Hello,

I have a question about HCL, I would post in their forums but they don't seem to have a support section.

When I have the request monitor open, and I click initiate with a visitor, nothing happens. I know the visitor should have a pop up asking for him/her to chat. This doesn't happen, I've tested it with friends.

Anyone know what the problem is? Should I just re-install?

HCL support forum:
http://www.helpcenterlive.com/forum/

kosmo

do they have pop up stopper? What version of the winapp are you using and what version of the HCL have you installed?

The latest version, and the support forums don't have a support section. I'll just re-install

Originally posted by CPQIS
The latest version, and the support forums don't have a support section. I'll just re-install

Just becasue they dont have a support section directly labeled that does not mean they do not offer support via thier forum. I have had a few issues with HCL back when I used it and I posted for support in the correct version forum under the proper topic and they helped me out. Michael (the creator of HCL) frequents there alot and is very helpful. I just had to add my 2cents:)

Isn't that what support forums are made for?

HCL also has e-mail support to (mike@helpcenterlive.com I believe).

Might want to give those two options a try :)

1.2 support secton of the forum, clearly labeled 'Support'

http://www.helpcenterlive.com/forum/index.php?showforum=24



1.1. support section of the forum, also clearly labeled 'Support'

http://www.helpcenterlive.com/forum/index.php?showforum=23

This is the problem with HCL and a lot of the live help solutions out there. Their proactive chat is ineffective if the customer has a popup blocker. I tested this software and had the same problem.