It's been five days since everything went down and still no word from them, it's like they just disappeared off the planet. If they ever go back up again let this be a warning to their would-be customers...

Sorry to hear that.... Your not a client of theirs are ya?

Unfortunately, I am.

I've heard that Eagle (Leslie Herps) left the company, maybe that's why!?

That doesn't justify vanishing and shutting down everybody on their servers without so much as a warning though.

What a nightmare.

I'm moving to ecommercediscovery but the whole situation is just infuriating. I'm fully paid at Eagle for this month too.

Originally posted by Mr. Amazon
I've heard that Eagle (Leslie Herps) left the company, maybe that's why!?
Wasn't he the one running the company?

:eek2:

Maybe they're moving or something. I'm sure a company can't just vanish like they have without a word.

Originally posted by Mr. Amazon
Maybe they're moving or something. I'm sure a company can't just vanish like they have without a word. You must be new to the world of web hosting. :) I've seen several companies vanish in thin air. I will have to agree with you, it's bizarre that it would happen to Eagle--they seemed like a well-established company, had a regular presence here, etc. Something strange must be up.

His last post was on 9/14 but the board says last visit was on 10/17 :(

Their servers were admittedly fast while they existed though, but even if they do come back I don't think I can trust them again.

I've just moved to ecommercediscovery, I just hope things get better from here and that I won't have to move again... it's a nightmare re-uploading hundreds of files.

Sorry to hear about your problems. I had the same problem also, I signup for a reseller account and the company started to slide down and all of a sudden without warning they vanished. All efforts to contact them was impossible. The only alternative was to do a chargeback. It's not appropriate to mentioned names here, anyway, rest assured this Host doesn't participate nor a member of this Forum(WHT)

My advice, would be to get a refund(chargeback) or write- off whatever you spent and move along to find a suitable Host again. These are some of those frustrating things that we all have to face when we depend on a Host and we can't run away from that fact.

Regards,
cactus

Wow, what luck. I would've thought Eagle was a reputable hosting company...

But the same thing happened with Secured-Net.Net, good service at first then went down (say, weren't you with secured-net previously? :D )... but now that they've gotten over it, they're servers seem to have become reliable (I'm still with them though).

Maybe Eagle Web will get better after this downtime? Or maybe they just have to let go of some baggages or something so they won't run out on luck again.

Just a note here:

The problems with Secured-Net.Net existed before they were sold. Secured-Net.Net is now under new management and is now running solid as skysenshi noted. :-)

I sincerely doubt that Eagle Web will be back any time soon. They've been down for almsot a week with no word.

If they've been down this long with no word whatsoever, it's probably not because of technical problems.

Originally posted by cactus
It's not appropriate to mentioned names here

Actually this is the best place to do it that I can think of ;)

In fact it's generally encouraged to share your bad experiences so people know which companies to be weary of :)

As I mentioned before, I've heard that they're moving and that Eagle left them.

Aloha
that sucks he goes away after being here and just leaves people hanging ???
that does kinda worry me about colo my servers at time ????

the old Queen song comes to mind "Another one bites the dust"

Yeah, leaving customers hanging without so much as a word isn't exactly the best way to conduct business.

Like I said, it's as if they just vanished off the face of the Earth.

Aloha
well since he was an eagle maybe he soared away ????

Was this a big company?
If not, maybe a key person got sick or whatnot, and that should be it...

Note to companies who believe anyone should be allowed to advertise on WHT: Now do you see why I only let selected companies with a proven background and reputation advertise on WebHostingTalk?

Mattf
Note to companies who believe anyone should be allowed to advertise on WHT: Now do you see why I only let selected companies with a proven background and reputation advertise on WebHostingTalk?

That statement could come back and haunt you.
Having a proven background and reputation doesn't preclude companies from biting the dust.

Eladesor.

Originally posted by Eladesor
That statement could come back and haunt you.
Having a proven background and reputation doesn't preclude companies from biting the dust.


That is true. There are no absolute guarantees, just as there is no such thing as unlimited bandwidth. ;)

However the policy that was instituted here certainly lowers the possibility of a similar disappearance from a company that advertises here. Doncha think?

However the policy that was instituted here certainly lowers the possibility of a similar disappearance from a company
that advertises here. Doncha think
Agreed.

But… (isn’t there always one) without opening up a previous thread of mine regarding advertising on WHT, (I am personally opposed to WHT doing any advertising of hosts). Reading this thread, the majority consider(ed) Eagle a reputable company. In fact I nearly purchased a server with them myself – they looked impressive. From which I surmise that they (Eagle) might have met the criteria for advertising here.

Eladesor.

I just hope Eagle doesn't do anything freaky like continue charging my credit card even after the vanishing...

Originally posted by Relyc
Actually this is the best place to do it that I can think of

In fact it's generally encouraged to share your bad experiences so people know which companies to be weary of

Okay, the Host was www.urgenthost.com. I don't know what happened to them. As I mentioned earlier I even tried calling them over the phone(international call) in desperation but the line was disconnected according to the telephone operator.

It was hell for me, as a web designer and providing web space to clients in my local area(Malaysia) I had to explain to my clients what happened and compensated them with one month free hosting on my new reseller account.

Well, all this happened more than six months ago, I hope that my existing reseller accounts with 4 hosts provider to be exact will be more responsible. I have learned my lesson and now more experienced,

Why don't I get my own server?

Ans: First of all, I concentrate more on web designing and is basically my core business. Maintaining a server is a headache, I prefer to be a reseller where I can have more freedom and maximise my time which works very well for me.

Having a proven background and reputation doesn't preclude companies from biting the dust.


True, but investigating the companies past, time in busines, number of clients, viable offerings, server provider etc... can give an indication to the probability that the company will be able to provide the services now and in the future. Its a numbers game, we might refuse one or two genuine good companies who might be in business for eternity and will continue to provide great service, however with the same criteria we will eliminate most of the companies that go down, provide bad service or do not have the capital to continue.


From which I surmise that they (Eagle) might have met the criteria for advertising here.


No, infact he did not meet the criteria and was declined. I would not want to be responsible for referring to companies that do not inspire confidence in me.

Sorry for taking the thread off subject. Back on subject now .... :)

Should I ban this tangent starter? :D j/k heh heh hee hee ho...

Oops! I was also a little bit off-topic regarding this thread. Sorry chicken, hehe, I hope you won't ban me:) Hey, I have not seen you posting at http://www.webmaster-forums.com/ for quite some time?

Regards,
cactus

I meant Matt :D - and yeah, I've cut back on the number of forums a bit, heh. Will make the rounds again soon...

Originally posted by MattF
Note to companies who believe anyone should be allowed to advertise on WHT: Now do you see why I only let selected companies with a proven background and reputation advertise on WebHostingTalk?

Matt, how could a webhosting company (MC Host) that's only been in business for a couple of months prove background to you?

(Kiwi, I hope you don't get offended or anything since I have nothing against you or your company. I'm just trying to understand how Matt is choosing his sponsors)

Originally posted by MattF


No, infact he did not meet the criteria and was declined. I would not want to be responsible for referring to companies that do not inspire confidence in me.

Sorry for taking the thread off subject. Back on subject now .... :)

Wow, I wish somebody told me that when I was looking for feedback about them prior to signing up...

Still (24hs later) waiting for MattF to answer my question..

:sleeping:

There's a good chance that either this will be answered via email, or if deemed to be a personal decision, not at all. I can't speak for him, just mentioning that you might not get an answer on the forum, I don't know...

I don't think I'm asking an unfair question. In my eyes, Matt's actions do not backup his statement above. Please correct me if I'm wrong about this. I'm not trying to put anyone on the stand, just trying to find out how Matt chooses his sponsors.

Mr. Amazon
If you do get a reply please share it with us.
It's not personal or offensive - just a damn good question.

Eladesor.

Matt, how could a webhosting company (MC Host) that's only been in business for a couple of months prove background to you?

Good question considering many new host come here with rave comments and post for a few months, grow, then turn to crap.

* Not saying MCHost will. They seem very good. But a few months ago, Eagle web was here to stay.

Originally posted by Eladesor
Mr. Amazon
If you do get a reply please share it with us.
It's not personal or offensive - just a damn good question.

Eladesor.

I still haven't heard anything. I'm sure if/when he has a good and valid answer he will post it here.

:eek3:

Eagle Web update: My mails to their support group bounced back due to a "permanent error".

1) MCHost utilize a world-class data center (i.e. NAC) which is extremely reliable and very fast.
2) Whilst MCHost have only been in business a few months I have known them since they're launch and monitored their postings across the forums. They have been extremely professional in their attuide.
3) MCHost offer a viable offerings at prices which tie in with what their provider offers.
4) MCHost have an active community forum with many members and excellent feedback. MCHost have a more than one person in support.
5) MCHost has been recommeneded on WHT and other forums many times.
6) MCHost hae a sensible and fair T&C.
7) MCHost show no signs of going anywhere, with all the feedback and professionalism behind them they seem to be following in the footsteps of FutureQuest.

Ewsnl we're also in business for more than a few months. However:
1) EWS were banned from WHT for repeatedly violating the forum rules. This give a poor preception instantly!
2) EWS claimed he had sacked the employee who spammed WHT. I can't prove or disprove this, but for a company with less than 70 internic domains served from their nameserver, I seriously doubted that claim.
3) EWS's provider (immenet.com) offered unlimited bandwidth on their dedicated servers. It is important to investiagate the providers of web hosting companies when making any decision as ultimately they are highly dependent on them.
4) EWS offered 200gb on most of their dedicated servers, probably because they didn't want to state unlimited bandwidth dedicated servers, which is what they were reselling. If immenet.com were to impose traffic restrictions below 200gb then what would happen? (note: most unlimited provider do eventually switch to metered traffic)
5) They were reports of stolen design, again blame passed onto someone else.

Update: Now it has been confirmed that the main partner in EWS has left the business. The site ewsnl.com however has gone back up. :)

There are loads of things that come into consideration, there is no set formula just discretion, if I trust them (and believe me I do a lot of investigating before I decide to trust them) then I'll let them advertise, if I don't then I'll monitor them for a month or two, and then decide (usually no again).

I'm not going to continue to debate about this subject, we decline about 80% of all advertising requests in your interest. I'm sorry I bought the issue up however I wanted to show those that flame the policy that it does work. If you wish to continue debating use the feedback and suggestions forum.