers I have to go through to get support from the NOC should that situation arise.

When the chips are down I have not a problem calling every tech @ home @4am to get something fixed if need be. They don't like it but They have 10-15mins to respond to emergency pages before I start ringing phone numbers. We've not had a problem with emergency support. I can't say about their standard support or sales but however we have no problem with their emergency support if/when needed.

I would deal with DanielP before going through VDI directly. Don't look at it like another layer to have to "get through" to reach the NOC. Look at it as another layer of support! Who do you think VDI would respond faster to. 1 guy with 1 server, or UltraspeedUSA with MANY servers. I would rather have DanielP ring the NOC and get things moving than do it myself.