If you use Paysystems, who and how is your representative? Is he/she quick and responsive? Are there any that you do not like? Some details about him/her would be nice. :)

A name would also be nice for me to get an idea of the staff members at paysystems.

edit: should this be in e-commerce? my apologies.

I'm not a PaySystems client, but I am considering their services. I obviously have a lot of questions, so I have been e-mailing this one representative over and over, and he usually replies within an hour during business hours.

Very prompt, and efficient replies.

Hopefully it will continue after he makes "the sale".

I wasnt aware that we got a rep at paysystems. When ever I contact support (normally the live chat) it's just a random name.

Moved to e-commerce

The person I signed up under is Lenny. I think I read on another post on paysystem it's a she.. I thought it's a he. but anyways, His last name starts with 'R'.

He is amazing, detailed with his answers there was another one that I emailed before I signed up, he was a bit flaky.

I have not contacted Lenny since I signed up though, and only used the live support feature, 2 out of 3 times I got very detailed reply.the other one time, the guy there didn't sound like he knows too much.

Actually,one of the question I asked was if i can setup paysystems to take only credit cards with the same billing and shipping address.. to prevent fraud.. and he went. this doesnt' prevent fraud (?? :P) (anyhow if anyone reading this is interested, you do it on your site and not thru paysystems)

I never used Paysystems but a few months ago I was going to. I e-mailed Paysystems asking them a question (forgot what the question was) and I waited a week and no response. I e-mailed them again and still no response, so I decided not to sign up with them and stayed with PayPal.

Hey there.

Lenny...is...a...he. :)

Most of our clients have account reps. However, if you have singed up online, or simply called in and opened an account, then you may not have a specific account rep. I would reccomend that anyone who opens an account get a rep, because those little questions will always be able to be answered by your rep, and they won't have the long hold times at their extension.

Cheers to all - "pablo514" - my buddy Paul - is now working on a special project for us, so I am going to be monitoring this forum in his place. If anyone has any questions, hit me up.

James

You can sign up with PaySystems. They are very strict with their antifraud policy and their customer support is very good.

Regards
Dimitar

Originally posted by jacker
If anyone has any questions, hit me up.

Any ETA on resolving the issue with recurring deletion notices not being sent to merchants? Over 6 months and each time I ask I get, "I dunno". Manually checking the MCC twice a day seems like something your system should be doing yes?

Your friend Pablo said he'd passed it on 'to his supervisor', but it's still broken.

Nice enough system Pasystems has.. when it works. If recurring notices worked I'd recommend Paysystems to our customers.

Originally posted by akashik
Any ETA on resolving the issue with recurring deletion notices not being sent to merchants? Over 6 months and each time I ask I get, "I dunno". Manually checking the MCC twice a day seems like something your system should be doing yes?
You know, when Paysystems stopped emailing out the deleted accounts, I was annoyed, but that forced me to implement a new manual tracking system.

When you have close on 1,000 Paysystems accounts to track, you have them dropping from the recurring database [for non-payment issues] all the time. It's like a battle to track the dropped ones, and get them recreated and back into the recurring database. And all that turned out for the best, as I would never trust an automated system to work like it's supposed to, all the time. :)

That's a silver lining I suppose. There's a very nice system set up now here to keep an eye on accounts through lists of declined accounts and spreadsheets. By the time we'd caught up on the 'missing' deleted recurring accounts and had them sign up again it punched our monthly income up a few hundred dollars.

Of course it would have been nice to have them paying the whole time, but such is life. :)

I met a PaySystems representative on this board itself. His name was Paul. They are very friendly and helpful. They are also strict as far as frauds are concerned. I am having a nice time at Pay Systems till now :) Lets hope the best for the future as well.

Regards
Abhishek

I have delt with Paull as our account rep and he is very helpful and gets back to you quickly.

I'm not sure about the strict on fraud part as I have caught most of them before they do. Always keep an eye on this yourself anyways.

Our account rep is called Cindy. I only found this out the other day when we contacted PS to set up a new account (for a new brand we're setting up).

But the email thing is really annoying. I have 2 people working in Accounts and they still miss loads of deletions. In fact they just studied the latest spreadsheet and sent out over $1000 in invoices, $400 of that is recurring revenue.

And now they are studying the spreadsheet from Dec to Feb and I'm sure they'll be a couple of grand in there too. Needless to say, billing is almost in a state of complete disarray over this.

James, I think it close to insanity that your "IT Department" can't find the problem and fix it. This issue has been with us for 6 months and they still can't fix it. I advise that you get tough on your IT staff or employ people that have higher IQs than monkeys.

I wonder how many people we are hosting for free. :)

At your size, you should be on a full merchant account! :o

Should be, just too lazy to make the switch. :D

As well as the major disruption to customers making a switch from Paysystems to another avenue...

Originally posted by NexDog
And now they are studying the spreadsheet from Dec to Feb and I'm sure they'll be a couple of grand in there too. Needless to say, billing is almost in a state of complete disarray over this.

I wonder how many people we are hosting for free. :)

Yes, the ability for our clients to delete their own billing record WITHOUT even having us notified by paysystems is the #1 reason we are planning to leave them.

What is the point of outsourcing our billing needs if we can't even trust it?