If you planing to join aplus.net please read my post first and t hen decide.

Before i join Aplus.net I asked aplus.net sales
is epro plan true unlimited?
Unlimited bandwith?
Unlimited sql database connections?

and he told me yes. it's all unlimited

on 17-02-2004 day 37 after i've used aplus.net they sent an email to me telling me i over use the cpu resources, I need to either buy a dedicated server from aplus.net or my site will get suspended next day on 18-02-2004. when i am just getting 5000 vitsitors and 43gb bandiwht that time. but i was getting 5000 vitistors avg at day 10 already. they waited till after 37 days to suspend me so that i can't get refunds.

Then i eamiled billing@aplus.net right away was hoping i can get my refunds and explain to them why i want to get refunds. But they didn't reply me, and didn't suspend me afterwards. I didn't recive any email reply for them even now. still no email reply from billing whatsoever.

05-03-2004 my site suddenly got suspended without notice. So i called up tech support ask why. they told me site suspended for 48hrs for over cpu use. then I tell them atleast give me a notice if you r gonna suspend my site. and they aggree to put my site back up in few hrs on the phone. then 5hrs later I recieve an email from aplus.net saying My site will be suspended permently, if i want to keep my site i must buy a dedicated server from them.... This is FORCING ME TO UPGRADE THEIR SERVER without giving 2nd option.

and i replied to that email including the screenshot of that sales telling me database connection is unlimited. database is what using the cpu and if it's unlimited why would they count cpu load on my site? and Why they didn't suspend me t on 18-02-2004 to refund my money and have to wait till now to suspend my site??

I talked to tech support again about this issue on 5th they told me to wait for email reply. it will reply in 24hrs.

right now is already 3 days pass. and my site is still down. and no reply from them.


They don't seen to ever reply their cutsomers email and just force the cutsomers to either upgrade or bye bye your account is suspended and we keep the money..

This is true story it's not edited or translated in anyway. This is excetly what happened to me.

What i am angry about is. I tried to ask them which script is using too much cpu. and triy to fix it. even when they told me the sql database is unlimited,
Database is what use the cpu most They didn't reply my email.

When i request the refund they did not reply my email either and waited for 1 more month pass so that i can't request refund anymore then suspend my website without notice. And even now i been trying to connect to live chat support which they are ever online now.

This make me feels Aplus.net is trying to scam cutsomer in and then just make up any lame reason to suspend their member without refund. No email reply whatsoever. I really don't undersand why fair tradings allow them to run this kind of company.

I've signed up a new webhost today and transfering my domain to a new registar, coz Aplus.net forced me to transfer my domain with their domain company name4ever when i could just easily update the DNS name with my old domain registra, I don't care if i have to spend more money to transfer to a new domain registra i just don't want to use anything that's related to aplus.net anymore. But after 6hr i have request the domain transfer name4ever still haven't email me the aprrove transfer code...

Don't TELL ME THEY ARE LOCKING MY DOMAIN IN APLUS.NET THAT WON'T ALLOW ME TO EVEN TRANSFER AWAY FROM IT!!! I TRIED TO CONNECT TO LIVE CHAT TECH SUPPORT TO ASK BUT IT'S NEVER ONLINE!! :angry:

IF you actully spent the time to finish my post you should know how bad aplus.net is. Feel free to add comments if i say anything wrong.

This really makes me feel angry. and i really want my refund back. I am just runing a free anime community without even adding adverting banner to make money. Just want to provide a decent anme community for members can get together and chat on the forums. If you know any way i can get my cutsome rights or my prepaided 1 year service back please post an reply in here. Thanks for your all reading my post.

BTW there isn't any file more than 1mb on my site. so i really have no idea why they even suspend a site like mine when i don't really use the bandiwht to host big files.

How do i get my money back when the don't evne reply my email?

Sad `story indeed. But you guys got to quit looking for unlimited bandwidth and space. Do you guys think we web hosting companies get unlimited? Then why would we try to sell you unlimited?

Next time dont try to find unlimited there is no such thing on bandwidth and space.

Good luck and hope you do not fall for this again if you have a busy site seems to me you should not try to find the cheapest because this is what happens when you go with a so called unlimited plan.

I hope some moderator or forum admins could sticky this post. So aplsu.net can't cheat anymore members.

Originally posted by sandee29
Sad `story indeed. But you guys got to quit looking for unlimited bandwidth and space. Do you guys think we web hosting companies get unlimited? Then why would we try to sell you unlimited?

Next time dont try to find unlimited there is no such thing on bandwidth and space.

Good luck and hope you do not fall for this again if you have a busy site seems to me you should not try to find the cheapest because this is what happens when you go with a so called unlimited plan.

Yeah i was a noob didn't know. and i tried to make sure with the sales jsut in case. the sales told me all unlimited. and it's true unlimited. i even have the screenshot but i can't post screenshot of the sales yet coz not enough forum credit :/ will attach it when i post few more theads.

Aplus.net sales are all lieing....

poor you . For me, aplus is the worst then to managed

"worse" and "worst" seems to have switched. :D

Aplus.net is a good example of doing the worst when you are capable of doing the best as a company with good infrastructure.

My opinion? Here it is:

1) Any host that advertises UNLIMITED bandwidth or disk should be shut down by the FCC for fraud or minimum false adverstising. Hosts that LIE to potential customers just to get them in and then pull bait and switch when the client actuallly tries to use the services they advertise just piss me off and give the industry a bad name.

2) No pity to any dumbass people who believe these claims without doing research first. The reason they fall for this? Because they are cheap. They want it all for nada. Bargain hunters at their worst and when they get burned by their own stupidity, they whine on WHT....so tired of it.

Maybe one should sell unlimited harddrives?
Would that help?
Yep, cheap and greed will get you every time................

Its indeed a sad story. Hope you get your money back and get your domain transfered to some other provider soon. Btw, did they show u any proof about cpu loads you made? Because i am pretty sure, one accoutn can't blast their cpu to max out.

True unlimited?

That would include downtime and suspensions but not refunds. You would have to get the limited package for that.

Originally posted by ultramatrix
Its indeed a sad story. Hope you get your money back and get your domain transfered to some other provider soon. Btw, did they show u any proof about cpu loads you made? Because i am pretty sure, one accoutn can't blast their cpu to max out.


Nope they didn't give me any prove. and when I request the prove they just ingorne my email. and never reply. I did finally received an email today. After I sent out 4 emails total and called the tech support 3 times, also used live chat suppport 5 times. i'd use more live chat but they hardly on. :/

Email i got after my accoutn got suspended. on 05-03-2004
-----------------------------------------------------------------------------------
Over the past couple of weeks we have been monitoring the usage of your site on our server, the amount of server resources that your site requires to function are too large to keep your site on our Shared hosting servers. The site is consuming more then half the resources on the server and had to be suspended because it was effecting the overall performance of our Shared hosting server. Currently there is one option for your site, as it has out grown our Shared hosting environment, this would be to move to a VPS or one of our Dedicated servers. The plans are outlined here, servers.aplus.net

If your interested in your web sites success you will probably consider this as an option. Please understand because of the usage your site is requiring of our server we cannot turn it back on, so either the account will be terminated under our Shared Hosting Agreement and Acceptable Use Policy, or you can move to a dedicated solution. Please contact our sales office if this is what you plan on doing. Sales 24/7 1-877-275-8763.
---------------------------------------------------------------------------------
This is 5hrs later after i called tech support why my site got suspended without notice. and then finally i got this email. but the tech support on the phone told me my site will be back up in few hrs. well lies again what can i say.


Finally they replied!! Email i got today from aplus.net. at 09-03-2004
-----------------------------------------------------------------------------------
I am having the account refunded for the time that you did not use the account, We do not shut down accounts like this unless it is absolutely necessary, I have over a 1000 websites on this server and I can not have one website effect the other 1000 customers that I have, We allow unlimited bandwidth and such as long as you don�ft effect the other customers on the server, but in this case it is.
-----------------------------------------------------------------------------------

How the hell can a website with avg 6000 vitsitrs over load half of the resources in their server????????? They are hosting 1000sites on the shared epro plan server? on a P4 2.4 with 2gb RAM only? 1000 sites?????? i think they've gone mad.

I really don't know how a standard postnuke website can overload half of hte resources in a server with only 6000 avg vitsitor per day.

What is wrong with Aplus.net how can they even run a business like this?

Their sales said earch server can host up to 500 sites. wow thats alot for a p4 already and now they hosted over 1000sites on a server and telling me i am overloading it? and Forcing me to buy their dedicated server without 2nd option. great nice way of sucking money off their cutsomers.

*note i didn't pick this company becoz it's unlimited and cheap. becoz when i browsing their website searching for a plan. the sales chat just poped up and started to offer me their plans. and tell me it's true unlimteid that's why i ended up buying it...... coz i trusted the sales. well I must be blind that time. what can i say.

I have over a 1000 websites on this server and I can not have one website effect the other 1000 customers that I have

1000 sites on 1 server with unlimited bandwidth ???
:rofl:

Well, this people really have a UNLIMITED resources! :D

OMFG!!!!!!

let me do math..:o
ook how space need put 1000 people in one server.
1000*1GB
Hmm
mabe they have UNLIMITED HD and UNLIMITED B/W :eek:

Originally posted by Drache

What is wrong with Aplus.net how can they even run a business like this?



They can run a business like this because people are greedy and they will pay for things like unlimited bandwidth without ever doing any research on the product or the company.

I don't want to be the mud in the pie but check they SLA it is normal for hosting companies to put a 10% CPU usage as a restriction to protect their interests. While they seem to offer unlimited a site is always going to fall far short, some more than others depending on the stress the scripts cause.

As advice to people read SLA's very carefully and check up on reviews by others when considering a host!

Robbie

Lol, another victim of the oh so amazing attention getter "unlimited" materials. They always seem to miss the fine print in the providers policies.

All I can say is, don't blame anyone but yourself for your choice of a host.

lol, i just read the previous posts. We checked his site usuage and its 0.37% all the time, thats the top process from his site. I am not quiet sure how he overloaded their server to that much.
Maybe because of he is using over 60gb bw per month, they cudn't afford to give unlimited bandwidth for him :P.

Anyhow, again another story of unlimited offers. Watchout in future guys.

Sorry to hear about your issues.

I used them for one site a couple of years ago and had billing issues. The server itself was fine, but they double billed me regularly and kept on billing me six months after I left. Back then they didn't advertise unlimited anything, and truth is the performance was not bad. But their customer service and billing sent me away.

Originally posted by ArtieFishill
2) No pity to any dumbass people who believe these claims without doing research first. The reason they fall for this? Because they are cheap. They want it all for nada. Bargain hunters at their worst and when they get burned by their own stupidity, they whine on WHT....so tired of it.

:D

Never, ever trust in unlimited disk space or bandwidth.

Does anyone know if Aplus is somehow affiliated with cnet.com, cuz I remember I while back I saw Aplus got the Cnet Editors Pick or something and cnet gave them a glowing review. I was somewhat suprised the first time I saw all the negative reviews on them here

They probly pay Cnet to advertise for them. Aplus.net is a totally ******** company, As you can see they got like sales on live chat 24/7 none stop. But their live chat tech support are never on. Normally they only on when someone join.

For example When a sales scamed you into aplus.net, then their tech support will be on to serv you for abit and then after you are done they went offline right away. It's so hard to actully connect to the live chat tech support while the sales live chat is 24/7, the sales live chat even pops up while you browsing their website randomly.

I think they spent all the money to hire sales which they could use them to hire few more tech support.

It is so funny to see when they say Real Life Photo in the live chat. but different nicks use the same photo all the time in the support alive chat. I've seen atleast more than 4 differnet nicks that uses same photo in the support live chat.

Aplus.net is just a totally ******** company. Sorry i don't mean to frame them but just want ppl to know the truth.

Wait..

They offered unlimited bandwidth and Databases and they suspend you because of CPU Usage. I don't see whats wrong there.

Sure "unlimited" doesn't exist, but they aren't going after you for going over bandwidth. You consumed more cpu usage than you should.

They really have not scammed you.. you got what they offered, unlimited bandwidth and unlimited MySQL usage.

it's your own fault that you didn't clarify with them that there wasn't a any rules regarding cpu usage.

rob83, he didn't use cpu much.. it was an excuse to suspend his account from there. I read the chat logs and they said unlimited mysql connections, and drache's site needs around 400+ connections all the time. They set the mysql max connections to 200, but stated its unlimited. His cpu usuage was not even higher than 2% of the whole cpu on a P4 2.8 machine, which really doesn't affect other customers hosted on same server.

If they really meant unlimited or gave true details, he wouldn't be end up posting in WHT. I also chatted with one of their live support person and they stated again to me, saying the connections to MySQL are unlimited and unlimited bandwidth.

Anyhow, whatever happened must be for good drache. You just learnt a lesson of what "Unlimited" really means in webhosting industry.

Actually upon further investigation aplus.net does not appear to have any rules regarding processor usage in ther terms of service. They do also state that they will give you 14 days notices

I'd take this a bit further if I was you as the rules are being made up as they go along by the looks of it

Robbie

After I received email again just now at 10-03-2004 I really don't know how i should feel. I suppose to be feeling very angry, but as soon as i finish reading the email i can't stop laughing. :rofl:

Email from aplus.net 10-03-2004
------------------------------------------------------------------------------------ Currently the site is up and active. In your email on 3/5/04 you state that if you were up you will not request a refund. I cannot approve a pro rated refund of server abuse, Aup violations and other violations of the sort.
Best Regards,
Scott Oertel
Technical Support Floor Manager for
Abacus America d.b.a. Aplus.net & Names4Ever.com
-----------------------------------------------------------------------------------

Currently the site is up and active.
If they haven't notice I already moved my site to UltraMatrix becoz they never reply me any email. What kind of tech support is this? they don't even know how to ping or check the DNS of their servers?

Domain servers in listed order:
ns2.ultramatrix.net
ns1.ultramatrix.net

In your email on 3/5/04 you state that if you were up you will not request a refund.

My email: at 05-03-04
------------------------------------------------------------------------------------
To Aplus.net:
I've emailed aplus.net few weeks ago regarding this problem, and If it can't be fixed i will request full refund but there is no reply what so ever. i Emailed both support and billing. and aplus.net did not suspend my account next day which it say it would in the email i've recived few weeks ago. So i keep using aplus.net's service while i am waiting for an reply. And suddenly today my site got suspended without even a single email to warn me before the suspention. I don't think what aplus.net doing is right. Sepcially with misleading advertisement and very bad cutsomer support. I I've also include a screenshot of the chat with sales which saying unlimited connection to SQL database.

I've called the tech support 20mins ago and Dave on the phone told me my site just getting suspended for 48hrs, and i ask him to put my site back online right away he told me it will be back online in few hrs. But now i am getting this email saying my site will be suspended forever.

We are just getting 6000 avg vitstirs per day, That isn't much at all. Over using CPU resource is not a good reason to suspend any cutsomer which makes them feel they getting cheated by Aplus.net. without telling their cutsomer what cuase the cpu overload.

If aplus.net is gonna suspend my site forever i would like to request Aplus.net to refund my money. Becoz it's normal for my site to get 6000 avg vitstis perday and i can't do stop ppl to vitsit my site.

The site has been runing very slow last few days and i got suspended without warning, also the error says 410 gone on www.hongfire.com which will make the vitsitors thinks hongfire.com will be gone forever.

Also before i join alex one of the aplus.net sales told me site will be moved from 10mbit to 100mbit host when it gets busy.

Please put my site back online right away before I move to a new webhost so i can inforum the members, and refund my money if i am getting suspended permently. If not i will have to take legal action aginst Aplus.net for unable to support the service that i paid for, and also misleading advertisement. And also the damage that aplus.net cause for suspend hongfire.com without warning.

Please reply me as soon as possible.
-----------------------------------------------------------------------------------
I emailed them at 17-02-2004 becoz they tell me they will ban me at 18th-02-2004 for over cpu use. Then i sent to billing and support both at 17th and 18th of feb 2004 asking if you gonna ban me than pls refund. That was a month ago. they didn't ban me on 18th feb 2004 and never reply my email. As you see clearly in my 05-03-2004 email I said I've emailed aplus.net few weeks ago regarding this problem, and If it can't be fixed i will request full refund but there is no reply what so ever. that's my request few weeks ago. and in the email i recive on 5th and 8th of march 2004 both email are telling me i will be suspended forever unless i buy a dedicated server from them.

I cannot approve a pro rated refund of server abuse, Aup violations and other violations of the sort.
Server Abuse??????? Aplus.net is hosting over 1000 sites on a p4 2.4 server. they telling me abuse? They are abusing their own servers!!!:angry:


on 9th their support aggree to remove me 10month fee. becoz i paid for 12month but only used 2 month. and today they send me email telling me not going to refund my money???

My site been down for 3 days they never reply my email. But as soon as i request refund they started to talk to me again...

And they didn't even notice I already change the to a new webhost company and telling me my site is active so i can't refund?

Guys suggestions please. What should i do? I feel like i have communitcation problem with aplus.net's cutsomer support.

I feel your pain, and anyone else that has had their site with them.

I wish I had the e-mail from their abuse department. When I was 15 I had a site with my friend from them. Pre-paid a full year (I believe that was the only option). 4 days later an e-mail came saying we violated the terms of service and used over 25gb of bandwidth in one day :eek: .

Our site was still in the design stages.:rolleyes:

Needless to say I do not like them very much.

Download a copy of their AUP so they cant alter it and ask them to provide you with what part of this you violated (Specific sections)

There is nothing that i can see that mentions processor usage take a look for yourself

Robbie

The acceptable use policy is the only thing you can be suspended for and CPU over usage is not part of this AUP. Anyone else agree?

Aplus.net and its affiliates provide to business and consumer users several information technology related services, including such services as Internet access, various electronic mail (email) packages and services, World Wide Web hosting arrangements, server colocation and other online and Internet-related services.

Aplus.net reserves the right to refuse service to any individual, company or corporation. In addition, we reserve the right to suspend or terminate service to a client whose activities may be deemed detrimental to our client base. As a courtesy, we will always attempt to contact our clients to determine if other Aplus.net plans may better suit their needs.

It is contrary to Aplus.net policy for any user of any of these services to effect or participate in any of the following activities through an Aplus.net- provided service:


To post ten (10) or more messages similar in content to Usenet or other newsgroups, forums, email mailing lists or other similar groups or lists;
To post to any Usenet or other newsgroup, forum, email mailing list or other similar group or list articles which are off-topic according to the charter or other owner-published FAQ or description of the group or list;
To send unsolicited emailings to more than twenty-five (25) email users, if such unsolicited emailings could reasonably be expected to provoke complaints;
To falsify user information provided to Aplus.net or to other users of the service in connection with use of an Aplus.net service; and
To engage in any of the foregoing activities by using the service of another provider, but channeling such activities through an Aplus.Net account, re-mailer, or otherwise through an Aplus.net service or using an Aplus.net account as a mail-drop for responses or otherwise using the services of another provider for the purpose of facilitating the foregoing activities if such use of another party's service could reasonably be expected to adversely affect an Aplus.net service.
To use Aplus.net services for illegal activities and activities harmful to others computers, data, software or networks including but not limited to hacker activities, virus creation and distribution, denial of services attacks, email bombs etc.
To use Aplus.net services to post the following on the Internet

7.1. Copyright, trademark, patent, trade secret or other intellectual property infringement, including but not limited to offering pirated computer programs or links to such programs, serial or registration numbers for software programs, copyrighted music, copyrighted images; copyrighted texts etc.

7.2. Displaying material that exploits children under 18 years of age;

7.3. Displaying material containing nudity or pornographic material of any kind

7.4. Providing material that is offensive to the online community, including but not limited to profanity, bigotry, prejudice, racism, hatred, etc.

7.5. Promoting or providing information about illegal activities, promoting physical harm or injury against any group or individual, or promoting any act of cruelty to animals;

7.6. Defaming any person or group;

7.7. Promoting or soliciting for participation in multilevel marketing or pyramid schemes.

7.8. Gathering personally identifiable information for unlawful purposes.


Furthermore it is contrary to Aplus.net's policy to send unsolicited emails to the Aplus.net provided addresses of Aplus.net customers, unless the sender has a bussiness or personal relationship to these Aplus.net customers. This rule applies regardless of whether the sender is Aplus.net customer, or has used an Aplus.net account to send these emails.

Aplus.net considers the above practices to constitute abuse of our service and of the recipients of such unsolicited mailings and/or postings, who often bear the expense. Therefore, these practices are prohibited by Aplus.net's terms and conditions of service. Engaging in one or more of these practices will result in termination of the offender's account and/or access to Aplus.net services. Aplus.Net reserves the right to redirect the homepage of any customer who uses their Aplus.Net service to send SPAM to an anti-SPAM page, until the offender stops sending unsolicited email, cancels their account or has their account terminated by Aplus.Net.

In addition, Aplus.net reserves the right, where feasible, to implement technical mechanisms which block multiple postings as described above before they are forwarded or otherwise sent to their intended recipients.

In addition to these activities, Aplus.net's terms and conditions of service also prohibit other forms of abuse such as harassment and the posting of illegal or unlawful materials, and Aplus.net will respond as appropriate to these other activities as well.

Aplus.net is located in California and most of its equipment (including equipment used to provide mail services) is located in California as well. This is a policy on unsolicited mail advertising, among other things. At the time of writing this text California law requires adherence to such a policy in certain circumstances. California law also provides for liquidated damages, in the event that such policy is not complied with. These damages start at $25,000 per day.

Nothing contained in this policy shall be construed to limit Aplus.net's actions or remedies in any way with respect to any of the foregoing activities, and Aplus.net reserves the right to take any and all additional actions it may deem appropriate with respect to such activities, including without limitation taking action to recover the costs and expenses of identifying offenders and removing them from the Aplus.net service, and levying cancellation charges to cover Aplus.net's costs in the event of disconnection of dedicated access for the causes outlined above. In addition, Aplus.net reserves at all times all rights and remedies available to it with respect to such activities at law or in equity.

If you have any questions regarding this Policy, please contact support@aplus.net.

Rev. 6-26-02

Thanks for the post 4web-space :cool: I got screenshot of this AUP of all their policy statments. So they can't change them.

Screenshot prove of their sales chat log is coming. uploading to my website now.

Originally posted by ultramatrix
lol, i just read the previous posts. We checked his site usuage and its 0.37% all the time, thats the top process from his site.


How do you determine the total CPU a site is using 0.37% from top? :)

Originally posted by ultramatrix
I read the chat logs and they said unlimited mysql connections, and drache's site needs around 400+ connections all the time. They set the mysql max connections to 200, but stated its unlimited. His cpu usuage was not even higher than 2% of the whole cpu on a P4 2.8 machine, which really doesn't affect other customers hosted on same server.



400 connections constantly and using less than 2% CPU? Isn't that stretching it? :)

By some mathimatical equasion they came up with. where you add just enough to amek it make it a violation :P

sprintserve, sorry i wasn't clear enough. We can check in WHM to see what the top process and current process of each sites are. The top process we had from his so far was 5% now after almost adding 50% extra content than he had with aplus.net. 5% was used when he was restoring a database, which is acceptable.

I was mentioning 400 connection allowance is what he was expecting to get in aplus, but they said its unlimited and when he checked it was only 200 max connections. With 400 connections all the time, it wud be more than 2% for sure.

I am not blaming aplus, but it would have been better if he was informed or warned about it rathar than suspending together and not responding to his mails.

Sorry for not being clear enough in past posts.

If they dont mention it in their AUP the CPU usage is not an issue so its not "pushing it" in legal terms :)

Maybe in sensible terms but they have set out the rules and not mentioned this. Its like being arrested for something that isnt a crime but someone along the line decided they dont like it

Robbie

One other thing they have to give you 14 days notice as youve not broken anything in the AUP

Robbie

Here are some screenshots that clearly showing Aplus.net telling lies to their cutsomers Everything is unlimited.

http://www.hongfire.com/aplus/

As i am posting in this forum aplus.net's sales are still trying to scam cutsomer in by lies.

when my site just opened for 1 month, i am only runing postnuke and about 2000 - max 7000 dailty vitsit that time. they already told me will suspend me on 18th feb. i emailed them few times ask for refund 1 month ago arleady, but they didn't reply and din't suspend my site. I was only runing postnuke at that time how can it overload their cpu that much. Plus i don't even host files that are bigger than 1mb on the site. my site is mainly a community for ppl to chat and also for photo gallery.

bfore they suspend my site, my site was runing super slow and keep getting errors saying unable to connect to sql database when there are more than 200 members browsing my site at the same time. Then i checked the sql database they limited max connection to 200 which they say it's unlimited!!!

For the server. p4 2.4 for 500 website is already alot. jezz and their sales say up to 500 website per server. But aplsu.net email me telling me i am using 50% of the system resources and effecting 1000+ websites on the server....... 1000+ website on a p4 2.4... great.
APlus.net's email
-----------------------------------------------------------------------------------
I am having the account refunded for the time that you did not use the account, We do not shut down accounts like this unless it is absolutely necessary, I have over a 1000 websites on this server and I can not have one website effect the other 1000 customers that I have, We allow unlimited bandwidth and such as long as you don�ft effect the other customers on the server, but in this case it is.

Thanks
Corey
Aplus Support
-----------------------------------------------------------------------------------
First aplus.net tell me i will get refunds. and now they tell me i can't get refunds. What's wrong with them!!!???????

Just do a chargeback on your credit card...

Sorry to hear of such troubles. While chargeback should be used as a last resort, it does seem in this case that Aplus is not interested in coming to a reasonable resolution with you. It may be in your best interest to inquire with your bank about performing a chargeback.

That is, of course, if you paid using your credit card ;)

After ask the supprot MORE THAN 8 times. they keep saying you will recive email tomorrow, tomorrow, tomorrow, tomorrow. now i finally received the email today on 15th saying the ticket is closed. the PROBLEM IS SOLVED. What the HELL IS GOING ON WITH APLUS.NET!!!!!!!! :angry:

They told me they gonna refund me. then they told me they won't refund me. becoz my acccount is still active. and again they tell me to wait for support ticket reply for more than a week and a half.

And now the trouble ticket is saying resolved and close. BUT they didn't mention anything about refund just telling me to login my account and start to use it???????? I already MOVED TO A NEW WEBHOST!!!! WHAT IS WRONG WITH THEM!!!!!

THEY FIRST TELL ME I WILL GET SUSPENDED FOR 48HRS THEN EMAIL ME AGAIN SAYING I WILL BE SUSPNEDED FOREVER UNLESS I BUY DEDICATED SERVER WITH THEM. AND NOW THEY TELLING ME I CAN'T REFUND BECOZ MY SITE IS BACK ONLINE!!!!!????????

I AM TRYING TO CONNECT TO THE LIVE CHAT TECH SUPPORT. AS ALWAYS IT'S OFFLINE....

THIS APLUS.NET THING IS DRIVING ME CRAZY!!! CAN'T THEY TRY TO HOST LESS THAN 1000 SITES ON A P4 2.4???? CAN'T THEY TRY TO HIRE MORE TECH SUPPORT INSTEAD OF ALL THE SALES??????

I WILL KEEP TRYING TO CONTACT TO TECH SUPPORT AND SEE WHAT IS GOING ON. I HOPE THEY GIVE ME A GOOD ANSWER ON THIS.

sorry about the caps i don't know how to express my self. because aplus.net is driving me nutz. :angry:

Originally posted by Drache
If you planing to join aplus.net please read my post first and t hen decide.

<snipped>


You can chargeback the credit card. Have you tried that?

Also, I have never heard of a way a host can _lock_ a domain. I'm pretty sure it can't be done, but I could be wrong.

Does anyone else know whether this is possible?

it's possible if the domain was transferred to their registration service... which is something else to learn from this: don't have your domain with your webhost, it gives them far too much control.

I was trying to get them refund me so i won't have to call up my Credit card company. I am still trying to contact the live chat tech support and get the final statement from them. i will go for charge back if they say wait till tomorrow again!!!. but the line chat tech support isn't online for the whole day!!!

I didn't want to host my domain with them. but for some reason they just auto transfered my domain when i wanted to use the epro plan. at that time i thought aplus.net was good. so i didn't stop the domain transfer. but now things are getting worst and worst. Why is aplus.net rate #1 and #2 when their service is like this????? 1000 sites on a P4 2.4 server and never reply the cutsomers email.

I keep trying to use live chat support because calling international call is quite expansive. everytime i had to wait for 30mins or more for someone to pick it up. specailly when i had to wait for 1hrs or more on the phone with the support for them to call up my files and check on it. and then still they neve reply my email.

If i keep calling international calls the phone bill is probly gonna be more expansive than my 1 year prepaid.

Questions on the charge back. if i request my credit card bank to charge back the money for me. can aplus.net stop them? or my CC comapny will just get the money back for me even aplus.net don't aggree? sorry i never used the charge back system so i am not sure how it works.

Everything is unlimited
Have you ever heard that something is really unlimited - I have not. :)

Actually, what is probably the most painful thing about Aplus is that their support is so bad. Granted, their sales pitch may lie like a rug, but when you need to get ahold of someone to fix something or even just to get some info, it is a cross between arrogance and cluelessness. They don't seem to like talking to people on the phone either - they keep saying "send us an email".
While they may be able to fix their sales pitch, the awful support staff will drive their customer base away faster - there are other and better places to go.

May they sink like a rock.
:stickout:

If there are sooo many bad things about aplus.net, then why not just switch to another provider?

There's no use complaining about them. General conditions will always prevail! Bad service eventually leads to out of business.

I know unmilited stuffs is usually not good, they will stop you once you use excessive bandwidth.

The only good webhosting that i've seen so far support unlimited bandwidth is ************. They're everywhere, lots of praise though there're a few complains.

OK!!!!! They emailed me at 15-03-2004 says ticket closed. after 1 week of wating i decided to ask them again on 27-03-2004 why i still haven't recieve my refund or any info when will i recive it on it. Then they reply me saying i can't get refund!!!!!!!!!!!!


They firs TOLD ME I WILL GET MY REFUN AND NOW TELLING ME I CAN'T GET REFUNDS. WHY ARE THEY RUNING BUSINESS LIKE THIS? NOTHING BUY LIES.

I contacted to my credit card bank. and waiting for credit card bank to solve this issue for me. i can't take this from aplus.net anymore this is pissing me off more and more.

The worst thing is they never reply your support email or answer your quest. they just keep telling you to wait and wait for their email even you call them on the phone. and they tell you they will refund you and then they won't.

They suspend your acocunt without notice telling you. you have to upgrade to diedicated server or your account will be deleted. after you request refund they put your account back online and tell you. your account is ready to use.

Man could someone or any ACCC ppl do something about aplus.net? i am not i am not the only one that has been cheated by aplus.net.

*note sorry for the caps because i am really angry right now. but i am not in USA so i can't go to their office. since their phone support really really suck. coz they won't answer you anything or won't tell you antying. just tell you to wait for their never come email replies.

Sorry to hear about your bad experience, but seems like you are just blowing your top off while ignoring the many constructive comments from other WHT'ers in this thread.

Originally posted by Drache
OK!!!!! They emailed me at 15-03-2004 says ticket closed. after 1 week of wating i decided to ask them again on 27-03-2004 why i still haven't recieve my refund or any info when will i recive it on it. Then they reply me saying i can't get refund!!!!!!!!!!!!


They firs TOLD ME I WILL GET MY REFUN AND NOW TELLING ME I CAN'T GET REFUNDS. WHY ARE THEY RUNING BUSINESS LIKE THIS? NOTHING BUY LIES.

<snip>



Drache,

I don't get it. Why haven't you switched to another provider?

There are tons of bad providers, and we've all been through this stuff one time or another. I've been through crap with PayPal, but with an entirely different kind of problem. Oh believe me, it made me sooooo mad. Instead of using my anger to tell my story, I used that energy to find a much better provider. Finally after months of searching, I found a great one!

But my point is, you should use your anger to your advantage instead of trying to bash aplus.net. Once you have found your perfect provider, then, by all means, bash 'em like hell!

Originally posted by greg1024
Drache,

I don't get it. Why haven't you switched to another provider?

There are tons of bad providers, and we've all been through this stuff one time or another. I've been through crap with PayPal, but with an entirely different kind of problem. Oh believe me, it made me sooooo mad. Instead of using my anger to tell my story, I used that energy to find a much better provider. Finally after months of searching, I found a great one!

But my point is, you should use your anger to your advantage instead of trying to bash aplus.net. Once you have found your perfect provider, then, by all means, bash 'em like hell!

No that's not the thing. You probly haven't read the first few pages of this topic. I already changed to a new webhost company Ultra Matrix. That's why i wanted to get my refund. Becoz aplus.net told me they will no put my site back online unless i buy their dedicated server. so i changed to new company and ask for refund. they told me they will refund me. then 1 week later they send me an email telling me my site is up and runing so i can't get refund. But My site isn't hosting with them anymore i removed and deleted all files in there already. They don't even know how to check the DNS names. Then i called them and ask for refund again. they once again tell me will refund me until another week later send me an email saying ticket closed pls login and use your account. What the hell. then i emailed them AGAIN!! and they said i can't get refund....... You see what i mean?

That really just adds to the fact that unlimited hosting isn't real!

Originally posted by markjut
That really just adds to the fact that unlimited hosting isn't real!

My thoughts exactly! :D

Technically Unlimited is the term used when u have 999MB of space. or 999GB bw. Bandwidth could be Unlimited if you were on a Unmetered 10Mbps port. But still, the term Unlimited is just another way to make you buy from them.

Well i thought i would head onto good old Alpus.net and start asking about their wonderful hosting plans. Came with many questions, and didnt recieve many answers. Although the girl i talked to did seem to fancy me, by constantly wanting to call me, or want me to call her ;)

Here is the convo...

---------------------------------------------------
marissac: Hi! I bet you have questions- please join me for a private chat. Or you can call me toll free- xxx-xxx-xxxx ext xxxx

Visitor85599: hi

marissac: hi

marissac: anything I can help you with today?

Visitor85599: do your hosting packages come with unlimited bandwidth

marissac: the 9.95 a month plan and above

Visitor85599: ok cool, so i can upload a site that uses high bandwidth

Visitor85599: hello?

marissac: yes

marissac: yes you can

marissac: did you want to sign up?

Visitor85599: yes i do, im just trying to get my head round the unlimited ,cause im assuming you guys get bandwidth from somewhere, but you only have so much to give out

marissac: I can sign you up

marissac: Can I call you?

Visitor85599: im actually in ireland...and not at a land line at the mo

marissac: what do you mean so much to give out?

Visitor85599: well say a server comes with X amount of bandwidth, you can only supply X amount of bandwidth to the customer, but what happens if someone (like me) used more than X

Visitor85599: if you understand

marissac: I thought you were talking about shared hosting- you are not, are you/

Visitor85599: i am

marissac: okay then- unlimited means you will not run out

Visitor85599: but you dont have a unlimited amount of bandwidth to give out

marissac: yes we do

Visitor85599: thats impossible

marissac: why

Visitor85599: ok say i wanted, 1 billion tera bytes of transfer, could you offer that?

marissac: unlimited data transfer

Visitor85599: sorry dont follow?

marissac: what?

Visitor85599: could you offer me 1 billon tera bytes of bandwidth ?

marissac: Once again- it is UNLIMITED

Visitor85599: ok, but just curious do you understand the point im making?

marissac: yes I do- but it is umlimited

Visitor85599: erm ok, thanks for your help

marissac: did you want to sign up

marissac: it is not umlimited for people who spam

marissac: hello

Visitor85599: hi, im not spamming

marissac: okay

marissac: can I sign you up then

Visitor85599: im gonna look for another 5 mins, then prob sign up after

marissac: sign up with me then- since I have been helping you out

marissac: Fair enough?

Visitor85599: why? does the money not go to the same company?!

marissac: it does- but we work off of commision here

Visitor85599: oh ok

marissac: when will you be signing up

Visitor85599: not sure yet, soon

marissac: okay- can I call you

Visitor85599: i would rather you didnt

marissac: okay then call me

Visitor85599: ok

marissac: xxx-xxx-xxxx ext xxxx

marissac: if you get my voicemail I will call you right back

marissac: thanks

marissac: :)

Visitor85599: thanks

marissac: no problem

---------------------------------------------------------------

There you go, pure garbage coming out of the support people in the company, fighting to get your money and not caring at all. Be wary of these guys....

In my opinion this Marissac not for this work!
I don't think, that she can sell one apple even! :)

Such annoying is she:
" I can sign you up "
" can I sign you up then"
" did you want to sign up " ... :rofl:

it makes me laugh.

So you bought "1 billon tera bytes of bandwidth" ? :)

what kind of support is that? i guess they just hire someone and don't train them well.

Visitor89771: i just found out that one of your customers complaint on a forum that he only used up to 43 GB bandwidth and got suspended.

abe: we don't suspend account on counts of bandwidth usage

Visitor89771: if my site has heavily transfer, it will consume a lot of CPU usage. So is unlimited bandwidth real?

abe: yes it is -> :D :rolleyes: :rolleyes: I'm deaf now.

A heart-to-heart conversations with their operators, seems
will turn in one of big entertainments for the WHT members! :D

Hahhahahaha nice one dxhost.net ! There are many ranking sites rank aplus.net #1 and #1 think about how many ppl they scum in. I think ACCC or FBI should do something to this company this is just totally wrong. Someone pelase sticky this post. Even after I sent them so many emails they jsut don't bloody reply. and not giving back my money. Someone in WHT please do something about aplus.net they are sucking blood off people who doesn't know about unlimited plan. I didn't know at the first place until i found out about WHT. This is Wrong. I just sent all the documents to credit card bank. hope the credit card bank will do something for me. but even i get my money back i still feel angry becoz they lied to me. Can't someone do something about aplus.net so there won't be more ppl that got cheated by them.

Technically they are not lying about the unlimited bandwidth part. They can offer you unlimited bandwidth capped at 500kbit/sec. Still will be unlimited. That is why she did not want to say that you can get that much bandwidth. Since she would have to explain to you that it is not physically possible due to the port on the server.

It seems to me that they are using technicalities in their sales tactics.

Also, there is an article about other "tactics" APlus utilizes:
http://www.w3reports.com/item/311

Well it apprears now that they are claiming that it was all the fault of a "Subcontractor"

http://www.prnewswire.com/cgi-bin/stories.pl?ACCT=SVBIZINK3.story&STORY=/www/story/04-23-2004/0002158719&EDATE=FRI+Apr+23+2004,+04:36+PM

If the space or the bandwidth is high or "unlimited", watch out! This type of stuff is what makes talk about "industry standards".


<<Signature to be setup in your profile>>

i read the first post and replied so i did not read all envloved here .. but i see the thread is become against 'unlimited' hosts and i see aplus suspended the account because of CPU load and nothing about bandwidth .. in fact site can made 1gb/mo and do CPU load, simply imagine a site send 500k of messages daily .. they exist and they do not do such bandwidth but they do a painfull cpu load.

again .. i'm not in aplus side but if user have 5000 visitor daily and use older versions of PHPNuke then YES he have to buy a dedicated server and in anyway .. refund have to be made

Drache,
I mean no disrespect but I'm trying to understand what kind of system you have that requires one database connection per user. It would be very difficult to imagine a worse design. I didn't think PHP Nuke did something like this.

What are you running that is, um, "designed" this way? I want to make sure that I never consider using it. Your experience has shown two things - there is no such thing as unlimited, and throwing more hardware at a bad software design will never go out of fashion. :D

wow... and these are the ones adding cloacked html for the googlebots...

some harsh live talk with aplus.net sales person 06.05.2004.
(sorry for my quick english)

sales person DAN (in text called DanB).
im as Visitor74157


DanB: Hello! How may I help you?
Visitor74157: what the hell is this?
Visitor74157: [im not allowed to post links, ther is a link to web host industry review talkin about this issue]
DanB: hi
Visitor74157: hi
DanB: How can I help you?
Visitor74157: how long will it tak to your company to answer on my questions?
Visitor74157: why are you putting ads in google
Visitor74157: behind your customers back?
DanB: ?
Visitor74157: [im not allowed to post links, ther is a link to web host industry review talkin about this issue]
DanB: what can I help you with?
DanB: You looking for hosting?
DanB: designs
DanB: servers
Visitor74157: are you putting banners in your customers web pages?
DanB: no
DanB: do you want to buy something?
Visitor74157: yes
Visitor74157: are you putting advertising in your customers google serch metatags?

[pause]

Visitor74157: ?
DanB: ?
DanB: what can I help with?
Visitor74157: can you answer on my question? - simple question
DanB: can you answer mine?
DanB: simple
DanB: Were on my site looking for hosting?
Visitor74157: : are you putting advertising in your customers google
serch metatags?
DanB: I dont even no what your talking about.
DanB: Why?
DanB: I am sure we advertise all over the Net
Visitor74157: becouse i wouldnt like to buy service with your
advertising behind it. that why im asking
DanB: We dont?
Visitor74157: im reading following in web host industry review mag:
Visitor74157: According to users of the Webhosting Talk
message board
Visitor74157: San Diego-based Web hosting provider Aplusnet may be
using the Web sites of its customers,
Visitor74157: without their knowledge, to promote its own ranking
within search engine algorithms.
DanB: you in Estonia?
Visitor74157: yes im
DanB: Tallin?
Visitor74157: so?
DanB: just wondering.
Visitor74157: what about? can you just answer my question?

[pause]

DanB: I you still there
Visitor74157: yes im
DanB: Do you want to buy something?
Visitor74157: i would like to know something, before i buy something
DanB: whats that?
Visitor74157: during this conversation i hade just one question.
Visitor74157: ok dan i think your company owns too many awards...
DanB: Well were the best!
Visitor74157: ... this conversation is tracked for your nominators,
and for your future custumers to get reasonable scope about situation
with aplus.net.
Visitor74157: thanks
DanB: Bye

Eh? So Aplus.net actually edits their customers meta's and includes their ads in their customers adsense subscriptions?


Shady.

I was with Aplus.net for several years and never had a problem.

Why are people a$$holes to some poor, minimum wage, live chat operator? I see this childish behavior all the time here. Jesus. These people do not make policy for APlus. Leave them alone.

Originally posted by ArtieFishill
My opinion? Here it is:

1) Any host that advertises UNLIMITED bandwidth or disk should be shut down by the FCC for fraud or minimum false adverstising. Hosts that LIE to potential customers just to get them in and then pull bait and switch when the client actuallly tries to use the services they advertise just piss me off and give the industry a bad name.

2) No pity to any dumbass people who believe these claims without doing research first. The reason they fall for this? Because they are cheap. They want it all for nada. Bargain hunters at their worst and when they get burned by their own stupidity, they whine on WHT....so tired of it.

I so agree with you there. On top of that I would like to add: please note that also unlimited mysql database usage does not exists. Nothing (other then a circle and such, for all the wise guys around here ;) ) is unlimited. Each mysql database uses CPU recources, as you mentioned. CPU recources are also limited.

Regards,

These people seem like real trouble

Originally posted by dmaven
These people seem like real trouble
Yes They Do.

Originally posted by UmBillyCord
Why are people a$$holes to some poor, minimum wage, live chat operator? I see this childish behavior all the time here. Jesus. These people do not make policy for APlus. Leave them alone.

You are joking right?

one of my friends has aplus and he loves it .. why i dont know he has nothing good for the 10 a month he pays

all they gave him was cgi .. for 10 i know plenty of web hosts that will give you alot

I know this is a little different topic but since we are talking about the aplus.net people.

I registered 6 domain names for a customer (a hosting customer) yesterday morning and in the afternoon he got a phone call on his Cell phone from them asking him when and where he was going to host his new website.

Now am I wrong or isn't using the whois information for spam not illegal?? What can be done on this? anything?? Is aplus so huge that everyone is scared of them?


Robert

I have been dealing with Aplus for three days now...... I don't even have a server setup yet and the horrors of my decision are here to haunt me.

These idiots have attempted to abscond The setup and first months subscription fee from me three times since i first paid it. I have been trying to contact billing for three days who were supposed to contact me for authorization to charge my credit card for the original amount.

Next thing Monday morning our companies bank manager calls to tell me that three attempts were made by this Aplus Company to withdraw $398.00 US, OH.... and they already received one amount prior to these three further attempts to take the money. Thankfully he was smart enough to decline these last three attempts.

NOW HERES THE GOOD PART...

I contacted Aplus Net 16 hours after the original transaction to say don't bother setting me up, as I had spoken to BBB in San Diego(who have kicked them) and followed up several hundred complaints around the net (There are actually many thousands if you look). Now these last withdrawl attempts were made by them AFTER recieving the advice that, and I quote " I DO NOT AUTHORISE this charge and am aware that ALL of the total fee of $398.00 charged by Aplus.net is fully refundable immediately".

They Blatantly attempted to take another Three lots of funds after this notification! SLAP ME!!! This has got to be a nightmare, it couldn't happen in the real world? IT DOES WITH APLUS!

The complaints against Aplus are not of the normal "not real good service" nature that I found. They are about people who have been lied too, stolen from, cancelled without reason and otherwise never heard back from Aplus Net.

WATCH OUT PEOPLE!!!

I will update as to what happens with my original purchase that was made, as it happens. Solicitors are looking into it now so we will see!

After a few contacts with this company you will be as ready as I am to spend many times the original purchase to make sure these people are made accountable.

Okay, I am going to set the record straight. As a former Aplus.Net employee, I think I can shed some light on everyone's issue here.

First and foremost, don't blame Aplus.Net's tech support, they really do try their best. However there are three reasons why the customer is not receiving good customer service:

1) Aplus.Net employees are treated like crap. The environment that these employees work in is rediculous. The poor techs are forced to work in a non-air conditioned office. Just opening the door to the NOC, you are rushed with hot air. But of course their Sales team (Ivan Vachovsky - the CEO's pride and joy) are in nice cubicles in a nice climate controlled office. 70 degrees all the time. Micro-Management is the key at Aplus.Net. Lilian Vachovsky (VP and Wife of Ivan Vachovsky) spends her day pacing the NOC where tech support resides. Back and forth, back and forth she paces...Like a freakin' dog that has been locked in a cage going insane. Perhaps she is going insane because she is loosing her employees left and right. After all, turnaround in the Aplus.Net tech support team is very very high.

2) Good customer service is looked down upon. Ivan and Lilian Vachovsky do not care about customer service. They want the quick dollar. I have witnessed countless moments when the tech support team has gone above and beyond their call of duty. Only to be beat down and yelled at by Ivan and/or Lilian.

3) Outsourced Tech Support Team. First level support has been outsourced to Sofia, Bulgaria. Why you may ask? The cheap wages of course. Ivan and Lilian are one of the most generous people on this planet. Giving their Bulgaria team the wage of $2.17 an hour. Yes that is right....$2.17 an hour. So much for loving your country eh? This support team really does try to do their best as well. I give credit to the Bulgarian team who are force to use "English Names" instead of their real names. Cheers.

Everything that Aplus offers and advertises is a lie. Take it from someone who actually worked there. Were you one of the individuals that had a dedicated server and signed up for "Smart Backup"? Hope you didn't prior to Fall of 2004. Cause if you did, you were the victim of VAPOR WARE. Yes yes. Aplus.Net did not actually have any hardware or software for their Smart Backup feature until Fall of 2004, when it was deployed. I vividly recall our poor dedicated customers thinking they had this feature installed on their dedicated servers. One day their hard drive crashed. The customer thought "Oh thank god I have Aplus.Net's Smart Backup Feature....Too bad it is Vapor Ware. Remember hearing the excuse, "For some reason, the backup was corrput, and we have lost all your data." That was the line that Lilian Vachovsky ordered all of tech support to tell their dedicated server customers. Ah vapor-ware.

Now you want to cancel your bill? Stand in line. On a daily basis, Billing has over 500+ emails of people wanting to cancel their service. And it just climbs and climbs and climbs. Does billing actually care? Believe it or not, they do. But you must understand this. Billing has their arms full, why? Because members of the billing team are also members of the sales team. With the ever-increasing sales quota, Billing/Sales struggles to make it just so they can put food on their plates. If you don't make your quota....Well it was nice knowing you. Ivan will not have any of that. A bad salesperson means Ivan and Lilian's pockets do not get full fast enough.

So you bought a webspace from Aplus.Net and have setup your own website for customers to go to. Congratulations! Customers are starting to pour into your website. Your web traffic starts to increase. You've got mail, from Aplus.Net! Wait you are going to disable my account because I have a lot of traffic. But I have yet to come close to my 100 GB/mo bandwidth. Sorry. Would you like a Dedicated Server? What's that? You don't need a dedicated server? Well we are disabling your account for excessive bandwidth use. I saw that happen on a daily basis.

So just to set the record straight, please PLEASE do not blame the tech support team of Aplus.Net or the Billing team. They all try their best. You try working in an unhealthy and threatening work environment. You wouldn't be doing your best or be the most courtious either. Aplus.Net is just one big walking lie. If you are thinking of getting web hosting. Don't go here, go somewhere else. Granted company has its bad things and good things, but Aplus.Net is nothing but a bunch of crooks. They lie about the products they offer, and will steal your money. Would you want this for a web hosting company? The choice is yours.

- An Ex-Aplus.Net Employee

Always read the small print, you will always find some get-out clause.

If you find a host who offers unlimited bandwidth just call and ask them to confirm in writing that you can transfer a million gigabytes of data a day and see what they say!

Yikes, looks like those who have used Aplus will kinda just have to chalk it up to expierience and move on to a real host...pitiful that such a large company in our industry engages in such terrible business practices.

I would personally doubt alot of the criticism here about Aplus.net. Firstly, a company does not grow to their size if they are that bad.

Secondly, from looking at their online data center tour, they appear to have invested millions in their facility.

The bottom line is, there are obviously thousands of people who choose to use Aplus out of choice, so they can't be too bad.

they must have invested millions in developing hard drives with unlimited storage.. :)

i wish i had one of those :)

clearly us hosts who limit the customer are out of touch with technology ;)

Not to be mean, but anyone that buys an unlimited package deserves to get cut off sooner or later. Even if the rep says "its true unlimited".

Thats the crazyest thing ive ever heard.

- Eddy

Wow this makes a lot of sence. I remember about six years ago I went with A+.net and same thing happend to me. I ran a site for a game mode BFP, and hosted some very small downloads... Im talking small small. any whoo I found it amazing that I could use almost 26GB of bandwidth in a little over 4 hours.:emlaugh: unless I made it on slashdot which i highly doubt. There is no way. Support would not provide me with proof at all, disabled my account, and tried to charge my grand monthers card almost $340.

it is quite amaziing now to hear some truth(I hope)

Originally posted by exaplus
Okay, I am going to set the record straight. As a former Aplus.Net employee, I think I can shed some light on everyone's issue here.

First and foremost, don't blame Aplus.Net's tech support, they really do try their best. However there are three reasons why the customer is not receiving good customer service:

1) Aplus.Net employees are treated like crap. The environment that these employees work in is rediculous. The poor techs are forced to work in a non-air conditioned office. Just opening the door to the NOC, you are rushed with hot air. But of course their Sales team (Ivan Vachovsky - the CEO's pride and joy) are in nice cubicles in a nice climate controlled office. 70 degrees all the time. Micro-Management is the key at Aplus.Net. Lilian Vachovsky (VP and Wife of Ivan Vachovsky) spends her day pacing the NOC where tech support resides. Back and forth, back and forth she paces...Like a freakin' dog that has been locked in a cage going insane. Perhaps she is going insane because she is loosing her employees left and right. After all, turnaround in the Aplus.Net tech support team is very very high.

2) Good customer service is looked down upon. Ivan and Lilian Vachovsky do not care about customer service. They want the quick dollar. I have witnessed countless moments when the tech support team has gone above and beyond their call of duty. Only to be beat down and yelled at by Ivan and/or Lilian.

3) Outsourced Tech Support Team. First level support has been outsourced to Sofia, Bulgaria. Why you may ask? The cheap wages of course. Ivan and Lilian are one of the most generous people on this planet. Giving their Bulgaria team the wage of $2.17 an hour. Yes that is right....$2.17 an hour. So much for loving your country eh? This support team really does try to do their best as well. I give credit to the Bulgarian team who are force to use "English Names" instead of their real names. Cheers.

Everything that Aplus offers and advertises is a lie. Take it from someone who actually worked there. Were you one of the individuals that had a dedicated server and signed up for "Smart Backup"? Hope you didn't prior to Fall of 2004. Cause if you did, you were the victim of VAPOR WARE. Yes yes. Aplus.Net did not actually have any hardware or software for their Smart Backup feature until Fall of 2004, when it was deployed. I vividly recall our poor dedicated customers thinking they had this feature installed on their dedicated servers. One day their hard drive crashed. The customer thought "Oh thank god I have Aplus.Net's Smart Backup Feature....Too bad it is Vapor Ware. Remember hearing the excuse, "For some reason, the backup was corrput, and we have lost all your data." That was the line that Lilian Vachovsky ordered all of tech support to tell their dedicated server customers. Ah vapor-ware.

Now you want to cancel your bill? Stand in line. On a daily basis, Billing has over 500+ emails of people wanting to cancel their service. And it just climbs and climbs and climbs. Does billing actually care? Believe it or not, they do. But you must understand this. Billing has their arms full, why? Because members of the billing team are also members of the sales team. With the ever-increasing sales quota, Billing/Sales struggles to make it just so they can put food on their plates. If you don't make your quota....Well it was nice knowing you. Ivan will not have any of that. A bad salesperson means Ivan and Lilian's pockets do not get full fast enough.

So you bought a webspace from Aplus.Net and have setup your own website for customers to go to. Congratulations! Customers are starting to pour into your website. Your web traffic starts to increase. You've got mail, from Aplus.Net! Wait you are going to disable my account because I have a lot of traffic. But I have yet to come close to my 100 GB/mo bandwidth. Sorry. Would you like a Dedicated Server? What's that? You don't need a dedicated server? Well we are disabling your account for excessive bandwidth use. I saw that happen on a daily basis.

So just to set the record straight, please PLEASE do not blame the tech support team of Aplus.Net or the Billing team. They all try their best. You try working in an unhealthy and threatening work environment. You wouldn't be doing your best or be the most courtious either. Aplus.Net is just one big walking lie. If you are thinking of getting web hosting. Don't go here, go somewhere else. Granted company has its bad things and good things, but Aplus.Net is nothing but a bunch of crooks. They lie about the products they offer, and will steal your money. Would you want this for a web hosting company? The choice is yours.

- An Ex-Aplus.Net Employee

I was just going to quote that also....
It shows how a potentially good company can blow their reputation by poor management.
BDW, A+ net is one of those companies that are always being recommended by most hosting review sites....
:stickout

What about aplus's phone spamming?

Originally posted by exaplus
Okay, I am going to set the record straight. As a former Aplus.Net employee, I think I can shed some light on everyone's issue here.

First and foremost, don't blame Aplus.Net's tech support, they really do try their best. However there are three reasons why the customer is not receiving good customer service:

1) Aplus.Net employees are treated like crap. The environment that these employees work in is rediculous. The poor techs are forced to work in a non-air conditioned office. Just opening the door to the NOC, you are rushed with hot air. But of course their Sales team (Ivan Vachovsky - the CEO's pride and joy) are in nice cubicles in a nice climate controlled office. 70 degrees all the time. Micro-Management is the key at Aplus.Net. Lilian Vachovsky (VP and Wife of Ivan Vachovsky) spends her day pacing the NOC where tech support resides. Back and forth, back and forth she paces...Like a freakin' dog that has been locked in a cage going insane. Perhaps she is going insane because she is loosing her employees left and right. After all, turnaround in the Aplus.Net tech support team is very very high.

2) Good customer service is looked down upon. Ivan and Lilian Vachovsky do not care about customer service. They want the quick dollar. I have witnessed countless moments when the tech support team has gone above and beyond their call of duty. Only to be beat down and yelled at by Ivan and/or Lilian.

3) Outsourced Tech Support Team. First level support has been outsourced to Sofia, Bulgaria. Why you may ask? The cheap wages of course. Ivan and Lilian are one of the most generous people on this planet. Giving their Bulgaria team the wage of $2.17 an hour. Yes that is right....$2.17 an hour. So much for loving your country eh? This support team really does try to do their best as well. I give credit to the Bulgarian team who are force to use "English Names" instead of their real names. Cheers.

Everything that Aplus offers and advertises is a lie. Take it from someone who actually worked there. Were you one of the individuals that had a dedicated server and signed up for "Smart Backup"? Hope you didn't prior to Fall of 2004. Cause if you did, you were the victim of VAPOR WARE. Yes yes. Aplus.Net did not actually have any hardware or software for their Smart Backup feature until Fall of 2004, when it was deployed. I vividly recall our poor dedicated customers thinking they had this feature installed on their dedicated servers. One day their hard drive crashed. The customer thought "Oh thank god I have Aplus.Net's Smart Backup Feature....Too bad it is Vapor Ware. Remember hearing the excuse, "For some reason, the backup was corrput, and we have lost all your data." That was the line that Lilian Vachovsky ordered all of tech support to tell their dedicated server customers. Ah vapor-ware.

Now you want to cancel your bill? Stand in line. On a daily basis, Billing has over 500+ emails of people wanting to cancel their service. And it just climbs and climbs and climbs. Does billing actually care? Believe it or not, they do. But you must understand this. Billing has their arms full, why? Because members of the billing team are also members of the sales team. With the ever-increasing sales quota, Billing/Sales struggles to make it just so they can put food on their plates. If you don't make your quota....Well it was nice knowing you. Ivan will not have any of that. A bad salesperson means Ivan and Lilian's pockets do not get full fast enough.

So you bought a webspace from Aplus.Net and have setup your own website for customers to go to. Congratulations! Customers are starting to pour into your website. Your web traffic starts to increase. You've got mail, from Aplus.Net! Wait you are going to disable my account because I have a lot of traffic. But I have yet to come close to my 100 GB/mo bandwidth. Sorry. Would you like a Dedicated Server? What's that? You don't need a dedicated server? Well we are disabling your account for excessive bandwidth use. I saw that happen on a daily basis.

So just to set the record straight, please PLEASE do not blame the tech support team of Aplus.Net or the Billing team. They all try their best. You try working in an unhealthy and threatening work environment. You wouldn't be doing your best or be the most courtious either. Aplus.Net is just one big walking lie. If you are thinking of getting web hosting. Don't go here, go somewhere else. Granted company has its bad things and good things, but Aplus.Net is nothing but a bunch of crooks. They lie about the products they offer, and will steal your money. Would you want this for a web hosting company? The choice is yours.

- An Ex-Aplus.Net Employee
That's really awful. Glad that you got out of there, and hopefully this will turn some people away from the tyranny that is aplus.net.

Bad and really worse, added in my blacklist and i would never recommand this host again/

they need money money money

Thank GOD I land here in time!!
I've been finding a decent hosting for a few months,emaxhosting seems to fit my need,but then they demand a phone call during processing credit card,I know it's a best way for security,but since I'm deaf and couldn't pick up the phone,I was informed fraud! So have to temporarily host with godaddy where my domains live in peace,but finding godaddy hosting isn't as great as their domain registra business,I'm going to find a better place.
And lol,I found aplus.net from somewhere like Cnet's editor's choice or tophost.com's top rank.
You know?I do know about the truth of "unlimited" and the fact of "30 days money back guarantee" ,so these stuffs'd never lure me in.
But as I read the chart of their hosting plan,I saw it offers a lot and including what? RCM or CRM? Chat Live button stuff to add into my website.I'm really interrested in live chat stuff,'coz,you see,I'm deaf.
But after browsing their pages a bunch of time( you see how precautiuos I was)I found some odd things,so I still didn't sign up with them till now,fortunately.
The odd stuffs are these..
1.domain name reseller plan,a page says it's 150$ one time fee,another page of the same site of them says 990$ set up fee!!
The sale rep I talked with said 150$ and tried to lure me to sigh up.But I held back,what if they cost me extra 990$ during processing with no return?
2.three sale rep told me to put in their ID,felt like they were fishing on customer more than to help.
3.the live chat button they offer,a page says it's free and another page(again) says it's a paying stuff.
4.the set up fee is kind of expensive in my opinion.As twice the monthly fee!! Which mean I have to pay "monthly fee multiply with 3" for the first month of my hosting?the E-pro plan set up fee is 75$ compare with Yahoo merchant solution at 35$ and apollo VPS at 19.95$!!
Really thanks to this post which saved many lives from disaster.
Any one know any good hosting? Does apollo.com well? Does emaxhosting well? Any one experienced there?
'_'";

Isarah,

At least you've ended up in the right location.
Before considering either of the hosts (apollo or emaxhosting) do a search for them on these forums at:

http://www.webhostingtalk.com/search.php?s=

You should come up with enough details to make a good decision!
Welcome to Webhostingtalk :)

Hi,HP-David,
I already did the search,but only saw emax's advertising here and emax's news.
I want real people who experienced..^^
for apollo,I saw a complain here,but it's only one customer,so I'm still doing the seach..
thanks for replying...:blush:

sorry but I cant stop laughing on this one.
:emlaugh:

Originally posted by Drache

Server Abuse??????? Aplus.net is hosting over 1000 sites on a p4 2.4 server. they telling me abuse? They are abusing their own servers!!!:angry:

Isarah,

You can also use various directories and review websites to make your decision.

Best of luck!

Um, you did read what I said in my rant about Aplus.Net. I USE TO WORK for Aplus.Net. And because of these unethical business practices and hostile work environment, that is the reason I left.

Their Datacenter Tour is BS. There is no security system in that datacenter. Those camera you see? They are fake. Biometric hand readers? Doesn't exist! The funniest thing I saw was how everything is under one roof...Um NO. The datacenter is in a completely different building about a mile away from the NOC and the server provisioning center. You know what is funny. Half of the picutres in that datacenter aren't EVEN in the datacenter. They did spend a lot on the datacenter. It is really nice. Approx 10,000+ sq ft. So why not show how nice it is? Not lie. I busted a gut when I saw their latest press release. How Aplus.Net Datacenter ran for a day w/o main power. Wow. That is a bunch of lies. I WAS THERE WHEN IT ALL WENT DOWN!!! Power was cut for an hour MAX!

A company that does this has a lot to hide. How about that 30 day guarentee? Better hope you end your service within the first week, because it'll take the billing department about 30 days just to get back to you...And guess what? Ooops, you money is gone! Too bad.

But if you don't wanna take my word for it...Umm, okay. Good luck with loosing data, time, and money!

Still don't believe me? Call up Aplus.Net right now, and have them give you a tour. Start comparing what you see in that tour, and what you see in front of your face. That should be more than enough.

Originally posted by MarkJones2004
I would personally doubt alot of the criticism here about Aplus.net. Firstly, a company does not grow to their size if they are that bad.

Secondly, from looking at their online data center tour, they appear to have invested millions in their facility.

The bottom line is, there are obviously thousands of people who choose to use Aplus out of choice, so they can't be too bad.

mmm......I just have browsed to this findmyhost.com who say aplus.net is one of their guaranteed hosting,unless I much mistaked it, and any problem with the hosting guaranteed by them can be posted to them.
Hello,OP and exaplus,let's try posting there,too and see what'd happen next.Just another paying ad or real researcher?
Is there any legal action we could do if there are really loads of lying?Is it allowed to run a business like this?
Since we have exaplus as witness and OP as victim, any idea of reporting to somewhere,seriously?

I personally delt with A-Plus and they left a bad taste in my mouth. One of my accounts ended up there via one of their mergers and when I went to cancel it a few months ago, it was like pulling teeth. They kept charging my card until I threaten a charge back. After about 2 months I finally got a refund and cancelled the card.

What's funny a previous host (PowWeb) I cancelled service with was a breeze. After lodging the cancellation request, it was processed bamm and done and the amount was credited to my card within a few days, considering they process all cancellations once a week. I left them due to downtime and SQL limits at the time.

As for A-Plus, I trust them as far I can toss a transit bus.

Originally posted by KimmiKat

As for A-Plus, I trust them as far I can toss a transit bus.

:rofl:

You know what is funny? Aplus.Net brags about being the Top 5 hosters from HostReview.Com. And here I am talking all this smack about Aplus.Net, how could they possibly get in the Top 5? Ladies and Gentlemen, HostReview.Com is owned by Abacus America. Aplus.Net is a part of Abacus America, all which proudly owned by Mr and Mrs Ivan Vachovsky.

Good way to fudge the ratings there guys!

Originally posted by Isarah
mmm......I just have browsed to this findmyhost.com who say aplus.net is one of their guaranteed hosting,unless I much mistaked it, and any problem with the hosting guaranteed by them can be posted to them.
Hello,OP and exaplus,let's try posting there,too and see what'd happen next.Just another paying ad or real researcher?
Is there any legal action we could do if there are really loads of lying?Is it allowed to run a business like this?
Since we have exaplus as witness and OP as victim, any idea of reporting to somewhere,seriously?

Originally posted by exaplus
You know what is funny? Aplus.Net brags about being the Top 5 hosters from HostReview.Com. And here I am talking all this smack about Aplus.Net, how could they possibly get in the Top 5? Ladies and Gentlemen, HostReview.Com is owned by Abacus America. Aplus.Net is a part of Abacus America, all which proudly owned by Mr and Mrs Ivan Vachovsky.

Good way to fudge the ratings there guys!

Man, that is out and out dishonest! Of course, if they are as bad as this thread implies, then I am sure setting up HostReview.com was the only way they could get some good reviews out there!

Wonder why we have not heard from anyone at Aplus.net? :)

I'll be right back, I have a bad taste in my mouth. Need to gargle.

I can't speak a whole lot about the datacenter they are in now as I left right as they were moving into it, but I do remember that while I was there and they were in the small datacenter that they were saying they had an OC-12 and an OC-96. It was practically impossible for even a sales rep (a team lead even) to get the actual information out of them. They only had an OC-3 that was completely maxed out. They kept talking about how redundant they were and showed pictures of the generator and what not to put on their site. The funny thing was, that the generator was no where near the datacenter, it was at the sales/office center and I remember a few times where we lost all internet access because the datacenter went down and there was nothing we could do about it.. They whole company is built on lies and they straight lie to their own sales people, who generally don't know any better and most of whom certainly couldn't tell you the difference between a bit and byte let alone a megabit and a gigabit. They always said they were multi-homed (they had MCI and UUNet). I could be wrong, but those are the same company. Now they have level 3, supposedly a GigE. The VP of Operations they hired to move them into the new datacenter (who subsequently was quitted from what I was told) got them the level 3 line via another company that he used to work for.. He and the marketing and development VP were the only decent people that were in upper management. Neither of them lasted very long unfortunately. This is definately not a company that should be allowed to do business period in my personal opinion.

Lumbyjj is completely right.

The old Aplus.Net datacenter use to be near Miramar Airbase. During the rolling blackouts of San Diego, Miramar Airbase and the power grid that they belonged to were unaffected. Aplus.Net's old datacenter resided on the same power grid as Miramar Airbase...So why worry about Rolling Blackouts. Its just not going to happen. When I would give tours of our "state of the art" datacenter, I was ashamed that we had no generator. We had two UPS's, but the poor things were always overused, and would alarm. The customer's would ask me, "What is that alarm?" Who the hell runs a company with thousands and thousands of customers with no generator? COME ON! So guess what happened? One day an accident occured in front of Aplus.Net. A car ran into a pole. From what I was told, power lasted about five minutes, then the UPS's just gave out. Gotta hand it to APC for making awesome UPS's that were 120% over their capacity and could last even 5 minutes. Amazing. Three hours later, power finally came back on. Now try to explain THAT to your customer. Yeah that is what I thought Aplus.

That old datacenter was something else. It was basically an office building converted into a datanceter. We had no real fire supression system. Unless of course you counted the water sprinklers within the datacenter. Would you trust your server to be in a datacenter where they use WATER for fire surpression? WTF??!! Before they moved into their new datacenter, they ran out of space to put servers. So they would put servers upstairs in the office space where the sales team and tech support team were on the weekends. The air conditioners would conk out in the datacenter, AND in the office. These weren't datacenter a/c units, they were office a/c units. Ivan and Lilian Vachovsky were so freakin' cheap that they did not want to buy the $500 part to convert them to usable A/C units. So the poor techs and sales people would have to sit upstairs in temperatures reaching over 100 degrees. They would consistantly loose systems because they were overheating.

But ladies and gentlemen, the cheapness does not end there. Aplus.Net had a van that their delivery guy would drive. This thing must have had over 200k miles on it. It was about 10 years old. It would break down all the freakin time. Seat belts didn't work. The delivery guy would have to pull over every 10 miles or so, let the car cool off, and pour water in the radiator. That van was unreliable and unsafe. Ivan and Lilian Vachovsky were so freakin cheap, they did not want to even get a new van, or even fix the damn radiator!!! Guess they didn't value their one delivery that was pretty much their bitch.

Lumbyjj is right. Their whole executive team, with the exception of their COO and their marketing and development VPs are the best of their executive team. The VP of sales IMHO is a complete scumbag that follows and kisses the rear of Ivan and Lilian. He is just as crooked, dishonest, and unethical of a person as they are.

Again, please do yourself a favor, and do not use Aplus.Net. If you do, you are not only give yourself a headache, but you will be helping dishonest and unethical crooks to continue with their work.

Originally posted by lumbyjj
I can't speak a whole lot about the datacenter they are in now as I left right as they were moving into it, but I do remember that while I was there and they were in the small datacenter that they were saying they had an OC-12 and an OC-96. It was practically impossible for even a sales rep (a team lead even) to get the actual information out of them. They only had an OC-3 that was completely maxed out. They kept talking about how redundant they were and showed pictures of the generator and what not to put on their site. The funny thing was, that the generator was no where near the datacenter, it was at the sales/office center and I remember a few times where we lost all internet access because the datacenter went down and there was nothing we could do about it.. They whole company is built on lies and they straight lie to their own sales people, who generally don't know any better and most of whom certainly couldn't tell you the difference between a bit and byte let alone a megabit and a gigabit. They always said they were multi-homed (they had MCI and UUNet). I could be wrong, but those are the same company. Now they have level 3, supposedly a GigE. The VP of Operations they hired to move them into the new datacenter (who subsequently was quitted from what I was told) got them the level 3 line via another company that he used to work for.. He and the marketing and development VP were the only decent people that were in upper management. Neither of them lasted very long unfortunately. This is definately not a company that should be allowed to do business period in my personal opinion.

Hey, according to the site, we can Call Ivan (http://www.aplus.net/letter.html) tommorow...

"Again, I appreciate your visit to our web site and encourage you to call if you have questions. I will be personally taking customer calls every Thursday from 2PM to 3PM PST. During that time, I will gladly discuss with you any additions or improvements you would like to see at Aplus.Net. Please feel free to send your suggestions to my personal email as well: ivanv@aplus.net."

I can't help but want to call tommorow..

Exaplus, contact me..

Anyone here know a reporter and a cameraman?
Let's go to surprise them and make sure the tape is to be internationally on air.:idea:

That would be funny!

Eh,I don't think so...In where I am,any rumour of black products(it means a false or a lie in product),the reporters would go immediately and then the tape would be on air by the same day or night,'coz people's hating lies from the product they buy.In case the rumour is false,the company still get the credit of trust by showing the realtime manufactoring and factory or whatever it is.

Sorry to hear about this Drache,

I went through something similar with Aplus.net. Absolutely the worse service provider.

My Complaint Post (http://www.webhostingtalk.com/showthread.php?s=&threadid=110243)

You're not alone. I often receive phone calls from aplus.net, ask me to join their company :angry: :angry: :angry:


Originally posted by GWDGuy
I know this is a little different topic but since we are talking about the aplus.net people.

I registered 6 domain names for a customer (a hosting customer) yesterday morning and in the afternoon he got a phone call on his Cell phone from them asking him when and where he was going to host his new website.

Now am I wrong or isn't using the whois information for spam not illegal?? What can be done on this? anything?? Is aplus so huge that everyone is scared of them?


Robert

Originally posted by exaplus
Lilian Vachovsky (VP and Wife of Ivan Vachovsky) spends her day pacing the NOC where tech support resides. Back and forth, back and forth she paces...Like a freakin' dog that has been locked in a cage going insane. Perhaps she is going insane because she is loosing her employees left and right.

LMAO!!!!! :laugh: :laugh: